feat: translate AgenticReadinessTab and add translation infrastructure

Translate AgenticReadinessTab from Spanish to English with i18next support:
- Replaced ~150 hardcoded Spanish strings with translation keys
- Added comprehensive translation keys to en.json and es.json
- Organized translations under agenticReadiness.* namespace
- Includes: methodology, tier explanations, factor descriptions, UI labels

Translation structure:
- agenticReadiness.methodology: Index definition and categories
- agenticReadiness.tiers: AUTOMATE, ASSIST, AUGMENT, HUMAN-ONLY
- agenticReadiness.factors: Predictability, simplicity, volume, ROI
- agenticReadiness.redFlags: CV, transfer, volume, data quality
- agenticReadiness.table: Headers, filters, sorting
- agenticReadiness.summary: Volume metrics and interpretations

All UI strings now support EN/ES language switching.
Frontend compiles successfully with no errors.

https://claude.ai/code/session_01GNbnkFoESkRcnPr3bLCYDg

frontend/locales/es.json

@@ -532,7 +532,254 @@
     "hideDetail": "Ocultar detalle",
     "viewDetail": "Ver detalle",
     "collapseAll": "Colapsar todas",
-    "expandAll": "Expandir todas"
+    "expandAll": "Expandir todas",
+    "tierLabels": {
+      "automate": "Automatizar",
+      "assist": "Asistir",
+      "augment": "Optimizar",
+      "human": "Humano"
+    },
+    "payback": {
+      "seeWave34": "Ver Wave 3-4",
+      "notRecoverable": "No recuperable",
+      "immediate": "Inmediato",
+      "recoversWithAutomation": "Esta inversión se recupera con las waves de automatización (W3-W4). El payback se calcula sobre el roadmap completo, no sobre waves habilitadoras aisladas.",
+      "savingsDoNotCoverRecurring": "El ahorro anual no supera los costes recurrentes.",
+      "moderateRecoveryPeriod": "Periodo de recuperación moderado.",
+      "longRecoveryPeriod": "Periodo de recuperación largo. Considerar escenario menos ambicioso."
+    },
+    "waves": {
+      "wave1Name": "Wave 1",
+      "wave1Title": "FOUNDATION",
+      "wave1Quarter": "Q1-Q2 2026",
+      "wave1Condition": "",
+      "wave1Provider": "Beyond Consulting o tercero especializado",
+      "wave1RiskDescription": "Consultoría con entregables tangibles. No requiere tecnología.",
+      "wave2Name": "Wave 2",
+      "wave2Title": "AUGMENT",
+      "wave2Quarter": "Q3 2026",
+      "wave2Condition": "Requiere CV ≤75% post-Wave 1 en colas target",
+      "wave2Provider": "BEYOND (KB + Scripts IA)",
+      "wave2RiskDescription": "Herramientas de soporte, bajo riesgo de integración.",
+      "wave3Name": "Wave 3",
+      "wave3Title": "ASSIST",
+      "wave3Quarter": "Q4 2026",
+      "wave3Condition": "Requiere Score ≥5.5 Y CV ≤90% Y Transfer ≤30%",
+      "wave3Provider": "BEYOND (Copilot + Routing IA)",
+      "wave3RiskDescription": "Integración con plataforma contact center. Piloto 4 semanas mitiga.",
+      "wave4Name": "Wave 4",
+      "wave4Title": "AUTOMATE",
+      "wave4Quarter": "Q1-Q2 2027",
+      "wave4Condition": "Requiere Score ≥7.5 Y CV ≤75% Y Transfer ≤20% Y FCR ≥50%",
+      "wave4Provider": "BEYOND (Voicebot + IVR + Chatbot)",
+      "wave4RiskDescription": "Muy condicional. Requiere éxito demostrado en Waves 1-3."
+    },
+    "initiatives": {
+      "wave1Init1": "Análisis de variabilidad y red flags",
+      "wave1Init1Kpi": "Mapear causas de CV >75% y Transfer >20%",
+      "wave1Init2": "Rediseño y documentación de procesos",
+      "wave1Init2Kpi": "Scripts estandarizados para 80% casuística",
+      "wave1Init3": "Training y certificación de agentes",
+      "wave1Init3Kpi": "Certificación 90% agentes, adherencia >85%",
+      "wave2Init1": "Knowledge Base contextual",
+      "wave2Init1Kpi": "Hold time -25%, uso KB +40%",
+      "wave2Init2": "Scripts dinámicos con IA",
+      "wave2Init2Kpi": "Adherencia scripts +30%",
+      "wave3Init1": "Agent Assist / Copilot IA",
+      "wave3Init1Kpi": "AHT -30%, sugerencias aceptadas >60%",
+      "wave3Init2": "Automatización parcial (FAQs, routing)",
+      "wave3Init2Kpi": "Deflection rate 15%",
+      "wave4Init1": "Voicebot/Chatbot transaccional",
+      "wave4Init1Kpi": "Contención 70%+, CSAT ≥4/5",
+      "wave4Init2": "IVR inteligente con NLU",
+      "wave4Init2Kpi": "Pre-calificación 80%+, transferencia warm"
+    },
+    "successCriteriaTemplates": {
+      "wave1Criterion1": "CV AHT ≤75% en al menos {{count}} colas de alto volumen",
+      "wave1Criterion2": "Transfer ≤20% global",
+      "wave1Criterion3": "Red flags eliminados en colas prioritarias",
+      "wave1Criterion4": "Al menos {{count}} colas migran de Tier 4 → Tier 3",
+      "wave2Criterion1": "Score promedio sube de 3.5-5.5 → ≥5.5",
+      "wave2Criterion2": "AHT -15% vs baseline",
+      "wave2Criterion3": "CV ≤90% en colas target",
+      "wave2Criterion4": "{{count}} colas migran de Tier 3 → Tier 2",
+      "wave3Criterion1": "Score promedio sube de 5.5-7.5 → ≥7.5",
+      "wave3Criterion2": "AHT -30% vs baseline Wave 2",
+      "wave3Criterion3": "CV ≤75% en colas target",
+      "wave3Criterion4": "Transfer ≤20%",
+      "wave3Criterion5": "{{count}} colas migran de Tier 2 → Tier 1",
+      "wave4Criterion1": "Contención ≥70% en colas automatizadas",
+      "wave4Criterion2": "CSAT se mantiene o mejora (≥4/5)",
+      "wave4Criterion3": "Escalado a humano <30%",
+      "wave4Criterion4": "ROI acumulado >300%"
+    },
+    "scenarios": {
+      "conservativeName": "Conservador",
+      "conservativeDesc": "FOUNDATION + AUGMENT (Wave 1-2)",
+      "moderateName": "Moderado",
+      "moderateDesc": "FOUNDATION + AUGMENT + ASSIST (Wave 1-3)",
+      "aggressiveName": "Agresivo",
+      "aggressiveDesc": "Roadmap completo (Wave 1-4)",
+      "recommended": "Recomendado",
+      "enablerRecommendation": "Recomendado como HABILITADOR",
+      "partialEnabler": "Habilitador parcial",
+      "aspirational": "Aspiracional",
+      "notProfitable": "No rentable con el volumen actual",
+      "scenariosTitle": "Escenarios de Inversión",
+      "scenariosSubtitle": "Comparación de opciones según nivel de compromiso",
+      "scenariosTooltip": "ROI basado en benchmarks de industria. El ROI ajustado considera factores de riesgo de implementación.",
+      "scenario": "Escenario",
+      "investment": "Inversión",
+      "recurring": "Recurrente",
+      "savings": "Ahorro",
+      "adjusted": "ajust.",
+      "margin": "Margen",
+      "payback": "Payback",
+      "roi3y": "ROI 3a",
+      "risk": "Riesgo",
+      "enabler": "Habilitador",
+      "prerequisite": "Prerrequisito",
+      "roiCalculatedOn": "El ROI se calcula sobre el roadmap completo",
+      "enablerLongDesc": "Waves habilitadoras - su valor está en desbloquear waves posteriores. Su payback se evalúa con el roadmap completo.",
+      "paybackNote": "Payback: Tiempo implementación + tiempo recuperación. Wave 1: 6m, W2: 3m, W3: 3m, W4: 6m. Ahorro comienza al 50% de última wave.",
+      "roiNote": "ROI: (Ahorro 3a - Coste Total 3a) / Coste Total 3a × 100. Ajustado aplica riesgo: W1-2: 75-90%, W3: 60%, W4: 50%.",
+      "enablerNote": "💡 Habilitador: Waves que desbloquean ROI de waves posteriores. Su payback se evalúa con el roadmap completo.",
+      "enablerValue": "💡 Valor real de esta inversión:",
+      "enablerUnlocks": "Desbloquea {{amount}}/año en {{waves}}. Sin esta base, las waves posteriores no son viables."
+    },
+    "decisionGates": {
+      "gate1Question": "¿CV ≤75% en 3+ colas?",
+      "gate1Criteria": "Red flags eliminados, Tier 4→3",
+      "gate1GoAction": "Iniciar AUGMENT",
+      "gate1NoGoAction": "Extender FOUNDATION",
+      "gate2Question": "¿Score ≥5.5 en target?",
+      "gate2Criteria": "CV ≤90%, Transfer ≤30%",
+      "gate2GoAction": "Iniciar ASSIST",
+      "gate2NoGoAction": "Consolidar AUGMENT",
+      "gate3Question": "¿Score ≥7.5 en 2+ colas?",
+      "gate3Criteria": "CV ≤75%, FCR ≥50%",
+      "gate3GoAction": "Lanzar AUTOMATE",
+      "gate3NoGoAction": "Expandir ASSIST",
+      "goNoGo": "Go/No-Go",
+      "criteria": "Criterio:",
+      "go": "✓ Go:",
+      "no": "✗ No:"
+    },
+    "timeline": {
+      "title": "Roadmap de Transformación 2026-2027",
+      "subtitle": "Cada wave depende del éxito de la anterior. Los puntos de decisión permiten ajustar según resultados reales.",
+      "setup": "Setup:",
+      "savings": "Ahorro:",
+      "conditional": "Condicional",
+      "low": "● Bajo",
+      "medium": "● Medio",
+      "high": "● Alto",
+      "legendConfirmed": "Wave confirmada",
+      "legendConditional": "Wave condicional",
+      "legendDecisionPoint": "Punto de decisión Go/No-Go",
+      "legendRisk": "= Riesgo"
+    },
+    "comparison": {
+      "investment": "Inversión",
+      "recurring": "Recurrente",
+      "savings": "Ahorro",
+      "margin": "Margen",
+      "payback": "Payback",
+      "roi3y": "ROI 3a",
+      "risk": "Riesgo",
+      "scenario": "Escenario",
+      "recommendation": "Recomendación",
+      "enabler": "Habilitador",
+      "recommended": "Recomendado"
+    },
+    "entryCriteria": {
+      "wave1TierFrom": "HUMAN-ONLY (4), AUGMENT (3)",
+      "wave1ScoreRange": "<5.5",
+      "wave1Metric1": "CV >75% o Transfer >20%",
+      "wave1Metric2": "Red Flags activos",
+      "wave1Metric3": "Procesos no documentados",
+      "wave2TierFrom": "AUGMENT (3)",
+      "wave2ScoreRange": "3.5-5.5",
+      "wave2Metric1": "CV ≤75%",
+      "wave2Metric2": "Transfer ≤20%",
+      "wave2Metric3": "Sin Red Flags",
+      "wave3TierFrom": "ASSIST (2)",
+      "wave3ScoreRange": "5.5-7.5",
+      "wave3Metric1": "CV ≤90%",
+      "wave3Metric2": "Transfer ≤30%",
+      "wave3Metric3": "AHT estable",
+      "wave4TierFrom": "AUTOMATE (1)",
+      "wave4ScoreRange": "≥7.5",
+      "wave4Metric1": "CV ≤75%",
+      "wave4Metric2": "Transfer ≤20%",
+      "wave4Metric3": "FCR ≥50%",
+      "wave4Metric4": "Sin Red Flags"
+    },
+    "exitCriteria": {
+      "wave1TierTo": "AUGMENT (3) mínimo",
+      "wave1ScoreTarget": "≥3.5",
+      "wave1Kpi1": "CV ≤75%",
+      "wave1Kpi2": "Transfer ≤20%",
+      "wave1Kpi3": "Red flags eliminados",
+      "wave2TierTo": "ASSIST (2)",
+      "wave2ScoreTarget": "≥5.5",
+      "wave2Kpi1": "CV ≤90%",
+      "wave2Kpi2": "Transfer ≤30%",
+      "wave2Kpi3": "AHT -15%",
+      "wave3TierTo": "AUTOMATE (1)",
+      "wave3ScoreTarget": "≥7.5",
+      "wave3Kpi1": "CV ≤75%",
+      "wave3Kpi2": "Transfer ≤20%",
+      "wave3Kpi3": "FCR ≥50%",
+      "wave3Kpi4": "AHT -30%",
+      "wave4TierTo": "AUTOMATIZADO",
+      "wave4ScoreTarget": "Contención ≥70%",
+      "wave4Kpi1": "Bot resolution ≥70%",
+      "wave4Kpi2": "CSAT ≥4/5",
+      "wave4Kpi3": "Escalado <30%"
+    },
+    "recommendations": {
+      "conservativeEnabler": "✅ Recomendado como HABILITADOR. Desbloquea {{amount}}/año en Wave 3-4. Objetivo: mover {{count}} colas de Tier 4→3.",
+      "conservativeNormal": "✅ Recomendado. Validar modelo con riesgo bajo. Objetivo: mover {{count}} colas de Tier 4→3.",
+      "moderateEnabler": "Habilitador parcial. Desbloquea {{amount}}/año en Wave 4. Decidir Go/No-Go en Q3 2026.",
+      "moderateNormal": "Decidir Go/No-Go en Q3 2026 basado en resultados Wave 1-2. Requiere Score ≥5.5 en colas target.",
+      "aggressivePositive": "⚠️ Aspiracional. Solo si Waves 1-3 exitosas y hay colas con Score ≥7.5. Decisión en Q1 2027.",
+      "aggressiveNegative": "❌ No rentable con el volumen actual. Requiere escala significativamente mayor."
+    },
+    "table": {
+      "topQueuesByVolumeImpact": "Top Colas por Volumen × Impacto",
+      "queue": "Cola",
+      "volPerMonth": "Vol/mes",
+      "score": "Score",
+      "tier": "Tier",
+      "redFlags": "Red Flags",
+      "potential": "Potencial",
+      "redFlagsNote": "Red Flags: CV >120% (alta variabilidad) · Transfer >50% (proceso fragmentado) · Vol <50 (muestra pequeña) · Valid <30% (datos ruidosos)",
+      "skills": "Skills",
+      "financialMetrics": "Métricas Financieras",
+      "setupLabel": "Setup",
+      "recurringPerYear": "Recurrente/año",
+      "savingsPerYear": "Ahorro/año",
+      "marginPerYear": "Margen/año",
+      "initiativesLabel": "Iniciativas:",
+      "setup": "Setup:",
+      "rec": "Rec:",
+      "kpi": "KPI:",
+      "successCriteriaLabel": "✅ Criterios de éxito:",
+      "condition": "⚠️ Condición:",
+      "provider": "Proveedor:"
+    },
+    "porQueNecesarioTemplates": {
+      "wave1": "{{count}} de {{total}} colas están en Tier 3-4 ({{pct}}% del volumen). Red flags: CV >75%, Transfer >20%. Automatizar sin estandarizar = fracaso garantizado.",
+      "wave2": "Implementar herramientas de soporte para colas Tier 3 (Score 3.5-5.5). Objetivo: elevar score a ≥5.5 para habilitar Wave 3. Foco en {{count}} colas con {{volume}} int/mes.",
+      "wave3": "Copilot IA para agentes en colas Tier 2. Sugerencias en tiempo real, autocompletado, next-best-action. Objetivo: elevar score a ≥7.5 para Wave 4. Target: {{count}} colas con {{volume}} int/mes.",
+      "wave4": "Automatización end-to-end para colas Tier 1. Voicebot/Chatbot transaccional con 70% contención. Solo viable con procesos maduros. Target actual: {{count}} colas con {{volume}} int/mes."
+    },
+    "fallbackSkills": {
+      "wave1": "Colas que alcancen Score 3.5-5.5 post Wave 1",
+      "wave2": "Colas que alcancen Score ≥5.5 post Wave 2",
+      "wave3": "Colas que alcancen Score ≥7.5 post Wave 3"
+    }
   },
   "opportunities": {
     "viewCriticalActions": "Ver Acciones Críticas",
@@ -819,6 +1066,65 @@
       "resolution": "Resolutividad",
       "dataQuality": "Calidad Datos"
     },
+    "factorConfigs": {
+      "predictability": {
+        "title": "Predictibilidad",
+        "description": "Consistencia en tiempos de gestión",
+        "methodology": "Score = 10 - (CV_AHT / 10). CV AHT < 30% → Score > 7",
+        "benchmark": "CV AHT óptimo < 25%",
+        "highImplication": "Tiempos consistentes, ideal para IA",
+        "lowImplication": "Requiere estandarización"
+      },
+      "inverseComplexity": {
+        "title": "Simplicidad",
+        "description": "Bajo nivel de juicio humano requerido",
+        "methodology": "Score = 10 - (Tasa_Transfer × 0.4). Transfer <10% → Score > 6",
+        "benchmark": "Transferencias óptimas <10%",
+        "highImplication": "Procesos simples, automatizables",
+        "lowImplication": "Alta complejidad, requiere copilot"
+      },
+      "repeatability": {
+        "title": "Volumen",
+        "description": "Escala para justificar inversión",
+        "methodology": "Score = log10(Volumen) normalizado. >5000 → 10, <100 → 2",
+        "benchmark": "ROI positivo requiere >500/mes",
+        "highImplication": "Alto volumen justifica inversión",
+        "lowImplication": "Considerar soluciones compartidas"
+      },
+      "roiPotential": {
+        "title": "ROI Potencial",
+        "description": "Retorno económico esperado",
+        "methodology": "Score basado en coste anual total. >€500K → 10",
+        "benchmark": "ROI >150% a 12 meses",
+        "highImplication": "Caso de negocio sólido",
+        "lowImplication": "ROI marginal, evaluar otros beneficios"
+      }
+    },
+    "scoreBreakdown": {
+      "predictability": "Predictibilidad (30%)",
+      "resolution": "Resolutividad (25%)",
+      "volume": "Volumen (25%)",
+      "dataQuality": "Calidad Datos (10%)",
+      "simplicity": "Simplicidad (10%)"
+    },
+    "bubbleChart": {
+      "quickWinsCount": "{{count}} colas · {{amount}}",
+      "highPotentialCount": "{{count}} colas · {{amount}}",
+      "developCount": "{{count}} colas · {{amount}}",
+      "easyImplCount": "{{count}} · {{amount}}",
+      "backlogCount": "{{count}} · {{amount}}",
+      "total": "total",
+      "noQueuesFilters": "No hay colas que cumplan los filtros seleccionados"
+    },
+    "modal": {
+      "skillLabel": "Skill:",
+      "transferRate": "Transfer Rate",
+      "annualSavings": "Ahorro Anual"
+    },
+    "volumeLabels": {
+      "queues": "colas",
+      "int": "int"
+    },
     "subFactors": {
       "repeatability": "Repetitividad",
       "repeatabilityDisplayName": "Repetitividad",