Merge pull request #13 from sujucu70/claude/check-agent-readiness-status-Exnpc
Claude/check agent readiness status exnpc
This commit is contained in:
@@ -1862,7 +1862,7 @@ function SkillClassificationSection({ drilldownData }: { drilldownData: Drilldow
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{/* Header */}
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<div className="px-5 py-3" style={{ backgroundColor: COLORS.dark }}>
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<h2 className="font-bold text-sm" style={{ color: COLORS.white }}>
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CLASIFICACIÓN POR SKILL
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{t('agenticReadiness.sections.classificationBySkill')}
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</h2>
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</div>
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@@ -1872,18 +1872,18 @@ function SkillClassificationSection({ drilldownData }: { drilldownData: Drilldow
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<table className="w-full text-sm">
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<thead>
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<tr style={{ color: COLORS.medium }}>
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<th className="text-left py-2 font-medium">Skill</th>
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<th className="text-right py-2 font-medium">Volumen</th>
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<th className="text-center py-2 font-medium" colSpan={4}>Distribución Colas por Tier</th>
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<th className="text-left py-2 font-medium pl-4">Acción</th>
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<th className="text-left py-2 font-medium">{t('agenticReadiness.table.skill')}</th>
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<th className="text-right py-2 font-medium">{t('agenticReadiness.table.volume')}</th>
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<th className="text-center py-2 font-medium" colSpan={4}>{t('agenticReadiness.classification.distribution')}</th>
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<th className="text-left py-2 font-medium pl-4">{t('agenticReadiness.classification.action')}</th>
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</tr>
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<tr style={{ color: COLORS.medium }} className="text-xs">
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<th></th>
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<th></th>
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<th className="text-center py-1">AUTO</th>
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<th className="text-center py-1">ASIST</th>
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<th className="text-center py-1">AUGM</th>
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<th className="text-center py-1">HUMAN</th>
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<th className="text-center py-1">{t('agenticReadiness.classification.auto')}</th>
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<th className="text-center py-1">{t('agenticReadiness.classification.assist')}</th>
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<th className="text-center py-1">{t('agenticReadiness.classification.augm')}</th>
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<th className="text-center py-1">{t('agenticReadiness.classification.human')}</th>
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<th></th>
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</tr>
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</thead>
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@@ -2298,7 +2298,7 @@ function ExpandableSkillRow({
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// ============================================
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// Configuración de colores y estilos por tier
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const TIER_SECTION_CONFIG: Record<AgenticTier, {
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const getTierSectionConfig = (t: any): Record<AgenticTier, {
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color: string;
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bgColor: string;
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borderColor: string;
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@@ -2308,7 +2308,7 @@ const TIER_SECTION_CONFIG: Record<AgenticTier, {
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title: string;
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subtitle: string;
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emptyMessage: string;
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}> = {
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}> => ({
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'AUTOMATE': {
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color: '#10b981',
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bgColor: '#d1fae5',
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@@ -2316,9 +2316,9 @@ const TIER_SECTION_CONFIG: Record<AgenticTier, {
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gradientFrom: 'from-emerald-50',
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gradientTo: 'to-emerald-100/50',
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icon: Sparkles,
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title: 'Colas AUTOMATE',
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subtitle: 'Listas para automatización completa con agente virtual (Score ≥7.5)',
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emptyMessage: 'No hay colas clasificadas como AUTOMATE'
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title: t('agenticReadiness.sections.queuesAutomate'),
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subtitle: t('agenticReadiness.sections.readyForFullAutomation'),
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emptyMessage: t('agenticReadiness.emptyStates.noQueuesClassifiedAs', { tier: 'AUTOMATE' })
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},
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'ASSIST': {
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color: '#3b82f6',
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@@ -2327,9 +2327,9 @@ const TIER_SECTION_CONFIG: Record<AgenticTier, {
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gradientFrom: 'from-blue-50',
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gradientTo: 'to-blue-100/50',
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icon: Bot,
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title: 'Colas ASSIST',
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subtitle: 'Candidatas a Copilot - IA asiste al agente humano (Score 5.5-7.5)',
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emptyMessage: 'No hay colas clasificadas como ASSIST'
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title: t('agenticReadiness.sections.queuesAssist'),
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subtitle: t('agenticReadiness.sections.candidatesForCopilot'),
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emptyMessage: t('agenticReadiness.emptyStates.noQueuesClassifiedAs', { tier: 'ASSIST' })
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},
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'AUGMENT': {
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color: '#f59e0b',
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@@ -2338,9 +2338,9 @@ const TIER_SECTION_CONFIG: Record<AgenticTier, {
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gradientFrom: 'from-amber-50',
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gradientTo: 'to-amber-100/50',
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icon: TrendingUp,
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title: 'Colas AUGMENT',
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subtitle: 'Requieren optimización previa: estandarizar procesos, reducir variabilidad (Score 3.5-5.5)',
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emptyMessage: 'No hay colas clasificadas como AUGMENT'
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title: t('agenticReadiness.sections.queuesAugment'),
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subtitle: t('agenticReadiness.sections.requireOptimization'),
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emptyMessage: t('agenticReadiness.emptyStates.noQueuesClassifiedAs', { tier: 'AUGMENT' })
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},
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'HUMAN-ONLY': {
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color: '#6b7280',
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@@ -2349,24 +2349,26 @@ const TIER_SECTION_CONFIG: Record<AgenticTier, {
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gradientFrom: 'from-gray-50',
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gradientTo: 'to-gray-100/50',
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icon: Users,
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title: 'Colas HUMAN-ONLY',
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subtitle: 'No aptas para automatización: volumen insuficiente, datos de baja calidad o complejidad extrema',
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emptyMessage: 'No hay colas clasificadas como HUMAN-ONLY'
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title: t('agenticReadiness.sections.queuesHumanOnly'),
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subtitle: t('agenticReadiness.sections.notSuitableForAutomation'),
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emptyMessage: t('agenticReadiness.emptyStates.noQueuesClassifiedAs', { tier: 'HUMAN-ONLY' })
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}
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};
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});
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// Componente de tabla de colas por Tier (AUTOMATE, ASSIST, AUGMENT)
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function TierQueueSection({
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drilldownData,
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tier,
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redFlagConfigs
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redFlagConfigs,
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t
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}: {
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drilldownData: DrilldownDataPoint[];
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tier: 'AUTOMATE' | 'ASSIST' | 'AUGMENT';
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redFlagConfigs: RedFlagConfig[];
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t: any;
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}) {
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const [expandedSkills, setExpandedSkills] = useState<Set<string>>(new Set());
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const config = TIER_SECTION_CONFIG[tier];
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const config = getTierSectionConfig(t)[tier];
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const IconComponent = config.icon;
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// Extraer todas las colas del tier específico, agrupadas por skill
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@@ -2418,7 +2420,7 @@ function TierQueueSection({
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</div>
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<div className="text-right">
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<span className="text-3xl font-bold" style={{ color: config.color }}>{totalQueues}</span>
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<p className="text-sm" style={{ color: config.color + 'cc' }}>colas en {skillsWithTierQueues.length} skills</p>
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<p className="text-sm" style={{ color: config.color + 'cc' }}>{t('agenticReadiness.sections.queuesIn', { count: skillsWithTierQueues.length })}</p>
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</div>
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</div>
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</div>
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@@ -2427,14 +2429,14 @@ function TierQueueSection({
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<div className="px-5 py-3 border-b flex items-center justify-between text-sm" style={{ backgroundColor: config.bgColor + '40' }}>
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<div className="flex gap-4 flex-wrap">
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<span className="text-gray-600">
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Volumen: <strong className="text-gray-800">{totalVolume.toLocaleString()}</strong> int/mes
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{t('agenticReadiness.sections.volumeColon')} <strong className="text-gray-800">{totalVolume.toLocaleString()}</strong> {t('agenticReadiness.table.int')}/{t('agenticReadiness.table.perMonth').replace('/', '')}
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</span>
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<span className="text-gray-600">
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Coste: <strong className="text-gray-800">{formatCurrency(totalCost)}</strong>/año
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{t('agenticReadiness.sections.costColon')} <strong className="text-gray-800">{formatCurrency(totalCost)}</strong>{t('agenticReadiness.table.perYear')}
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</span>
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</div>
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<span className="font-bold" style={{ color: config.color }}>
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Ahorro potencial: {formatCurrency(potentialSavings)}/año
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{t('agenticReadiness.sections.potentialSavingsColon')} {formatCurrency(potentialSavings)}{t('agenticReadiness.table.perYear')}
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</span>
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</div>
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@@ -2444,13 +2446,13 @@ function TierQueueSection({
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<thead>
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<tr className="text-xs text-gray-500 uppercase tracking-wider bg-gray-50 border-b border-gray-200">
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<th className="px-3 py-2.5 text-left font-medium w-8"></th>
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<th className="px-3 py-2.5 text-left font-medium">Business Unit (Skill)</th>
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<th className="px-3 py-2.5 text-center font-medium">Colas</th>
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<th className="px-3 py-2.5 text-right font-medium">Volumen</th>
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<th className="px-3 py-2.5 text-right font-medium">AHT Prom.</th>
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<th className="px-3 py-2.5 text-right font-medium">CV Prom.</th>
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<th className="px-3 py-2.5 text-right font-medium">FCR</th>
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<th className="px-3 py-2.5 text-right font-medium">Ahorro Potencial</th>
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<th className="px-3 py-2.5 text-left font-medium">{t('agenticReadiness.table.businessUnit')}</th>
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<th className="px-3 py-2.5 text-center font-medium">{t('agenticReadiness.table.queues')}</th>
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<th className="px-3 py-2.5 text-right font-medium">{t('agenticReadiness.table.volume')}</th>
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<th className="px-3 py-2.5 text-right font-medium">{t('agenticReadiness.table.avgAht')}</th>
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<th className="px-3 py-2.5 text-right font-medium">{t('agenticReadiness.table.avgCv')}</th>
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<th className="px-3 py-2.5 text-right font-medium">{t('agenticReadiness.table.fcr')}</th>
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<th className="px-3 py-2.5 text-right font-medium">{t('agenticReadiness.table.potentialSavings')}</th>
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</tr>
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</thead>
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<tbody className="divide-y divide-gray-100">
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@@ -2510,14 +2512,14 @@ function TierQueueSection({
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<table className="w-full text-sm">
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<thead>
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<tr className="text-xs text-gray-500 uppercase tracking-wider" style={{ backgroundColor: config.bgColor + '60' }}>
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<th className="px-4 py-2 text-left font-medium">Cola (ID)</th>
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<th className="px-3 py-2 text-right font-medium">Volumen</th>
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<th className="px-3 py-2 text-right font-medium">AHT</th>
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<th className="px-3 py-2 text-right font-medium">CV</th>
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<th className="px-3 py-2 text-right font-medium">Transfer</th>
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<th className="px-3 py-2 text-right font-medium">FCR</th>
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<th className="px-3 py-2 text-center font-medium">Score</th>
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<th className="px-3 py-2 text-right font-medium">Ahorro</th>
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<th className="px-4 py-2 text-left font-medium">{t('agenticReadiness.table.queueId')}</th>
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<th className="px-3 py-2 text-right font-medium">{t('agenticReadiness.table.volume')}</th>
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<th className="px-3 py-2 text-right font-medium">{t('agenticReadiness.table.aht')}</th>
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<th className="px-3 py-2 text-right font-medium">{t('agenticReadiness.table.cv')}</th>
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<th className="px-3 py-2 text-right font-medium">{t('agenticReadiness.table.transfer')}</th>
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<th className="px-3 py-2 text-right font-medium">{t('agenticReadiness.table.fcr')}</th>
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<th className="px-3 py-2 text-center font-medium">{t('agenticReadiness.table.score')}</th>
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<th className="px-3 py-2 text-right font-medium">{t('agenticReadiness.table.savingsPerMonth')}</th>
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</tr>
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</thead>
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<tbody className="divide-y divide-gray-100">
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@@ -2570,9 +2572,9 @@ function TierQueueSection({
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}
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// Componente para colas HUMAN-ONLY agrupadas por razón/red flag
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function HumanOnlyByReasonSection({ drilldownData, redFlagConfigs }: { drilldownData: DrilldownDataPoint[]; redFlagConfigs: RedFlagConfig[] }) {
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function HumanOnlyByReasonSection({ drilldownData, redFlagConfigs, t }: { drilldownData: DrilldownDataPoint[]; redFlagConfigs: RedFlagConfig[]; t: any }) {
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const [expandedReasons, setExpandedReasons] = useState<Set<string>>(new Set());
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const config = TIER_SECTION_CONFIG['HUMAN-ONLY'];
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const config = getTierSectionConfig(t)['HUMAN-ONLY'];
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// Extraer todas las colas HUMAN-ONLY
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const allHumanOnlyQueues = drilldownData.flatMap(skill =>
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@@ -2665,7 +2667,7 @@ function HumanOnlyByReasonSection({ drilldownData, redFlagConfigs }: { drilldown
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</div>
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<div className="text-right">
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<span className="text-3xl font-bold" style={{ color: config.color }}>{totalQueues}</span>
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<p className="text-sm text-gray-500">colas agrupadas por {reasonGroups.length} razones</p>
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<p className="text-sm text-gray-500">{t('agenticReadiness.summary.groupedBy', { count: reasonGroups.length })}</p>
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</div>
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</div>
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</div>
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@@ -2673,10 +2675,10 @@ function HumanOnlyByReasonSection({ drilldownData, redFlagConfigs }: { drilldown
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{/* Resumen */}
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<div className="px-5 py-3 border-b bg-gray-50 flex items-center justify-between text-sm">
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<span className="text-gray-600">
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Volumen total: <strong className="text-gray-800">{totalVolume.toLocaleString()}</strong> int/mes
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{t('agenticReadiness.humanOnlyReasons.volumeTotal')} <strong className="text-gray-800">{totalVolume.toLocaleString()}</strong> {t('agenticReadiness.table.int')}/{t('agenticReadiness.table.perMonth').replace('/', '')}
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</span>
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<span className="text-gray-500">
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Estas colas requieren intervención antes de considerar automatización
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{t('agenticReadiness.summary.requiresIntervention')}
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</span>
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</div>
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@@ -2686,10 +2688,10 @@ function HumanOnlyByReasonSection({ drilldownData, redFlagConfigs }: { drilldown
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<thead>
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<tr className="text-xs text-gray-500 uppercase tracking-wider bg-gray-50 border-b border-gray-200">
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<th className="px-3 py-2.5 text-left font-medium w-8"></th>
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<th className="px-3 py-2.5 text-left font-medium">Razón / Red Flag</th>
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<th className="px-3 py-2.5 text-center font-medium">Colas</th>
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<th className="px-3 py-2.5 text-right font-medium">Volumen</th>
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<th className="px-3 py-2.5 text-left font-medium">Acción Recomendada</th>
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<th className="px-3 py-2.5 text-left font-medium">{t('agenticReadiness.table.reason')}</th>
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<th className="px-3 py-2.5 text-center font-medium">{t('agenticReadiness.table.queues')}</th>
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<th className="px-3 py-2.5 text-right font-medium">{t('agenticReadiness.table.volume')}</th>
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<th className="px-3 py-2.5 text-left font-medium">{t('agenticReadiness.table.recommendedAction')}</th>
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</tr>
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</thead>
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<tbody className="divide-y divide-gray-100">
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@@ -2742,13 +2744,13 @@ function HumanOnlyByReasonSection({ drilldownData, redFlagConfigs }: { drilldown
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<table className="w-full text-sm">
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<thead>
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<tr className="text-xs text-gray-500 uppercase tracking-wider bg-gray-100">
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<th className="px-4 py-2 text-left font-medium">Cola (ID)</th>
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<th className="px-3 py-2 text-left font-medium">Skill</th>
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<th className="px-3 py-2 text-right font-medium">Volumen</th>
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<th className="px-3 py-2 text-right font-medium">CV AHT</th>
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<th className="px-3 py-2 text-right font-medium">Transfer</th>
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<th className="px-3 py-2 text-center font-medium">Score</th>
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<th className="px-3 py-2 text-left font-medium">Red Flags</th>
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<th className="px-4 py-2 text-left font-medium">{t('agenticReadiness.table.queueId')}</th>
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<th className="px-3 py-2 text-left font-medium">{t('agenticReadiness.table.skill')}</th>
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<th className="px-3 py-2 text-right font-medium">{t('agenticReadiness.table.volume')}</th>
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<th className="px-3 py-2 text-right font-medium">{t('agenticReadiness.table.cv')}</th>
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<th className="px-3 py-2 text-right font-medium">{t('agenticReadiness.table.transfer')}</th>
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<th className="px-3 py-2 text-center font-medium">{t('agenticReadiness.table.score')}</th>
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<th className="px-3 py-2 text-left font-medium">{t('agenticReadiness.table.redFlags')}</th>
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</tr>
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</thead>
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<tbody className="divide-y divide-gray-100 bg-white">
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@@ -2864,10 +2866,10 @@ function PriorityCandidatesSection({ drilldownData, redFlagConfigs, t }: { drill
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<div>
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<h3 className="text-lg font-bold text-emerald-800 flex items-center gap-2">
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<Sparkles className="w-5 h-5" />
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CLASIFICACIÓN POR TIER DE AUTOMATIZACIÓN
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{t('agenticReadiness.sections.classificationByTier')}
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</h3>
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<p className="text-sm text-emerald-600 mt-1">
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Skills con colas clasificadas como AUTOMATE (score ≥ 7.5, CV ≤ 75%, transfer ≤ 20%)
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{t('agenticReadiness.classification.subtitle')}
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</p>
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</div>
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<div className="text-right">
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@@ -3729,16 +3731,16 @@ export function AgenticReadinessTab({ data, onTabChange }: AgenticReadinessTabPr
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{data.drilldownData && data.drilldownData.length > 0 ? (
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<>
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{/* TABLA 1: Colas AUTOMATE - Listas para automatización */}
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<TierQueueSection drilldownData={data.drilldownData} tier="AUTOMATE" redFlagConfigs={redFlagConfigs} />
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<TierQueueSection drilldownData={data.drilldownData} tier="AUTOMATE" redFlagConfigs={redFlagConfigs} t={t} />
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{/* TABLA 2: Colas ASSIST - Candidatas a Copilot */}
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<TierQueueSection drilldownData={data.drilldownData} tier="ASSIST" redFlagConfigs={redFlagConfigs} />
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<TierQueueSection drilldownData={data.drilldownData} tier="ASSIST" redFlagConfigs={redFlagConfigs} t={t} />
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{/* TABLA 3: Colas AUGMENT - Requieren optimización */}
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<TierQueueSection drilldownData={data.drilldownData} tier="AUGMENT" redFlagConfigs={redFlagConfigs} />
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<TierQueueSection drilldownData={data.drilldownData} tier="AUGMENT" redFlagConfigs={redFlagConfigs} t={t} />
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{/* TABLA 4: Colas HUMAN-ONLY - Agrupadas por razón/red flag */}
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<HumanOnlyByReasonSection drilldownData={data.drilldownData} redFlagConfigs={redFlagConfigs} />
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<HumanOnlyByReasonSection drilldownData={data.drilldownData} redFlagConfigs={redFlagConfigs} t={t} />
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</>
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) : (
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/* Fallback a tabla por Línea de Negocio si no hay drilldown data */
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||||
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@@ -1160,11 +1160,11 @@ function WaveCard({
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||||
<p className="text-sm font-bold text-amber-700">{formatCurrency(wave.costoRecurrenteAnual)}</p>
|
||||
</div>
|
||||
<div className="p-2 bg-emerald-50 rounded border border-emerald-100">
|
||||
<p className="text-[10px] text-emerald-600 font-medium">Ahorro/año</p>
|
||||
<p className="text-[10px] text-emerald-600 font-medium">{t('roadmap.comparison.savingsPerYear')}</p>
|
||||
<p className="text-sm font-bold text-emerald-700">{formatCurrency(wave.ahorroAnual)}</p>
|
||||
</div>
|
||||
<div className="p-2 bg-blue-50 rounded border border-blue-100">
|
||||
<p className="text-[10px] text-blue-600 font-medium">Margen/año</p>
|
||||
<p className="text-[10px] text-blue-600 font-medium">{t('roadmap.comparison.marginPerYear')}</p>
|
||||
<p className="text-sm font-bold text-blue-700">{formatCurrency(margenAnual)}</p>
|
||||
</div>
|
||||
</div>
|
||||
@@ -1248,11 +1248,11 @@ function ScenarioComparison({ escenarios }: { escenarios: EscenarioData[] }) {
|
||||
<div className="p-4 border-b border-gray-200 bg-gray-50">
|
||||
<h3 className="font-semibold text-gray-800 flex items-center gap-2">
|
||||
<Target className="w-5 h-5 text-blue-500" />
|
||||
Escenarios de Inversión
|
||||
{t('roadmap.comparison.title')}
|
||||
</h3>
|
||||
<p className="text-xs text-gray-500 mt-1">
|
||||
Comparación de opciones según nivel de compromiso
|
||||
<span className="ml-2 text-gray-400" title="ROI basado en benchmarks de industria. El ROI ajustado considera factores de riesgo de implementación.">
|
||||
{t('roadmap.comparison.subtitle')}
|
||||
<span className="ml-2 text-gray-400" title={t('roadmap.comparison.tooltip')}>
|
||||
ℹ️
|
||||
</span>
|
||||
</p>
|
||||
@@ -1262,20 +1262,20 @@ function ScenarioComparison({ escenarios }: { escenarios: EscenarioData[] }) {
|
||||
<table className="w-full text-sm">
|
||||
<thead className="bg-gray-50">
|
||||
<tr>
|
||||
<th className="text-left py-3 px-4 font-medium text-gray-600">Escenario</th>
|
||||
<th className="text-right py-3 px-4 font-medium text-gray-600">Inversión</th>
|
||||
<th className="text-right py-3 px-4 font-medium text-gray-600">Recurrente</th>
|
||||
<th className="text-left py-3 px-4 font-medium text-gray-600">{t('roadmap.comparison.scenario')}</th>
|
||||
<th className="text-right py-3 px-4 font-medium text-gray-600">{t('roadmap.comparison.investment')}</th>
|
||||
<th className="text-right py-3 px-4 font-medium text-gray-600">{t('roadmap.comparison.recurring')}</th>
|
||||
<th className="text-right py-3 px-4 font-medium text-gray-600">
|
||||
Ahorro
|
||||
<span className="block text-[10px] text-gray-400 font-normal">(ajustado)</span>
|
||||
{t('roadmap.comparison.savings')}
|
||||
<span className="block text-[10px] text-gray-400 font-normal">({t('roadmap.comparison.adjusted')})</span>
|
||||
</th>
|
||||
<th className="text-right py-3 px-4 font-medium text-gray-600">Margen</th>
|
||||
<th className="text-right py-3 px-4 font-medium text-gray-600">Payback</th>
|
||||
<th className="text-right py-3 px-4 font-medium text-gray-600">{t('roadmap.comparison.margin')}</th>
|
||||
<th className="text-right py-3 px-4 font-medium text-gray-600">{t('roadmap.comparison.payback')}</th>
|
||||
<th className="text-right py-3 px-4 font-medium text-gray-600">
|
||||
ROI 3a
|
||||
<span className="block text-[10px] text-gray-400 font-normal">(ajustado)</span>
|
||||
{t('roadmap.comparison.roi3y')}
|
||||
<span className="block text-[10px] text-gray-400 font-normal">({t('roadmap.comparison.adjusted')})</span>
|
||||
</th>
|
||||
<th className="text-center py-3 px-4 font-medium text-gray-600">Riesgo</th>
|
||||
<th className="text-center py-3 px-4 font-medium text-gray-600">{t('roadmap.comparison.risk')}</th>
|
||||
</tr>
|
||||
</thead>
|
||||
<tbody>
|
||||
@@ -1296,10 +1296,10 @@ function ScenarioComparison({ escenarios }: { escenarios: EscenarioData[] }) {
|
||||
<td className="py-3 px-4">
|
||||
<div className="flex items-center gap-2">
|
||||
{esc.esHabilitador && (
|
||||
<span className="text-blue-500" title="Wave habilitadora - su valor está en desbloquear waves posteriores">💡</span>
|
||||
<span className="text-blue-500" title={t('roadmap.comparison.enablerWaveTooltip')}>💡</span>
|
||||
)}
|
||||
{!esc.esRentable && !esc.esHabilitador && (
|
||||
<span className="text-red-500" title="Margen anual negativo">❌</span>
|
||||
<span className="text-red-500" title={t('roadmap.comparison.negativeMarginTooltip')}>❌</span>
|
||||
)}
|
||||
<span className={`font-medium ${
|
||||
esc.esHabilitador ? 'text-blue-700' :
|
||||
@@ -1383,12 +1383,12 @@ function ScenarioComparison({ escenarios }: { escenarios: EscenarioData[] }) {
|
||||
}`}>
|
||||
{roiInfo.text}
|
||||
{roiInfo.isHighWarning && (
|
||||
<span className="ml-1" title="ROI proyectado. Validar con piloto.">⚠️</span>
|
||||
<span className="ml-1" title={t('roadmap.comparison.projectedRoiTooltip')}>⚠️</span>
|
||||
)}
|
||||
</span>
|
||||
{roiInfo.showAjustado && esc.roi3AnosAjustado > 0 && (
|
||||
<span className="text-[10px] text-gray-500" title="ROI ajustado por riesgo de implementación">
|
||||
({esc.roi3AnosAjustado.toFixed(1)}% ajust.)
|
||||
<span className="text-[10px] text-gray-500" title={t('roadmap.comparison.adjustedRoiTooltip')}>
|
||||
({esc.roi3AnosAjustado.toFixed(1)}% {t('roadmap.comparison.adjusted').slice(0, 5)}.)
|
||||
</span>
|
||||
)}
|
||||
</div>
|
||||
@@ -1396,7 +1396,7 @@ function ScenarioComparison({ escenarios }: { escenarios: EscenarioData[] }) {
|
||||
</td>
|
||||
<td className="text-center py-3 px-4">
|
||||
<span className={`text-xs px-2 py-1 rounded-full ${riesgoColors[esc.riesgo]}`}>
|
||||
{esc.riesgo.charAt(0).toUpperCase() + esc.riesgo.slice(1)}
|
||||
{t(`roadmap.comparison.risk${esc.riesgo.charAt(0).toUpperCase() + esc.riesgo.slice(1)}`)}
|
||||
</span>
|
||||
</td>
|
||||
</tr>
|
||||
@@ -1566,7 +1566,7 @@ function RoadmapTimeline({ waves }: { waves: WaveData[] }) {
|
||||
<span className="font-semibold text-gray-700 ml-1">{formatCurrency(wave.inversionSetup)}</span>
|
||||
</div>
|
||||
<div className="bg-white/60 rounded px-1.5 py-1">
|
||||
<span className="text-gray-500">Ahorro:</span>
|
||||
<span className="text-gray-500">{t('roadmap.comparison.savingsLabel')}</span>
|
||||
<span className="font-semibold text-emerald-600 ml-1">{formatCurrency(wave.ahorroAnual)}</span>
|
||||
</div>
|
||||
</div>
|
||||
@@ -1574,7 +1574,7 @@ function RoadmapTimeline({ waves }: { waves: WaveData[] }) {
|
||||
{/* Conditional badge */}
|
||||
{wave.esCondicional && (
|
||||
<div className="absolute -top-2 -right-2 bg-amber-500 text-white text-[8px] px-1.5 py-0.5 rounded-full font-medium">
|
||||
Condicional
|
||||
{t('roadmap.comparison.conditional')}
|
||||
</div>
|
||||
)}
|
||||
|
||||
@@ -1584,7 +1584,7 @@ function RoadmapTimeline({ waves }: { waves: WaveData[] }) {
|
||||
wave.riesgo === 'medio' ? 'bg-amber-500 text-white' :
|
||||
'bg-red-500 text-white'
|
||||
}`}>
|
||||
{wave.riesgo === 'bajo' ? '● Bajo' : wave.riesgo === 'medio' ? '● Medio' : '● Alto'}
|
||||
● {t(`roadmap.comparison.risk${wave.riesgo.charAt(0).toUpperCase() + wave.riesgo.slice(1)}`)}
|
||||
</div>
|
||||
</div>
|
||||
</motion.div>
|
||||
|
||||
@@ -686,9 +686,13 @@
|
||||
"legendRisk": "= Risk"
|
||||
},
|
||||
"comparison": {
|
||||
"title": "Investment Scenarios",
|
||||
"subtitle": "Comparison of options by commitment level",
|
||||
"tooltip": "ROI based on industry benchmarks. Adjusted ROI considers implementation risk factors.",
|
||||
"investment": "Investment",
|
||||
"recurring": "Recurring",
|
||||
"savings": "Savings",
|
||||
"adjusted": "adjusted",
|
||||
"margin": "Margin",
|
||||
"payback": "Payback",
|
||||
"roi3y": "3y ROI",
|
||||
@@ -697,7 +701,18 @@
|
||||
"recommendation": "Recommendation",
|
||||
"recommendationEnabler": "Recommendation (Enabler)",
|
||||
"enabler": "Enabler",
|
||||
"recommended": "Recommended"
|
||||
"recommended": "Recommended",
|
||||
"savingsPerYear": "Savings/year",
|
||||
"marginPerYear": "Margin/year",
|
||||
"savingsLabel": "Savings:",
|
||||
"conditional": "Conditional",
|
||||
"riskLow": "Low",
|
||||
"riskMedium": "Medium",
|
||||
"riskHigh": "High",
|
||||
"enablerWaveTooltip": "Enabler wave - its value is in unlocking subsequent waves",
|
||||
"negativeMarginTooltip": "Negative annual margin",
|
||||
"projectedRoiTooltip": "Projected ROI. Validate with pilot.",
|
||||
"adjustedRoiTooltip": "ROI adjusted for implementation risk"
|
||||
},
|
||||
"entryCriteria": {
|
||||
"wave1TierFrom": "HUMAN-ONLY (4), AUGMENT (3)",
|
||||
@@ -1186,6 +1201,53 @@
|
||||
"notRecommended": "Not recommended for automation at this time",
|
||||
"bronzeAnalysis": "Bronze analysis does not include Agentic Readiness Score"
|
||||
}
|
||||
},
|
||||
"table": {
|
||||
"queueId": "Queue (original_queue_id)",
|
||||
"volume": "Volume",
|
||||
"aht": "AHT",
|
||||
"cv": "CV",
|
||||
"transfer": "Transfer",
|
||||
"fcr": "FCR",
|
||||
"score": "Score",
|
||||
"tier": "Tier",
|
||||
"redFlags": "Red Flags",
|
||||
"savingsPerMonth": "Savings/mo",
|
||||
"total": "TOTAL",
|
||||
"skill": "Skill",
|
||||
"queues": "Queues",
|
||||
"avgAht": "Avg AHT",
|
||||
"avgCv": "Avg CV",
|
||||
"potentialSavings": "Potential Savings",
|
||||
"dominantTier": "Dominant Tier",
|
||||
"perYear": "/year"
|
||||
},
|
||||
"summary": {
|
||||
"queuesAnalyzed": "queues analyzed",
|
||||
"volumeInIndividualQueues": "of volume is in individual queues",
|
||||
"balancedDistribution": "Balanced distribution across tiers. Review individual queues for prioritization.",
|
||||
"clickToExpand": "Click on a skill to see individual queue details"
|
||||
},
|
||||
"emptyStates": {
|
||||
"noQueuesClassifiedAs": "No queues classified as {{tier}}",
|
||||
"noQueuesMatchFilters": "No queues match the selected filters"
|
||||
},
|
||||
"sections": {
|
||||
"classificationBySkill": "CLASSIFICATION BY SKILL",
|
||||
"classificationByTier": "CLASSIFICATION BY AUTOMATION TIER",
|
||||
"queuesAutomate": "Queues AUTOMATE",
|
||||
"readyForFullAutomation": "Ready for full automation with virtual agent (Score ≥7.5)",
|
||||
"queuesAssist": "Queues ASSIST",
|
||||
"candidatesForCopilot": "Candidates for Copilot - AI assists human agent (Score 5.5-7.5)",
|
||||
"queuesAugment": "Queues AUGMENT",
|
||||
"requireOptimization": "Require prior optimization: standardize processes, reduce variability (Score 3.5-5.5)",
|
||||
"queuesHumanOnly": "Queues HUMAN-ONLY",
|
||||
"notSuitableForAutomation": "Not suitable for automation: insufficient volume, low data quality, or extreme complexity",
|
||||
"queuesIn": "queues in {{count}} skills",
|
||||
"costPerYear": "/year",
|
||||
"volumeColon": "Volume:",
|
||||
"costColon": "Cost:",
|
||||
"potentialSavingsColon": "Potential savings:"
|
||||
}
|
||||
},
|
||||
"economicModel": {
|
||||
|
||||
@@ -686,9 +686,13 @@
|
||||
"legendRisk": "= Riesgo"
|
||||
},
|
||||
"comparison": {
|
||||
"title": "Escenarios de Inversión",
|
||||
"subtitle": "Comparación de opciones según nivel de compromiso",
|
||||
"tooltip": "ROI basado en benchmarks de industria. El ROI ajustado considera factores de riesgo de implementación.",
|
||||
"investment": "Inversión",
|
||||
"recurring": "Recurrente",
|
||||
"savings": "Ahorro",
|
||||
"adjusted": "ajustado",
|
||||
"margin": "Margen",
|
||||
"payback": "Payback",
|
||||
"roi3y": "ROI 3a",
|
||||
@@ -697,7 +701,18 @@
|
||||
"recommendation": "Recomendación",
|
||||
"recommendationEnabler": "Recomendación (Habilitador)",
|
||||
"enabler": "Habilitador",
|
||||
"recommended": "Recomendado"
|
||||
"recommended": "Recomendado",
|
||||
"savingsPerYear": "Ahorro/año",
|
||||
"marginPerYear": "Margen/año",
|
||||
"savingsLabel": "Ahorro:",
|
||||
"conditional": "Condicional",
|
||||
"riskLow": "Bajo",
|
||||
"riskMedium": "Medio",
|
||||
"riskHigh": "Alto",
|
||||
"enablerWaveTooltip": "Wave habilitadora - su valor está en desbloquear waves posteriores",
|
||||
"negativeMarginTooltip": "Margen anual negativo",
|
||||
"projectedRoiTooltip": "ROI proyectado. Validar con piloto.",
|
||||
"adjustedRoiTooltip": "ROI ajustado por riesgo de implementación"
|
||||
},
|
||||
"entryCriteria": {
|
||||
"wave1TierFrom": "HUMAN-ONLY (4), AUGMENT (3)",
|
||||
@@ -945,10 +960,17 @@
|
||||
"strategicSkill": "Queue Skill (Estratégico)",
|
||||
"volume": "Volumen",
|
||||
"volumePerMonth": "int/mes",
|
||||
"aht": "AHT",
|
||||
"cv": "CV",
|
||||
"fcr": "FCR",
|
||||
"ahtAvg": "AHT Prom.",
|
||||
"cvAvg": "CV Prom.",
|
||||
"avgAht": "AHT Prom.",
|
||||
"avgCv": "CV Prom.",
|
||||
"savingsPotential": "Ahorro Potencial",
|
||||
"potentialSavings": "Ahorro Potencial",
|
||||
"dominantTier": "Tier Dom.",
|
||||
"tier": "Tier",
|
||||
"transfer": "Transfer",
|
||||
"redFlags": "Red Flags",
|
||||
"savingsPerMonth": "Ahorro/mes",
|
||||
@@ -970,6 +992,9 @@
|
||||
"tierAutoAssist": "(Tier AUTOMATE + ASSIST)",
|
||||
"interactions": "interacciones",
|
||||
"queuesAnalyzed": "colas analizadas",
|
||||
"volumeInIndividualQueues": "del volumen está en colas individuales",
|
||||
"balancedDistribution": "Distribución equilibrada entre tiers. Revisar colas individuales para priorización.",
|
||||
"clickToExpand": "Click en un skill para ver el detalle de colas individuales",
|
||||
"interpretation": "Interpretación:",
|
||||
"interpretationText": "El {{pct}}% representa el volumen de interacciones automatizables (AUTOMATE + ASSIST). Solo el {{queuePct}}% de las colas ({{count}} de {{total}}) son AUTOMATE, pero concentran {{volumePct}}% del volumen total. Esto indica pocas colas de alto volumen automatizables - oportunidad concentrada en Quick Wins de alto impacto.",
|
||||
"inSkills": "en {{count}} skills",
|
||||
@@ -984,6 +1009,27 @@
|
||||
"activeFilters": "Filtros activos:",
|
||||
"of": "de"
|
||||
},
|
||||
"emptyStates": {
|
||||
"noQueuesClassifiedAs": "No hay colas clasificadas como {{tier}}",
|
||||
"noQueuesMatchFilters": "No hay colas que cumplan los filtros seleccionados"
|
||||
},
|
||||
"sections": {
|
||||
"classificationBySkill": "CLASIFICACIÓN POR SKILL",
|
||||
"classificationByTier": "CLASIFICACIÓN POR TIER DE AUTOMATIZACIÓN",
|
||||
"queuesAutomate": "Colas AUTOMATE",
|
||||
"readyForFullAutomation": "Listas para automatización completa con agente virtual (Score ≥7.5)",
|
||||
"queuesAssist": "Colas ASSIST",
|
||||
"candidatesForCopilot": "Candidatas a Copilot - IA asiste al agente humano (Score 5.5-7.5)",
|
||||
"queuesAugment": "Colas AUGMENT",
|
||||
"requireOptimization": "Requieren optimización previa: estandarizar procesos, reducir variabilidad (Score 3.5-5.5)",
|
||||
"queuesHumanOnly": "Colas HUMAN-ONLY",
|
||||
"notSuitableForAutomation": "No aptas para automatización: volumen insuficiente, calidad de datos baja o complejidad extrema",
|
||||
"queuesIn": "colas en {{count}} skills",
|
||||
"costPerYear": "/año",
|
||||
"volumeColon": "Volumen:",
|
||||
"costColon": "Coste:",
|
||||
"potentialSavingsColon": "Ahorro potencial:"
|
||||
},
|
||||
"opportunityMap": {
|
||||
"title": "Mapa de Oportunidades",
|
||||
"subtitle": "Tamaño = Volumen · Color = Tier · Posición = Score vs Ahorro TCO",
|
||||
|
||||
Reference in New Issue
Block a user