@@ -2864,10 +2866,10 @@ function PriorityCandidatesSection({ drilldownData, redFlagConfigs, t }: { drill
- CLASIFICACIÓN POR TIER DE AUTOMATIZACIÓN
+ {t('agenticReadiness.sections.classificationByTier')}
- Skills con colas clasificadas como AUTOMATE (score ≥ 7.5, CV ≤ 75%, transfer ≤ 20%)
+ {t('agenticReadiness.classification.subtitle')}
@@ -3729,16 +3731,16 @@ export function AgenticReadinessTab({ data, onTabChange }: AgenticReadinessTabPr
{data.drilldownData && data.drilldownData.length > 0 ? (
<>
{/* TABLA 1: Colas AUTOMATE - Listas para automatización */}
-
+
{/* TABLA 2: Colas ASSIST - Candidatas a Copilot */}
-
+
{/* TABLA 3: Colas AUGMENT - Requieren optimización */}
-
+
{/* TABLA 4: Colas HUMAN-ONLY - Agrupadas por razón/red flag */}
-
+
) : (
/* Fallback a tabla por Línea de Negocio si no hay drilldown data */
diff --git a/frontend/locales/en.json b/frontend/locales/en.json
index c007f4b..7d6d5d3 100644
--- a/frontend/locales/en.json
+++ b/frontend/locales/en.json
@@ -1186,6 +1186,53 @@
"notRecommended": "Not recommended for automation at this time",
"bronzeAnalysis": "Bronze analysis does not include Agentic Readiness Score"
}
+ },
+ "table": {
+ "queueId": "Queue (original_queue_id)",
+ "volume": "Volume",
+ "aht": "AHT",
+ "cv": "CV",
+ "transfer": "Transfer",
+ "fcr": "FCR",
+ "score": "Score",
+ "tier": "Tier",
+ "redFlags": "Red Flags",
+ "savingsPerMonth": "Savings/mo",
+ "total": "TOTAL",
+ "skill": "Skill",
+ "queues": "Queues",
+ "avgAht": "Avg AHT",
+ "avgCv": "Avg CV",
+ "potentialSavings": "Potential Savings",
+ "dominantTier": "Dominant Tier",
+ "perYear": "/year"
+ },
+ "summary": {
+ "queuesAnalyzed": "queues analyzed",
+ "volumeInIndividualQueues": "of volume is in individual queues",
+ "balancedDistribution": "Balanced distribution across tiers. Review individual queues for prioritization.",
+ "clickToExpand": "Click on a skill to see individual queue details"
+ },
+ "emptyStates": {
+ "noQueuesClassifiedAs": "No queues classified as {{tier}}",
+ "noQueuesMatchFilters": "No queues match the selected filters"
+ },
+ "sections": {
+ "classificationBySkill": "CLASSIFICATION BY SKILL",
+ "classificationByTier": "CLASSIFICATION BY AUTOMATION TIER",
+ "queuesAutomate": "Queues AUTOMATE",
+ "readyForFullAutomation": "Ready for full automation with virtual agent (Score ≥7.5)",
+ "queuesAssist": "Queues ASSIST",
+ "candidatesForCopilot": "Candidates for Copilot - AI assists human agent (Score 5.5-7.5)",
+ "queuesAugment": "Queues AUGMENT",
+ "requireOptimization": "Require prior optimization: standardize processes, reduce variability (Score 3.5-5.5)",
+ "queuesHumanOnly": "Queues HUMAN-ONLY",
+ "notSuitableForAutomation": "Not suitable for automation: insufficient volume, low data quality, or extreme complexity",
+ "queuesIn": "queues in {{count}} skills",
+ "costPerYear": "/year",
+ "volumeColon": "Volume:",
+ "costColon": "Cost:",
+ "potentialSavingsColon": "Potential savings:"
}
},
"economicModel": {
diff --git a/frontend/locales/es.json b/frontend/locales/es.json
index ae4a811..c25908b 100644
--- a/frontend/locales/es.json
+++ b/frontend/locales/es.json
@@ -945,10 +945,17 @@
"strategicSkill": "Queue Skill (Estratégico)",
"volume": "Volumen",
"volumePerMonth": "int/mes",
+ "aht": "AHT",
+ "cv": "CV",
+ "fcr": "FCR",
"ahtAvg": "AHT Prom.",
"cvAvg": "CV Prom.",
+ "avgAht": "AHT Prom.",
+ "avgCv": "CV Prom.",
"savingsPotential": "Ahorro Potencial",
+ "potentialSavings": "Ahorro Potencial",
"dominantTier": "Tier Dom.",
+ "tier": "Tier",
"transfer": "Transfer",
"redFlags": "Red Flags",
"savingsPerMonth": "Ahorro/mes",
@@ -970,6 +977,9 @@
"tierAutoAssist": "(Tier AUTOMATE + ASSIST)",
"interactions": "interacciones",
"queuesAnalyzed": "colas analizadas",
+ "volumeInIndividualQueues": "del volumen está en colas individuales",
+ "balancedDistribution": "Distribución equilibrada entre tiers. Revisar colas individuales para priorización.",
+ "clickToExpand": "Click en un skill para ver el detalle de colas individuales",
"interpretation": "Interpretación:",
"interpretationText": "El {{pct}}% representa el volumen de interacciones automatizables (AUTOMATE + ASSIST). Solo el {{queuePct}}% de las colas ({{count}} de {{total}}) son AUTOMATE, pero concentran {{volumePct}}% del volumen total. Esto indica pocas colas de alto volumen automatizables - oportunidad concentrada en Quick Wins de alto impacto.",
"inSkills": "en {{count}} skills",
@@ -984,6 +994,27 @@
"activeFilters": "Filtros activos:",
"of": "de"
},
+ "emptyStates": {
+ "noQueuesClassifiedAs": "No hay colas clasificadas como {{tier}}",
+ "noQueuesMatchFilters": "No hay colas que cumplan los filtros seleccionados"
+ },
+ "sections": {
+ "classificationBySkill": "CLASIFICACIÓN POR SKILL",
+ "classificationByTier": "CLASIFICACIÓN POR TIER DE AUTOMATIZACIÓN",
+ "queuesAutomate": "Colas AUTOMATE",
+ "readyForFullAutomation": "Listas para automatización completa con agente virtual (Score ≥7.5)",
+ "queuesAssist": "Colas ASSIST",
+ "candidatesForCopilot": "Candidatas a Copilot - IA asiste al agente humano (Score 5.5-7.5)",
+ "queuesAugment": "Colas AUGMENT",
+ "requireOptimization": "Requieren optimización previa: estandarizar procesos, reducir variabilidad (Score 3.5-5.5)",
+ "queuesHumanOnly": "Colas HUMAN-ONLY",
+ "notSuitableForAutomation": "No aptas para automatización: volumen insuficiente, calidad de datos baja o complejidad extrema",
+ "queuesIn": "colas en {{count}} skills",
+ "costPerYear": "/año",
+ "volumeColon": "Volumen:",
+ "costColon": "Coste:",
+ "potentialSavingsColon": "Ahorro potencial:"
+ },
"opportunityMap": {
"title": "Mapa de Oportunidades",
"subtitle": "Tamaño = Volumen · Color = Tier · Posición = Score vs Ahorro TCO",