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refactor: implement i18n in MetodologiaDrawer (phase 4)

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Refactored MetodologiaDrawer to use react-i18next translations:
- All 8 subsections (DataSummary, Pipeline, Taxonomy, KPI, CPI, BeforeAfter, SkillsMapping, Guarantees)
- 100+ text strings replaced with t() calls
- Month names in date formatting

Added translation keys to es.json and en.json:
- methodology section with 40+ new keys
- CPI calculation components
- Impact analysis labels
- Skill mapping explanations

Build verified successfully.

https://claude.ai/code/session_4f888c33-8937-4db8-8a9d-ddc9ac51a725
This commit is contained in:
Claude
2026-02-06 19:11:38 +00:00
parent bbc9cce344
commit 92931ea2dd
3 changed files with 195 additions and 150 deletions
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281
frontend/components/MetodologiaDrawer.tsx
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@@ -4,6 +4,7 @@ import {
X, ShieldCheck, Database, RefreshCw, Tag, BarChart3, X, ShieldCheck, Database, RefreshCw, Tag, BarChart3,
ArrowRight, BadgeCheck, Download, ArrowLeftRight, Layers ArrowRight, BadgeCheck, Download, ArrowLeftRight, Layers
} from 'lucide-react'; } from 'lucide-react';
import { useTranslation } from 'react-i18next';
import type { AnalysisData, HeatmapDataPoint } from '../types'; import type { AnalysisData, HeatmapDataPoint } from '../types';
interface MetodologiaDrawerProps { interface MetodologiaDrawerProps {
@@ -36,12 +37,12 @@ interface DataSummary {
// ========== SUBSECCIONES ========== // ========== SUBSECCIONES ==========
function DataSummarySection({ data }: { data: DataSummary }) { function DataSummarySection({ data, t }: { data: DataSummary; t: any }) {
return ( return (
<div className="bg-slate-50 rounded-lg p-5"> <div className="bg-slate-50 rounded-lg p-5">
<h3 className="text-lg font-semibold mb-4 flex items-center gap-2"> <h3 className="text-lg font-semibold mb-4 flex items-center gap-2">
<Database className="w-5 h-5 text-blue-600" /> <Database className="w-5 h-5 text-blue-600" />
Datos Procesados {t('methodology.dataProcessed')}
</h3> </h3>
<div className="grid grid-cols-3 gap-4"> <div className="grid grid-cols-3 gap-4">
@@ -49,55 +50,55 @@ function DataSummarySection({ data }: { data: DataSummary }) {
<div className="text-3xl font-bold text-blue-600"> <div className="text-3xl font-bold text-blue-600">
{data.totalRegistros.toLocaleString('es-ES')} {data.totalRegistros.toLocaleString('es-ES')}
</div> </div>
<div className="text-sm text-gray-600">Registros analizados</div> <div className="text-sm text-gray-600">{t('methodology.recordsAnalyzed')}</div>
</div> </div>
<div className="bg-white rounded-lg p-4 text-center shadow-sm"> <div className="bg-white rounded-lg p-4 text-center shadow-sm">
<div className="text-3xl font-bold text-blue-600"> <div className="text-3xl font-bold text-blue-600">
{data.mesesHistorico} {data.mesesHistorico}
</div> </div>
<div className="text-sm text-gray-600">Meses de histórico</div> <div className="text-sm text-gray-600">{t('methodology.monthsHistory')}</div>
</div> </div>
<div className="bg-white rounded-lg p-4 text-center shadow-sm"> <div className="bg-white rounded-lg p-4 text-center shadow-sm">
<div className="text-2xl font-bold text-blue-600"> <div className="text-2xl font-bold text-blue-600">
{data.fuente} {data.fuente}
</div> </div>
<div className="text-sm text-gray-600">Sistema origen</div> <div className="text-sm text-gray-600">{t('methodology.sourceSystem')}</div>
</div> </div>
</div> </div>
<p className="text-xs text-slate-500 mt-3 text-center"> <p className="text-xs text-slate-500 mt-3 text-center">
Periodo: {data.periodo} {t('methodology.periodRange', { period: data.periodo })}
</p> </p>
</div> </div>
); );
} }
function PipelineSection() { function PipelineSection({ t }: { t: any }) {
const steps = [ const steps = [
{ {
layer: 'Layer 0', layer: 'Layer 0',
name: 'Raw Data', name: t('methodology.pipeline.layer1'),
desc: 'Ingesta y Normalización', desc: t('methodology.pipeline.layer1Desc'),
color: 'bg-gray-100 border-gray-300' color: 'bg-gray-100 border-gray-300'
}, },
{ {
layer: 'Layer 1', layer: 'Layer 1',
name: 'Trusted Data', name: t('methodology.pipeline.layer2'),
desc: 'Higiene y Clasificación', desc: t('methodology.pipeline.layer2Desc'),
color: 'bg-yellow-50 border-yellow-300' color: 'bg-yellow-50 border-yellow-300'
}, },
{ {
layer: 'Layer 2', layer: 'Layer 2',
name: 'Business Insights', name: t('methodology.pipeline.layer3'),
desc: 'Enriquecimiento', desc: t('methodology.pipeline.layer3Desc'),
color: 'bg-green-50 border-green-300' color: 'bg-green-50 border-green-300'
}, },
{ {
layer: 'Output', layer: 'Output',
name: 'Dashboard', name: t('methodology.pipeline.layer4'),
desc: 'Visualización', desc: t('methodology.pipeline.layer4Desc'),
color: 'bg-blue-50 border-blue-300' color: 'bg-blue-50 border-blue-300'
} }
]; ];
@@ -106,7 +107,7 @@ function PipelineSection() {
<div> <div>
<h3 className="text-lg font-semibold mb-4 flex items-center gap-2"> <h3 className="text-lg font-semibold mb-4 flex items-center gap-2">
<RefreshCw className="w-5 h-5 text-purple-600" /> <RefreshCw className="w-5 h-5 text-purple-600" />
Pipeline de Transformación {t('methodology.pipeline.title')}
</h3> </h3>
<div className="flex items-center justify-between"> <div className="flex items-center justify-between">
@@ -125,42 +126,42 @@ function PipelineSection() {
</div> </div>
<p className="text-xs text-gray-500 mt-3 italic"> <p className="text-xs text-gray-500 mt-3 italic">
Arquitectura modular de 3 capas para garantizar trazabilidad y escalabilidad. {t('methodology.pipeline.description')}
</p> </p>
</div> </div>
); );
} }
function TaxonomySection({ data }: { data: DataSummary['taxonomia'] }) { function TaxonomySection({ data, t }: { data: DataSummary['taxonomia']; t: any }) {
const rows = [ const rows = [
{ {
status: 'VALID', status: t('methodology.taxonomy.valid'),
pct: data.valid, pct: data.valid,
def: 'Duración 10s - 3h. Interacciones reales.', def: t('methodology.taxonomy.validDef'),
costes: true, costes: true,
aht: true, aht: true,
bgClass: 'bg-green-100 text-green-800' bgClass: 'bg-green-100 text-green-800'
}, },
{ {
status: 'NOISE', status: t('methodology.taxonomy.noise'),
pct: data.noise, pct: data.noise,
def: 'Duración <10s (no abandono). Ruido técnico.', def: t('methodology.taxonomy.noiseDef'),
costes: true, costes: true,
aht: false, aht: false,
bgClass: 'bg-yellow-100 text-yellow-800' bgClass: 'bg-yellow-100 text-yellow-800'
}, },
{ {
status: 'ZOMBIE', status: t('methodology.taxonomy.zombie'),
pct: data.zombie, pct: data.zombie,
def: 'Duración >3h. Error de sistema.', def: t('methodology.taxonomy.zombieDef'),
costes: true, costes: true,
aht: false, aht: false,
bgClass: 'bg-red-100 text-red-800' bgClass: 'bg-red-100 text-red-800'
}, },
{ {
status: 'ABANDON', status: t('methodology.taxonomy.abandon'),
pct: data.abandon, pct: data.abandon,
def: 'Desconexión externa + Talk ≤5s.', def: t('methodology.taxonomy.abandonDef'),
costes: false, costes: false,
aht: false, aht: false,
bgClass: 'bg-gray-100 text-gray-800' bgClass: 'bg-gray-100 text-gray-800'
@@ -171,23 +172,22 @@ function TaxonomySection({ data }: { data: DataSummary['taxonomia'] }) {
<div> <div>
<h3 className="text-lg font-semibold mb-4 flex items-center gap-2"> <h3 className="text-lg font-semibold mb-4 flex items-center gap-2">
<Tag className="w-5 h-5 text-orange-600" /> <Tag className="w-5 h-5 text-orange-600" />
Taxonomía de Calidad de Datos {t('methodology.taxonomy.title')}
</h3> </h3>
<p className="text-sm text-gray-600 mb-4"> <p className="text-sm text-gray-600 mb-4">
En lugar de eliminar registros, aplicamos "Soft Delete" con etiquetado de calidad {t('methodology.taxonomy.description')}
para permitir doble visión: financiera (todos los costes) y operativa (KPIs limpios).
</p> </p>
<div className="overflow-hidden rounded-lg border border-slate-200"> <div className="overflow-hidden rounded-lg border border-slate-200">
<table className="w-full text-sm"> <table className="w-full text-sm">
<thead className="bg-gray-50"> <thead className="bg-gray-50">
<tr> <tr>
<th className="px-3 py-2 text-left font-semibold">Estado</th> <th className="px-3 py-2 text-left font-semibold">{t('methodology.taxonomy.state')}</th>
<th className="px-3 py-2 text-right font-semibold">%</th> <th className="px-3 py-2 text-right font-semibold">{t('methodology.taxonomy.percentage')}</th>
<th className="px-3 py-2 text-left font-semibold">Definición</th> <th className="px-3 py-2 text-left font-semibold">{t('methodology.taxonomy.definition')}</th>
<th className="px-3 py-2 text-center font-semibold">Costes</th> <th className="px-3 py-2 text-center font-semibold">{t('methodology.taxonomy.costs')}</th>
<th className="px-3 py-2 text-center font-semibold">AHT</th> <th className="px-3 py-2 text-center font-semibold">{t('methodology.taxonomy.aht')}</th>
</tr> </tr>
</thead> </thead>
<tbody className="divide-y divide-slate-100"> <tbody className="divide-y divide-slate-100">
@@ -202,16 +202,16 @@ function TaxonomySection({ data }: { data: DataSummary['taxonomia'] }) {
<td className="px-3 py-2 text-xs text-gray-600">{row.def}</td> <td className="px-3 py-2 text-xs text-gray-600">{row.def}</td>
<td className="px-3 py-2 text-center"> <td className="px-3 py-2 text-center">
{row.costes ? ( {row.costes ? (
<span className="text-green-600">✓ Suma</span> <span className="text-green-600">{t('methodology.taxonomy.sumYes')}</span>
) : ( ) : (
<span className="text-red-600">✗ No</span> <span className="text-red-600">{t('methodology.taxonomy.sumNo')}</span>
)} )}
</td> </td>
<td className="px-3 py-2 text-center"> <td className="px-3 py-2 text-center">
{row.aht ? ( {row.aht ? (
<span className="text-green-600">✓ Promedio</span> <span className="text-green-600">{t('methodology.taxonomy.avgYes')}</span>
) : ( ) : (
<span className="text-red-600">✗ Excluye</span> <span className="text-red-600">{t('methodology.taxonomy.avgExclude')}</span>
)} )}
</td> </td>
</tr> </tr>
@@ -223,7 +223,7 @@ function TaxonomySection({ data }: { data: DataSummary['taxonomia'] }) {
); );
} }
function KPIRedefinitionSection({ kpis }: { kpis: DataSummary['kpis'] }) { function KPIRedefinitionSection({ kpis, t }: { kpis: DataSummary['kpis']; t: any }) {
const formatTime = (seconds: number): string => { const formatTime = (seconds: number): string => {
const mins = Math.floor(seconds / 60); const mins = Math.floor(seconds / 60);
const secs = seconds % 60; const secs = seconds % 60;
@@ -234,11 +234,11 @@ function KPIRedefinitionSection({ kpis }: { kpis: DataSummary['kpis'] }) {
<div> <div>
<h3 className="text-lg font-semibold mb-4 flex items-center gap-2"> <h3 className="text-lg font-semibold mb-4 flex items-center gap-2">
<BarChart3 className="w-5 h-5 text-indigo-600" /> <BarChart3 className="w-5 h-5 text-indigo-600" />
KPIs Redefinidos {t('methodology.kpis.title')}
</h3> </h3>
<p className="text-sm text-gray-600 mb-4"> <p className="text-sm text-gray-600 mb-4">
Hemos redefinido los KPIs para eliminar los "puntos ciegos" de las métricas tradicionales. {t('methodology.kpis.description')}
</p> </p>
<div className="space-y-3"> <div className="space-y-3">
@@ -246,25 +246,25 @@ function KPIRedefinitionSection({ kpis }: { kpis: DataSummary['kpis'] }) {
<div className="bg-red-50 border border-red-200 rounded-lg p-4"> <div className="bg-red-50 border border-red-200 rounded-lg p-4">
<div className="flex justify-between items-start"> <div className="flex justify-between items-start">
<div> <div>
<h4 className="font-semibold text-red-800">FCR Real vs FCR Técnico</h4> <h4 className="font-semibold text-red-800">{t('methodology.kpis.fcrTitle')}</h4>
<p className="text-xs text-red-700 mt-1"> <p className="text-xs text-red-700 mt-1">
El hallazgo más crítico del diagnóstico. {t('methodology.kpis.fcrSubtitle')}
</p> </p>
</div> </div>
<span className="text-2xl font-bold text-red-600">{kpis.fcrReal}%</span> <span className="text-2xl font-bold text-red-600">{kpis.fcrReal}%</span>
</div> </div>
<div className="mt-3 text-xs"> <div className="mt-3 text-xs">
<div className="flex justify-between py-1 border-b border-red-200"> <div className="flex justify-between py-1 border-b border-red-200">
<span className="text-gray-600">FCR Técnico (sin transferencia):</span> <span className="text-gray-600">{t('methodology.kpis.fcrTechnical')}</span>
<span className="font-medium">~{kpis.fcrTecnico}%</span> <span className="font-medium">~{kpis.fcrTecnico}%</span>
</div> </div>
<div className="flex justify-between py-1"> <div className="flex justify-between py-1">
<span className="text-gray-600">FCR Real (sin recontacto 7 días):</span> <span className="text-gray-600">{t('methodology.kpis.fcrReal')}</span>
<span className="font-medium text-red-600">{kpis.fcrReal}%</span> <span className="font-medium text-red-600">{kpis.fcrReal}%</span>
</div> </div>
</div> </div>
<p className="text-[10px] text-red-600 mt-2 italic"> <p className="text-[10px] text-red-600 mt-2 italic">
💡 ~{kpis.fcrTecnico - kpis.fcrReal}% de "casos resueltos" generan segunda llamada, disparando costes ocultos. 💡 {t('methodology.kpis.fcrGap', { diff: kpis.fcrTecnico - kpis.fcrReal })}
</p> </p>
</div> </div>
@@ -272,15 +272,15 @@ function KPIRedefinitionSection({ kpis }: { kpis: DataSummary['kpis'] }) {
<div className="bg-yellow-50 border border-yellow-200 rounded-lg p-4"> <div className="bg-yellow-50 border border-yellow-200 rounded-lg p-4">
<div className="flex justify-between items-start"> <div className="flex justify-between items-start">
<div> <div>
<h4 className="font-semibold text-yellow-800">Tasa de Abandono Real</h4> <h4 className="font-semibold text-yellow-800">{t('methodology.kpis.abandonTitle')}</h4>
<p className="text-xs text-yellow-700 mt-1"> <p className="text-xs text-yellow-700 mt-1">
Fórmula: Desconexión Externa + Talk ≤5 segundos {t('methodology.kpis.abandonFormula')}
</p> </p>
</div> </div>
<span className="text-2xl font-bold text-yellow-600">{kpis.abandonoReal.toFixed(1)}%</span> <span className="text-2xl font-bold text-yellow-600">{kpis.abandonoReal.toFixed(1)}%</span>
</div> </div>
<p className="text-[10px] text-yellow-600 mt-2 italic"> <p className="text-[10px] text-yellow-600 mt-2 italic">
💡 El umbral de 5s captura al cliente que cuelga al escuchar la locución o en el timbre. 💡 {t('methodology.kpis.abandonDesc')}
</p> </p>
</div> </div>
@@ -288,15 +288,15 @@ function KPIRedefinitionSection({ kpis }: { kpis: DataSummary['kpis'] }) {
<div className="bg-blue-50 border border-blue-200 rounded-lg p-4"> <div className="bg-blue-50 border border-blue-200 rounded-lg p-4">
<div className="flex justify-between items-start"> <div className="flex justify-between items-start">
<div> <div>
<h4 className="font-semibold text-blue-800">AHT Limpio</h4> <h4 className="font-semibold text-blue-800">{t('methodology.kpis.ahtTitle')}</h4>
<p className="text-xs text-blue-700 mt-1"> <p className="text-xs text-blue-700 mt-1">
Excluye NOISE (&lt;10s) y ZOMBIE (&gt;3h) del promedio. {t('methodology.kpis.ahtDesc')}
</p> </p>
</div> </div>
<span className="text-2xl font-bold text-blue-600">{formatTime(kpis.ahtLimpio)}</span> <span className="text-2xl font-bold text-blue-600">{formatTime(kpis.ahtLimpio)}</span>
</div> </div>
<p className="text-[10px] text-blue-600 mt-2 italic"> <p className="text-[10px] text-blue-600 mt-2 italic">
💡 El AHT sin filtrar estaba distorsionado por errores de sistema. 💡 {t('methodology.kpis.ahtNote')}
</p> </p>
</div> </div>
</div> </div>
@@ -304,7 +304,7 @@ function KPIRedefinitionSection({ kpis }: { kpis: DataSummary['kpis'] }) {
); );
} }
function CPICalculationSection({ totalCost, totalVolume, costPerHour = 20 }: { totalCost: number; totalVolume: number; costPerHour?: number }) { function CPICalculationSection({ totalCost, totalVolume, costPerHour = 20, t }: { totalCost: number; totalVolume: number; costPerHour?: number; t: any }) {
// Productivity factor: agents are ~70% productive (rest is breaks, training, after-call work, etc.) // Productivity factor: agents are ~70% productive (rest is breaks, training, after-call work, etc.)
const effectiveProductivity = 0.70; const effectiveProductivity = 0.70;
@@ -316,128 +316,124 @@ function CPICalculationSection({ totalCost, totalVolume, costPerHour = 20 }: { t
<div> <div>
<h3 className="text-lg font-semibold mb-4 flex items-center gap-2"> <h3 className="text-lg font-semibold mb-4 flex items-center gap-2">
<BarChart3 className="w-5 h-5 text-emerald-600" /> <BarChart3 className="w-5 h-5 text-emerald-600" />
Coste por Interacción (CPI) {t('methodology.kpis.cpiTitle')}
</h3> </h3>
<p className="text-sm text-gray-600 mb-4"> <p className="text-sm text-gray-600 mb-4">
El CPI se calcula dividiendo el <strong>coste total</strong> entre el <strong>volumen de interacciones</strong>. {t('methodology.cpi.description', { productivity: (effectiveProductivity * 100).toFixed(0) })}
El coste total incluye <em>todas</em> las interacciones (noise, zombie y válidas) porque todas se facturan,
y aplica un factor de productividad del {(effectiveProductivity * 100).toFixed(0)}%.
</p> </p>
{/* Fórmula visual */} {/* Fórmula visual */}
<div className="bg-emerald-50 border border-emerald-200 rounded-lg p-4 mb-4"> <div className="bg-emerald-50 border border-emerald-200 rounded-lg p-4 mb-4">
<div className="text-center mb-3"> <div className="text-center mb-3">
<span className="text-xs text-emerald-700 uppercase tracking-wider font-medium">Fórmula de Cálculo</span> <span className="text-xs text-emerald-700 uppercase tracking-wider font-medium">{t('methodology.kpis.cpiFormulaTitle')}</span>
</div> </div>
<div className="flex items-center justify-center gap-2 text-lg font-mono flex-wrap"> <div className="flex items-center justify-center gap-2 text-lg font-mono flex-wrap">
<span className="px-3 py-1 bg-white rounded border border-emerald-300">CPI</span> <span className="px-3 py-1 bg-white rounded border border-emerald-300">{t('methodology.kpis.cpiLabel')}</span>
<span className="text-emerald-600">=</span> <span className="text-emerald-600">=</span>
<span className="px-2 py-1 bg-blue-100 rounded text-blue-800 text-sm">Coste Total</span> <span className="px-2 py-1 bg-blue-100 rounded text-blue-800 text-sm">{t('methodology.kpis.totalCost')}</span>
<span className="text-emerald-600">÷</span> <span className="text-emerald-600">{t('methodology.kpis.divide')}</span>
<span className="px-2 py-1 bg-amber-100 rounded text-amber-800 text-sm">Volumen Total</span> <span className="px-2 py-1 bg-amber-100 rounded text-amber-800 text-sm">{t('methodology.kpis.totalVolume')}</span>
</div> </div>
<p className="text-[10px] text-center text-emerald-600 mt-2"> <p className="text-[10px] text-center text-emerald-600 mt-2">
El coste total usa (AHT segundos ÷ 3600) × coste/hora × volumen ÷ productividad {t('methodology.kpis.cpiNote')}
</p> </p>
</div> </div>
{/* Cómo se calcula el coste total */} {/* Cómo se calcula el coste total */}
<div className="bg-slate-50 border border-slate-200 rounded-lg p-4 mb-4"> <div className="bg-slate-50 border border-slate-200 rounded-lg p-4 mb-4">
<div className="text-sm font-semibold text-slate-700 mb-2">¿Cómo se calcula el Coste Total?</div> <div className="text-sm font-semibold text-slate-700 mb-2">{t('methodology.kpis.howCalculate')}</div>
<div className="bg-white rounded p-3 mb-3"> <div className="bg-white rounded p-3 mb-3">
<div className="flex items-center justify-center gap-2 text-sm font-mono flex-wrap"> <div className="flex items-center justify-center gap-2 text-sm font-mono flex-wrap">
<span className="text-slate-600">Coste =</span> <span className="text-slate-600">{t('methodology.kpis.costEquals')}</span>
<span className="px-2 py-1 bg-blue-100 rounded text-blue-800 text-xs">(AHT seg ÷ 3600)</span> <span className="px-2 py-1 bg-blue-100 rounded text-blue-800 text-xs">(AHT seg ÷ 3600)</span>
<span className="text-slate-400">×</span> <span className="text-slate-400">×</span>
<span className="px-2 py-1 bg-amber-100 rounded text-amber-800 text-xs">€{costPerHour}/h</span> <span className="px-2 py-1 bg-amber-100 rounded text-amber-800 text-xs">€{costPerHour}/h</span>
<span className="text-slate-400">×</span> <span className="text-slate-400">×</span>
<span className="px-2 py-1 bg-gray-100 rounded text-gray-800 text-xs">Volumen</span> <span className="px-2 py-1 bg-gray-100 rounded text-gray-800 text-xs">{t('methodology.cpi.volume')}</span>
<span className="text-slate-400">÷</span> <span className="text-slate-400">÷</span>
<span className="px-2 py-1 bg-purple-100 rounded text-purple-800 text-xs">{(effectiveProductivity * 100).toFixed(0)}%</span> <span className="px-2 py-1 bg-purple-100 rounded text-purple-800 text-xs">{(effectiveProductivity * 100).toFixed(0)}%</span>
</div> </div>
</div> </div>
<p className="text-xs text-slate-600"> <p className="text-xs text-slate-600">
El <strong>AHT</strong> está en segundos, se convierte a horas dividiendo por 3600. {t('methodology.cpi.ahtExplanation')}
Incluye todas las interacciones que generan coste (noise + zombie + válidas).
Solo se excluyen los abandonos porque no consumen tiempo de agente.
</p> </p>
</div> </div>
{/* Componentes del coste horario */} {/* Componentes del coste horario */}
<div className="bg-amber-50 border border-amber-200 rounded-lg p-4"> <div className="bg-amber-50 border border-amber-200 rounded-lg p-4">
<div className="flex items-center justify-between mb-2"> <div className="flex items-center justify-between mb-2">
<div className="text-sm font-semibold text-amber-800">Coste por Hora del Agente (Fully Loaded)</div> <div className="text-sm font-semibold text-amber-800">{t('methodology.cpi.hourlyRate')}</div>
<span className="text-xs bg-amber-200 text-amber-800 px-2 py-0.5 rounded-full font-medium"> <span className="text-xs bg-amber-200 text-amber-800 px-2 py-0.5 rounded-full font-medium">
Valor introducido: €{costPerHour.toFixed(2)}/h {t('methodology.cpi.configuredValue', { value: costPerHour.toFixed(2) })}
</span> </span>
</div> </div>
<p className="text-xs text-amber-700 mb-3"> <p className="text-xs text-amber-700 mb-3">
Este valor fue configurado en la pantalla de entrada de datos y debe incluir todos los costes asociados al agente: {t('methodology.cpi.includesAllCosts')}
</p> </p>
<div className="grid grid-cols-2 gap-2 text-xs"> <div className="grid grid-cols-2 gap-2 text-xs">
<div className="flex items-center gap-2"> <div className="flex items-center gap-2">
<span className="text-amber-500">•</span> <span className="text-amber-500">•</span>
<span className="text-amber-700">Salario bruto del agente</span> <span className="text-amber-700">{t('methodology.cpi.cost1')}</span>
</div> </div>
<div className="flex items-center gap-2"> <div className="flex items-center gap-2">
<span className="text-amber-500">•</span> <span className="text-amber-500">•</span>
<span className="text-amber-700">Costes de seguridad social</span> <span className="text-amber-700">{t('methodology.cpi.cost2')}</span>
</div> </div>
<div className="flex items-center gap-2"> <div className="flex items-center gap-2">
<span className="text-amber-500">•</span> <span className="text-amber-500">•</span>
<span className="text-amber-700">Licencias de software</span> <span className="text-amber-700">{t('methodology.cpi.cost3')}</span>
</div> </div>
<div className="flex items-center gap-2"> <div className="flex items-center gap-2">
<span className="text-amber-500">•</span> <span className="text-amber-500">•</span>
<span className="text-amber-700">Infraestructura y puesto</span> <span className="text-amber-700">{t('methodology.cpi.cost4')}</span>
</div> </div>
<div className="flex items-center gap-2"> <div className="flex items-center gap-2">
<span className="text-amber-500">•</span> <span className="text-amber-500">•</span>
<span className="text-amber-700">Supervisión y QA</span> <span className="text-amber-700">{t('methodology.cpi.cost5')}</span>
</div> </div>
<div className="flex items-center gap-2"> <div className="flex items-center gap-2">
<span className="text-amber-500">•</span> <span className="text-amber-500">•</span>
<span className="text-amber-700">Formación y overhead</span> <span className="text-amber-700">{t('methodology.cpi.cost6')}</span>
</div> </div>
</div> </div>
<p className="text-[10px] text-amber-600 mt-3 italic"> <p className="text-[10px] text-amber-600 mt-3 italic">
💡 Si necesita ajustar este valor, puede volver a la pantalla de entrada de datos y modificarlo. 💡 {t('methodology.cpi.adjustNote')}
</p> </p>
</div> </div>
</div> </div>
); );
} }
function BeforeAfterSection({ kpis }: { kpis: DataSummary['kpis'] }) { function BeforeAfterSection({ kpis, t }: { kpis: DataSummary['kpis']; t: any }) {
const rows = [ const rows = [
{ {
metric: 'FCR', metric: t('methodology.impact.fcr'),
tradicional: `${kpis.fcrTecnico}%`, tradicional: `${kpis.fcrTecnico}%`,
beyond: `${kpis.fcrReal}%`, beyond: `${kpis.fcrReal}%`,
beyondClass: 'text-red-600', beyondClass: 'text-red-600',
impacto: 'Revela demanda fallida oculta' impacto: t('methodology.impact.revealsDemand')
}, },
{ {
metric: 'Abandono', metric: t('methodology.impact.abandon'),
tradicional: `~${kpis.abandonoTradicional}%`, tradicional: `~${kpis.abandonoTradicional}%`,
beyond: `${kpis.abandonoReal.toFixed(1)}%`, beyond: `${kpis.abandonoReal.toFixed(1)}%`,
beyondClass: 'text-yellow-600', beyondClass: 'text-yellow-600',
impacto: 'Detecta frustración cliente real' impacto: t('methodology.impact.detectsFrustration')
}, },
{ {
metric: 'Skills', metric: t('methodology.impact.skills'),
tradicional: `${kpis.skillsTecnicos} técnicos`, tradicional: t('methodology.impact.technicalSkills', { count: kpis.skillsTecnicos }),
beyond: `${kpis.skillsNegocio} líneas negocio`, beyond: t('methodology.impact.businessLines', { count: kpis.skillsNegocio }),
beyondClass: 'text-blue-600', beyondClass: 'text-blue-600',
impacto: 'Visión ejecutiva accionable' impacto: t('methodology.impact.executiveVision')
}, },
{ {
metric: 'AHT', metric: t('methodology.impact.aht'),
tradicional: 'Distorsionado', tradicional: t('methodology.impact.distorted'),
beyond: 'Limpio', beyond: t('methodology.impact.clean'),
beyondClass: 'text-green-600', beyondClass: 'text-green-600',
impacto: 'KPIs reflejan desempeño real' impacto: t('methodology.impact.reflectsPerformance')
} }
]; ];
@@ -445,17 +441,17 @@ function BeforeAfterSection({ kpis }: { kpis: DataSummary['kpis'] }) {
<div> <div>
<h3 className="text-lg font-semibold mb-4 flex items-center gap-2"> <h3 className="text-lg font-semibold mb-4 flex items-center gap-2">
<ArrowLeftRight className="w-5 h-5 text-teal-600" /> <ArrowLeftRight className="w-5 h-5 text-teal-600" />
Impacto de la Transformación {t('methodology.impact.title')}
</h3> </h3>
<div className="overflow-hidden rounded-lg border border-slate-200"> <div className="overflow-hidden rounded-lg border border-slate-200">
<table className="w-full text-sm"> <table className="w-full text-sm">
<thead className="bg-gray-50"> <thead className="bg-gray-50">
<tr> <tr>
<th className="px-3 py-2 text-left font-semibold">Métrica</th> <th className="px-3 py-2 text-left font-semibold">{t('methodology.impact.metric')}</th>
<th className="px-3 py-2 text-center font-semibold">Visión Tradicional</th> <th className="px-3 py-2 text-center font-semibold">{t('methodology.impact.traditional')}</th>
<th className="px-3 py-2 text-center font-semibold">Visión Beyond</th> <th className="px-3 py-2 text-center font-semibold">{t('methodology.impact.beyond')}</th>
<th className="px-3 py-2 text-left font-semibold">Impacto</th> <th className="px-3 py-2 text-left font-semibold">{t('methodology.impact.impact')}</th>
</tr> </tr>
</thead> </thead>
<tbody className="divide-y divide-slate-100"> <tbody className="divide-y divide-slate-100">
@@ -473,53 +469,52 @@ function BeforeAfterSection({ kpis }: { kpis: DataSummary['kpis'] }) {
<div className="mt-4 p-3 bg-indigo-50 border border-indigo-200 rounded-lg"> <div className="mt-4 p-3 bg-indigo-50 border border-indigo-200 rounded-lg">
<p className="text-xs text-indigo-800"> <p className="text-xs text-indigo-800">
<strong>💡 Sin esta transformación,</strong> las decisiones de automatización <strong>💡 {t('methodology.impact.withoutTransformation')}</strong> {t('methodology.impact.wrongInvestments')}
se basarían en datos incorrectos, generando inversiones en los procesos equivocados.
</p> </p>
</div> </div>
</div> </div>
); );
} }
function SkillsMappingSection({ numSkillsNegocio }: { numSkillsNegocio: number }) { function SkillsMappingSection({ numSkillsNegocio, t }: { numSkillsNegocio: number; t: any }) {
const mappings = [ const mappings = [
{ {
lineaNegocio: 'Baggage & Handling', lineaNegocio: t('methodology.skillMapping.baggage'),
keywords: 'HANDLING, EQUIPAJE, AHL (Lost & Found), DPR (Daños)', keywords: 'HANDLING, EQUIPAJE, AHL (Lost & Found), DPR (Daños)',
color: 'bg-amber-100 text-amber-800' color: 'bg-amber-100 text-amber-800'
}, },
{ {
lineaNegocio: 'Sales & Booking', lineaNegocio: t('methodology.skillMapping.sales'),
keywords: 'COMPRA, VENTA, RESERVA, PAGO', keywords: 'COMPRA, VENTA, RESERVA, PAGO',
color: 'bg-blue-100 text-blue-800' color: 'bg-blue-100 text-blue-800'
}, },
{ {
lineaNegocio: 'Loyalty (SUMA)', lineaNegocio: t('methodology.skillMapping.loyalty'),
keywords: 'SUMA (Programa de Fidelización)', keywords: 'SUMA (Programa de Fidelización)',
color: 'bg-purple-100 text-purple-800' color: 'bg-purple-100 text-purple-800'
}, },
{ {
lineaNegocio: 'B2B & Agencies', lineaNegocio: t('methodology.skillMapping.b2b'),
keywords: 'AGENCIAS, AAVV, EMPRESAS, AVORIS, TOUROPERACION', keywords: 'AGENCIAS, AAVV, EMPRESAS, AVORIS, TOUROPERACION',
color: 'bg-cyan-100 text-cyan-800' color: 'bg-cyan-100 text-cyan-800'
}, },
{ {
lineaNegocio: 'Changes & Post-Sales', lineaNegocio: t('methodology.skillMapping.changes'),
keywords: 'MODIFICACION, CAMBIO, POSTVENTA, REFUND, REEMBOLSO', keywords: 'MODIFICACION, CAMBIO, POSTVENTA, REFUND, REEMBOLSO',
color: 'bg-orange-100 text-orange-800' color: 'bg-orange-100 text-orange-800'
}, },
{ {
lineaNegocio: 'Digital Support', lineaNegocio: t('methodology.skillMapping.digital'),
keywords: 'WEB (Soporte a navegación)', keywords: 'WEB (Soporte a navegación)',
color: 'bg-indigo-100 text-indigo-800' color: 'bg-indigo-100 text-indigo-800'
}, },
{ {
lineaNegocio: 'Customer Service', lineaNegocio: t('methodology.skillMapping.customer'),
keywords: 'ATENCION, INFO, OTROS, GENERAL, PREMIUM', keywords: 'ATENCION, INFO, OTROS, GENERAL, PREMIUM',
color: 'bg-green-100 text-green-800' color: 'bg-green-100 text-green-800'
}, },
{ {
lineaNegocio: 'Internal / Backoffice', lineaNegocio: t('methodology.skillMapping.internal'),
keywords: 'COORD, BO_, HELPDESK, BACKOFFICE', keywords: 'COORD, BO_, HELPDESK, BACKOFFICE',
color: 'bg-slate-100 text-slate-800' color: 'bg-slate-100 text-slate-800'
} }
@@ -529,13 +524,13 @@ function SkillsMappingSection({ numSkillsNegocio }: { numSkillsNegocio: number }
<div> <div>
<h3 className="text-lg font-semibold mb-4 flex items-center gap-2"> <h3 className="text-lg font-semibold mb-4 flex items-center gap-2">
<Layers className="w-5 h-5 text-violet-600" /> <Layers className="w-5 h-5 text-violet-600" />
Mapeo de Skills a Líneas de Negocio {t('methodology.skillMapping.title')}
</h3> </h3>
{/* Resumen del mapeo */} {/* Resumen del mapeo */}
<div className="bg-violet-50 border border-violet-200 rounded-lg p-4 mb-4"> <div className="bg-violet-50 border border-violet-200 rounded-lg p-4 mb-4">
<div className="flex items-center justify-between mb-2"> <div className="flex items-center justify-between mb-2">
<span className="text-sm font-medium text-violet-800">Simplificación aplicada</span> <span className="text-sm font-medium text-violet-800">{t('methodology.skillMapping.simplificationApplied')}</span>
<div className="flex items-center gap-2"> <div className="flex items-center gap-2">
<span className="text-2xl font-bold text-violet-600">980</span> <span className="text-2xl font-bold text-violet-600">980</span>
<ArrowRight className="w-4 h-4 text-violet-400" /> <ArrowRight className="w-4 h-4 text-violet-400" />
@@ -543,8 +538,7 @@ function SkillsMappingSection({ numSkillsNegocio }: { numSkillsNegocio: number }
</div> </div>
</div> </div>
<p className="text-xs text-violet-700"> <p className="text-xs text-violet-700">
Se redujo la complejidad de <strong>980 skills técnicos</strong> a <strong>{numSkillsNegocio} Líneas de Negocio</strong>. {t('methodology.skillMapping.reductionDesc', { count: numSkillsNegocio })}
Esta simplificación es vital para la visualización ejecutiva y la toma de decisiones estratégicas.
</p> </p>
</div> </div>
@@ -553,8 +547,8 @@ function SkillsMappingSection({ numSkillsNegocio }: { numSkillsNegocio: number }
<table className="w-full text-sm"> <table className="w-full text-sm">
<thead className="bg-gray-50"> <thead className="bg-gray-50">
<tr> <tr>
<th className="px-3 py-2 text-left font-semibold">Línea de Negocio</th> <th className="px-3 py-2 text-left font-semibold">{t('methodology.skillMapping.businessLine')}</th>
<th className="px-3 py-2 text-left font-semibold">Keywords Detectadas (Lógica Fuzzy)</th> <th className="px-3 py-2 text-left font-semibold">{t('methodology.skillMapping.keywords')}</th>
</tr> </tr>
</thead> </thead>
<tbody className="divide-y divide-slate-100"> <tbody className="divide-y divide-slate-100">
@@ -575,34 +569,33 @@ function SkillsMappingSection({ numSkillsNegocio }: { numSkillsNegocio: number }
</div> </div>
<p className="text-xs text-gray-500 mt-3 italic"> <p className="text-xs text-gray-500 mt-3 italic">
💡 El mapeo utiliza lógica fuzzy para clasificar automáticamente cada skill técnico 💡 {t('methodology.skillMapping.fuzzyLogicNote')}
según las keywords detectadas en su nombre. Los skills no clasificados se asignan a "Customer Service".
</p> </p>
</div> </div>
); );
} }
function GuaranteesSection() { function GuaranteesSection({ t }: { t: any }) {
const guarantees = [ const guarantees = [
{ {
icon: '✓', icon: '✓',
title: '100% Trazabilidad', title: t('methodology.quality.traceability'),
desc: 'Todos los registros conservados (soft delete)' desc: t('methodology.quality.traceabilityDesc')
}, },
{ {
icon: '✓', icon: '✓',
title: 'Fórmulas Documentadas', title: t('methodology.quality.formulas'),
desc: 'Cada KPI tiene metodología auditable' desc: t('methodology.quality.formulasDesc')
}, },
{ {
icon: '✓', icon: '✓',
title: 'Reconciliación Financiera', title: t('methodology.quality.reconciliation'),
desc: 'Dataset original disponible para auditoría' desc: t('methodology.quality.reconciliationDesc')
}, },
{ {
icon: '✓', icon: '✓',
title: 'Metodología Replicable', title: t('methodology.quality.replicable'),
desc: 'Proceso reproducible para actualizaciones' desc: t('methodology.quality.replicableDesc')
} }
]; ];
@@ -610,7 +603,7 @@ function GuaranteesSection() {
<div> <div>
<h3 className="text-lg font-semibold mb-4 flex items-center gap-2"> <h3 className="text-lg font-semibold mb-4 flex items-center gap-2">
<BadgeCheck className="w-5 h-5 text-green-600" /> <BadgeCheck className="w-5 h-5 text-green-600" />
Garantías de Calidad {t('methodology.quality.title')}
</h3> </h3>
<div className="grid grid-cols-2 gap-3"> <div className="grid grid-cols-2 gap-3">
@@ -631,6 +624,8 @@ function GuaranteesSection() {
// ========== COMPONENTE PRINCIPAL ========== // ========== COMPONENTE PRINCIPAL ==========
export function MetodologiaDrawer({ isOpen, onClose, data }: MetodologiaDrawerProps) { export function MetodologiaDrawer({ isOpen, onClose, data }: MetodologiaDrawerProps) {
const { t } = useTranslation();
// Calcular datos del resumen desde AnalysisData // Calcular datos del resumen desde AnalysisData
const totalRegistros = data.heatmapData?.reduce((sum, h) => sum + h.volume, 0) || 0; const totalRegistros = data.heatmapData?.reduce((sum, h) => sum + h.volume, 0) || 0;
const totalCost = data.heatmapData?.reduce((sum, h) => sum + (h.annual_cost || 0), 0) || 0; const totalCost = data.heatmapData?.reduce((sum, h) => sum + (h.annual_cost || 0), 0) || 0;
@@ -665,8 +660,8 @@ export function MetodologiaDrawer({ isOpen, onClose, data }: MetodologiaDrawerPr
mesesHistorico, mesesHistorico,
periodo: data.dateRange periodo: data.dateRange
? `${data.dateRange.min} - ${data.dateRange.max}` ? `${data.dateRange.min} - ${data.dateRange.max}`
: 'Enero - Diciembre 2025', : t('methodology.defaultPeriod'),
fuente: data.source === 'backend' ? 'Genesys Cloud CX' : 'Dataset cargado', fuente: data.source === 'backend' ? t('methodology.sourceGenesys') : t('methodology.sourceDataset'),
taxonomia: { taxonomia: {
valid: 94.2, valid: 94.2,
noise: 3.1, noise: 3.1,
@@ -686,17 +681,14 @@ export function MetodologiaDrawer({ isOpen, onClose, data }: MetodologiaDrawerPr
const handleDownloadPDF = () => { const handleDownloadPDF = () => {
// Por ahora, abrir una URL placeholder o mostrar alert // Por ahora, abrir una URL placeholder o mostrar alert
alert('Funcionalidad de descarga PDF en desarrollo. El documento estará disponible próximamente.'); alert(t('methodology.pdfDevelopment'));
// En producción: window.open('/documents/Beyond_Diagnostic_Protocolo_Datos.pdf', '_blank'); // En producción: window.open('/documents/Beyond_Diagnostic_Protocolo_Datos.pdf', '_blank');
}; };
const formatDate = (): string => { const formatDate = (): string => {
const now = new Date(); const now = new Date();
const months = [ const monthKey = `methodology.months.${['january', 'february', 'march', 'april', 'may', 'june', 'july', 'august', 'september', 'october', 'november', 'december'][now.getMonth()]}`;
'Enero', 'Febrero', 'Marzo', 'Abril', 'Mayo', 'Junio', return `${t(monthKey)} ${now.getFullYear()}`;
'Julio', 'Agosto', 'Septiembre', 'Octubre', 'Noviembre', 'Diciembre'
];
return `${months[now.getMonth()]} ${now.getFullYear()}`;
}; };
return ( return (
@@ -724,7 +716,7 @@ export function MetodologiaDrawer({ isOpen, onClose, data }: MetodologiaDrawerPr
<div className="sticky top-0 bg-white border-b border-slate-200 px-6 py-4 flex justify-between items-center flex-shrink-0"> <div className="sticky top-0 bg-white border-b border-slate-200 px-6 py-4 flex justify-between items-center flex-shrink-0">
<div className="flex items-center gap-2"> <div className="flex items-center gap-2">
<ShieldCheck className="text-green-600 w-6 h-6" /> <ShieldCheck className="text-green-600 w-6 h-6" />
<h2 className="text-lg font-bold text-slate-800">Metodología de Transformación de Datos</h2> <h2 className="text-lg font-bold text-slate-800">{t('methodology.fullTitle')}</h2>
</div> </div>
<button <button
onClick={onClose} onClick={onClose}
@@ -736,18 +728,19 @@ export function MetodologiaDrawer({ isOpen, onClose, data }: MetodologiaDrawerPr
{/* Body - Scrollable */} {/* Body - Scrollable */}
<div className="flex-1 overflow-y-auto p-6 space-y-6"> <div className="flex-1 overflow-y-auto p-6 space-y-6">
<DataSummarySection data={dataSummary} /> <DataSummarySection data={dataSummary} t={t} />
<PipelineSection /> <PipelineSection t={t} />
<SkillsMappingSection numSkillsNegocio={dataSummary.kpis.skillsNegocio} /> <SkillsMappingSection numSkillsNegocio={dataSummary.kpis.skillsNegocio} t={t} />
<TaxonomySection data={dataSummary.taxonomia} /> <TaxonomySection data={dataSummary.taxonomia} t={t} />
<KPIRedefinitionSection kpis={dataSummary.kpis} /> <KPIRedefinitionSection kpis={dataSummary.kpis} t={t} />
<CPICalculationSection <CPICalculationSection
totalCost={totalCost} totalCost={totalCost}
totalVolume={totalCostVolume} totalVolume={totalCostVolume}
costPerHour={data.staticConfig?.cost_per_hour || 20} costPerHour={data.staticConfig?.cost_per_hour || 20}
t={t}
/> />
<BeforeAfterSection kpis={dataSummary.kpis} /> <BeforeAfterSection kpis={dataSummary.kpis} t={t} />
<GuaranteesSection /> <GuaranteesSection t={t} />
</div> </div>
{/* Footer */} {/* Footer */}
@@ -758,10 +751,10 @@ export function MetodologiaDrawer({ isOpen, onClose, data }: MetodologiaDrawerPr
className="flex items-center gap-2 px-4 py-2 bg-[#6D84E3] text-white rounded-lg hover:bg-[#5A70C7] transition-colors text-sm font-medium" className="flex items-center gap-2 px-4 py-2 bg-[#6D84E3] text-white rounded-lg hover:bg-[#5A70C7] transition-colors text-sm font-medium"
> >
<Download className="w-4 h-4" /> <Download className="w-4 h-4" />
Descargar Protocolo Completo (PDF) {t('methodology.downloadProtocol')}
</button> </button>
<span className="text-xs text-gray-500"> <span className="text-xs text-gray-500">
Beyond Diagnosis - Data Strategy Unit │ Certificado: {formatDate()} {t('methodology.certificate', { date: formatDate() })}
</span> </span>
</div> </div>
</div> </div>

32
frontend/locales/en.json
View File

@@ -713,6 +713,10 @@
"monthsHistory": "Months of history", "monthsHistory": "Months of history",
"sourceSystem": "Source system", "sourceSystem": "Source system",
"periodRange": "Period: {{period}}", "periodRange": "Period: {{period}}",
"defaultPeriod": "January - December 2025",
"sourceGenesys": "Genesys Cloud CX",
"sourceDataset": "Loaded dataset",
"pdfDevelopment": "PDF download functionality under development. The document will be available soon.",
"pipeline": { "pipeline": {
"title": "Transformation Pipeline", "title": "Transformation Pipeline",
"description": "Modular 3-layer architecture to ensure traceability and scalability.", "description": "Modular 3-layer architecture to ensure traceability and scalability.",
@@ -771,6 +775,21 @@
"howCalculate": "How is Total Cost calculated?", "howCalculate": "How is Total Cost calculated?",
"costEquals": "Cost =" "costEquals": "Cost ="
}, },
"cpi": {
"description": "CPI is calculated by dividing <strong>total cost</strong> by <strong>interaction volume</strong>. Total cost includes <em>all</em> interactions (noise, zombie, and valid) because all are billed, and applies a productivity factor of {{productivity}}%.",
"volume": "Volume",
"ahtExplanation": "The <strong>AHT</strong> is in seconds, converted to hours by dividing by 3600. Includes all interactions that generate cost (noise + zombie + valid). Only abandons are excluded because they don't consume agent time.",
"hourlyRate": "Agent Hourly Rate (Fully Loaded)",
"configuredValue": "Configured value: €{{value}}/h",
"includesAllCosts": "This value was configured in the data input screen and should include all costs associated with the agent:",
"cost1": "Agent gross salary",
"cost2": "Social security costs",
"cost3": "Software licenses",
"cost4": "Infrastructure and workstation",
"cost5": "Supervision and QA",
"cost6": "Training and overhead",
"adjustNote": "If you need to adjust this value, you can return to the data input screen and modify it."
},
"impact": { "impact": {
"title": "Transformation Impact", "title": "Transformation Impact",
"metric": "Metric", "metric": "Metric",
@@ -784,12 +803,18 @@
"revealsDemand": "Reveals hidden failed demand", "revealsDemand": "Reveals hidden failed demand",
"detectsFrustration": "Detects real customer frustration", "detectsFrustration": "Detects real customer frustration",
"executiveVision": "Actionable executive vision", "executiveVision": "Actionable executive vision",
"reflectsPerformance": "KPIs reflect real performance" "reflectsPerformance": "KPIs reflect real performance",
"technicalSkills": "{{count}} technical",
"businessLines": "{{count}} business lines",
"distorted": "Distorted",
"clean": "Clean",
"withoutTransformation": "Without this transformation,",
"wrongInvestments": "automation decisions would be based on incorrect data, generating investments in the wrong processes."
}, },
"skillMapping": { "skillMapping": {
"title": "Skills to Business Lines Mapping", "title": "Skills to Business Lines Mapping",
"simplificationApplied": "Simplification applied", "simplificationApplied": "Simplification applied",
"reductionDesc": "Reduced complexity from 980 technical skills to {{count}} actionable Business Lines using fuzzy keyword logic.", "reductionDesc": "Reduced complexity from 980 technical skills to {{count}} Business Lines. This simplification is vital for executive visualization and strategic decision making.",
"businessLine": "Business Line", "businessLine": "Business Line",
"keywords": "Detected Keywords (Fuzzy Logic)", "keywords": "Detected Keywords (Fuzzy Logic)",
"baggage": "Baggage & Handling", "baggage": "Baggage & Handling",
@@ -799,7 +824,8 @@
"changes": "Changes & Post-Sales", "changes": "Changes & Post-Sales",
"digital": "Digital Support", "digital": "Digital Support",
"customer": "Customer Service", "customer": "Customer Service",
"internal": "Internal / Backoffice" "internal": "Internal / Backoffice",
"fuzzyLogicNote": "The mapping uses fuzzy logic to automatically classify each technical skill based on keywords detected in its name. Unclassified skills are assigned to \"Customer Service\"."
}, },
"quality": { "quality": {
"title": "Quality Guarantees", "title": "Quality Guarantees",

32
frontend/locales/es.json
View File

@@ -713,6 +713,10 @@
"monthsHistory": "Meses de histórico", "monthsHistory": "Meses de histórico",
"sourceSystem": "Sistema origen", "sourceSystem": "Sistema origen",
"periodRange": "Periodo: {{period}}", "periodRange": "Periodo: {{period}}",
"defaultPeriod": "Enero - Diciembre 2025",
"sourceGenesys": "Genesys Cloud CX",
"sourceDataset": "Dataset cargado",
"pdfDevelopment": "Funcionalidad de descarga PDF en desarrollo. El documento estará disponible próximamente.",
"pipeline": { "pipeline": {
"title": "Pipeline de Transformación", "title": "Pipeline de Transformación",
"description": "Arquitectura modular de 3 capas para garantizar trazabilidad y escalabilidad.", "description": "Arquitectura modular de 3 capas para garantizar trazabilidad y escalabilidad.",
@@ -771,6 +775,21 @@
"howCalculate": "¿Cómo se calcula el Coste Total?", "howCalculate": "¿Cómo se calcula el Coste Total?",
"costEquals": "Coste =" "costEquals": "Coste ="
}, },
"cpi": {
"description": "El CPI se calcula dividiendo el <strong>coste total</strong> entre el <strong>volumen de interacciones</strong>. El coste total incluye <em>todas</em> las interacciones (noise, zombie y válidas) porque todas se facturan, y aplica un factor de productividad del {{productivity}}%.",
"volume": "Volumen",
"ahtExplanation": "El <strong>AHT</strong> está en segundos, se convierte a horas dividiendo por 3600. Incluye todas las interacciones que generan coste (noise + zombie + válidas). Solo se excluyen los abandonos porque no consumen tiempo de agente.",
"hourlyRate": "Coste por Hora del Agente (Fully Loaded)",
"configuredValue": "Valor introducido: €{{value}}/h",
"includesAllCosts": "Este valor fue configurado en la pantalla de entrada de datos y debe incluir todos los costes asociados al agente:",
"cost1": "Salario bruto del agente",
"cost2": "Costes de seguridad social",
"cost3": "Licencias de software",
"cost4": "Infraestructura y puesto",
"cost5": "Supervisión y QA",
"cost6": "Formación y overhead",
"adjustNote": "Si necesita ajustar este valor, puede volver a la pantalla de entrada de datos y modificarlo."
},
"impact": { "impact": {
"title": "Impacto de la Transformación", "title": "Impacto de la Transformación",
"metric": "Métrica", "metric": "Métrica",
@@ -784,12 +803,18 @@
"revealsDemand": "Revela demanda fallida oculta", "revealsDemand": "Revela demanda fallida oculta",
"detectsFrustration": "Detecta frustración cliente real", "detectsFrustration": "Detecta frustración cliente real",
"executiveVision": "Visión ejecutiva accionable", "executiveVision": "Visión ejecutiva accionable",
"reflectsPerformance": "KPIs reflejan desempeño real" "reflectsPerformance": "KPIs reflejan desempeño real",
"technicalSkills": "{{count}} técnicos",
"businessLines": "{{count}} líneas negocio",
"distorted": "Distorsionado",
"clean": "Limpio",
"withoutTransformation": "Sin esta transformación,",
"wrongInvestments": "las decisiones de automatización se basarían en datos incorrectos, generando inversiones en los procesos equivocados."
}, },
"skillMapping": { "skillMapping": {
"title": "Mapeo de Skills a Líneas de Negocio", "title": "Mapeo de Skills a Líneas de Negocio",
"simplificationApplied": "Simplificación aplicada", "simplificationApplied": "Simplificación aplicada",
"reductionDesc": "Se redujo la complejidad de 980 skills técnicos a {{count}} Líneas de Negocio accionables mediante lógica fuzzy de palabras clave.", "reductionDesc": "Se redujo la complejidad de 980 skills técnicos a {{count}} Líneas de Negocio. Esta simplificación es vital para la visualización ejecutiva y la toma de decisiones estratégicas.",
"businessLine": "Línea de Negocio", "businessLine": "Línea de Negocio",
"keywords": "Keywords Detectadas (Lógica Fuzzy)", "keywords": "Keywords Detectadas (Lógica Fuzzy)",
"baggage": "Baggage & Handling", "baggage": "Baggage & Handling",
@@ -799,7 +824,8 @@
"changes": "Changes & Post-Sales", "changes": "Changes & Post-Sales",
"digital": "Digital Support", "digital": "Digital Support",
"customer": "Customer Service", "customer": "Customer Service",
"internal": "Internal / Backoffice" "internal": "Internal / Backoffice",
"fuzzyLogicNote": "El mapeo utiliza lógica fuzzy para clasificar automáticamente cada skill técnico según las keywords detectadas en su nombre. Los skills no clasificados se asignan a \"Customer Service\"."
}, },
"quality": { "quality": {
"title": "Garantías de Calidad", "title": "Garantías de Calidad",