{
  "dimensions": {
    "volumetry": {
      "class": "beyond_metrics.VolumetriaMetrics",
      "enabled": true,
      "metrics": [
        "volume_by_channel",
        "volume_by_skill",
        "channel_distribution_pct",
        "skill_distribution_pct",
        "heatmap_24x7",
        "monthly_seasonality_cv",
        "peak_offpeak_ratio",
        "concentration_top20_skills_pct"
      ]
    },
    "operational_performance": {
      "class": "beyond_metrics.dimensions.OperationalPerformance.OperationalPerformanceMetrics",
      "enabled": true,
      "metrics": [
        "aht_distribution",
        "talk_hold_acw_p50_by_skill",
        "metrics_by_skill",
        "fcr_rate",
        "escalation_rate",
        "abandonment_rate",
        "high_hold_time_rate",
        "recurrence_rate_7d",
        "repeat_channel_rate",
        "occupancy_rate",
        "performance_score"
      ]
    },
    "customer_satisfaction": {
      "class": "beyond_metrics.dimensions.SatisfactionExperience.SatisfactionExperienceMetrics",
      "enabled": true,
      "metrics": [
        "csat_global",
        "csat_avg_by_skill_channel",
        "nps_avg_by_skill_channel",
        "ces_avg_by_skill_channel",
        "csat_aht_correlation",
        "csat_aht_skill_summary"
      ]
    },
    "economy_costs": {
      "class": "beyond_metrics.dimensions.EconomyCost.EconomyCostMetrics",
      "enabled": true,
      "metrics": [
        "cpi_by_skill_channel",
        "annual_cost_by_skill_channel",
        "cost_breakdown",
        "inefficiency_cost_by_skill_channel",
        "potential_savings"
      ]
    }
  }
}