feat: translate AgenticReadinessTab and add translation infrastructure
Translate AgenticReadinessTab from Spanish to English with i18next support: - Replaced ~150 hardcoded Spanish strings with translation keys - Added comprehensive translation keys to en.json and es.json - Organized translations under agenticReadiness.* namespace - Includes: methodology, tier explanations, factor descriptions, UI labels Translation structure: - agenticReadiness.methodology: Index definition and categories - agenticReadiness.tiers: AUTOMATE, ASSIST, AUGMENT, HUMAN-ONLY - agenticReadiness.factors: Predictability, simplicity, volume, ROI - agenticReadiness.redFlags: CV, transfer, volume, data quality - agenticReadiness.table: Headers, filters, sorting - agenticReadiness.summary: Volume metrics and interpretations All UI strings now support EN/ES language switching. Frontend compiles successfully with no errors. https://claude.ai/code/session_01GNbnkFoESkRcnPr3bLCYDg
This commit is contained in:
Claude
@@ -532,7 +532,254 @@
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"hideDetail": "Hide detail",
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"viewDetail": "View detail",
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"collapseAll": "Collapse all",
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"expandAll": "Expand all"
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"expandAll": "Expand all",
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"tierLabels": {
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"automate": "Automate",
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"assist": "Assist",
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"augment": "Optimize",
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"human": "Human"
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},
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"payback": {
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"seeWave34": "See Wave 3-4",
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"notRecoverable": "Not recoverable",
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"immediate": "Immediate",
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"recoversWithAutomation": "This investment is recovered with automation waves (W3-W4). Payback is calculated on the complete roadmap, not on enabling waves in isolation.",
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"savingsDoNotCoverRecurring": "Annual savings do not cover recurring costs.",
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"moderateRecoveryPeriod": "Moderate recovery period.",
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"longRecoveryPeriod": "Long recovery period. Consider less ambitious scenario."
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},
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"waves": {
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"wave1Name": "Wave 1",
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"wave1Title": "FOUNDATION",
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"wave1Quarter": "Q1-Q2 2026",
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"wave1Condition": "",
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"wave1Provider": "Beyond Consulting or specialized third party",
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"wave1RiskDescription": "Consulting with tangible deliverables. Does not require technology.",
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"wave2Name": "Wave 2",
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"wave2Title": "AUGMENT",
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"wave2Quarter": "Q3 2026",
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"wave2Condition": "Requires CV ≤75% post-Wave 1 in target queues",
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"wave2Provider": "BEYOND (KB + AI Scripts)",
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"wave2RiskDescription": "Support tools, low integration risk.",
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"wave3Name": "Wave 3",
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"wave3Title": "ASSIST",
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"wave3Quarter": "Q4 2026",
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"wave3Condition": "Requires Score ≥5.5 AND CV ≤90% AND Transfer ≤30%",
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"wave3Provider": "BEYOND (Copilot + AI Routing)",
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"wave3RiskDescription": "Integration with contact center platform. 4-week pilot mitigates.",
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"wave4Name": "Wave 4",
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"wave4Title": "AUTOMATE",
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"wave4Quarter": "Q1-Q2 2027",
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"wave4Condition": "Requires Score ≥7.5 AND CV ≤75% AND Transfer ≤20% AND FCR ≥50%",
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"wave4Provider": "BEYOND (Voicebot + IVR + Chatbot)",
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"wave4RiskDescription": "Very conditional. Requires demonstrated success in Waves 1-3."
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},
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"initiatives": {
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"wave1Init1": "Variability and red flags analysis",
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"wave1Init1Kpi": "Map causes of CV >75% and Transfer >20%",
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"wave1Init2": "Process redesign and documentation",
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"wave1Init2Kpi": "Standardized scripts for 80% of cases",
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"wave1Init3": "Agent training and certification",
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"wave1Init3Kpi": "90% agent certification, >85% adherence",
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"wave2Init1": "Contextual Knowledge Base",
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"wave2Init1Kpi": "Hold time -25%, KB usage +40%",
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"wave2Init2": "AI-powered dynamic scripts",
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"wave2Init2Kpi": "Script adherence +30%",
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"wave3Init1": "Agent Assist / AI Copilot",
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"wave3Init1Kpi": "AHT -30%, suggestions accepted >60%",
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"wave3Init2": "Partial automation (FAQs, routing)",
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"wave3Init2Kpi": "Deflection rate 15%",
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"wave4Init1": "Transactional Voicebot/Chatbot",
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"wave4Init1Kpi": "Containment 70%+, CSAT ≥4/5",
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"wave4Init2": "Intelligent IVR with NLU",
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"wave4Init2Kpi": "Pre-qualification 80%+, warm transfer"
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},
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"successCriteriaTemplates": {
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"wave1Criterion1": "CV AHT ≤75% in at least {{count}} high-volume queues",
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"wave1Criterion2": "Transfer ≤20% global",
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"wave1Criterion3": "Red flags eliminated in priority queues",
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"wave1Criterion4": "At least {{count}} queues migrate from Tier 4 → Tier 3",
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"wave2Criterion1": "Average score rises from 3.5-5.5 → ≥5.5",
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"wave2Criterion2": "AHT -15% vs baseline",
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"wave2Criterion3": "CV ≤90% in target queues",
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"wave2Criterion4": "{{count}} queues migrate from Tier 3 → Tier 2",
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"wave3Criterion1": "Average score rises from 5.5-7.5 → ≥7.5",
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"wave3Criterion2": "AHT -30% vs Wave 2 baseline",
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"wave3Criterion3": "CV ≤75% in target queues",
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"wave3Criterion4": "Transfer ≤20%",
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"wave3Criterion5": "{{count}} queues migrate from Tier 2 → Tier 1",
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"wave4Criterion1": "Containment ≥70% in automated queues",
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"wave4Criterion2": "CSAT maintains or improves (≥4/5)",
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"wave4Criterion3": "Escalation to human <30%",
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"wave4Criterion4": "Cumulative ROI >300%"
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},
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"scenarios": {
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"conservativeName": "Conservative",
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"conservativeDesc": "FOUNDATION + AUGMENT (Wave 1-2)",
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"moderateName": "Moderate",
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"moderateDesc": "FOUNDATION + AUGMENT + ASSIST (Wave 1-3)",
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"aggressiveName": "Aggressive",
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"aggressiveDesc": "Complete roadmap (Wave 1-4)",
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"recommended": "Recommended",
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"enablerRecommendation": "Recommended as ENABLER",
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"partialEnabler": "Partial enabler",
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"aspirational": "Aspirational",
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"notProfitable": "Not profitable with current volume",
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"scenariosTitle": "Investment Scenarios",
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"scenariosSubtitle": "Comparison of options according to commitment level",
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"scenariosTooltip": "ROI based on industry benchmarks. Adjusted ROI considers implementation risk factors.",
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"scenario": "Scenario",
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"investment": "Investment",
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"recurring": "Recurring",
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"savings": "Savings",
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"adjusted": "adjusted",
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"margin": "Margin",
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"payback": "Payback",
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"roi3y": "3y ROI",
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"risk": "Risk",
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"enabler": "Enabler",
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"prerequisite": "Prerequisite",
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"roiCalculatedOn": "ROI calculated on",
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"enablerLongDesc": "Enabling waves whose value lies in unlocking subsequent waves. Their payback is evaluated on the complete roadmap.",
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"paybackNote": "Payback: Implementation time + recovery time. Wave 1: 6m, W2: 3m, W3: 3m, W4: 6m. Savings begin at 50% of last wave.",
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"roiNote": "ROI: (3y Savings - 3y Total Cost) / 3y Total Cost × 100. Adjusted applies risk: W1-2: 75-90%, W3: 60%, W4: 50%.",
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"enablerNote": "Enabler: Waves that unlock ROI of subsequent waves. Their payback is evaluated with the complete roadmap.",
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"enablerValue": "Real value of this investment:",
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"enablerUnlocks": "Unlocks {{amount}}/year in {{waves}}. Without this foundation, subsequent waves are not viable."
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},
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"decisionGates": {
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"gate1Question": "CV ≤75% in 3+ queues?",
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"gate1Criteria": "Red flags eliminated, Tier 4→3",
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"gate1GoAction": "Start AUGMENT",
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"gate1NoGoAction": "Extend FOUNDATION",
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"gate2Question": "Score ≥5.5 in target?",
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"gate2Criteria": "CV ≤90%, Transfer ≤30%",
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"gate2GoAction": "Start ASSIST",
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"gate2NoGoAction": "Consolidate AUGMENT",
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"gate3Question": "Score ≥7.5 in 2+ queues?",
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"gate3Criteria": "CV ≤75%, FCR ≥50%",
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"gate3GoAction": "Launch AUTOMATE",
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"gate3NoGoAction": "Expand ASSIST",
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"goNoGo": "Go/No-Go",
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"criteria": "Criteria:",
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"go": "Go:",
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"no": "No:"
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},
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"timeline": {
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"title": "Transformation Roadmap 2026-2027",
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"subtitle": "Each wave depends on the success of the previous one. Decision points allow adjustment based on actual results.",
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"setup": "Setup:",
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"savings": "Savings:",
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"conditional": "Conditional",
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"low": "Low",
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"medium": "Medium",
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"high": "High",
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"legendConfirmed": "Confirmed wave",
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"legendConditional": "Conditional wave",
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"legendDecisionPoint": "Go/No-Go decision point",
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"legendRisk": "= Risk"
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},
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"comparison": {
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"investment": "Investment",
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"recurring": "Recurring",
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"savings": "Savings",
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"margin": "Margin",
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"payback": "Payback",
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"roi3y": "3y ROI",
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"risk": "Risk",
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"scenario": "Scenario",
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"recommendation": "Recommendation",
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"enabler": "Enabler",
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"recommended": "Recommended"
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},
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"entryCriteria": {
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"wave1TierFrom": "HUMAN-ONLY (4), AUGMENT (3)",
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"wave1ScoreRange": "<5.5",
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"wave1Metric1": "CV >75% or Transfer >20%",
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"wave1Metric2": "Active Red Flags",
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"wave1Metric3": "Undocumented processes",
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"wave2TierFrom": "AUGMENT (3)",
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"wave2ScoreRange": "3.5-5.5",
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"wave2Metric1": "CV ≤75%",
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"wave2Metric2": "Transfer ≤20%",
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"wave2Metric3": "No Red Flags",
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"wave3TierFrom": "ASSIST (2)",
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"wave3ScoreRange": "5.5-7.5",
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"wave3Metric1": "CV ≤90%",
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"wave3Metric2": "Transfer ≤30%",
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"wave3Metric3": "Stable AHT",
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"wave4TierFrom": "AUTOMATE (1)",
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"wave4ScoreRange": "≥7.5",
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"wave4Metric1": "CV ≤75%",
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"wave4Metric2": "Transfer ≤20%",
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"wave4Metric3": "FCR ≥50%",
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"wave4Metric4": "No Red Flags"
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},
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"exitCriteria": {
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"wave1TierTo": "AUGMENT (3) minimum",
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"wave1ScoreTarget": "≥3.5",
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"wave1Kpi1": "CV ≤75%",
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"wave1Kpi2": "Transfer ≤20%",
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"wave1Kpi3": "Red flags eliminated",
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"wave2TierTo": "ASSIST (2)",
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"wave2ScoreTarget": "≥5.5",
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"wave2Kpi1": "CV ≤90%",
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"wave2Kpi2": "Transfer ≤30%",
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"wave2Kpi3": "AHT -15%",
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"wave3TierTo": "AUTOMATE (1)",
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"wave3ScoreTarget": "≥7.5",
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"wave3Kpi1": "CV ≤75%",
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"wave3Kpi2": "Transfer ≤20%",
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"wave3Kpi3": "FCR ≥50%",
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"wave3Kpi4": "AHT -30%",
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"wave4TierTo": "AUTOMATED",
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"wave4ScoreTarget": "Containment ≥70%",
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"wave4Kpi1": "Bot resolution ≥70%",
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"wave4Kpi2": "CSAT ≥4/5",
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"wave4Kpi3": "Escalation <30%"
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},
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"recommendations": {
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"conservativeEnabler": "✅ Recommended as ENABLER. Unlocks {{amount}}/year in Wave 3-4. Objective: move {{count}} queues from Tier 4→3.",
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"conservativeNormal": "✅ Recommended. Validate model with low risk. Objective: move {{count}} queues from Tier 4→3.",
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"moderateEnabler": "Partial enabler. Unlocks {{amount}}/year in Wave 4. Decide Go/No-Go in Q3 2026.",
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"moderateNormal": "Decide Go/No-Go in Q3 2026 based on Wave 1-2 results. Requires Score ≥5.5 in target queues.",
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"aggressivePositive": "⚠️ Aspirational. Only if Waves 1-3 successful and queues with Score ≥7.5 exist. Decision in Q1 2027.",
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"aggressiveNegative": "❌ Not profitable with current volume. Requires significantly greater scale."
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},
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"table": {
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"topQueuesByVolumeImpact": "Top Queues by Volume × Impact",
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"queue": "Queue",
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"volPerMonth": "Vol/month",
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"score": "Score",
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"tier": "Tier",
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"redFlags": "Red Flags",
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"potential": "Potential",
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"redFlagsNote": "Red Flags: CV >120% (high variability) · Transfer >50% (fragmented process) · Vol <50 (small sample) · Valid <30% (noisy data)",
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"skills": "Skills",
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"financialMetrics": "Financial Metrics",
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"setupLabel": "Setup",
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"recurringPerYear": "Recurring/year",
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"savingsPerYear": "Savings/year",
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"marginPerYear": "Margin/year",
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"initiativesLabel": "Initiatives:",
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"setup": "Setup:",
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"rec": "Rec:",
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"kpi": "KPI:",
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"successCriteriaLabel": "✅ Success criteria:",
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"condition": "⚠️ Condition:",
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"provider": "Provider:"
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},
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"porQueNecesarioTemplates": {
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"wave1": "{{count}} of {{total}} queues are in Tier 3-4 ({{pct}}% of volume). Red flags: CV >75%, Transfer >20%. Automating without standardizing = guaranteed failure.",
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"wave2": "Implement support tools for Tier 3 queues (Score 3.5-5.5). Objective: raise score to ≥5.5 to enable Wave 3. Focus on {{count}} queues with {{volume}} int/month.",
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"wave3": "AI Copilot for agents in Tier 2 queues. Real-time suggestions, autocomplete, next-best-action. Objective: raise score to ≥7.5 for Wave 4. Target: {{count}} queues with {{volume}} int/month.",
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"wave4": "End-to-end automation for Tier 1 queues. Transactional Voicebot/Chatbot with 70% containment. Only viable with mature processes. Current target: {{count}} queues with {{volume}} int/month."
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},
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"fallbackSkills": {
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"wave1": "Queues that reach Score 3.5-5.5 post Wave 1",
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"wave2": "Queues that reach Score ≥5.5 post Wave 2",
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"wave3": "Queues that reach Score ≥7.5 post Wave 3"
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}
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},
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"opportunities": {
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"viewCriticalActions": "View Critical Actions",
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@@ -819,6 +1066,65 @@
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"resolution": "Resolution",
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"dataQuality": "Data Quality"
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},
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"factorConfigs": {
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"predictability": {
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"title": "Predictability",
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"description": "Consistency in handling times",
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"methodology": "Score = 10 - (CV_AHT / 10). CV AHT < 30% → Score > 7",
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"benchmark": "Optimal CV AHT < 25%",
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"highImplication": "Consistent times, ideal for AI",
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"lowImplication": "Requires standardization"
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},
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"inverseComplexity": {
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"title": "Simplicity",
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"description": "Low level of human judgment required",
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"methodology": "Score = 10 - (Transfer_Rate × 0.4). Transfer <10% → Score > 6",
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"benchmark": "Optimal transfers <10%",
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"highImplication": "Simple processes, automatable",
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"lowImplication": "High complexity, requires copilot"
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},
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"repeatability": {
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"title": "Volume",
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"description": "Scale to justify investment",
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"methodology": "Score = normalized log10(Volume). >5000 → 10, <100 → 2",
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"benchmark": "Positive ROI requires >500/month",
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"highImplication": "High volume justifies investment",
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"lowImplication": "Consider shared solutions"
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},
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"roiPotential": {
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"title": "ROI Potential",
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"description": "Expected economic return",
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"methodology": "Score based on total annual cost. >€500K → 10",
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"benchmark": "ROI >150% at 12 months",
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"highImplication": "Solid business case",
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"lowImplication": "Marginal ROI, evaluate other benefits"
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}
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},
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"scoreBreakdown": {
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"predictability": "Predictability (30%)",
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"resolution": "Resolution (25%)",
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"volume": "Volume (25%)",
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"dataQuality": "Data Quality (10%)",
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"simplicity": "Simplicity (10%)"
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},
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"bubbleChart": {
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"quickWinsCount": "{{count}} queues · {{amount}}",
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"highPotentialCount": "{{count}} queues · {{amount}}",
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"developCount": "{{count}} queues · {{amount}}",
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"easyImplCount": "{{count}} · {{amount}}",
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"backlogCount": "{{count}} · {{amount}}",
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"total": "total",
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"noQueuesFilters": "No queues match the selected filters"
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},
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"modal": {
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"skillLabel": "Skill:",
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"transferRate": "Transfer Rate",
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"annualSavings": "Annual Savings"
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},
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"volumeLabels": {
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"queues": "queues",
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"int": "int"
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},
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"subFactors": {
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"repeatability": "Repeatability",
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"repeatabilityDisplayName": "Repeatability",
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