From 4c8d32dd45a9b6d8eea218b00983ff71568bd552 Mon Sep 17 00:00:00 2001 From: igferne Date: Fri, 2 Jan 2026 19:28:31 +0100 Subject: [PATCH] =?UTF-8?q?Ajustes=20en=20la=20conexi=C3=B3n=20front-back?= =?UTF-8?q?=20y=20eliminaci=C3=B3n=20datos=20demo?= MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit --- .../configs/beyond_metrics_config.json | 1 + .../dimensions/OperationalPerformance.py | 52 +- .../dimensions/SatisfactionExperience.py | 20 + backend/data/example/call_center_dataset.csv | 1001 +++++++++++++++++ frontend/components/DataInputRedesigned.tsx | 3 +- frontend/types.ts | 2 + frontend/utils/analysisGenerator.ts | 21 +- frontend/utils/backendMapper.ts | 332 +++++- notas.md | 8 +- 9 files changed, 1423 insertions(+), 17 deletions(-) create mode 100644 backend/data/example/call_center_dataset.csv diff --git a/backend/beyond_metrics/configs/beyond_metrics_config.json b/backend/beyond_metrics/configs/beyond_metrics_config.json index d0629bc..a236347 100644 --- a/backend/beyond_metrics/configs/beyond_metrics_config.json +++ b/backend/beyond_metrics/configs/beyond_metrics_config.json @@ -33,6 +33,7 @@ "class": "beyond_metrics.dimensions.SatisfactionExperience.SatisfactionExperienceMetrics", "enabled": true, "metrics": [ + "csat_global", "csat_avg_by_skill_channel", "nps_avg_by_skill_channel", "ces_avg_by_skill_channel", diff --git a/backend/beyond_metrics/dimensions/OperationalPerformance.py b/backend/beyond_metrics/dimensions/OperationalPerformance.py index 4f7ecaa..5427d05 100644 --- a/backend/beyond_metrics/dimensions/OperationalPerformance.py +++ b/backend/beyond_metrics/dimensions/OperationalPerformance.py @@ -7,7 +7,7 @@ import numpy as np import pandas as pd import matplotlib.pyplot as plt from matplotlib.axes import Axes - +import math REQUIRED_COLUMNS_OP: List[str] = [ "interaction_id", @@ -165,21 +165,57 @@ class OperationalPerformanceMetrics: # ------------------------------------------------------------------ # def fcr_rate(self) -> float: """ - FCR = % de interacciones resueltas en el primer contacto. + FCR proxy = 100 - escalation_rate. - Definido como % de filas con is_resolved == True. - Si la columna no existe, devuelve NaN. + Usamos la métrica de escalación ya calculada a partir de transfer_flag. + Si no se puede calcular escalation_rate, intentamos derivarlo + directamente de la columna transfer_flag. Si todo falla, devolvemos NaN. """ + try: + esc = self.escalation_rate() + except Exception: + esc = float("nan") + + # Si escalation_rate es válido, usamos el proxy simple + if esc is not None and not math.isnan(esc): + fcr = 100.0 - esc + return float(max(0.0, min(100.0, round(fcr, 2)))) + + # Fallback: calcular directamente desde transfer_flag df = self.df - if "is_resolved" not in df.columns: + if "transfer_flag" not in df.columns or len(df) == 0: return float("nan") + col = df["transfer_flag"] + + # Normalizar a booleano: TRUE/FALSE, 1/0, etc. + if col.dtype == "O": + col_norm = ( + col.astype(str) + .str.strip() + .str.lower() + .map({ + "true": True, + "t": True, + "1": True, + "yes": True, + "y": True, + }) + ).fillna(False) + transfer_mask = col_norm + else: + transfer_mask = pd.to_numeric(col, errors="coerce").fillna(0) > 0 + total = len(df) - if total == 0: + transfers = int(transfer_mask.sum()) + + esc_rate = transfers / total if total > 0 else float("nan") + if math.isnan(esc_rate): return float("nan") - resolved = df["is_resolved"].sum() - return float(round(resolved / total * 100, 2)) + fcr = 100.0 - esc_rate * 100.0 + return float(max(0.0, min(100.0, round(fcr, 2)))) + def escalation_rate(self) -> float: """ diff --git a/backend/beyond_metrics/dimensions/SatisfactionExperience.py b/backend/beyond_metrics/dimensions/SatisfactionExperience.py index 0c9414d..59a78bb 100644 --- a/backend/beyond_metrics/dimensions/SatisfactionExperience.py +++ b/backend/beyond_metrics/dimensions/SatisfactionExperience.py @@ -160,6 +160,26 @@ class SatisfactionExperienceMetrics: .round(2) ) return pivot + + def csat_global(self) -> float: + """ + CSAT medio global (todas las interacciones). + + Usa la columna opcional `csat_score`: + - Si no existe, devuelve NaN. + - Si todos los valores son NaN / vacíos, devuelve NaN. + """ + df = self.df + if "csat_score" not in df.columns: + return float("nan") + + series = pd.to_numeric(df["csat_score"], errors="coerce").dropna() + if series.empty: + return float("nan") + + mean = series.mean() + return float(round(mean, 2)) + def csat_aht_correlation(self) -> Dict[str, Any]: """ diff --git a/backend/data/example/call_center_dataset.csv b/backend/data/example/call_center_dataset.csv new file mode 100644 index 0000000..d0b8633 --- /dev/null +++ b/backend/data/example/call_center_dataset.csv @@ -0,0 +1,1001 @@ +interaction_id,datetime_start,queue_skill,channel,duration_talk,hold_time,wrap_up_time,agent_id,transfer_flag,caller_id,csat_score +call_8842000,2024-10-07 08:01:00,Ventas,Chat,229,89,66,Agente_088,False,Hash_51025,3.8 +call_8842001,2024-10-03 05:28:00,Ventas,Chat,180,110,73,Agente_010,False,Hash_62301,4.4 +call_8842002,2024-10-02 14:01:00,Soporte_Nivel1,WhatsApp,431,129,86,Agente_050,True,Hash_47198,4.0 +call_8842003,2024-10-05 13:19:00,Retenciones,Chat,774,68,106,Agente_027,False,Hash_33171,1.9 +call_8842004,2024-10-05 05:08:00,Soporte_Nivel2,Chat,399,159,91,Agente_001,True,Hash_56644,2.8 +call_8842005,2024-10-07 11:59:00,Retenciones,Voice,513,146,16,Agente_120,True,Hash_15107,2.1 +call_8842006,2024-10-07 13:56:00,Soporte_Nivel1,WhatsApp,218,88,96,Agente_010,True,Hash_35251,2.1 +call_8842007,2024-10-04 00:30:00,Ventas,WhatsApp,491,34,10,Agente_064,True,Hash_36270,3.6 +call_8842008,2024-10-03 12:26:00,Soporte_Nivel1,Chat,652,55,82,Agente_061,False,Hash_13454,3.5 +call_8842009,2024-10-05 18:18:00,Retenciones,Voice,256,120,76,Agente_083,True,Hash_80923,2.5 +call_8842010,2024-10-04 23:31:00,Soporte_Nivel1,WhatsApp,118,52,63,Agente_098,False,Hash_44339,3.6 +call_8842011,2024-10-07 13:49:00,Soporte_Nivel1,WhatsApp,881,106,75,Agente_099,True,Hash_25182,1.0 +call_8842012,2024-10-07 02:16:00,Soporte_Nivel1,Voice,744,99,27,Agente_078,False,Hash_53027,4.3 +call_8842013,2024-10-02 03:24:00,Soporte_Nivel2,Voice,724,108,97,Agente_089,False,Hash_69044,1.4 +call_8842014,2024-10-07 07:42:00,Ventas,Voice,242,163,86,Agente_076,False,Hash_15486,1.2 +call_8842015,2024-10-01 17:18:00,Retenciones,Voice,745,99,116,Agente_012,False,Hash_37873,4.5 +call_8842016,2024-10-06 12:15:00,Ventas,Chat,682,154,40,Agente_102,True,Hash_24945,4.9 +call_8842017,2024-10-06 00:28:00,Ventas,Chat,788,115,33,Agente_015,True,Hash_54560,3.9 +call_8842018,2024-10-03 06:12:00,Ventas,Chat,375,101,26,Agente_082,True,Hash_85367,1.9 +call_8842019,2024-10-04 21:13:00,Soporte_Nivel2,Chat,66,78,60,Agente_082,False,Hash_81309,1.1 +call_8842020,2024-10-04 00:20:00,Ventas,Voice,391,109,34,Agente_112,True,Hash_40543,3.5 +call_8842021,2024-10-02 09:06:00,Soporte_Nivel2,Chat,196,145,40,Agente_029,False,Hash_99044,3.0 +call_8842022,2024-10-08 05:49:00,Retenciones,Chat,624,146,118,Agente_062,True,Hash_85110,4.3 +call_8842023,2024-10-03 04:44:00,Soporte_Nivel1,Chat,703,158,18,Agente_027,False,Hash_17229,3.5 +call_8842024,2024-10-01 12:39:00,Retenciones,Chat,370,54,56,Agente_006,False,Hash_60454,3.8 +call_8842025,2024-10-01 19:03:00,Soporte_Nivel1,WhatsApp,507,7,119,Agente_071,True,Hash_60867,3.7 +call_8842026,2024-10-03 17:05:00,Soporte_Nivel2,Chat,858,152,70,Agente_001,False,Hash_86802,2.4 +call_8842027,2024-10-03 07:49:00,Retenciones,Chat,332,129,75,Agente_007,False,Hash_70989,3.6 +call_8842028,2024-10-03 06:22:00,Soporte_Nivel2,Voice,678,63,68,Agente_028,False,Hash_98899,3.6 +call_8842029,2024-10-05 04:32:00,Retenciones,Chat,495,93,90,Agente_096,True,Hash_96478,2.1 +call_8842030,2024-10-02 19:57:00,Soporte_Nivel1,WhatsApp,596,128,92,Agente_114,True,Hash_45966,3.9 +call_8842031,2024-10-08 02:13:00,Ventas,Chat,396,85,27,Agente_034,True,Hash_47414,4.4 +call_8842032,2024-10-06 03:38:00,Ventas,WhatsApp,597,68,73,Agente_043,True,Hash_27169,4.8 +call_8842033,2024-10-08 00:22:00,Ventas,Voice,72,167,70,Agente_064,True,Hash_75344,1.0 +call_8842034,2024-10-07 17:36:00,Ventas,WhatsApp,519,115,107,Agente_001,True,Hash_86150,4.3 +call_8842035,2024-10-02 00:57:00,Soporte_Nivel2,Voice,309,147,20,Agente_024,False,Hash_26718,2.8 +call_8842036,2024-10-05 10:24:00,Soporte_Nivel1,Voice,751,14,45,Agente_020,True,Hash_81510,2.6 +call_8842037,2024-10-05 03:33:00,Soporte_Nivel1,Voice,379,90,65,Agente_089,True,Hash_52944,3.1 +call_8842038,2024-10-06 19:30:00,Retenciones,Voice,372,105,14,Agente_073,True,Hash_92593,2.4 +call_8842039,2024-10-02 13:54:00,Retenciones,WhatsApp,770,153,68,Agente_073,True,Hash_98042,3.9 +call_8842040,2024-10-05 06:32:00,Soporte_Nivel2,Chat,171,92,33,Agente_025,False,Hash_95486,4.4 +call_8842041,2024-10-04 02:39:00,Ventas,WhatsApp,893,15,104,Agente_116,False,Hash_77513,4.6 +call_8842042,2024-10-03 07:51:00,Soporte_Nivel1,Chat,663,29,120,Agente_087,False,Hash_84159,1.0 +call_8842043,2024-10-05 02:26:00,Soporte_Nivel1,Voice,714,31,29,Agente_081,True,Hash_32198,2.4 +call_8842044,2024-10-06 08:30:00,Soporte_Nivel1,Chat,795,11,32,Agente_105,False,Hash_44648,3.7 +call_8842045,2024-10-05 18:34:00,Retenciones,Voice,160,54,55,Agente_088,False,Hash_56999,3.0 +call_8842046,2024-10-07 19:09:00,Retenciones,Voice,434,89,114,Agente_021,True,Hash_19145,1.4 +call_8842047,2024-10-07 16:26:00,Soporte_Nivel1,WhatsApp,827,147,70,Agente_006,True,Hash_18716,1.4 +call_8842048,2024-10-01 11:51:00,Ventas,WhatsApp,208,15,109,Agente_059,True,Hash_42445,4.5 +call_8842049,2024-10-02 01:33:00,Soporte_Nivel1,WhatsApp,573,165,31,Agente_058,False,Hash_39180,2.8 +call_8842050,2024-10-08 05:31:00,Soporte_Nivel2,Chat,475,16,25,Agente_044,False,Hash_71244,3.6 +call_8842051,2024-10-04 15:43:00,Soporte_Nivel2,WhatsApp,455,17,100,Agente_021,True,Hash_97638,4.2 +call_8842052,2024-10-03 20:10:00,Retenciones,Chat,112,21,64,Agente_011,True,Hash_51446,3.2 +call_8842053,2024-10-02 16:14:00,Soporte_Nivel2,WhatsApp,259,112,87,Agente_112,False,Hash_29860,1.5 +call_8842054,2024-10-03 13:40:00,Ventas,Chat,169,25,27,Agente_101,True,Hash_46372,3.0 +call_8842055,2024-10-03 03:18:00,Ventas,Chat,459,83,84,Agente_106,False,Hash_44474,3.1 +call_8842056,2024-10-05 01:13:00,Soporte_Nivel1,WhatsApp,98,129,45,Agente_104,False,Hash_35757,3.6 +call_8842057,2024-10-07 09:45:00,Ventas,Chat,55,124,22,Agente_024,True,Hash_97295,3.0 +call_8842058,2024-10-03 21:04:00,Ventas,Chat,787,102,44,Agente_051,True,Hash_43770,1.4 +call_8842059,2024-10-02 00:17:00,Soporte_Nivel1,Chat,788,93,23,Agente_028,False,Hash_29531,2.0 +call_8842060,2024-10-07 16:06:00,Soporte_Nivel1,Chat,735,99,76,Agente_114,False,Hash_32381,3.5 +call_8842061,2024-10-03 02:19:00,Soporte_Nivel1,Voice,394,143,27,Agente_113,False,Hash_53202,1.4 +call_8842062,2024-10-06 04:39:00,Ventas,Chat,730,22,20,Agente_039,True,Hash_44970,2.6 +call_8842063,2024-10-06 13:38:00,Soporte_Nivel2,WhatsApp,718,143,85,Agente_088,False,Hash_13190,1.3 +call_8842064,2024-10-07 22:31:00,Ventas,Voice,552,21,52,Agente_079,False,Hash_55294,2.8 +call_8842065,2024-10-07 06:29:00,Soporte_Nivel2,Voice,832,60,42,Agente_096,False,Hash_11813,4.2 +call_8842066,2024-10-01 09:12:00,Soporte_Nivel1,Chat,438,41,30,Agente_028,True,Hash_37552,3.1 +call_8842067,2024-10-03 02:41:00,Soporte_Nivel1,Voice,743,24,113,Agente_009,False,Hash_97927,1.5 +call_8842068,2024-10-08 03:15:00,Soporte_Nivel2,Voice,164,139,61,Agente_076,True,Hash_12038,1.6 +call_8842069,2024-10-06 05:13:00,Retenciones,Voice,578,58,36,Agente_070,False,Hash_43587,3.1 +call_8842070,2024-10-02 14:58:00,Soporte_Nivel1,WhatsApp,533,30,66,Agente_029,True,Hash_38030,1.3 +call_8842071,2024-10-06 00:57:00,Soporte_Nivel2,Chat,765,16,104,Agente_101,True,Hash_68791,4.1 +call_8842072,2024-10-07 16:32:00,Ventas,Voice,432,163,29,Agente_119,False,Hash_73114,3.0 +call_8842073,2024-10-04 02:28:00,Soporte_Nivel2,Voice,553,7,59,Agente_091,False,Hash_58632,3.9 +call_8842074,2024-10-04 23:51:00,Soporte_Nivel1,Voice,771,112,109,Agente_013,True,Hash_10518,2.3 +call_8842075,2024-10-03 19:02:00,Soporte_Nivel2,Chat,629,51,44,Agente_007,False,Hash_79873,3.6 +call_8842076,2024-10-07 17:06:00,Retenciones,WhatsApp,310,89,58,Agente_035,True,Hash_67892,1.4 +call_8842077,2024-10-02 16:13:00,Retenciones,WhatsApp,499,37,70,Agente_001,True,Hash_58875,2.6 +call_8842078,2024-10-03 02:17:00,Ventas,WhatsApp,647,156,42,Agente_032,False,Hash_78037,2.1 +call_8842079,2024-10-01 20:09:00,Soporte_Nivel1,Chat,594,79,12,Agente_112,False,Hash_65150,3.0 +call_8842080,2024-10-02 04:35:00,Soporte_Nivel2,WhatsApp,182,103,59,Agente_007,False,Hash_87781,1.8 +call_8842081,2024-10-05 18:28:00,Retenciones,WhatsApp,809,134,62,Agente_118,False,Hash_23230,1.1 +call_8842082,2024-10-06 11:00:00,Soporte_Nivel2,WhatsApp,484,81,67,Agente_098,False,Hash_65600,4.3 +call_8842083,2024-10-08 02:41:00,Soporte_Nivel2,Voice,575,76,104,Agente_072,False,Hash_47313,2.4 +call_8842084,2024-10-04 10:34:00,Soporte_Nivel1,Voice,57,5,85,Agente_091,True,Hash_29661,3.0 +call_8842085,2024-10-06 23:18:00,Soporte_Nivel2,Chat,450,22,37,Agente_013,True,Hash_56206,2.6 +call_8842086,2024-10-02 09:12:00,Retenciones,Voice,828,119,74,Agente_028,True,Hash_25457,3.4 +call_8842087,2024-10-05 08:31:00,Soporte_Nivel1,WhatsApp,316,64,59,Agente_077,False,Hash_21500,1.8 +call_8842088,2024-10-02 12:49:00,Soporte_Nivel1,Chat,338,156,93,Agente_058,False,Hash_46332,1.0 +call_8842089,2024-10-01 12:03:00,Ventas,Chat,459,117,37,Agente_117,True,Hash_65054,1.2 +call_8842090,2024-10-02 04:19:00,Retenciones,Chat,865,111,62,Agente_022,True,Hash_96433,3.7 +call_8842091,2024-10-05 07:31:00,Soporte_Nivel1,Chat,549,24,48,Agente_055,False,Hash_61569,2.0 +call_8842092,2024-10-04 05:45:00,Soporte_Nivel1,Chat,342,169,35,Agente_054,True,Hash_31907,4.3 +call_8842093,2024-10-07 02:15:00,Soporte_Nivel1,WhatsApp,791,168,76,Agente_069,True,Hash_40308,3.3 +call_8842094,2024-10-06 23:07:00,Soporte_Nivel2,Voice,684,62,105,Agente_120,False,Hash_14471,2.4 +call_8842095,2024-10-01 11:43:00,Soporte_Nivel1,Chat,296,47,46,Agente_035,False,Hash_93113,1.0 +call_8842096,2024-10-05 01:05:00,Soporte_Nivel1,Chat,309,155,18,Agente_110,False,Hash_11344,3.9 +call_8842097,2024-10-03 17:20:00,Ventas,Chat,238,0,100,Agente_078,True,Hash_15076,1.8 +call_8842098,2024-10-06 23:42:00,Retenciones,Voice,773,87,94,Agente_120,False,Hash_22172,1.9 +call_8842099,2024-10-03 20:16:00,Ventas,Chat,118,9,12,Agente_032,True,Hash_23176,3.8 +call_8842100,2024-10-04 21:35:00,Retenciones,Voice,214,37,52,Agente_112,True,Hash_32326,3.0 +call_8842101,2024-10-04 04:18:00,Ventas,WhatsApp,171,71,115,Agente_059,False,Hash_84815,1.0 +call_8842102,2024-10-04 02:02:00,Soporte_Nivel2,WhatsApp,237,147,20,Agente_073,False,Hash_26286,2.4 +call_8842103,2024-10-07 18:15:00,Soporte_Nivel2,WhatsApp,396,43,67,Agente_094,False,Hash_13414,4.4 +call_8842104,2024-10-08 01:01:00,Ventas,Chat,869,105,34,Agente_070,False,Hash_80246,1.4 +call_8842105,2024-10-04 08:13:00,Retenciones,WhatsApp,851,166,35,Agente_042,False,Hash_47745,4.4 +call_8842106,2024-10-03 05:08:00,Retenciones,Voice,392,78,52,Agente_103,False,Hash_15687,3.4 +call_8842107,2024-10-06 07:40:00,Ventas,WhatsApp,831,53,39,Agente_084,True,Hash_46611,4.2 +call_8842108,2024-10-02 23:07:00,Retenciones,Voice,88,51,81,Agente_111,False,Hash_32563,2.2 +call_8842109,2024-10-02 20:49:00,Soporte_Nivel2,WhatsApp,73,22,46,Agente_078,True,Hash_48793,1.6 +call_8842110,2024-10-07 02:17:00,Soporte_Nivel1,Chat,528,177,68,Agente_073,False,Hash_65633,2.1 +call_8842111,2024-10-07 07:00:00,Soporte_Nivel1,WhatsApp,882,73,70,Agente_090,True,Hash_75699,1.3 +call_8842112,2024-10-06 00:21:00,Retenciones,WhatsApp,518,85,115,Agente_059,False,Hash_54095,5.0 +call_8842113,2024-10-05 21:42:00,Soporte_Nivel2,WhatsApp,200,35,33,Agente_053,False,Hash_19626,2.0 +call_8842114,2024-10-03 00:56:00,Retenciones,Chat,323,123,119,Agente_040,False,Hash_75602,2.2 +call_8842115,2024-10-04 08:16:00,Soporte_Nivel2,WhatsApp,411,166,90,Agente_079,True,Hash_74152,5.0 +call_8842116,2024-10-01 16:12:00,Ventas,Voice,786,85,32,Agente_048,True,Hash_66196,1.3 +call_8842117,2024-10-01 16:22:00,Ventas,Chat,85,138,42,Agente_114,True,Hash_81806,2.9 +call_8842118,2024-10-05 05:12:00,Soporte_Nivel1,Chat,707,106,86,Agente_110,False,Hash_56129,1.1 +call_8842119,2024-10-01 09:12:00,Ventas,WhatsApp,365,26,101,Agente_119,True,Hash_24057,4.8 +call_8842120,2024-10-02 14:54:00,Ventas,Voice,378,75,117,Agente_030,True,Hash_89876,3.0 +call_8842121,2024-10-02 12:47:00,Ventas,WhatsApp,168,150,21,Agente_060,True,Hash_33611,1.6 +call_8842122,2024-10-06 16:34:00,Soporte_Nivel2,WhatsApp,457,23,93,Agente_099,False,Hash_89004,3.3 +call_8842123,2024-10-04 18:20:00,Soporte_Nivel2,Chat,104,1,84,Agente_048,False,Hash_61373,2.8 +call_8842124,2024-10-05 08:16:00,Soporte_Nivel2,Chat,730,32,99,Agente_119,False,Hash_31348,4.9 +call_8842125,2024-10-01 11:00:00,Soporte_Nivel2,Chat,436,131,39,Agente_085,True,Hash_30217,1.4 +call_8842126,2024-10-06 21:28:00,Retenciones,WhatsApp,275,131,55,Agente_009,False,Hash_32307,1.8 +call_8842127,2024-10-07 04:10:00,Soporte_Nivel2,Chat,730,96,90,Agente_076,True,Hash_30406,2.1 +call_8842128,2024-10-07 03:22:00,Soporte_Nivel2,Voice,889,103,69,Agente_052,False,Hash_43796,1.1 +call_8842129,2024-10-05 11:09:00,Ventas,Chat,887,144,14,Agente_030,True,Hash_92705,1.6 +call_8842130,2024-10-02 11:44:00,Soporte_Nivel1,Voice,523,162,116,Agente_022,False,Hash_10040,2.6 +call_8842131,2024-10-04 20:12:00,Retenciones,WhatsApp,79,112,93,Agente_011,True,Hash_63329,3.4 +call_8842132,2024-10-07 22:54:00,Soporte_Nivel2,Chat,453,136,11,Agente_031,True,Hash_10659,3.9 +call_8842133,2024-10-07 07:00:00,Soporte_Nivel2,Voice,895,64,11,Agente_030,True,Hash_55566,3.2 +call_8842134,2024-10-03 11:30:00,Ventas,Chat,857,56,116,Agente_009,False,Hash_97291,1.2 +call_8842135,2024-10-02 22:53:00,Soporte_Nivel2,Voice,110,92,10,Agente_106,False,Hash_27646,2.0 +call_8842136,2024-10-05 21:14:00,Ventas,Chat,568,72,70,Agente_054,True,Hash_16794,1.5 +call_8842137,2024-10-01 09:46:00,Soporte_Nivel2,Voice,324,165,24,Agente_093,False,Hash_83300,3.0 +call_8842138,2024-10-05 15:09:00,Soporte_Nivel2,WhatsApp,154,19,15,Agente_025,False,Hash_21014,2.0 +call_8842139,2024-10-03 05:41:00,Soporte_Nivel2,Chat,520,166,97,Agente_010,True,Hash_26057,2.2 +call_8842140,2024-10-04 16:59:00,Soporte_Nivel1,WhatsApp,883,24,11,Agente_074,False,Hash_72333,4.2 +call_8842141,2024-10-05 00:21:00,Retenciones,Voice,474,7,76,Agente_016,False,Hash_84672,1.1 +call_8842142,2024-10-04 23:49:00,Ventas,WhatsApp,563,168,106,Agente_052,False,Hash_54827,2.3 +call_8842143,2024-10-06 01:10:00,Soporte_Nivel1,Chat,750,146,78,Agente_029,True,Hash_45258,3.9 +call_8842144,2024-10-04 11:31:00,Soporte_Nivel1,WhatsApp,112,50,83,Agente_034,False,Hash_23449,2.2 +call_8842145,2024-10-03 20:17:00,Soporte_Nivel1,Voice,830,53,81,Agente_011,True,Hash_30163,1.6 +call_8842146,2024-10-03 21:23:00,Soporte_Nivel2,WhatsApp,221,117,96,Agente_024,False,Hash_58448,3.3 +call_8842147,2024-10-04 12:38:00,Soporte_Nivel1,Voice,434,156,62,Agente_046,True,Hash_68751,2.5 +call_8842148,2024-10-05 13:39:00,Soporte_Nivel2,Voice,56,89,63,Agente_096,False,Hash_45293,4.8 +call_8842149,2024-10-07 02:41:00,Ventas,Voice,63,178,11,Agente_066,False,Hash_22641,3.0 +call_8842150,2024-10-03 16:24:00,Soporte_Nivel2,WhatsApp,873,125,10,Agente_025,True,Hash_64579,4.3 +call_8842151,2024-10-08 03:12:00,Soporte_Nivel1,Voice,799,106,18,Agente_040,True,Hash_45675,3.4 +call_8842152,2024-10-08 06:24:00,Ventas,Chat,271,30,46,Agente_054,False,Hash_47603,2.0 +call_8842153,2024-10-02 04:49:00,Soporte_Nivel2,WhatsApp,782,56,109,Agente_114,True,Hash_32290,4.9 +call_8842154,2024-10-02 18:46:00,Soporte_Nivel2,WhatsApp,647,135,14,Agente_024,True,Hash_94837,2.9 +call_8842155,2024-10-06 02:09:00,Soporte_Nivel1,WhatsApp,258,87,74,Agente_003,True,Hash_33597,2.1 +call_8842156,2024-10-03 09:54:00,Soporte_Nivel2,Voice,352,60,65,Agente_060,False,Hash_90965,1.7 +call_8842157,2024-10-03 06:08:00,Ventas,WhatsApp,708,98,38,Agente_031,True,Hash_13127,1.9 +call_8842158,2024-10-01 08:51:00,Soporte_Nivel2,Voice,655,58,102,Agente_046,True,Hash_25711,2.4 +call_8842159,2024-10-04 21:25:00,Ventas,Chat,759,98,31,Agente_101,True,Hash_56128,2.6 +call_8842160,2024-10-03 21:12:00,Soporte_Nivel2,WhatsApp,230,25,35,Agente_054,True,Hash_90465,2.8 +call_8842161,2024-10-04 08:29:00,Soporte_Nivel2,Chat,127,98,30,Agente_025,True,Hash_85787,1.8 +call_8842162,2024-10-02 03:27:00,Soporte_Nivel2,WhatsApp,453,112,10,Agente_061,True,Hash_87325,4.3 +call_8842163,2024-10-02 02:55:00,Ventas,WhatsApp,589,6,88,Agente_074,False,Hash_83121,4.9 +call_8842164,2024-10-05 14:10:00,Soporte_Nivel1,Voice,244,5,36,Agente_024,False,Hash_97498,3.5 +call_8842165,2024-10-02 13:43:00,Retenciones,Voice,751,5,73,Agente_015,True,Hash_47989,4.2 +call_8842166,2024-10-08 04:09:00,Ventas,Voice,654,116,32,Agente_037,False,Hash_73036,1.6 +call_8842167,2024-10-05 12:16:00,Ventas,Chat,520,60,46,Agente_045,False,Hash_35962,1.3 +call_8842168,2024-10-05 17:47:00,Ventas,Voice,436,146,64,Agente_058,False,Hash_30055,1.9 +call_8842169,2024-10-05 07:24:00,Soporte_Nivel2,Voice,334,161,92,Agente_038,False,Hash_49437,4.8 +call_8842170,2024-10-03 17:47:00,Soporte_Nivel1,WhatsApp,748,109,105,Agente_102,False,Hash_47368,1.3 +call_8842171,2024-10-06 16:50:00,Soporte_Nivel2,Chat,105,2,42,Agente_046,True,Hash_42542,1.3 +call_8842172,2024-10-04 22:54:00,Retenciones,Voice,40,35,14,Agente_068,False,Hash_92390,2.1 +call_8842173,2024-10-02 00:00:00,Soporte_Nivel2,WhatsApp,707,116,103,Agente_084,False,Hash_64050,2.3 +call_8842174,2024-10-04 17:04:00,Soporte_Nivel1,Voice,812,155,64,Agente_105,False,Hash_40352,1.5 +call_8842175,2024-10-05 23:31:00,Soporte_Nivel1,WhatsApp,278,66,75,Agente_023,True,Hash_95104,1.8 +call_8842176,2024-10-02 20:25:00,Ventas,Voice,809,59,111,Agente_007,False,Hash_38258,2.6 +call_8842177,2024-10-02 10:33:00,Soporte_Nivel1,Chat,827,120,87,Agente_097,True,Hash_51539,4.8 +call_8842178,2024-10-07 10:53:00,Ventas,Chat,670,23,64,Agente_020,True,Hash_10964,2.6 +call_8842179,2024-10-06 22:29:00,Ventas,Chat,396,19,52,Agente_023,False,Hash_85416,4.4 +call_8842180,2024-10-07 01:25:00,Soporte_Nivel2,WhatsApp,100,49,110,Agente_064,False,Hash_59441,4.2 +call_8842181,2024-10-06 19:58:00,Soporte_Nivel2,WhatsApp,801,73,56,Agente_076,True,Hash_92101,3.9 +call_8842182,2024-10-06 19:06:00,Retenciones,WhatsApp,293,177,87,Agente_047,True,Hash_25285,2.9 +call_8842183,2024-10-04 01:33:00,Soporte_Nivel2,WhatsApp,598,108,83,Agente_115,False,Hash_22904,2.9 +call_8842184,2024-10-06 21:10:00,Soporte_Nivel2,Voice,343,123,58,Agente_113,False,Hash_20381,4.3 +call_8842185,2024-10-03 19:29:00,Soporte_Nivel1,WhatsApp,339,133,30,Agente_038,False,Hash_26852,3.9 +call_8842186,2024-10-04 01:32:00,Ventas,WhatsApp,549,28,34,Agente_003,False,Hash_25563,2.5 +call_8842187,2024-10-04 11:41:00,Soporte_Nivel2,Voice,884,163,23,Agente_033,False,Hash_12129,1.4 +call_8842188,2024-10-05 19:03:00,Ventas,Voice,141,54,66,Agente_096,False,Hash_56845,1.1 +call_8842189,2024-10-03 14:52:00,Retenciones,Voice,539,98,66,Agente_020,False,Hash_35908,4.1 +call_8842190,2024-10-07 21:10:00,Soporte_Nivel2,Voice,227,76,12,Agente_044,False,Hash_77091,2.0 +call_8842191,2024-10-03 11:18:00,Retenciones,WhatsApp,814,31,90,Agente_040,True,Hash_35193,1.5 +call_8842192,2024-10-03 02:04:00,Retenciones,Voice,383,127,64,Agente_045,False,Hash_27266,1.9 +call_8842193,2024-10-06 00:05:00,Soporte_Nivel1,WhatsApp,806,23,63,Agente_052,True,Hash_39526,2.5 +call_8842194,2024-10-04 18:42:00,Soporte_Nivel1,Voice,501,100,118,Agente_021,False,Hash_68773,3.9 +call_8842195,2024-10-04 18:57:00,Retenciones,Chat,382,21,96,Agente_018,False,Hash_35213,3.7 +call_8842196,2024-10-05 10:27:00,Soporte_Nivel2,WhatsApp,121,101,99,Agente_095,True,Hash_90650,3.6 +call_8842197,2024-10-08 03:36:00,Soporte_Nivel1,Chat,66,121,106,Agente_040,True,Hash_92581,3.1 +call_8842198,2024-10-04 22:03:00,Soporte_Nivel2,Chat,622,27,82,Agente_049,True,Hash_89650,4.6 +call_8842199,2024-10-02 11:01:00,Ventas,WhatsApp,135,104,30,Agente_011,False,Hash_29530,3.6 +call_8842200,2024-10-06 09:58:00,Soporte_Nivel2,Voice,507,171,10,Agente_077,False,Hash_66537,3.1 +call_8842201,2024-10-04 13:30:00,Ventas,Voice,814,18,80,Agente_098,False,Hash_55709,4.0 +call_8842202,2024-10-04 08:39:00,Ventas,WhatsApp,94,107,29,Agente_083,False,Hash_71961,4.5 +call_8842203,2024-10-03 21:33:00,Retenciones,WhatsApp,522,51,65,Agente_060,True,Hash_46691,2.7 +call_8842204,2024-10-01 14:24:00,Retenciones,Voice,556,53,45,Agente_108,True,Hash_44752,2.1 +call_8842205,2024-10-05 21:42:00,Soporte_Nivel1,WhatsApp,443,136,22,Agente_095,False,Hash_53945,3.5 +call_8842206,2024-10-05 15:51:00,Retenciones,WhatsApp,187,144,28,Agente_060,False,Hash_77229,1.3 +call_8842207,2024-10-02 04:17:00,Ventas,WhatsApp,815,37,45,Agente_084,True,Hash_74124,1.9 +call_8842208,2024-10-04 04:06:00,Retenciones,WhatsApp,860,166,88,Agente_028,True,Hash_62754,4.8 +call_8842209,2024-10-06 05:04:00,Retenciones,WhatsApp,629,14,94,Agente_008,False,Hash_77436,4.7 +call_8842210,2024-10-05 02:55:00,Soporte_Nivel2,Voice,746,6,64,Agente_072,False,Hash_94520,3.9 +call_8842211,2024-10-05 00:08:00,Soporte_Nivel2,WhatsApp,737,152,87,Agente_081,False,Hash_94585,4.0 +call_8842212,2024-10-06 08:15:00,Ventas,Chat,188,76,21,Agente_002,False,Hash_57860,1.1 +call_8842213,2024-10-03 20:23:00,Retenciones,Chat,140,38,89,Agente_008,False,Hash_79850,4.7 +call_8842214,2024-10-04 08:24:00,Soporte_Nivel2,Chat,752,118,64,Agente_007,False,Hash_70721,4.0 +call_8842215,2024-10-01 19:17:00,Retenciones,WhatsApp,601,60,31,Agente_062,True,Hash_14909,4.3 +call_8842216,2024-10-01 17:47:00,Retenciones,WhatsApp,803,143,74,Agente_043,False,Hash_50308,2.1 +call_8842217,2024-10-03 00:09:00,Soporte_Nivel2,Chat,635,18,12,Agente_020,False,Hash_52048,4.3 +call_8842218,2024-10-04 11:50:00,Ventas,Chat,883,60,48,Agente_032,False,Hash_37123,3.4 +call_8842219,2024-10-07 08:46:00,Ventas,WhatsApp,827,81,75,Agente_038,False,Hash_11168,3.4 +call_8842220,2024-10-07 05:30:00,Retenciones,Chat,652,171,119,Agente_042,False,Hash_81129,3.6 +call_8842221,2024-10-03 14:06:00,Ventas,Chat,729,66,102,Agente_012,True,Hash_60258,3.1 +call_8842222,2024-10-04 22:02:00,Ventas,WhatsApp,356,93,58,Agente_061,True,Hash_24814,2.3 +call_8842223,2024-10-07 20:01:00,Soporte_Nivel1,WhatsApp,114,29,23,Agente_078,True,Hash_48567,1.7 +call_8842224,2024-10-07 14:34:00,Soporte_Nivel2,Voice,255,53,51,Agente_023,True,Hash_95090,1.9 +call_8842225,2024-10-06 20:42:00,Retenciones,Chat,778,136,64,Agente_120,True,Hash_52382,2.2 +call_8842226,2024-10-06 13:44:00,Soporte_Nivel1,Voice,463,180,46,Agente_055,True,Hash_81548,2.8 +call_8842227,2024-10-03 05:35:00,Soporte_Nivel2,Chat,52,17,20,Agente_113,True,Hash_81584,2.4 +call_8842228,2024-10-04 08:34:00,Retenciones,Voice,437,13,46,Agente_009,True,Hash_49021,2.6 +call_8842229,2024-10-02 16:47:00,Retenciones,WhatsApp,339,99,33,Agente_049,False,Hash_57874,2.7 +call_8842230,2024-10-07 21:01:00,Ventas,Voice,699,13,32,Agente_047,True,Hash_49507,4.3 +call_8842231,2024-10-03 04:52:00,Ventas,WhatsApp,622,170,57,Agente_087,True,Hash_66566,1.0 +call_8842232,2024-10-02 07:29:00,Soporte_Nivel2,WhatsApp,654,170,76,Agente_071,True,Hash_49058,1.2 +call_8842233,2024-10-03 21:49:00,Ventas,WhatsApp,388,88,79,Agente_071,False,Hash_57873,3.7 +call_8842234,2024-10-04 13:24:00,Soporte_Nivel1,WhatsApp,439,109,104,Agente_007,False,Hash_80802,4.2 +call_8842235,2024-10-01 15:41:00,Soporte_Nivel1,WhatsApp,495,97,79,Agente_085,False,Hash_15295,3.4 +call_8842236,2024-10-06 03:38:00,Soporte_Nivel2,Voice,877,129,64,Agente_036,False,Hash_56531,1.0 +call_8842237,2024-10-06 15:32:00,Retenciones,Chat,868,85,99,Agente_101,False,Hash_92513,1.6 +call_8842238,2024-10-02 04:47:00,Ventas,WhatsApp,583,28,97,Agente_050,False,Hash_45324,3.3 +call_8842239,2024-10-01 12:54:00,Soporte_Nivel1,Voice,872,40,70,Agente_040,True,Hash_29750,2.4 +call_8842240,2024-10-03 18:33:00,Ventas,Voice,551,93,107,Agente_054,False,Hash_37559,5.0 +call_8842241,2024-10-04 23:49:00,Ventas,Voice,212,108,76,Agente_092,True,Hash_53003,2.5 +call_8842242,2024-10-06 22:26:00,Soporte_Nivel1,WhatsApp,425,173,18,Agente_097,False,Hash_99531,1.8 +call_8842243,2024-10-07 21:34:00,Soporte_Nivel1,WhatsApp,569,7,98,Agente_097,False,Hash_48068,3.6 +call_8842244,2024-10-03 15:12:00,Soporte_Nivel1,WhatsApp,465,97,56,Agente_050,True,Hash_69091,1.5 +call_8842245,2024-10-07 19:54:00,Retenciones,Voice,415,69,78,Agente_101,True,Hash_51346,1.2 +call_8842246,2024-10-06 06:58:00,Soporte_Nivel1,Voice,785,134,42,Agente_048,True,Hash_39433,3.6 +call_8842247,2024-10-07 00:11:00,Soporte_Nivel2,Chat,292,57,105,Agente_093,False,Hash_89768,2.3 +call_8842248,2024-10-03 07:42:00,Ventas,WhatsApp,685,126,94,Agente_033,True,Hash_17193,4.6 +call_8842249,2024-10-04 12:59:00,Soporte_Nivel2,Chat,250,84,20,Agente_010,False,Hash_60161,3.0 +call_8842250,2024-10-03 21:56:00,Retenciones,Chat,696,51,110,Agente_016,True,Hash_87816,1.4 +call_8842251,2024-10-06 01:07:00,Ventas,Chat,257,26,54,Agente_078,False,Hash_36460,1.8 +call_8842252,2024-10-01 17:55:00,Soporte_Nivel1,Voice,541,159,70,Agente_059,True,Hash_27438,4.3 +call_8842253,2024-10-03 14:17:00,Retenciones,WhatsApp,627,70,64,Agente_113,True,Hash_36456,2.7 +call_8842254,2024-10-02 11:46:00,Retenciones,Voice,756,150,34,Agente_115,False,Hash_61758,3.2 +call_8842255,2024-10-06 15:28:00,Soporte_Nivel2,Chat,162,58,81,Agente_100,False,Hash_26922,1.2 +call_8842256,2024-10-04 20:32:00,Soporte_Nivel1,Voice,189,86,71,Agente_002,True,Hash_67517,4.7 +call_8842257,2024-10-08 06:38:00,Ventas,Voice,295,16,88,Agente_036,False,Hash_61803,5.0 +call_8842258,2024-10-06 14:40:00,Ventas,Chat,422,99,51,Agente_086,False,Hash_38207,4.9 +call_8842259,2024-10-07 06:54:00,Soporte_Nivel1,WhatsApp,776,26,53,Agente_054,False,Hash_97907,4.3 +call_8842260,2024-10-07 10:09:00,Soporte_Nivel2,Voice,205,12,79,Agente_085,True,Hash_60004,3.2 +call_8842261,2024-10-07 06:59:00,Soporte_Nivel1,Voice,547,58,89,Agente_030,True,Hash_27764,1.0 +call_8842262,2024-10-05 03:29:00,Ventas,Chat,184,144,85,Agente_116,True,Hash_26751,1.8 +call_8842263,2024-10-02 01:14:00,Retenciones,Voice,577,103,34,Agente_105,True,Hash_70293,1.7 +call_8842264,2024-10-02 14:03:00,Soporte_Nivel1,WhatsApp,730,80,65,Agente_077,False,Hash_26044,3.6 +call_8842265,2024-10-07 17:21:00,Soporte_Nivel2,Voice,496,61,73,Agente_019,True,Hash_20796,4.7 +call_8842266,2024-10-08 03:37:00,Soporte_Nivel2,WhatsApp,408,23,83,Agente_038,False,Hash_30454,2.2 +call_8842267,2024-10-06 07:17:00,Soporte_Nivel2,Voice,40,91,84,Agente_029,False,Hash_22496,3.0 +call_8842268,2024-10-04 19:27:00,Retenciones,Voice,897,137,79,Agente_039,False,Hash_42021,2.1 +call_8842269,2024-10-05 05:45:00,Soporte_Nivel1,Voice,305,98,78,Agente_061,False,Hash_55660,1.7 +call_8842270,2024-10-03 11:46:00,Soporte_Nivel1,Voice,597,26,56,Agente_060,False,Hash_86757,3.6 +call_8842271,2024-10-01 21:53:00,Soporte_Nivel2,Voice,773,130,62,Agente_075,False,Hash_52789,2.1 +call_8842272,2024-10-05 19:12:00,Retenciones,WhatsApp,69,84,104,Agente_026,False,Hash_59250,4.1 +call_8842273,2024-10-03 16:33:00,Retenciones,WhatsApp,480,62,64,Agente_114,False,Hash_72163,4.8 +call_8842274,2024-10-01 23:00:00,Soporte_Nivel2,Voice,610,14,52,Agente_009,False,Hash_57744,4.7 +call_8842275,2024-10-06 03:57:00,Retenciones,Voice,872,62,97,Agente_001,True,Hash_37627,3.5 +call_8842276,2024-10-01 13:58:00,Soporte_Nivel2,Chat,227,79,44,Agente_105,True,Hash_71831,2.5 +call_8842277,2024-10-04 19:17:00,Soporte_Nivel1,Chat,769,69,82,Agente_001,True,Hash_48315,1.2 +call_8842278,2024-10-05 16:06:00,Soporte_Nivel1,WhatsApp,447,146,107,Agente_061,False,Hash_35551,2.9 +call_8842279,2024-10-04 04:39:00,Soporte_Nivel1,Chat,551,150,35,Agente_085,True,Hash_72924,4.5 +call_8842280,2024-10-06 12:05:00,Ventas,Chat,641,60,21,Agente_073,True,Hash_58172,2.4 +call_8842281,2024-10-01 23:01:00,Soporte_Nivel2,Voice,256,108,101,Agente_098,False,Hash_85699,2.9 +call_8842282,2024-10-05 11:23:00,Ventas,Chat,892,106,35,Agente_119,False,Hash_83692,4.2 +call_8842283,2024-10-02 06:10:00,Retenciones,Voice,687,106,20,Agente_086,True,Hash_78099,4.6 +call_8842284,2024-10-07 01:22:00,Ventas,Chat,435,175,44,Agente_085,False,Hash_95484,1.9 +call_8842285,2024-10-01 22:03:00,Soporte_Nivel2,Voice,745,66,116,Agente_082,False,Hash_12829,1.5 +call_8842286,2024-10-06 05:33:00,Retenciones,WhatsApp,72,75,97,Agente_094,True,Hash_27533,1.3 +call_8842287,2024-10-05 04:17:00,Soporte_Nivel1,WhatsApp,360,58,21,Agente_103,True,Hash_91306,2.6 +call_8842288,2024-10-03 15:11:00,Ventas,Voice,469,88,93,Agente_079,False,Hash_15537,2.0 +call_8842289,2024-10-02 14:53:00,Soporte_Nivel1,Voice,589,62,61,Agente_098,True,Hash_82656,1.2 +call_8842290,2024-10-03 03:24:00,Ventas,Voice,154,123,113,Agente_050,False,Hash_15234,4.1 +call_8842291,2024-10-03 19:41:00,Soporte_Nivel2,WhatsApp,626,25,38,Agente_091,True,Hash_62130,2.3 +call_8842292,2024-10-01 15:55:00,Retenciones,Voice,361,135,84,Agente_112,True,Hash_58628,4.8 +call_8842293,2024-10-02 16:20:00,Ventas,Chat,320,128,20,Agente_050,True,Hash_14982,1.8 +call_8842294,2024-10-06 14:09:00,Soporte_Nivel1,Voice,572,37,67,Agente_017,True,Hash_51511,1.5 +call_8842295,2024-10-06 18:44:00,Soporte_Nivel2,Voice,211,126,93,Agente_009,False,Hash_84617,2.6 +call_8842296,2024-10-07 04:52:00,Soporte_Nivel2,Chat,758,172,41,Agente_090,False,Hash_80181,1.0 +call_8842297,2024-10-08 03:12:00,Soporte_Nivel1,Voice,780,32,110,Agente_004,False,Hash_79814,2.0 +call_8842298,2024-10-05 13:30:00,Retenciones,WhatsApp,180,160,21,Agente_034,True,Hash_23489,4.9 +call_8842299,2024-10-06 00:01:00,Ventas,WhatsApp,894,147,11,Agente_013,True,Hash_93457,1.7 +call_8842300,2024-10-07 18:01:00,Ventas,Chat,231,5,49,Agente_076,False,Hash_98594,3.1 +call_8842301,2024-10-02 05:16:00,Soporte_Nivel2,Voice,647,100,65,Agente_005,False,Hash_25082,3.9 +call_8842302,2024-10-04 16:38:00,Ventas,WhatsApp,496,150,74,Agente_017,False,Hash_83158,1.7 +call_8842303,2024-10-07 20:51:00,Ventas,WhatsApp,696,147,67,Agente_120,False,Hash_19600,3.0 +call_8842304,2024-10-02 13:30:00,Ventas,Voice,779,55,16,Agente_071,True,Hash_95649,1.6 +call_8842305,2024-10-01 23:18:00,Soporte_Nivel1,Chat,130,142,12,Agente_094,True,Hash_61972,3.0 +call_8842306,2024-10-08 04:56:00,Retenciones,Chat,32,25,112,Agente_024,True,Hash_95211,1.7 +call_8842307,2024-10-06 13:26:00,Soporte_Nivel1,WhatsApp,844,91,39,Agente_107,True,Hash_11704,3.6 +call_8842308,2024-10-05 02:33:00,Retenciones,Voice,544,23,45,Agente_088,True,Hash_62766,4.1 +call_8842309,2024-10-05 14:16:00,Soporte_Nivel1,Voice,463,44,96,Agente_115,False,Hash_79913,4.3 +call_8842310,2024-10-04 14:59:00,Soporte_Nivel2,Voice,455,174,38,Agente_060,True,Hash_23043,1.2 +call_8842311,2024-10-04 01:15:00,Soporte_Nivel2,WhatsApp,298,125,119,Agente_058,False,Hash_78511,4.1 +call_8842312,2024-10-06 19:57:00,Ventas,Voice,629,37,113,Agente_072,True,Hash_50424,3.3 +call_8842313,2024-10-05 14:13:00,Soporte_Nivel1,Chat,574,142,41,Agente_070,True,Hash_74942,3.9 +call_8842314,2024-10-03 16:12:00,Soporte_Nivel1,Chat,732,89,43,Agente_111,True,Hash_26300,3.6 +call_8842315,2024-10-05 11:08:00,Soporte_Nivel2,WhatsApp,755,14,90,Agente_056,True,Hash_79500,2.6 +call_8842316,2024-10-05 23:26:00,Soporte_Nivel2,Voice,546,7,34,Agente_047,False,Hash_37575,4.4 +call_8842317,2024-10-02 15:17:00,Soporte_Nivel1,WhatsApp,565,55,27,Agente_106,False,Hash_14734,4.1 +call_8842318,2024-10-02 09:05:00,Ventas,Voice,483,14,109,Agente_094,False,Hash_84573,1.9 +call_8842319,2024-10-01 22:54:00,Ventas,WhatsApp,55,178,14,Agente_018,False,Hash_96107,4.3 +call_8842320,2024-10-02 12:50:00,Ventas,WhatsApp,886,61,39,Agente_056,True,Hash_65560,1.8 +call_8842321,2024-10-02 14:58:00,Ventas,WhatsApp,142,168,41,Agente_046,False,Hash_63518,2.6 +call_8842322,2024-10-02 15:55:00,Soporte_Nivel1,Voice,762,43,56,Agente_084,False,Hash_68322,2.9 +call_8842323,2024-10-01 12:04:00,Retenciones,Voice,170,158,56,Agente_005,False,Hash_34919,1.5 +call_8842324,2024-10-02 19:08:00,Soporte_Nivel2,Voice,593,64,76,Agente_068,True,Hash_39574,1.6 +call_8842325,2024-10-02 20:49:00,Ventas,Voice,717,108,69,Agente_064,True,Hash_63518,1.6 +call_8842326,2024-10-06 10:07:00,Retenciones,Voice,765,67,13,Agente_015,True,Hash_24472,4.0 +call_8842327,2024-10-06 19:16:00,Soporte_Nivel1,Chat,291,3,43,Agente_069,True,Hash_61766,2.3 +call_8842328,2024-10-06 19:13:00,Soporte_Nivel2,Voice,755,35,85,Agente_107,True,Hash_25506,4.2 +call_8842329,2024-10-06 06:20:00,Soporte_Nivel1,Voice,297,11,96,Agente_039,False,Hash_26387,3.0 +call_8842330,2024-10-05 01:40:00,Soporte_Nivel2,Voice,31,61,21,Agente_021,True,Hash_29980,1.8 +call_8842331,2024-10-03 17:26:00,Ventas,Chat,545,10,110,Agente_095,True,Hash_79141,1.1 +call_8842332,2024-10-01 22:59:00,Retenciones,Chat,843,51,89,Agente_107,True,Hash_32189,3.7 +call_8842333,2024-10-01 13:34:00,Soporte_Nivel2,Voice,129,100,67,Agente_070,True,Hash_38877,2.4 +call_8842334,2024-10-01 14:49:00,Soporte_Nivel1,Chat,460,28,21,Agente_119,True,Hash_98846,2.0 +call_8842335,2024-10-01 21:33:00,Soporte_Nivel1,WhatsApp,677,150,59,Agente_079,True,Hash_35592,4.3 +call_8842336,2024-10-03 00:34:00,Soporte_Nivel1,Voice,294,115,72,Agente_117,True,Hash_27729,2.9 +call_8842337,2024-10-02 10:52:00,Ventas,Chat,311,63,76,Agente_069,False,Hash_45082,4.4 +call_8842338,2024-10-02 14:37:00,Soporte_Nivel1,WhatsApp,516,81,15,Agente_014,True,Hash_80489,4.8 +call_8842339,2024-10-02 23:35:00,Soporte_Nivel1,Voice,213,18,74,Agente_062,False,Hash_29847,4.3 +call_8842340,2024-10-05 18:02:00,Soporte_Nivel1,Chat,736,70,70,Agente_117,True,Hash_12266,2.4 +call_8842341,2024-10-02 18:30:00,Soporte_Nivel2,Chat,160,167,11,Agente_072,True,Hash_44657,4.8 +call_8842342,2024-10-03 19:55:00,Soporte_Nivel2,WhatsApp,479,179,45,Agente_078,True,Hash_24044,4.7 +call_8842343,2024-10-05 14:49:00,Soporte_Nivel1,WhatsApp,326,96,95,Agente_015,False,Hash_51406,1.5 +call_8842344,2024-10-06 08:58:00,Soporte_Nivel2,WhatsApp,142,49,32,Agente_012,False,Hash_36551,1.8 +call_8842345,2024-10-06 04:19:00,Soporte_Nivel1,WhatsApp,867,111,106,Agente_070,False,Hash_38469,1.3 +call_8842346,2024-10-06 23:29:00,Soporte_Nivel1,Chat,389,180,21,Agente_042,True,Hash_11384,3.0 +call_8842347,2024-10-06 17:19:00,Retenciones,Chat,584,176,115,Agente_056,False,Hash_51145,3.0 +call_8842348,2024-10-02 04:52:00,Soporte_Nivel1,Chat,381,177,25,Agente_058,False,Hash_35589,4.7 +call_8842349,2024-10-05 01:37:00,Soporte_Nivel1,WhatsApp,369,116,26,Agente_036,False,Hash_40853,1.4 +call_8842350,2024-10-06 03:25:00,Soporte_Nivel2,WhatsApp,787,6,119,Agente_112,False,Hash_56931,2.4 +call_8842351,2024-10-06 12:31:00,Soporte_Nivel1,WhatsApp,147,111,112,Agente_112,True,Hash_50137,2.4 +call_8842352,2024-10-01 16:54:00,Soporte_Nivel2,Voice,58,60,116,Agente_063,True,Hash_28131,2.5 +call_8842353,2024-10-02 06:41:00,Retenciones,Voice,503,62,36,Agente_058,False,Hash_40696,5.0 +call_8842354,2024-10-06 10:43:00,Soporte_Nivel1,Chat,854,21,23,Agente_062,False,Hash_72901,2.3 +call_8842355,2024-10-03 14:33:00,Soporte_Nivel1,Voice,307,145,105,Agente_080,False,Hash_16459,4.3 +call_8842356,2024-10-03 22:29:00,Soporte_Nivel2,WhatsApp,752,13,66,Agente_099,True,Hash_69671,4.9 +call_8842357,2024-10-05 23:36:00,Soporte_Nivel2,Chat,449,71,111,Agente_017,False,Hash_89559,1.8 +call_8842358,2024-10-01 08:52:00,Soporte_Nivel2,WhatsApp,871,30,36,Agente_016,True,Hash_23927,3.4 +call_8842359,2024-10-04 01:25:00,Soporte_Nivel1,Chat,783,87,76,Agente_055,False,Hash_46982,4.2 +call_8842360,2024-10-01 10:50:00,Ventas,WhatsApp,406,34,68,Agente_115,False,Hash_98003,1.1 +call_8842361,2024-10-02 06:25:00,Ventas,Chat,142,129,23,Agente_097,True,Hash_79027,4.5 +call_8842362,2024-10-06 17:45:00,Retenciones,Chat,808,55,40,Agente_055,False,Hash_96105,1.7 +call_8842363,2024-10-05 19:29:00,Retenciones,WhatsApp,882,116,31,Agente_090,False,Hash_55165,2.5 +call_8842364,2024-10-01 12:45:00,Soporte_Nivel1,Voice,128,149,78,Agente_062,True,Hash_54477,1.2 +call_8842365,2024-10-02 15:00:00,Soporte_Nivel1,Chat,96,41,94,Agente_082,True,Hash_67622,1.3 +call_8842366,2024-10-04 07:25:00,Ventas,WhatsApp,228,46,91,Agente_085,False,Hash_91730,2.5 +call_8842367,2024-10-08 04:18:00,Ventas,Voice,161,123,79,Agente_009,False,Hash_74203,3.3 +call_8842368,2024-10-06 07:57:00,Retenciones,Voice,530,155,53,Agente_017,False,Hash_80455,4.5 +call_8842369,2024-10-06 06:50:00,Soporte_Nivel1,Chat,816,113,41,Agente_012,True,Hash_65630,1.5 +call_8842370,2024-10-05 07:53:00,Ventas,WhatsApp,556,177,14,Agente_065,False,Hash_57557,4.7 +call_8842371,2024-10-08 00:48:00,Soporte_Nivel2,Voice,879,155,110,Agente_038,True,Hash_24938,3.2 +call_8842372,2024-10-04 11:59:00,Soporte_Nivel1,WhatsApp,371,149,41,Agente_006,True,Hash_68003,1.0 +call_8842373,2024-10-05 12:22:00,Soporte_Nivel1,Chat,325,95,97,Agente_096,True,Hash_22163,1.7 +call_8842374,2024-10-04 17:08:00,Ventas,Chat,395,150,17,Agente_116,False,Hash_53827,4.5 +call_8842375,2024-10-07 07:35:00,Soporte_Nivel1,Voice,236,172,38,Agente_096,False,Hash_82858,3.2 +call_8842376,2024-10-06 13:20:00,Ventas,Chat,324,129,18,Agente_043,True,Hash_56455,4.0 +call_8842377,2024-10-07 04:57:00,Soporte_Nivel1,WhatsApp,825,140,92,Agente_047,False,Hash_80111,2.3 +call_8842378,2024-10-07 03:05:00,Soporte_Nivel1,WhatsApp,275,48,39,Agente_044,False,Hash_60726,4.6 +call_8842379,2024-10-07 06:58:00,Soporte_Nivel2,Voice,588,111,60,Agente_058,False,Hash_88178,3.8 +call_8842380,2024-10-02 13:19:00,Ventas,Chat,729,55,23,Agente_016,True,Hash_10535,2.1 +call_8842381,2024-10-04 03:33:00,Soporte_Nivel1,Voice,587,160,91,Agente_006,True,Hash_40716,3.8 +call_8842382,2024-10-07 16:38:00,Soporte_Nivel2,Voice,75,115,62,Agente_112,False,Hash_11374,3.2 +call_8842383,2024-10-04 19:40:00,Soporte_Nivel1,Voice,741,52,24,Agente_012,False,Hash_74525,3.6 +call_8842384,2024-10-06 10:59:00,Soporte_Nivel1,WhatsApp,687,121,15,Agente_103,True,Hash_59288,1.5 +call_8842385,2024-10-03 15:23:00,Ventas,Chat,288,67,40,Agente_057,False,Hash_58032,1.9 +call_8842386,2024-10-01 14:45:00,Soporte_Nivel1,WhatsApp,756,64,66,Agente_022,False,Hash_19977,4.9 +call_8842387,2024-10-01 18:12:00,Soporte_Nivel2,Chat,82,174,72,Agente_024,False,Hash_65946,2.9 +call_8842388,2024-10-03 12:56:00,Soporte_Nivel1,WhatsApp,605,58,27,Agente_120,True,Hash_20406,3.7 +call_8842389,2024-10-03 15:02:00,Ventas,Voice,440,10,94,Agente_076,True,Hash_92737,2.5 +call_8842390,2024-10-07 18:29:00,Soporte_Nivel2,Chat,157,62,81,Agente_076,True,Hash_93535,4.9 +call_8842391,2024-10-06 04:31:00,Soporte_Nivel1,Chat,664,62,76,Agente_104,False,Hash_92810,4.2 +call_8842392,2024-10-03 11:02:00,Soporte_Nivel2,Voice,297,44,47,Agente_044,True,Hash_18857,4.8 +call_8842393,2024-10-07 04:42:00,Ventas,WhatsApp,659,160,90,Agente_035,True,Hash_81898,4.7 +call_8842394,2024-10-06 11:15:00,Soporte_Nivel2,WhatsApp,263,42,42,Agente_035,False,Hash_95908,1.2 +call_8842395,2024-10-06 07:16:00,Soporte_Nivel2,WhatsApp,805,135,110,Agente_079,True,Hash_10336,1.3 +call_8842396,2024-10-02 03:12:00,Soporte_Nivel1,Chat,220,158,45,Agente_088,False,Hash_38332,1.4 +call_8842397,2024-10-05 01:29:00,Soporte_Nivel2,Voice,481,134,38,Agente_059,True,Hash_19329,1.7 +call_8842398,2024-10-02 00:32:00,Retenciones,Voice,371,113,84,Agente_010,False,Hash_19268,3.7 +call_8842399,2024-10-06 02:39:00,Soporte_Nivel1,Chat,818,180,35,Agente_022,False,Hash_81011,2.6 +call_8842400,2024-10-06 21:59:00,Soporte_Nivel1,Chat,359,34,53,Agente_099,False,Hash_99905,1.1 +call_8842401,2024-10-05 16:11:00,Soporte_Nivel1,Chat,784,75,76,Agente_080,False,Hash_23636,3.4 +call_8842402,2024-10-02 02:56:00,Ventas,Chat,459,156,44,Agente_063,False,Hash_79148,1.4 +call_8842403,2024-10-01 09:33:00,Soporte_Nivel1,Voice,874,120,68,Agente_087,False,Hash_38950,4.1 +call_8842404,2024-10-02 17:40:00,Ventas,Chat,41,97,56,Agente_077,True,Hash_89758,1.6 +call_8842405,2024-10-05 15:56:00,Soporte_Nivel2,Voice,82,14,78,Agente_074,True,Hash_59035,2.1 +call_8842406,2024-10-01 10:50:00,Soporte_Nivel1,Chat,573,110,12,Agente_062,False,Hash_36175,1.3 +call_8842407,2024-10-05 17:16:00,Retenciones,Voice,460,124,113,Agente_043,False,Hash_45697,4.3 +call_8842408,2024-10-03 04:04:00,Soporte_Nivel2,Chat,521,89,86,Agente_076,False,Hash_68537,1.4 +call_8842409,2024-10-07 14:52:00,Soporte_Nivel2,WhatsApp,640,86,47,Agente_031,False,Hash_11186,3.0 +call_8842410,2024-10-07 18:39:00,Ventas,WhatsApp,833,99,12,Agente_067,True,Hash_80449,2.0 +call_8842411,2024-10-02 22:11:00,Retenciones,WhatsApp,856,121,99,Agente_044,True,Hash_20187,1.1 +call_8842412,2024-10-07 17:08:00,Soporte_Nivel2,WhatsApp,288,173,64,Agente_071,True,Hash_34563,3.5 +call_8842413,2024-10-04 23:02:00,Retenciones,Voice,133,82,55,Agente_102,False,Hash_14651,2.1 +call_8842414,2024-10-01 20:04:00,Retenciones,Voice,308,45,111,Agente_038,True,Hash_93269,1.4 +call_8842415,2024-10-06 10:40:00,Ventas,Chat,611,60,47,Agente_118,False,Hash_30037,3.4 +call_8842416,2024-10-01 20:38:00,Ventas,Voice,804,160,89,Agente_084,False,Hash_81251,4.1 +call_8842417,2024-10-07 09:53:00,Soporte_Nivel2,Voice,331,72,33,Agente_006,True,Hash_69967,3.9 +call_8842418,2024-10-05 11:19:00,Retenciones,Chat,483,115,108,Agente_052,True,Hash_48000,1.3 +call_8842419,2024-10-04 18:44:00,Ventas,Voice,674,57,115,Agente_111,True,Hash_43170,1.1 +call_8842420,2024-10-07 07:10:00,Soporte_Nivel2,Voice,58,38,90,Agente_074,True,Hash_81892,3.6 +call_8842421,2024-10-03 01:58:00,Ventas,Voice,125,7,20,Agente_059,True,Hash_58184,3.9 +call_8842422,2024-10-05 03:06:00,Ventas,WhatsApp,41,84,21,Agente_078,True,Hash_80945,2.9 +call_8842423,2024-10-07 16:12:00,Ventas,WhatsApp,464,142,95,Agente_083,True,Hash_77697,1.6 +call_8842424,2024-10-01 18:46:00,Ventas,Voice,752,121,111,Agente_081,False,Hash_60910,1.2 +call_8842425,2024-10-04 17:54:00,Retenciones,Voice,226,64,69,Agente_065,False,Hash_58539,1.1 +call_8842426,2024-10-07 13:20:00,Retenciones,Chat,894,72,92,Agente_007,False,Hash_77708,4.8 +call_8842427,2024-10-05 18:58:00,Ventas,Chat,883,99,89,Agente_002,True,Hash_53057,4.6 +call_8842428,2024-10-03 01:57:00,Ventas,WhatsApp,338,120,108,Agente_053,True,Hash_57996,4.0 +call_8842429,2024-10-03 00:46:00,Soporte_Nivel1,WhatsApp,835,13,99,Agente_037,True,Hash_11599,4.8 +call_8842430,2024-10-02 01:01:00,Soporte_Nivel1,WhatsApp,313,104,51,Agente_113,False,Hash_87780,4.1 +call_8842431,2024-10-05 07:25:00,Soporte_Nivel2,WhatsApp,434,145,13,Agente_063,True,Hash_37175,4.3 +call_8842432,2024-10-02 07:52:00,Retenciones,Voice,271,171,115,Agente_006,True,Hash_30084,1.8 +call_8842433,2024-10-03 10:19:00,Retenciones,Voice,395,122,31,Agente_103,True,Hash_93145,2.1 +call_8842434,2024-10-05 15:38:00,Soporte_Nivel2,WhatsApp,670,152,24,Agente_096,True,Hash_23823,2.4 +call_8842435,2024-10-05 11:51:00,Soporte_Nivel2,WhatsApp,577,19,48,Agente_078,True,Hash_23701,2.3 +call_8842436,2024-10-03 09:03:00,Soporte_Nivel2,Voice,616,18,110,Agente_067,False,Hash_54718,4.2 +call_8842437,2024-10-01 11:51:00,Retenciones,Chat,541,114,42,Agente_058,False,Hash_67271,1.4 +call_8842438,2024-10-07 00:07:00,Retenciones,WhatsApp,275,62,64,Agente_021,True,Hash_28323,2.9 +call_8842439,2024-10-04 07:53:00,Ventas,WhatsApp,642,62,110,Agente_075,True,Hash_54505,1.6 +call_8842440,2024-10-05 22:09:00,Ventas,Voice,164,97,75,Agente_076,False,Hash_16858,1.4 +call_8842441,2024-10-02 12:10:00,Retenciones,WhatsApp,177,142,48,Agente_054,False,Hash_35941,4.2 +call_8842442,2024-10-06 00:33:00,Retenciones,WhatsApp,587,26,79,Agente_041,False,Hash_77627,4.6 +call_8842443,2024-10-07 17:12:00,Retenciones,Voice,476,100,80,Agente_092,True,Hash_98949,1.5 +call_8842444,2024-10-07 05:15:00,Soporte_Nivel1,Voice,891,173,99,Agente_106,True,Hash_41387,4.5 +call_8842445,2024-10-07 13:03:00,Ventas,WhatsApp,779,156,86,Agente_062,True,Hash_10152,2.6 +call_8842446,2024-10-06 10:44:00,Ventas,WhatsApp,715,34,96,Agente_021,False,Hash_68728,2.3 +call_8842447,2024-10-03 17:39:00,Retenciones,WhatsApp,688,156,112,Agente_014,False,Hash_60833,1.7 +call_8842448,2024-10-04 01:55:00,Ventas,Chat,77,164,40,Agente_087,True,Hash_15449,1.7 +call_8842449,2024-10-02 10:22:00,Retenciones,WhatsApp,453,116,93,Agente_078,True,Hash_80103,1.2 +call_8842450,2024-10-06 07:50:00,Soporte_Nivel2,Chat,196,33,73,Agente_037,False,Hash_93411,3.5 +call_8842451,2024-10-04 03:06:00,Soporte_Nivel2,Chat,852,128,86,Agente_050,True,Hash_58074,3.9 +call_8842452,2024-10-07 05:26:00,Ventas,Voice,858,162,89,Agente_024,True,Hash_62321,3.9 +call_8842453,2024-10-06 13:16:00,Retenciones,WhatsApp,179,93,61,Agente_043,True,Hash_11175,3.3 +call_8842454,2024-10-08 02:28:00,Soporte_Nivel1,WhatsApp,795,91,85,Agente_076,True,Hash_26429,3.2 +call_8842455,2024-10-04 12:37:00,Soporte_Nivel2,Chat,159,105,84,Agente_077,True,Hash_50596,3.3 +call_8842456,2024-10-03 23:42:00,Soporte_Nivel1,Chat,383,77,101,Agente_053,False,Hash_56951,2.2 +call_8842457,2024-10-03 15:08:00,Soporte_Nivel2,WhatsApp,543,159,109,Agente_035,True,Hash_55758,1.9 +call_8842458,2024-10-05 05:14:00,Retenciones,Chat,95,115,47,Agente_099,False,Hash_32224,1.9 +call_8842459,2024-10-02 05:35:00,Ventas,Chat,353,94,45,Agente_061,False,Hash_99040,3.7 +call_8842460,2024-10-05 08:25:00,Soporte_Nivel1,WhatsApp,763,39,53,Agente_011,True,Hash_50527,1.1 +call_8842461,2024-10-07 09:07:00,Ventas,Chat,750,173,12,Agente_090,False,Hash_71469,3.3 +call_8842462,2024-10-04 03:04:00,Retenciones,WhatsApp,885,72,113,Agente_091,True,Hash_94867,1.0 +call_8842463,2024-10-08 03:27:00,Soporte_Nivel1,Chat,269,72,76,Agente_090,False,Hash_63768,3.8 +call_8842464,2024-10-03 02:40:00,Retenciones,Voice,445,150,86,Agente_030,False,Hash_72940,4.4 +call_8842465,2024-10-02 10:20:00,Soporte_Nivel1,Voice,244,61,97,Agente_039,False,Hash_96322,2.6 +call_8842466,2024-10-08 05:56:00,Soporte_Nivel2,WhatsApp,417,173,116,Agente_017,False,Hash_84940,2.2 +call_8842467,2024-10-05 10:21:00,Soporte_Nivel2,Chat,550,12,84,Agente_080,True,Hash_46112,1.4 +call_8842468,2024-10-07 01:30:00,Soporte_Nivel2,Voice,836,136,76,Agente_099,True,Hash_44742,2.2 +call_8842469,2024-10-04 11:29:00,Soporte_Nivel1,Voice,82,79,50,Agente_033,False,Hash_80989,4.5 +call_8842470,2024-10-02 19:08:00,Soporte_Nivel2,Voice,478,92,49,Agente_104,True,Hash_69148,1.7 +call_8842471,2024-10-07 22:38:00,Soporte_Nivel2,Voice,336,104,29,Agente_046,False,Hash_30232,4.2 +call_8842472,2024-10-06 00:10:00,Ventas,Voice,754,178,55,Agente_089,True,Hash_68314,1.4 +call_8842473,2024-10-02 18:51:00,Soporte_Nivel2,Voice,281,9,23,Agente_006,False,Hash_37945,4.4 +call_8842474,2024-10-01 13:52:00,Retenciones,WhatsApp,57,158,32,Agente_108,True,Hash_62925,4.8 +call_8842475,2024-10-04 23:53:00,Retenciones,Chat,767,123,69,Agente_071,True,Hash_38067,3.1 +call_8842476,2024-10-02 17:41:00,Retenciones,Chat,73,68,108,Agente_085,False,Hash_42464,2.5 +call_8842477,2024-10-07 08:06:00,Retenciones,Voice,812,88,80,Agente_036,True,Hash_73943,2.6 +call_8842478,2024-10-03 13:48:00,Retenciones,Chat,549,12,68,Agente_090,False,Hash_88723,4.0 +call_8842479,2024-10-04 05:49:00,Soporte_Nivel1,Voice,336,107,70,Agente_087,True,Hash_45126,4.2 +call_8842480,2024-10-05 22:34:00,Soporte_Nivel2,WhatsApp,873,78,22,Agente_034,False,Hash_52061,2.0 +call_8842481,2024-10-07 21:12:00,Retenciones,WhatsApp,679,117,60,Agente_060,True,Hash_12520,4.6 +call_8842482,2024-10-02 19:58:00,Soporte_Nivel2,Voice,414,95,109,Agente_066,True,Hash_36462,1.7 +call_8842483,2024-10-07 20:32:00,Retenciones,WhatsApp,735,145,119,Agente_120,True,Hash_82033,2.5 +call_8842484,2024-10-04 17:31:00,Retenciones,WhatsApp,510,146,62,Agente_084,True,Hash_38188,1.5 +call_8842485,2024-10-05 18:10:00,Soporte_Nivel1,Voice,149,64,76,Agente_085,True,Hash_57085,2.5 +call_8842486,2024-10-05 20:57:00,Retenciones,Voice,369,94,96,Agente_068,False,Hash_71858,3.4 +call_8842487,2024-10-03 09:23:00,Retenciones,WhatsApp,814,142,21,Agente_036,True,Hash_44107,3.5 +call_8842488,2024-10-02 21:18:00,Retenciones,Voice,856,95,25,Agente_057,True,Hash_15592,2.7 +call_8842489,2024-10-08 05:13:00,Soporte_Nivel1,Chat,837,53,41,Agente_098,True,Hash_54029,3.9 +call_8842490,2024-10-05 06:01:00,Soporte_Nivel2,Voice,240,124,29,Agente_104,False,Hash_76748,4.8 +call_8842491,2024-10-05 08:38:00,Soporte_Nivel2,Chat,402,113,114,Agente_027,True,Hash_84840,1.7 +call_8842492,2024-10-03 16:16:00,Soporte_Nivel2,Voice,142,141,75,Agente_081,True,Hash_35036,4.8 +call_8842493,2024-10-06 07:28:00,Ventas,Chat,393,59,12,Agente_023,True,Hash_67736,4.9 +call_8842494,2024-10-03 23:01:00,Soporte_Nivel2,WhatsApp,766,155,111,Agente_053,False,Hash_37157,3.2 +call_8842495,2024-10-03 12:25:00,Ventas,Chat,470,97,17,Agente_098,False,Hash_18643,2.3 +call_8842496,2024-10-04 21:22:00,Soporte_Nivel2,WhatsApp,45,83,85,Agente_113,False,Hash_81409,3.6 +call_8842497,2024-10-08 06:14:00,Soporte_Nivel1,WhatsApp,570,72,61,Agente_109,False,Hash_65850,1.4 +call_8842498,2024-10-03 11:07:00,Ventas,Chat,719,53,29,Agente_060,False,Hash_52046,4.5 +call_8842499,2024-10-05 15:27:00,Soporte_Nivel1,WhatsApp,570,55,92,Agente_059,True,Hash_71792,3.1 +call_8842500,2024-10-03 02:11:00,Retenciones,Voice,355,37,58,Agente_067,False,Hash_27155,1.9 +call_8842501,2024-10-01 14:02:00,Retenciones,Chat,298,147,68,Agente_072,False,Hash_54385,1.8 +call_8842502,2024-10-07 10:10:00,Ventas,Chat,607,132,119,Agente_041,False,Hash_73990,4.8 +call_8842503,2024-10-05 20:55:00,Soporte_Nivel2,WhatsApp,112,172,56,Agente_051,False,Hash_43377,1.8 +call_8842504,2024-10-02 00:25:00,Soporte_Nivel2,Voice,331,111,57,Agente_079,True,Hash_10044,2.1 +call_8842505,2024-10-02 05:05:00,Soporte_Nivel2,Chat,865,68,15,Agente_038,True,Hash_84142,4.2 +call_8842506,2024-10-02 21:53:00,Soporte_Nivel1,Voice,852,12,67,Agente_022,False,Hash_55870,1.5 +call_8842507,2024-10-02 08:38:00,Soporte_Nivel2,Chat,576,46,64,Agente_028,True,Hash_84731,4.1 +call_8842508,2024-10-06 05:34:00,Retenciones,Chat,186,96,23,Agente_120,False,Hash_65942,3.1 +call_8842509,2024-10-02 23:19:00,Soporte_Nivel1,Voice,159,143,82,Agente_116,False,Hash_43086,4.1 +call_8842510,2024-10-04 23:54:00,Ventas,Voice,595,26,73,Agente_064,False,Hash_88315,3.5 +call_8842511,2024-10-04 16:56:00,Soporte_Nivel1,Voice,247,36,63,Agente_073,True,Hash_70161,3.9 +call_8842512,2024-10-06 19:05:00,Ventas,Voice,715,86,80,Agente_102,True,Hash_21669,2.9 +call_8842513,2024-10-03 09:49:00,Retenciones,Voice,404,83,116,Agente_074,False,Hash_65707,1.4 +call_8842514,2024-10-07 16:45:00,Soporte_Nivel1,Voice,420,141,42,Agente_060,True,Hash_77270,3.1 +call_8842515,2024-10-08 02:14:00,Ventas,Chat,152,156,69,Agente_046,True,Hash_53171,4.0 +call_8842516,2024-10-06 11:28:00,Retenciones,Chat,407,25,14,Agente_024,False,Hash_96096,2.8 +call_8842517,2024-10-03 18:14:00,Soporte_Nivel2,Chat,45,103,104,Agente_118,False,Hash_23349,3.9 +call_8842518,2024-10-06 04:01:00,Soporte_Nivel1,WhatsApp,407,31,15,Agente_031,False,Hash_96422,3.2 +call_8842519,2024-10-05 01:58:00,Soporte_Nivel2,WhatsApp,374,4,13,Agente_063,False,Hash_83992,3.6 +call_8842520,2024-10-02 08:04:00,Soporte_Nivel2,Voice,873,87,51,Agente_116,True,Hash_88344,1.2 +call_8842521,2024-10-01 08:05:00,Ventas,WhatsApp,637,180,106,Agente_079,False,Hash_13604,2.0 +call_8842522,2024-10-04 05:06:00,Ventas,Chat,534,67,87,Agente_057,False,Hash_49797,2.6 +call_8842523,2024-10-01 22:41:00,Ventas,Voice,550,148,43,Agente_046,True,Hash_67885,2.1 +call_8842524,2024-10-03 22:15:00,Soporte_Nivel2,WhatsApp,661,161,84,Agente_051,False,Hash_56016,2.4 +call_8842525,2024-10-06 09:04:00,Ventas,WhatsApp,347,161,57,Agente_037,True,Hash_61459,3.5 +call_8842526,2024-10-04 02:59:00,Ventas,Chat,296,147,25,Agente_072,False,Hash_38221,3.8 +call_8842527,2024-10-03 21:33:00,Soporte_Nivel2,Voice,855,130,110,Agente_095,True,Hash_40282,1.6 +call_8842528,2024-10-02 05:04:00,Soporte_Nivel2,Voice,52,114,26,Agente_093,True,Hash_76517,1.6 +call_8842529,2024-10-07 21:35:00,Soporte_Nivel2,Voice,543,152,111,Agente_085,False,Hash_93781,3.5 +call_8842530,2024-10-05 04:25:00,Soporte_Nivel2,WhatsApp,517,77,27,Agente_094,False,Hash_85702,4.4 +call_8842531,2024-10-04 17:40:00,Ventas,Voice,772,154,119,Agente_107,True,Hash_39726,3.6 +call_8842532,2024-10-07 12:55:00,Retenciones,Chat,693,63,42,Agente_018,True,Hash_27198,1.4 +call_8842533,2024-10-07 17:41:00,Soporte_Nivel2,Voice,493,60,81,Agente_039,True,Hash_35347,4.3 +call_8842534,2024-10-01 22:50:00,Ventas,WhatsApp,712,107,35,Agente_085,False,Hash_78494,2.9 +call_8842535,2024-10-03 22:11:00,Ventas,WhatsApp,315,178,62,Agente_012,False,Hash_72507,3.3 +call_8842536,2024-10-08 05:44:00,Retenciones,Voice,453,126,63,Agente_017,True,Hash_54128,2.5 +call_8842537,2024-10-01 13:14:00,Soporte_Nivel1,Voice,418,66,38,Agente_024,True,Hash_88274,1.8 +call_8842538,2024-10-04 07:49:00,Retenciones,WhatsApp,88,170,91,Agente_021,False,Hash_88941,3.9 +call_8842539,2024-10-04 19:23:00,Soporte_Nivel2,Chat,623,161,77,Agente_030,False,Hash_48798,1.8 +call_8842540,2024-10-02 15:00:00,Retenciones,Voice,537,129,18,Agente_040,False,Hash_76858,1.5 +call_8842541,2024-10-07 04:48:00,Soporte_Nivel2,WhatsApp,456,1,38,Agente_078,False,Hash_55311,2.7 +call_8842542,2024-10-03 02:42:00,Retenciones,Voice,706,77,91,Agente_067,True,Hash_79104,1.8 +call_8842543,2024-10-05 07:28:00,Soporte_Nivel1,WhatsApp,717,140,31,Agente_058,True,Hash_22268,3.5 +call_8842544,2024-10-04 17:12:00,Ventas,WhatsApp,154,89,10,Agente_015,False,Hash_70347,4.7 +call_8842545,2024-10-02 20:23:00,Ventas,Voice,136,71,118,Agente_060,False,Hash_61929,2.8 +call_8842546,2024-10-02 23:24:00,Ventas,Voice,561,28,73,Agente_017,True,Hash_73615,4.6 +call_8842547,2024-10-07 00:37:00,Retenciones,Chat,739,175,18,Agente_048,True,Hash_28048,1.4 +call_8842548,2024-10-05 00:41:00,Soporte_Nivel1,Voice,77,91,98,Agente_043,False,Hash_85568,4.5 +call_8842549,2024-10-08 06:28:00,Ventas,Voice,148,49,43,Agente_021,False,Hash_40594,2.1 +call_8842550,2024-10-07 13:10:00,Ventas,Chat,779,15,42,Agente_006,False,Hash_64512,3.1 +call_8842551,2024-10-03 15:19:00,Retenciones,WhatsApp,610,152,18,Agente_047,False,Hash_35877,2.0 +call_8842552,2024-10-05 13:49:00,Soporte_Nivel1,Voice,679,163,27,Agente_016,False,Hash_18709,2.1 +call_8842553,2024-10-07 12:28:00,Retenciones,Chat,787,117,92,Agente_037,True,Hash_78321,2.0 +call_8842554,2024-10-04 08:01:00,Soporte_Nivel1,Voice,354,80,62,Agente_058,False,Hash_42339,2.6 +call_8842555,2024-10-02 15:25:00,Soporte_Nivel1,Chat,554,68,76,Agente_116,True,Hash_74697,2.6 +call_8842556,2024-10-01 15:22:00,Retenciones,Voice,741,83,87,Agente_059,False,Hash_47079,4.0 +call_8842557,2024-10-06 05:06:00,Soporte_Nivel2,WhatsApp,97,15,73,Agente_103,True,Hash_43119,4.9 +call_8842558,2024-10-04 22:43:00,Retenciones,Chat,566,179,74,Agente_099,True,Hash_78149,3.2 +call_8842559,2024-10-03 14:57:00,Retenciones,Chat,172,102,60,Agente_023,True,Hash_34734,4.1 +call_8842560,2024-10-02 08:23:00,Ventas,WhatsApp,100,72,106,Agente_114,True,Hash_57613,4.2 +call_8842561,2024-10-03 06:51:00,Ventas,Voice,156,119,26,Agente_040,False,Hash_50084,1.6 +call_8842562,2024-10-05 14:33:00,Ventas,Chat,286,68,34,Agente_010,False,Hash_75682,1.4 +call_8842563,2024-10-01 08:57:00,Ventas,Voice,470,103,42,Agente_057,True,Hash_75927,1.8 +call_8842564,2024-10-08 00:30:00,Soporte_Nivel2,Voice,651,69,37,Agente_012,False,Hash_16784,1.4 +call_8842565,2024-10-07 10:17:00,Soporte_Nivel1,Chat,645,51,75,Agente_026,False,Hash_21548,1.8 +call_8842566,2024-10-02 06:58:00,Retenciones,WhatsApp,430,85,94,Agente_035,False,Hash_22883,1.2 +call_8842567,2024-10-03 04:49:00,Retenciones,Chat,133,122,35,Agente_014,False,Hash_47136,1.2 +call_8842568,2024-10-05 18:03:00,Retenciones,Voice,291,79,79,Agente_044,True,Hash_75304,1.4 +call_8842569,2024-10-02 16:43:00,Ventas,Voice,831,158,18,Agente_013,True,Hash_35670,2.6 +call_8842570,2024-10-06 12:01:00,Soporte_Nivel2,WhatsApp,218,4,12,Agente_096,False,Hash_75039,4.9 +call_8842571,2024-10-02 06:05:00,Retenciones,WhatsApp,703,148,75,Agente_048,True,Hash_84197,1.9 +call_8842572,2024-10-02 07:53:00,Soporte_Nivel1,Chat,491,145,64,Agente_101,False,Hash_33062,3.9 +call_8842573,2024-10-06 12:45:00,Ventas,WhatsApp,557,89,58,Agente_074,False,Hash_25107,4.3 +call_8842574,2024-10-07 11:06:00,Soporte_Nivel1,Voice,799,120,26,Agente_027,False,Hash_92945,4.0 +call_8842575,2024-10-05 05:11:00,Ventas,WhatsApp,635,149,16,Agente_040,True,Hash_87861,3.1 +call_8842576,2024-10-03 23:59:00,Ventas,Chat,196,63,68,Agente_083,True,Hash_26038,4.6 +call_8842577,2024-10-02 09:42:00,Ventas,Voice,198,33,33,Agente_107,False,Hash_52098,2.8 +call_8842578,2024-10-07 11:56:00,Retenciones,WhatsApp,746,35,72,Agente_043,False,Hash_30676,4.8 +call_8842579,2024-10-04 18:01:00,Retenciones,Voice,486,84,98,Agente_110,True,Hash_61042,2.6 +call_8842580,2024-10-02 15:32:00,Soporte_Nivel2,WhatsApp,176,148,34,Agente_054,True,Hash_43007,2.4 +call_8842581,2024-10-04 12:45:00,Soporte_Nivel2,WhatsApp,646,20,75,Agente_022,False,Hash_63617,3.6 +call_8842582,2024-10-04 11:16:00,Soporte_Nivel1,Chat,71,122,120,Agente_025,False,Hash_23364,4.5 +call_8842583,2024-10-02 09:36:00,Ventas,Voice,712,97,85,Agente_010,False,Hash_75603,2.3 +call_8842584,2024-10-05 23:15:00,Ventas,Voice,64,53,85,Agente_056,False,Hash_22562,2.0 +call_8842585,2024-10-07 20:27:00,Retenciones,Voice,69,157,11,Agente_108,True,Hash_60136,2.2 +call_8842586,2024-10-03 01:23:00,Retenciones,Chat,208,56,61,Agente_112,False,Hash_60478,2.8 +call_8842587,2024-10-05 12:36:00,Soporte_Nivel1,Voice,863,44,40,Agente_088,True,Hash_17506,2.6 +call_8842588,2024-10-02 16:21:00,Ventas,WhatsApp,892,82,86,Agente_047,False,Hash_86566,3.3 +call_8842589,2024-10-02 13:30:00,Soporte_Nivel2,Voice,614,132,40,Agente_107,False,Hash_18922,1.3 +call_8842590,2024-10-02 09:39:00,Retenciones,Voice,327,144,86,Agente_012,False,Hash_96898,1.5 +call_8842591,2024-10-05 20:15:00,Retenciones,WhatsApp,786,96,105,Agente_033,False,Hash_23859,4.1 +call_8842592,2024-10-05 10:15:00,Soporte_Nivel1,WhatsApp,857,112,14,Agente_034,False,Hash_99988,3.3 +call_8842593,2024-10-01 17:13:00,Retenciones,WhatsApp,835,92,95,Agente_027,False,Hash_83406,4.3 +call_8842594,2024-10-06 01:45:00,Soporte_Nivel2,WhatsApp,486,57,97,Agente_115,False,Hash_71745,3.1 +call_8842595,2024-10-02 20:23:00,Soporte_Nivel1,WhatsApp,320,132,99,Agente_034,False,Hash_13539,3.0 +call_8842596,2024-10-04 06:54:00,Ventas,WhatsApp,277,126,96,Agente_042,False,Hash_23049,4.6 +call_8842597,2024-10-06 10:27:00,Soporte_Nivel1,WhatsApp,885,101,22,Agente_013,False,Hash_86446,3.6 +call_8842598,2024-10-04 00:37:00,Soporte_Nivel2,Voice,171,99,116,Agente_094,False,Hash_77170,3.5 +call_8842599,2024-10-06 11:57:00,Ventas,Voice,257,36,69,Agente_093,False,Hash_41671,3.1 +call_8842600,2024-10-05 18:16:00,Retenciones,Chat,523,121,75,Agente_052,True,Hash_10105,4.4 +call_8842601,2024-10-02 09:44:00,Retenciones,Voice,821,70,73,Agente_060,True,Hash_86806,2.5 +call_8842602,2024-10-04 00:52:00,Ventas,Chat,426,164,48,Agente_032,False,Hash_46587,3.4 +call_8842603,2024-10-05 18:30:00,Ventas,Voice,630,85,32,Agente_049,False,Hash_45233,3.7 +call_8842604,2024-10-06 18:58:00,Soporte_Nivel2,Chat,331,87,97,Agente_069,False,Hash_82010,1.7 +call_8842605,2024-10-07 01:41:00,Retenciones,Chat,107,59,87,Agente_036,True,Hash_57587,4.2 +call_8842606,2024-10-03 05:56:00,Soporte_Nivel1,WhatsApp,718,56,89,Agente_073,False,Hash_97547,4.5 +call_8842607,2024-10-02 19:22:00,Ventas,Voice,778,70,82,Agente_100,True,Hash_60274,2.2 +call_8842608,2024-10-05 07:55:00,Soporte_Nivel1,Voice,123,26,73,Agente_114,True,Hash_47905,3.2 +call_8842609,2024-10-07 21:50:00,Soporte_Nivel1,Chat,815,55,46,Agente_043,True,Hash_81305,4.9 +call_8842610,2024-10-07 01:00:00,Retenciones,WhatsApp,505,159,73,Agente_013,False,Hash_74452,2.2 +call_8842611,2024-10-03 05:43:00,Retenciones,Chat,567,93,113,Agente_032,True,Hash_32050,1.9 +call_8842612,2024-10-04 19:01:00,Retenciones,WhatsApp,695,146,65,Agente_044,True,Hash_41375,4.6 +call_8842613,2024-10-01 08:45:00,Retenciones,WhatsApp,56,38,59,Agente_030,False,Hash_26144,4.9 +call_8842614,2024-10-06 16:53:00,Ventas,Chat,316,38,98,Agente_021,False,Hash_87167,4.0 +call_8842615,2024-10-03 15:02:00,Soporte_Nivel2,Voice,462,34,93,Agente_117,False,Hash_51289,3.9 +call_8842616,2024-10-07 12:32:00,Ventas,Voice,399,137,11,Agente_096,True,Hash_38078,1.9 +call_8842617,2024-10-03 07:01:00,Soporte_Nivel2,WhatsApp,247,161,102,Agente_103,True,Hash_37046,3.0 +call_8842618,2024-10-05 11:37:00,Soporte_Nivel2,WhatsApp,865,55,92,Agente_055,False,Hash_71848,3.6 +call_8842619,2024-10-02 06:55:00,Soporte_Nivel2,WhatsApp,348,60,56,Agente_064,True,Hash_47689,2.2 +call_8842620,2024-10-07 01:39:00,Soporte_Nivel1,Voice,651,176,91,Agente_116,False,Hash_24449,2.0 +call_8842621,2024-10-03 11:25:00,Ventas,Chat,599,25,32,Agente_066,True,Hash_69055,1.8 +call_8842622,2024-10-02 12:52:00,Soporte_Nivel2,WhatsApp,164,165,23,Agente_017,True,Hash_31866,2.6 +call_8842623,2024-10-07 11:16:00,Ventas,Chat,538,57,31,Agente_086,False,Hash_52100,3.9 +call_8842624,2024-10-01 16:30:00,Ventas,Voice,679,162,88,Agente_069,False,Hash_72723,1.0 +call_8842625,2024-10-04 17:27:00,Ventas,WhatsApp,521,148,89,Agente_087,False,Hash_94952,1.2 +call_8842626,2024-10-06 22:39:00,Ventas,Voice,249,137,108,Agente_042,True,Hash_16224,1.3 +call_8842627,2024-10-04 12:22:00,Ventas,WhatsApp,711,141,69,Agente_077,True,Hash_60589,3.3 +call_8842628,2024-10-04 09:40:00,Soporte_Nivel2,Chat,658,58,86,Agente_045,False,Hash_24220,1.3 +call_8842629,2024-10-04 19:53:00,Retenciones,Voice,677,133,89,Agente_052,True,Hash_37877,3.4 +call_8842630,2024-10-01 18:02:00,Retenciones,Voice,673,157,27,Agente_066,False,Hash_14339,2.2 +call_8842631,2024-10-07 13:35:00,Soporte_Nivel2,Chat,226,86,98,Agente_094,False,Hash_92406,1.5 +call_8842632,2024-10-04 11:00:00,Retenciones,Voice,268,28,77,Agente_042,False,Hash_13301,4.2 +call_8842633,2024-10-05 10:16:00,Soporte_Nivel2,WhatsApp,828,53,83,Agente_011,True,Hash_74045,4.3 +call_8842634,2024-10-05 17:23:00,Retenciones,Voice,838,56,15,Agente_082,False,Hash_33688,2.1 +call_8842635,2024-10-04 11:57:00,Retenciones,WhatsApp,568,3,96,Agente_015,False,Hash_46833,3.3 +call_8842636,2024-10-04 14:58:00,Soporte_Nivel1,Voice,338,157,66,Agente_046,True,Hash_62371,2.2 +call_8842637,2024-10-02 07:46:00,Soporte_Nivel2,Voice,396,1,75,Agente_096,False,Hash_33220,4.5 +call_8842638,2024-10-01 12:49:00,Ventas,WhatsApp,713,99,62,Agente_057,False,Hash_11235,4.2 +call_8842639,2024-10-02 23:32:00,Soporte_Nivel1,Voice,793,142,15,Agente_004,True,Hash_62037,2.3 +call_8842640,2024-10-07 09:48:00,Retenciones,WhatsApp,408,37,69,Agente_119,True,Hash_70880,3.3 +call_8842641,2024-10-05 06:05:00,Retenciones,WhatsApp,759,46,85,Agente_117,True,Hash_68527,4.7 +call_8842642,2024-10-02 07:47:00,Ventas,Voice,491,147,86,Agente_040,False,Hash_81132,1.6 +call_8842643,2024-10-07 15:58:00,Ventas,WhatsApp,134,40,82,Agente_030,False,Hash_82659,2.3 +call_8842644,2024-10-06 18:02:00,Ventas,Chat,737,57,108,Agente_028,True,Hash_15373,1.8 +call_8842645,2024-10-03 11:26:00,Ventas,Voice,482,79,90,Agente_107,True,Hash_10459,1.5 +call_8842646,2024-10-02 00:28:00,Ventas,WhatsApp,182,53,116,Agente_014,False,Hash_63639,4.7 +call_8842647,2024-10-07 03:02:00,Soporte_Nivel1,Voice,90,155,90,Agente_045,False,Hash_31370,2.7 +call_8842648,2024-10-04 19:20:00,Soporte_Nivel2,WhatsApp,364,51,94,Agente_064,False,Hash_73374,4.6 +call_8842649,2024-10-05 06:31:00,Retenciones,Chat,336,55,84,Agente_035,False,Hash_39978,3.2 +call_8842650,2024-10-04 21:30:00,Soporte_Nivel1,Voice,713,145,69,Agente_001,True,Hash_68355,3.9 +call_8842651,2024-10-06 16:46:00,Soporte_Nivel2,WhatsApp,806,157,108,Agente_103,True,Hash_73716,4.3 +call_8842652,2024-10-06 09:24:00,Ventas,Chat,886,77,21,Agente_028,False,Hash_68433,2.4 +call_8842653,2024-10-04 06:18:00,Soporte_Nivel1,Chat,658,40,119,Agente_074,False,Hash_26733,3.0 +call_8842654,2024-10-03 08:02:00,Ventas,WhatsApp,168,13,26,Agente_112,True,Hash_16116,4.6 +call_8842655,2024-10-07 05:16:00,Retenciones,Chat,175,141,36,Agente_057,True,Hash_62294,2.6 +call_8842656,2024-10-06 02:08:00,Soporte_Nivel2,Chat,33,101,89,Agente_067,True,Hash_26359,2.1 +call_8842657,2024-10-05 11:36:00,Ventas,WhatsApp,637,27,116,Agente_024,False,Hash_96340,3.0 +call_8842658,2024-10-01 22:03:00,Ventas,WhatsApp,506,177,71,Agente_066,True,Hash_53084,4.0 +call_8842659,2024-10-05 00:49:00,Soporte_Nivel1,WhatsApp,564,90,60,Agente_053,False,Hash_98106,4.9 +call_8842660,2024-10-05 17:46:00,Soporte_Nivel2,Voice,66,98,12,Agente_074,False,Hash_81196,4.4 +call_8842661,2024-10-06 23:14:00,Retenciones,Chat,400,102,14,Agente_101,False,Hash_47272,2.9 +call_8842662,2024-10-01 21:05:00,Soporte_Nivel2,Chat,154,52,36,Agente_038,False,Hash_62818,3.8 +call_8842663,2024-10-05 06:11:00,Retenciones,Chat,242,135,72,Agente_024,True,Hash_24610,4.1 +call_8842664,2024-10-03 19:56:00,Retenciones,Voice,843,76,112,Agente_027,False,Hash_45181,3.8 +call_8842665,2024-10-04 12:30:00,Soporte_Nivel2,WhatsApp,596,96,35,Agente_040,False,Hash_13559,3.5 +call_8842666,2024-10-02 10:16:00,Retenciones,Voice,277,32,78,Agente_012,False,Hash_97512,4.8 +call_8842667,2024-10-01 08:03:00,Ventas,WhatsApp,610,142,90,Agente_004,True,Hash_17137,4.0 +call_8842668,2024-10-03 05:40:00,Retenciones,Chat,223,144,73,Agente_067,True,Hash_55333,2.2 +call_8842669,2024-10-07 16:42:00,Soporte_Nivel2,WhatsApp,227,27,52,Agente_037,True,Hash_71182,3.7 +call_8842670,2024-10-03 09:01:00,Soporte_Nivel2,WhatsApp,34,157,78,Agente_080,False,Hash_69949,4.8 +call_8842671,2024-10-01 22:15:00,Ventas,WhatsApp,740,67,73,Agente_100,False,Hash_45653,4.3 +call_8842672,2024-10-02 19:01:00,Retenciones,WhatsApp,223,154,110,Agente_040,False,Hash_12020,2.3 +call_8842673,2024-10-04 04:46:00,Ventas,Chat,845,77,84,Agente_068,False,Hash_82106,1.5 +call_8842674,2024-10-05 13:20:00,Ventas,Voice,449,44,65,Agente_090,False,Hash_52471,4.5 +call_8842675,2024-10-05 14:29:00,Ventas,WhatsApp,207,165,106,Agente_117,False,Hash_49174,3.4 +call_8842676,2024-10-01 12:49:00,Ventas,Chat,402,97,87,Agente_025,False,Hash_17022,1.6 +call_8842677,2024-10-01 23:18:00,Soporte_Nivel2,WhatsApp,597,9,90,Agente_103,False,Hash_22218,2.0 +call_8842678,2024-10-04 03:19:00,Soporte_Nivel1,WhatsApp,882,84,27,Agente_053,False,Hash_69753,1.9 +call_8842679,2024-10-02 14:08:00,Ventas,Chat,741,175,52,Agente_110,False,Hash_39829,2.7 +call_8842680,2024-10-02 16:23:00,Soporte_Nivel2,Chat,789,64,120,Agente_039,False,Hash_14605,3.5 +call_8842681,2024-10-08 06:32:00,Soporte_Nivel1,Voice,592,126,20,Agente_083,False,Hash_95283,3.1 +call_8842682,2024-10-07 03:32:00,Retenciones,Voice,820,151,47,Agente_111,False,Hash_78393,1.5 +call_8842683,2024-10-08 04:40:00,Soporte_Nivel2,Voice,834,155,73,Agente_016,False,Hash_14459,2.6 +call_8842684,2024-10-06 02:33:00,Ventas,Voice,154,20,17,Agente_112,False,Hash_61594,3.6 +call_8842685,2024-10-06 03:03:00,Ventas,WhatsApp,109,166,28,Agente_021,True,Hash_70119,3.7 +call_8842686,2024-10-03 02:40:00,Ventas,WhatsApp,297,34,89,Agente_076,True,Hash_30100,4.9 +call_8842687,2024-10-06 04:24:00,Retenciones,Chat,327,86,32,Agente_099,True,Hash_39140,3.5 +call_8842688,2024-10-06 02:34:00,Retenciones,Voice,118,52,107,Agente_068,False,Hash_45051,1.9 +call_8842689,2024-10-01 19:56:00,Soporte_Nivel1,WhatsApp,618,106,39,Agente_017,True,Hash_69054,1.8 +call_8842690,2024-10-02 08:15:00,Soporte_Nivel2,WhatsApp,128,152,83,Agente_101,True,Hash_99386,3.3 +call_8842691,2024-10-04 17:02:00,Ventas,Voice,319,142,113,Agente_046,True,Hash_27152,2.9 +call_8842692,2024-10-05 11:00:00,Soporte_Nivel2,Voice,533,83,27,Agente_057,False,Hash_65755,4.1 +call_8842693,2024-10-06 14:37:00,Retenciones,WhatsApp,621,20,97,Agente_076,False,Hash_47887,1.4 +call_8842694,2024-10-05 08:42:00,Soporte_Nivel2,Chat,217,7,66,Agente_109,True,Hash_90759,4.7 +call_8842695,2024-10-01 16:38:00,Retenciones,Chat,557,49,64,Agente_056,True,Hash_26018,1.3 +call_8842696,2024-10-02 07:36:00,Soporte_Nivel1,WhatsApp,698,83,120,Agente_086,False,Hash_37806,2.4 +call_8842697,2024-10-02 04:26:00,Ventas,Voice,295,91,92,Agente_109,True,Hash_75884,2.6 +call_8842698,2024-10-05 23:29:00,Retenciones,Chat,159,102,35,Agente_061,False,Hash_12591,2.6 +call_8842699,2024-10-04 02:47:00,Soporte_Nivel2,Chat,434,66,37,Agente_065,False,Hash_51707,3.4 +call_8842700,2024-10-04 17:14:00,Soporte_Nivel2,Voice,143,108,33,Agente_100,False,Hash_96138,1.7 +call_8842701,2024-10-07 21:01:00,Ventas,WhatsApp,460,137,33,Agente_051,True,Hash_82860,5.0 +call_8842702,2024-10-02 05:03:00,Soporte_Nivel1,WhatsApp,205,70,44,Agente_003,True,Hash_85354,3.7 +call_8842703,2024-10-05 19:17:00,Retenciones,Chat,320,132,81,Agente_048,False,Hash_34956,2.7 +call_8842704,2024-10-05 15:40:00,Soporte_Nivel1,Chat,860,101,96,Agente_049,False,Hash_28227,1.4 +call_8842705,2024-10-02 23:28:00,Soporte_Nivel2,Chat,319,90,56,Agente_047,False,Hash_22773,2.9 +call_8842706,2024-10-07 16:42:00,Retenciones,Voice,340,143,41,Agente_024,True,Hash_36244,2.8 +call_8842707,2024-10-07 21:02:00,Retenciones,WhatsApp,323,82,86,Agente_063,False,Hash_94540,2.4 +call_8842708,2024-10-07 16:44:00,Retenciones,WhatsApp,541,25,48,Agente_011,False,Hash_82035,3.8 +call_8842709,2024-10-07 13:51:00,Soporte_Nivel1,Chat,849,27,75,Agente_007,True,Hash_33797,4.4 +call_8842710,2024-10-03 07:13:00,Soporte_Nivel2,Chat,143,28,84,Agente_112,False,Hash_35328,1.1 +call_8842711,2024-10-04 12:13:00,Soporte_Nivel2,Voice,852,154,68,Agente_062,False,Hash_70839,3.3 +call_8842712,2024-10-01 21:09:00,Soporte_Nivel2,Voice,754,91,57,Agente_037,False,Hash_23842,3.2 +call_8842713,2024-10-06 19:14:00,Soporte_Nivel1,Voice,281,98,52,Agente_087,True,Hash_67776,2.1 +call_8842714,2024-10-02 19:32:00,Soporte_Nivel2,Chat,166,110,59,Agente_056,False,Hash_37320,1.8 +call_8842715,2024-10-08 05:25:00,Ventas,Chat,380,113,85,Agente_050,True,Hash_37841,3.2 +call_8842716,2024-10-02 10:27:00,Soporte_Nivel2,Voice,73,120,108,Agente_054,True,Hash_68055,2.1 +call_8842717,2024-10-04 11:29:00,Retenciones,Voice,589,145,74,Agente_078,False,Hash_41403,3.6 +call_8842718,2024-10-05 05:24:00,Retenciones,Chat,188,37,94,Agente_099,False,Hash_83995,3.5 +call_8842719,2024-10-05 21:01:00,Retenciones,Chat,662,68,16,Agente_068,False,Hash_16232,2.3 +call_8842720,2024-10-06 17:49:00,Ventas,Chat,422,160,23,Agente_019,True,Hash_57060,3.0 +call_8842721,2024-10-04 10:15:00,Soporte_Nivel2,WhatsApp,582,154,25,Agente_008,True,Hash_57382,4.0 +call_8842722,2024-10-08 03:48:00,Soporte_Nivel1,WhatsApp,310,156,54,Agente_057,True,Hash_20004,4.1 +call_8842723,2024-10-04 03:13:00,Ventas,Voice,532,178,34,Agente_033,False,Hash_82789,2.1 +call_8842724,2024-10-01 16:43:00,Soporte_Nivel2,Chat,824,126,51,Agente_077,False,Hash_30505,4.1 +call_8842725,2024-10-03 18:45:00,Soporte_Nivel1,Voice,606,138,91,Agente_076,False,Hash_45198,2.2 +call_8842726,2024-10-04 00:15:00,Ventas,Voice,92,105,116,Agente_010,False,Hash_28687,4.1 +call_8842727,2024-10-05 14:57:00,Retenciones,Chat,44,138,31,Agente_101,False,Hash_79800,1.6 +call_8842728,2024-10-04 02:10:00,Soporte_Nivel2,Chat,300,169,48,Agente_099,True,Hash_93750,4.8 +call_8842729,2024-10-03 23:46:00,Ventas,WhatsApp,844,172,86,Agente_018,True,Hash_31500,1.5 +call_8842730,2024-10-04 02:56:00,Soporte_Nivel2,Voice,567,169,87,Agente_034,True,Hash_85653,4.1 +call_8842731,2024-10-04 05:28:00,Soporte_Nivel1,Voice,791,1,42,Agente_116,False,Hash_72210,1.2 +call_8842732,2024-10-07 16:35:00,Retenciones,Chat,653,57,61,Agente_021,False,Hash_58641,2.0 +call_8842733,2024-10-03 18:32:00,Soporte_Nivel2,Voice,106,43,58,Agente_014,False,Hash_60654,2.4 +call_8842734,2024-10-06 20:10:00,Soporte_Nivel1,Chat,309,21,111,Agente_117,True,Hash_28172,2.2 +call_8842735,2024-10-04 06:24:00,Retenciones,WhatsApp,393,70,74,Agente_102,True,Hash_19811,4.2 +call_8842736,2024-10-01 23:14:00,Retenciones,WhatsApp,558,84,74,Agente_037,False,Hash_32057,3.0 +call_8842737,2024-10-03 10:27:00,Soporte_Nivel1,WhatsApp,186,130,79,Agente_054,False,Hash_58071,1.2 +call_8842738,2024-10-01 08:15:00,Soporte_Nivel1,WhatsApp,87,123,116,Agente_079,True,Hash_86594,3.2 +call_8842739,2024-10-03 01:34:00,Ventas,Voice,405,175,44,Agente_081,True,Hash_48551,1.9 +call_8842740,2024-10-07 02:00:00,Ventas,Chat,629,74,12,Agente_092,False,Hash_26209,2.9 +call_8842741,2024-10-04 11:34:00,Retenciones,WhatsApp,838,9,40,Agente_024,False,Hash_93192,4.2 +call_8842742,2024-10-02 00:10:00,Soporte_Nivel2,Voice,482,154,98,Agente_087,True,Hash_43348,3.3 +call_8842743,2024-10-06 19:18:00,Retenciones,Chat,584,103,58,Agente_119,True,Hash_66628,4.5 +call_8842744,2024-10-05 17:42:00,Soporte_Nivel1,Voice,303,6,20,Agente_028,False,Hash_29890,3.8 +call_8842745,2024-10-05 21:48:00,Retenciones,Chat,835,92,10,Agente_096,True,Hash_18563,1.7 +call_8842746,2024-10-03 21:54:00,Retenciones,Voice,743,79,22,Agente_050,False,Hash_82577,2.0 +call_8842747,2024-10-03 03:50:00,Ventas,Voice,116,127,40,Agente_110,True,Hash_24321,1.9 +call_8842748,2024-10-01 15:15:00,Soporte_Nivel2,WhatsApp,889,65,118,Agente_064,True,Hash_48898,2.2 +call_8842749,2024-10-05 01:24:00,Soporte_Nivel2,Chat,322,136,44,Agente_031,True,Hash_67543,2.9 +call_8842750,2024-10-07 21:43:00,Retenciones,Voice,871,180,95,Agente_111,True,Hash_14032,1.9 +call_8842751,2024-10-08 05:46:00,Soporte_Nivel2,Chat,279,87,102,Agente_043,False,Hash_76222,3.1 +call_8842752,2024-10-07 04:49:00,Retenciones,Chat,252,148,53,Agente_076,False,Hash_57185,2.0 +call_8842753,2024-10-07 23:37:00,Soporte_Nivel2,WhatsApp,470,80,94,Agente_120,False,Hash_37065,2.4 +call_8842754,2024-10-03 23:51:00,Ventas,WhatsApp,161,139,74,Agente_110,True,Hash_58885,2.7 +call_8842755,2024-10-07 13:59:00,Retenciones,WhatsApp,317,11,86,Agente_056,False,Hash_54385,1.6 +call_8842756,2024-10-03 03:11:00,Retenciones,Voice,107,30,22,Agente_089,False,Hash_92835,4.7 +call_8842757,2024-10-01 20:51:00,Ventas,WhatsApp,581,96,88,Agente_071,False,Hash_81081,3.7 +call_8842758,2024-10-01 19:34:00,Soporte_Nivel1,Chat,812,29,51,Agente_071,False,Hash_65652,1.1 +call_8842759,2024-10-01 21:40:00,Soporte_Nivel2,Chat,185,0,90,Agente_041,False,Hash_95470,2.4 +call_8842760,2024-10-02 01:55:00,Soporte_Nivel2,Voice,472,4,95,Agente_064,True,Hash_18587,3.7 +call_8842761,2024-10-02 05:51:00,Soporte_Nivel2,Voice,301,171,33,Agente_062,False,Hash_34019,2.8 +call_8842762,2024-10-03 14:45:00,Soporte_Nivel2,WhatsApp,146,166,76,Agente_003,False,Hash_35759,3.0 +call_8842763,2024-10-07 14:08:00,Retenciones,Chat,757,60,115,Agente_094,False,Hash_13697,1.2 +call_8842764,2024-10-07 12:50:00,Ventas,WhatsApp,191,99,44,Agente_097,True,Hash_78448,1.6 +call_8842765,2024-10-02 19:01:00,Retenciones,WhatsApp,372,94,36,Agente_109,True,Hash_35994,2.5 +call_8842766,2024-10-04 20:38:00,Soporte_Nivel2,Voice,412,111,113,Agente_059,False,Hash_44125,1.1 +call_8842767,2024-10-01 22:14:00,Soporte_Nivel1,WhatsApp,444,138,70,Agente_086,True,Hash_97860,3.5 +call_8842768,2024-10-04 05:03:00,Retenciones,WhatsApp,175,101,120,Agente_048,False,Hash_14694,2.5 +call_8842769,2024-10-06 20:31:00,Ventas,Voice,565,73,44,Agente_066,True,Hash_60059,2.4 +call_8842770,2024-10-02 01:46:00,Retenciones,WhatsApp,620,66,48,Agente_034,True,Hash_63236,2.1 +call_8842771,2024-10-08 03:10:00,Ventas,Voice,126,156,68,Agente_066,False,Hash_40051,4.9 +call_8842772,2024-10-01 21:42:00,Soporte_Nivel1,Chat,164,140,53,Agente_026,True,Hash_53416,2.6 +call_8842773,2024-10-03 02:46:00,Soporte_Nivel1,WhatsApp,875,11,101,Agente_094,False,Hash_17058,2.7 +call_8842774,2024-10-02 00:05:00,Soporte_Nivel1,Chat,838,10,28,Agente_064,True,Hash_48100,3.8 +call_8842775,2024-10-05 06:05:00,Ventas,Voice,694,44,10,Agente_069,False,Hash_47178,1.7 +call_8842776,2024-10-06 05:37:00,Retenciones,Voice,754,177,25,Agente_096,False,Hash_60825,4.0 +call_8842777,2024-10-05 23:55:00,Retenciones,Voice,453,123,27,Agente_059,True,Hash_13176,2.1 +call_8842778,2024-10-05 21:39:00,Soporte_Nivel2,Chat,271,108,69,Agente_099,False,Hash_33952,2.9 +call_8842779,2024-10-01 15:46:00,Ventas,WhatsApp,200,156,79,Agente_028,False,Hash_10494,3.0 +call_8842780,2024-10-07 09:17:00,Soporte_Nivel1,Voice,515,20,33,Agente_113,True,Hash_37167,4.7 +call_8842781,2024-10-02 15:02:00,Soporte_Nivel1,Voice,579,97,92,Agente_111,False,Hash_44719,1.4 +call_8842782,2024-10-02 14:16:00,Soporte_Nivel2,Voice,144,151,61,Agente_077,True,Hash_70004,3.8 +call_8842783,2024-10-04 08:40:00,Soporte_Nivel1,Chat,60,172,14,Agente_067,True,Hash_35326,3.2 +call_8842784,2024-10-05 22:32:00,Ventas,WhatsApp,37,172,35,Agente_110,False,Hash_24195,4.7 +call_8842785,2024-10-03 01:41:00,Soporte_Nivel1,Voice,565,5,85,Agente_108,True,Hash_12132,1.8 +call_8842786,2024-10-02 09:49:00,Ventas,Voice,797,130,49,Agente_101,True,Hash_96806,4.8 +call_8842787,2024-10-06 13:09:00,Ventas,Voice,371,130,20,Agente_061,True,Hash_35668,2.1 +call_8842788,2024-10-05 07:30:00,Retenciones,Chat,336,56,71,Agente_039,False,Hash_18416,3.4 +call_8842789,2024-10-07 22:30:00,Ventas,Chat,174,179,65,Agente_058,False,Hash_75288,1.5 +call_8842790,2024-10-04 20:20:00,Soporte_Nivel2,WhatsApp,269,33,97,Agente_040,True,Hash_14128,4.0 +call_8842791,2024-10-02 12:55:00,Ventas,Chat,582,133,24,Agente_087,True,Hash_13779,4.5 +call_8842792,2024-10-03 18:22:00,Retenciones,Chat,151,76,93,Agente_082,True,Hash_89039,4.6 +call_8842793,2024-10-03 09:25:00,Retenciones,Voice,35,114,10,Agente_005,True,Hash_59602,2.1 +call_8842794,2024-10-03 00:08:00,Ventas,WhatsApp,714,161,60,Agente_029,True,Hash_41927,2.7 +call_8842795,2024-10-07 07:16:00,Ventas,Voice,651,172,37,Agente_104,True,Hash_35371,4.1 +call_8842796,2024-10-02 06:18:00,Soporte_Nivel1,Chat,507,111,109,Agente_104,True,Hash_42348,2.1 +call_8842797,2024-10-02 13:18:00,Retenciones,Chat,33,68,101,Agente_005,True,Hash_74114,2.4 +call_8842798,2024-10-01 17:57:00,Soporte_Nivel2,Voice,900,5,80,Agente_073,True,Hash_41510,4.2 +call_8842799,2024-10-07 02:15:00,Ventas,Voice,558,163,21,Agente_082,True,Hash_41931,4.9 +call_8842800,2024-10-01 13:14:00,Ventas,Voice,782,60,101,Agente_015,True,Hash_24669,3.4 +call_8842801,2024-10-01 20:51:00,Retenciones,WhatsApp,290,52,21,Agente_052,True,Hash_64241,3.0 +call_8842802,2024-10-05 02:51:00,Retenciones,Chat,234,11,13,Agente_044,True,Hash_65333,1.8 +call_8842803,2024-10-06 09:15:00,Soporte_Nivel1,WhatsApp,373,59,55,Agente_114,True,Hash_71256,3.5 +call_8842804,2024-10-05 18:50:00,Retenciones,Voice,295,113,78,Agente_115,True,Hash_69343,3.6 +call_8842805,2024-10-07 19:58:00,Retenciones,WhatsApp,729,106,31,Agente_045,True,Hash_25154,2.4 +call_8842806,2024-10-01 14:03:00,Soporte_Nivel1,Voice,562,11,22,Agente_017,True,Hash_20649,2.5 +call_8842807,2024-10-06 00:49:00,Ventas,Voice,450,115,13,Agente_067,False,Hash_38771,3.7 +call_8842808,2024-10-03 13:09:00,Retenciones,WhatsApp,116,90,26,Agente_109,False,Hash_94421,3.0 +call_8842809,2024-10-03 09:06:00,Soporte_Nivel2,Voice,595,7,36,Agente_038,False,Hash_35342,3.5 +call_8842810,2024-10-04 15:11:00,Soporte_Nivel1,WhatsApp,861,62,69,Agente_101,False,Hash_58458,4.4 +call_8842811,2024-10-03 17:34:00,Soporte_Nivel2,Chat,787,77,35,Agente_081,False,Hash_63147,2.1 +call_8842812,2024-10-05 22:06:00,Soporte_Nivel2,Voice,729,120,111,Agente_075,True,Hash_60074,4.2 +call_8842813,2024-10-06 03:34:00,Retenciones,WhatsApp,162,72,59,Agente_036,False,Hash_75550,1.7 +call_8842814,2024-10-05 19:57:00,Ventas,Chat,849,81,45,Agente_046,True,Hash_94072,2.7 +call_8842815,2024-10-03 11:10:00,Ventas,Chat,116,94,70,Agente_093,True,Hash_87243,3.4 +call_8842816,2024-10-06 07:47:00,Soporte_Nivel1,WhatsApp,557,10,56,Agente_049,False,Hash_98983,1.4 +call_8842817,2024-10-07 12:27:00,Soporte_Nivel1,Voice,224,80,20,Agente_053,True,Hash_89991,5.0 +call_8842818,2024-10-05 11:06:00,Soporte_Nivel1,WhatsApp,83,65,42,Agente_021,True,Hash_61516,4.8 +call_8842819,2024-10-05 20:52:00,Retenciones,Chat,89,51,111,Agente_074,True,Hash_87277,1.7 +call_8842820,2024-10-05 15:18:00,Ventas,WhatsApp,609,8,64,Agente_043,True,Hash_82851,4.2 +call_8842821,2024-10-02 02:01:00,Soporte_Nivel2,Voice,172,107,32,Agente_120,False,Hash_17300,1.0 +call_8842822,2024-10-05 08:41:00,Soporte_Nivel1,Voice,357,138,61,Agente_079,True,Hash_79316,1.2 +call_8842823,2024-10-06 05:56:00,Ventas,WhatsApp,587,0,15,Agente_111,True,Hash_61128,1.6 +call_8842824,2024-10-06 01:39:00,Soporte_Nivel1,Voice,367,132,90,Agente_046,False,Hash_46729,4.5 +call_8842825,2024-10-04 00:33:00,Soporte_Nivel1,Chat,260,36,12,Agente_038,False,Hash_51752,1.3 +call_8842826,2024-10-05 05:19:00,Ventas,WhatsApp,291,57,37,Agente_060,True,Hash_53626,3.3 +call_8842827,2024-10-03 17:33:00,Soporte_Nivel2,Chat,234,57,16,Agente_032,False,Hash_37019,4.0 +call_8842828,2024-10-05 00:19:00,Retenciones,WhatsApp,351,174,38,Agente_030,True,Hash_11358,1.1 +call_8842829,2024-10-02 10:09:00,Ventas,Voice,138,174,10,Agente_034,True,Hash_99991,4.8 +call_8842830,2024-10-05 17:37:00,Ventas,Chat,56,173,23,Agente_080,True,Hash_66494,3.6 +call_8842831,2024-10-03 17:08:00,Ventas,Voice,66,81,101,Agente_082,True,Hash_41360,4.6 +call_8842832,2024-10-03 09:34:00,Ventas,WhatsApp,886,59,96,Agente_091,True,Hash_89102,2.2 +call_8842833,2024-10-04 09:51:00,Soporte_Nivel2,Chat,343,105,100,Agente_079,True,Hash_59230,3.7 +call_8842834,2024-10-07 11:27:00,Soporte_Nivel1,Chat,277,30,24,Agente_027,True,Hash_82141,3.1 +call_8842835,2024-10-05 21:14:00,Retenciones,Chat,220,51,99,Agente_119,False,Hash_98396,4.6 +call_8842836,2024-10-04 08:11:00,Soporte_Nivel1,Voice,196,100,115,Agente_110,False,Hash_46015,4.4 +call_8842837,2024-10-05 17:24:00,Soporte_Nivel1,WhatsApp,66,38,21,Agente_030,True,Hash_17148,1.5 +call_8842838,2024-10-01 16:06:00,Soporte_Nivel2,WhatsApp,693,146,51,Agente_078,True,Hash_49718,1.6 +call_8842839,2024-10-05 18:32:00,Ventas,WhatsApp,635,113,107,Agente_035,False,Hash_75764,2.3 +call_8842840,2024-10-07 12:55:00,Soporte_Nivel2,Voice,848,60,92,Agente_080,False,Hash_23595,3.7 +call_8842841,2024-10-06 17:03:00,Soporte_Nivel2,WhatsApp,210,0,66,Agente_029,False,Hash_82750,1.8 +call_8842842,2024-10-06 10:04:00,Ventas,WhatsApp,359,147,66,Agente_081,True,Hash_97990,1.6 +call_8842843,2024-10-03 08:03:00,Soporte_Nivel1,Chat,846,167,91,Agente_035,False,Hash_43325,1.8 +call_8842844,2024-10-08 02:48:00,Soporte_Nivel1,WhatsApp,493,180,89,Agente_054,False,Hash_82889,3.4 +call_8842845,2024-10-03 04:23:00,Soporte_Nivel1,Chat,251,95,62,Agente_046,True,Hash_91703,4.2 +call_8842846,2024-10-06 14:56:00,Retenciones,WhatsApp,76,133,18,Agente_056,True,Hash_16642,4.3 +call_8842847,2024-10-02 12:32:00,Soporte_Nivel1,Voice,248,19,55,Agente_035,False,Hash_19210,1.7 +call_8842848,2024-10-01 11:07:00,Soporte_Nivel1,WhatsApp,551,9,48,Agente_027,True,Hash_89125,2.7 +call_8842849,2024-10-04 07:10:00,Ventas,WhatsApp,481,127,74,Agente_108,False,Hash_68549,3.7 +call_8842850,2024-10-06 09:53:00,Soporte_Nivel1,Voice,701,29,32,Agente_012,False,Hash_10268,3.3 +call_8842851,2024-10-02 10:45:00,Soporte_Nivel2,Voice,297,72,78,Agente_102,True,Hash_19135,2.0 +call_8842852,2024-10-04 19:22:00,Soporte_Nivel2,Chat,354,122,21,Agente_097,True,Hash_60373,2.9 +call_8842853,2024-10-07 06:29:00,Soporte_Nivel2,WhatsApp,836,109,79,Agente_072,True,Hash_92043,4.6 +call_8842854,2024-10-08 03:32:00,Retenciones,WhatsApp,433,101,72,Agente_063,True,Hash_77470,3.0 +call_8842855,2024-10-03 18:43:00,Retenciones,Voice,879,67,93,Agente_106,True,Hash_55287,2.8 +call_8842856,2024-10-03 11:15:00,Ventas,Chat,429,82,89,Agente_086,False,Hash_20749,2.1 +call_8842857,2024-10-03 09:28:00,Soporte_Nivel1,WhatsApp,839,48,88,Agente_082,False,Hash_29842,2.9 +call_8842858,2024-10-01 12:03:00,Soporte_Nivel1,Chat,705,104,60,Agente_007,False,Hash_17678,1.6 +call_8842859,2024-10-04 01:22:00,Ventas,Chat,39,109,74,Agente_036,False,Hash_53993,3.4 +call_8842860,2024-10-08 01:40:00,Soporte_Nivel1,Voice,326,61,111,Agente_063,True,Hash_88147,3.5 +call_8842861,2024-10-04 03:36:00,Soporte_Nivel1,Voice,33,83,95,Agente_115,True,Hash_34958,2.6 +call_8842862,2024-10-05 09:39:00,Soporte_Nivel2,WhatsApp,732,113,72,Agente_090,False,Hash_21662,3.6 +call_8842863,2024-10-08 02:07:00,Soporte_Nivel1,WhatsApp,800,2,107,Agente_004,True,Hash_29967,3.6 +call_8842864,2024-10-05 20:52:00,Retenciones,WhatsApp,895,109,40,Agente_096,False,Hash_69188,3.7 +call_8842865,2024-10-03 04:13:00,Retenciones,WhatsApp,887,126,61,Agente_063,False,Hash_84294,1.1 +call_8842866,2024-10-06 23:31:00,Ventas,WhatsApp,204,5,107,Agente_030,True,Hash_65299,5.0 +call_8842867,2024-10-06 11:49:00,Soporte_Nivel2,WhatsApp,848,115,94,Agente_086,True,Hash_63510,3.3 +call_8842868,2024-10-02 21:05:00,Soporte_Nivel1,Voice,383,93,82,Agente_008,False,Hash_98600,4.9 +call_8842869,2024-10-05 08:57:00,Soporte_Nivel2,Chat,274,74,71,Agente_065,True,Hash_36601,1.8 +call_8842870,2024-10-07 02:55:00,Soporte_Nivel2,Voice,230,83,28,Agente_092,True,Hash_10685,2.5 +call_8842871,2024-10-04 12:17:00,Ventas,WhatsApp,635,16,18,Agente_018,False,Hash_48583,1.6 +call_8842872,2024-10-02 11:19:00,Ventas,Voice,238,131,24,Agente_110,False,Hash_63965,4.2 +call_8842873,2024-10-06 14:21:00,Soporte_Nivel2,WhatsApp,336,170,47,Agente_004,True,Hash_12892,4.0 +call_8842874,2024-10-07 04:37:00,Soporte_Nivel2,Voice,341,149,118,Agente_105,False,Hash_38057,2.7 +call_8842875,2024-10-04 00:55:00,Ventas,Chat,721,34,94,Agente_101,False,Hash_90528,2.4 +call_8842876,2024-10-06 23:00:00,Soporte_Nivel1,Voice,676,29,21,Agente_104,True,Hash_16553,3.7 +call_8842877,2024-10-05 22:52:00,Retenciones,WhatsApp,65,102,53,Agente_068,True,Hash_79313,4.2 +call_8842878,2024-10-03 10:28:00,Ventas,Voice,891,151,103,Agente_094,True,Hash_23622,3.3 +call_8842879,2024-10-02 13:46:00,Ventas,Chat,485,79,88,Agente_074,False,Hash_97362,1.4 +call_8842880,2024-10-02 10:59:00,Retenciones,WhatsApp,429,164,20,Agente_052,False,Hash_22109,1.7 +call_8842881,2024-10-05 13:28:00,Ventas,Chat,670,116,118,Agente_040,False,Hash_21410,4.1 +call_8842882,2024-10-08 01:32:00,Retenciones,Chat,398,37,105,Agente_012,True,Hash_52846,3.3 +call_8842883,2024-10-03 05:37:00,Ventas,Chat,398,173,71,Agente_077,True,Hash_72742,4.6 +call_8842884,2024-10-02 01:55:00,Retenciones,Voice,151,165,83,Agente_070,True,Hash_62486,3.6 +call_8842885,2024-10-05 21:21:00,Ventas,WhatsApp,67,24,83,Agente_007,True,Hash_49536,4.3 +call_8842886,2024-10-03 20:59:00,Ventas,Chat,767,3,29,Agente_012,False,Hash_29915,3.3 +call_8842887,2024-10-03 11:11:00,Ventas,Chat,512,103,89,Agente_117,True,Hash_55677,4.2 +call_8842888,2024-10-06 15:47:00,Soporte_Nivel1,Chat,415,140,115,Agente_027,True,Hash_82623,4.6 +call_8842889,2024-10-04 21:22:00,Retenciones,Voice,722,24,106,Agente_050,True,Hash_97327,1.0 +call_8842890,2024-10-05 12:23:00,Soporte_Nivel1,WhatsApp,184,72,40,Agente_031,True,Hash_20384,1.8 +call_8842891,2024-10-06 02:52:00,Soporte_Nivel2,Chat,761,81,103,Agente_077,False,Hash_39093,4.8 +call_8842892,2024-10-02 02:54:00,Soporte_Nivel1,Chat,458,87,17,Agente_047,False,Hash_38001,4.3 +call_8842893,2024-10-07 09:16:00,Ventas,WhatsApp,446,172,26,Agente_011,True,Hash_94537,3.0 +call_8842894,2024-10-03 21:21:00,Ventas,Voice,396,162,63,Agente_102,False,Hash_52088,3.7 +call_8842895,2024-10-06 04:15:00,Soporte_Nivel1,Chat,124,104,112,Agente_117,True,Hash_96486,1.7 +call_8842896,2024-10-01 15:14:00,Soporte_Nivel2,WhatsApp,432,147,112,Agente_117,False,Hash_15427,3.1 +call_8842897,2024-10-04 18:12:00,Soporte_Nivel2,Chat,711,152,83,Agente_065,True,Hash_87520,4.4 +call_8842898,2024-10-02 01:48:00,Soporte_Nivel2,Chat,504,147,29,Agente_059,False,Hash_76928,3.0 +call_8842899,2024-10-02 19:27:00,Soporte_Nivel2,Voice,97,13,58,Agente_026,True,Hash_87494,4.1 +call_8842900,2024-10-07 20:49:00,Retenciones,Voice,338,117,67,Agente_009,False,Hash_19355,4.5 +call_8842901,2024-10-02 16:45:00,Soporte_Nivel2,Chat,150,22,75,Agente_061,False,Hash_59523,1.4 +call_8842902,2024-10-05 17:52:00,Ventas,Chat,148,136,107,Agente_102,False,Hash_14439,4.4 +call_8842903,2024-10-07 16:07:00,Soporte_Nivel1,WhatsApp,171,158,38,Agente_041,False,Hash_52863,3.1 +call_8842904,2024-10-07 18:11:00,Ventas,Voice,273,54,25,Agente_063,False,Hash_22071,4.7 +call_8842905,2024-10-04 11:07:00,Ventas,WhatsApp,390,174,42,Agente_108,True,Hash_76209,2.8 +call_8842906,2024-10-08 00:34:00,Soporte_Nivel2,Voice,730,42,93,Agente_109,True,Hash_34189,3.5 +call_8842907,2024-10-07 00:21:00,Ventas,Chat,252,129,60,Agente_059,False,Hash_26170,2.0 +call_8842908,2024-10-02 08:01:00,Retenciones,WhatsApp,100,91,59,Agente_119,False,Hash_53623,3.5 +call_8842909,2024-10-06 10:27:00,Soporte_Nivel1,Voice,702,130,19,Agente_098,True,Hash_10424,4.3 +call_8842910,2024-10-02 17:31:00,Ventas,Voice,296,93,92,Agente_078,False,Hash_91740,3.8 +call_8842911,2024-10-03 01:37:00,Soporte_Nivel2,WhatsApp,815,63,84,Agente_077,True,Hash_71460,5.0 +call_8842912,2024-10-07 08:05:00,Soporte_Nivel1,WhatsApp,871,145,48,Agente_028,False,Hash_67047,3.0 +call_8842913,2024-10-07 07:16:00,Soporte_Nivel1,Voice,460,160,103,Agente_030,False,Hash_66374,2.0 +call_8842914,2024-10-03 21:21:00,Retenciones,WhatsApp,536,148,39,Agente_022,False,Hash_97029,3.5 +call_8842915,2024-10-05 13:30:00,Soporte_Nivel2,WhatsApp,382,128,80,Agente_042,False,Hash_67359,3.3 +call_8842916,2024-10-03 05:57:00,Ventas,Chat,411,76,43,Agente_041,True,Hash_41140,3.3 +call_8842917,2024-10-08 02:30:00,Soporte_Nivel2,Voice,368,96,13,Agente_042,True,Hash_13567,4.2 +call_8842918,2024-10-06 07:13:00,Soporte_Nivel1,Voice,267,127,92,Agente_029,False,Hash_80904,3.9 +call_8842919,2024-10-03 20:49:00,Retenciones,Chat,209,122,74,Agente_053,True,Hash_15651,3.3 +call_8842920,2024-10-05 11:58:00,Retenciones,WhatsApp,282,77,60,Agente_060,True,Hash_71426,1.1 +call_8842921,2024-10-05 19:55:00,Retenciones,Chat,227,166,111,Agente_010,False,Hash_25941,1.2 +call_8842922,2024-10-03 22:22:00,Soporte_Nivel1,Chat,368,69,84,Agente_015,True,Hash_56050,2.2 +call_8842923,2024-10-04 01:14:00,Retenciones,Chat,320,115,78,Agente_107,True,Hash_46256,1.6 +call_8842924,2024-10-06 11:15:00,Ventas,Chat,369,63,48,Agente_117,False,Hash_64751,3.6 +call_8842925,2024-10-05 01:03:00,Retenciones,Voice,890,74,43,Agente_023,True,Hash_95401,1.1 +call_8842926,2024-10-06 00:43:00,Soporte_Nivel1,WhatsApp,715,135,29,Agente_008,True,Hash_58867,2.2 +call_8842927,2024-10-01 12:41:00,Retenciones,Voice,734,172,86,Agente_076,True,Hash_53478,3.5 +call_8842928,2024-10-04 18:53:00,Retenciones,Chat,100,154,25,Agente_031,False,Hash_72393,2.2 +call_8842929,2024-10-03 16:20:00,Retenciones,Chat,450,143,100,Agente_018,True,Hash_53342,1.9 +call_8842930,2024-10-03 06:04:00,Soporte_Nivel1,Voice,615,144,81,Agente_076,False,Hash_49311,4.5 +call_8842931,2024-10-04 12:19:00,Ventas,WhatsApp,782,134,106,Agente_017,True,Hash_62441,4.1 +call_8842932,2024-10-04 06:11:00,Retenciones,Chat,288,38,82,Agente_023,True,Hash_24599,2.6 +call_8842933,2024-10-07 07:23:00,Soporte_Nivel1,Chat,371,92,87,Agente_037,False,Hash_33749,4.3 +call_8842934,2024-10-04 13:02:00,Soporte_Nivel1,Chat,63,100,59,Agente_063,True,Hash_92794,1.0 +call_8842935,2024-10-06 02:15:00,Ventas,WhatsApp,656,141,103,Agente_119,True,Hash_85781,4.1 +call_8842936,2024-10-03 07:00:00,Retenciones,Chat,69,172,58,Agente_095,True,Hash_82534,4.9 +call_8842937,2024-10-06 14:18:00,Ventas,Voice,833,54,77,Agente_100,True,Hash_25328,2.0 +call_8842938,2024-10-01 21:04:00,Soporte_Nivel1,Chat,266,53,108,Agente_074,False,Hash_67210,3.9 +call_8842939,2024-10-03 06:24:00,Soporte_Nivel2,WhatsApp,831,117,40,Agente_062,True,Hash_11860,4.9 +call_8842940,2024-10-03 15:29:00,Soporte_Nivel1,WhatsApp,634,141,109,Agente_080,False,Hash_64412,3.9 +call_8842941,2024-10-07 11:08:00,Retenciones,Chat,142,4,82,Agente_060,False,Hash_71243,1.9 +call_8842942,2024-10-02 09:16:00,Soporte_Nivel2,Voice,602,92,57,Agente_020,True,Hash_77786,1.7 +call_8842943,2024-10-05 15:52:00,Soporte_Nivel1,WhatsApp,525,137,31,Agente_013,True,Hash_94197,4.5 +call_8842944,2024-10-03 23:09:00,Soporte_Nivel1,Voice,443,86,102,Agente_028,True,Hash_58339,2.7 +call_8842945,2024-10-05 18:44:00,Soporte_Nivel2,WhatsApp,493,82,15,Agente_052,False,Hash_12989,2.7 +call_8842946,2024-10-01 17:19:00,Ventas,Chat,716,26,110,Agente_026,False,Hash_70156,1.0 +call_8842947,2024-10-05 01:38:00,Retenciones,Chat,469,151,106,Agente_114,False,Hash_27592,1.5 +call_8842948,2024-10-06 21:20:00,Retenciones,WhatsApp,76,108,91,Agente_059,True,Hash_18706,2.9 +call_8842949,2024-10-01 19:52:00,Retenciones,Voice,543,177,17,Agente_045,False,Hash_99279,3.9 +call_8842950,2024-10-04 18:19:00,Soporte_Nivel2,Voice,518,87,47,Agente_044,False,Hash_71304,5.0 +call_8842951,2024-10-01 14:06:00,Soporte_Nivel1,Chat,483,84,116,Agente_009,False,Hash_25874,3.1 +call_8842952,2024-10-02 12:18:00,Soporte_Nivel2,WhatsApp,731,46,114,Agente_011,True,Hash_12676,3.1 +call_8842953,2024-10-07 17:55:00,Soporte_Nivel2,Chat,879,36,24,Agente_018,True,Hash_75280,2.4 +call_8842954,2024-10-01 10:36:00,Ventas,Chat,378,91,60,Agente_102,False,Hash_71831,2.7 +call_8842955,2024-10-04 22:44:00,Retenciones,Voice,610,52,60,Agente_021,True,Hash_43470,2.5 +call_8842956,2024-10-06 17:28:00,Ventas,WhatsApp,567,70,24,Agente_025,False,Hash_99336,4.2 +call_8842957,2024-10-02 15:40:00,Soporte_Nivel1,WhatsApp,62,124,120,Agente_022,False,Hash_38902,1.4 +call_8842958,2024-10-03 10:15:00,Retenciones,Chat,376,92,47,Agente_114,False,Hash_51891,1.2 +call_8842959,2024-10-02 19:59:00,Retenciones,WhatsApp,679,125,20,Agente_081,True,Hash_79845,2.7 +call_8842960,2024-10-06 12:46:00,Retenciones,WhatsApp,413,105,57,Agente_062,True,Hash_18220,3.8 +call_8842961,2024-10-01 18:20:00,Retenciones,WhatsApp,811,87,64,Agente_017,True,Hash_52942,1.3 +call_8842962,2024-10-07 20:38:00,Ventas,Chat,613,20,14,Agente_028,False,Hash_17270,2.4 +call_8842963,2024-10-06 15:40:00,Soporte_Nivel2,WhatsApp,332,57,44,Agente_063,False,Hash_85684,2.3 +call_8842964,2024-10-01 21:46:00,Retenciones,Voice,280,26,33,Agente_075,False,Hash_49551,1.9 +call_8842965,2024-10-03 10:46:00,Soporte_Nivel2,Chat,669,57,95,Agente_005,True,Hash_34628,1.4 +call_8842966,2024-10-04 12:39:00,Soporte_Nivel1,WhatsApp,326,127,77,Agente_065,False,Hash_52300,4.0 +call_8842967,2024-10-07 20:22:00,Soporte_Nivel1,Voice,122,0,78,Agente_017,True,Hash_51305,2.0 +call_8842968,2024-10-05 03:34:00,Ventas,Voice,414,147,39,Agente_044,False,Hash_87917,1.7 +call_8842969,2024-10-03 01:44:00,Ventas,Chat,687,41,43,Agente_015,False,Hash_12498,3.3 +call_8842970,2024-10-05 16:14:00,Retenciones,Voice,838,71,38,Agente_117,True,Hash_83984,3.1 +call_8842971,2024-10-03 18:44:00,Soporte_Nivel2,WhatsApp,745,150,106,Agente_075,True,Hash_84894,4.6 +call_8842972,2024-10-03 10:09:00,Ventas,Voice,35,129,113,Agente_108,True,Hash_46919,3.4 +call_8842973,2024-10-02 09:56:00,Soporte_Nivel2,Voice,264,18,30,Agente_097,False,Hash_65455,1.2 +call_8842974,2024-10-08 06:28:00,Soporte_Nivel1,WhatsApp,89,84,67,Agente_047,False,Hash_84246,2.5 +call_8842975,2024-10-01 14:20:00,Soporte_Nivel1,Chat,776,46,27,Agente_033,False,Hash_25485,2.5 +call_8842976,2024-10-06 14:38:00,Retenciones,Voice,643,73,98,Agente_076,False,Hash_11514,1.7 +call_8842977,2024-10-01 23:51:00,Soporte_Nivel1,Voice,721,41,111,Agente_058,True,Hash_58390,2.9 +call_8842978,2024-10-03 02:42:00,Retenciones,WhatsApp,214,89,33,Agente_100,True,Hash_55529,3.2 +call_8842979,2024-10-08 05:31:00,Ventas,Chat,402,144,119,Agente_060,False,Hash_93601,2.4 +call_8842980,2024-10-08 01:31:00,Ventas,Voice,872,125,15,Agente_034,False,Hash_44958,2.7 +call_8842981,2024-10-03 16:02:00,Soporte_Nivel2,Chat,287,120,20,Agente_074,True,Hash_36387,4.9 +call_8842982,2024-10-03 15:46:00,Soporte_Nivel1,Voice,122,81,73,Agente_119,True,Hash_77022,2.1 +call_8842983,2024-10-04 08:06:00,Retenciones,Chat,138,74,54,Agente_038,True,Hash_81081,3.8 +call_8842984,2024-10-06 17:53:00,Ventas,WhatsApp,843,65,36,Agente_115,True,Hash_68551,3.6 +call_8842985,2024-10-03 19:36:00,Retenciones,WhatsApp,657,20,107,Agente_003,False,Hash_23305,4.4 +call_8842986,2024-10-02 22:39:00,Ventas,Chat,323,157,120,Agente_005,False,Hash_50975,4.1 +call_8842987,2024-10-03 06:48:00,Ventas,WhatsApp,86,90,25,Agente_044,True,Hash_11389,3.3 +call_8842988,2024-10-05 16:59:00,Ventas,Chat,758,179,59,Agente_008,True,Hash_43640,2.6 +call_8842989,2024-10-06 07:59:00,Soporte_Nivel1,WhatsApp,815,133,109,Agente_094,True,Hash_73464,1.2 +call_8842990,2024-10-06 20:55:00,Soporte_Nivel2,WhatsApp,887,110,55,Agente_032,False,Hash_82788,1.8 +call_8842991,2024-10-02 08:52:00,Retenciones,Voice,513,125,55,Agente_074,False,Hash_89715,1.6 +call_8842992,2024-10-06 03:09:00,Soporte_Nivel1,Voice,331,51,88,Agente_081,False,Hash_97763,1.5 +call_8842993,2024-10-01 18:22:00,Soporte_Nivel2,WhatsApp,46,168,22,Agente_094,True,Hash_62178,4.3 +call_8842994,2024-10-06 02:52:00,Retenciones,Chat,441,90,24,Agente_023,False,Hash_29394,3.2 +call_8842995,2024-10-05 06:44:00,Retenciones,Chat,253,106,50,Agente_079,True,Hash_34134,4.2 +call_8842996,2024-10-02 08:25:00,Retenciones,Chat,124,99,116,Agente_035,False,Hash_48806,4.8 +call_8842997,2024-10-02 12:07:00,Retenciones,Voice,731,144,63,Agente_093,True,Hash_97112,4.6 +call_8842998,2024-10-01 08:34:00,Retenciones,Voice,728,156,51,Agente_061,False,Hash_34022,5.0 +call_8842999,2024-10-02 16:27:00,Soporte_Nivel2,Chat,423,114,44,Agente_087,True,Hash_28706,4.2 diff --git a/frontend/components/DataInputRedesigned.tsx b/frontend/components/DataInputRedesigned.tsx index 81adb9a..3e266a3 100644 --- a/frontend/components/DataInputRedesigned.tsx +++ b/frontend/components/DataInputRedesigned.tsx @@ -58,7 +58,8 @@ const DataInputRedesigned: React.FC = ({ { name: 'wrap_up_time', type: 'Segundos', example: '30', required: true }, { name: 'agent_id', type: 'String', example: 'Agente_045', required: true }, { name: 'transfer_flag', type: 'Boolean', example: 'TRUE / FALSE', required: true }, - { name: 'caller_id', type: 'String (hash)', example: 'Hash_99283', required: false } + { name: 'caller_id', type: 'String (hash)', example: 'Hash_99283', required: false }, + { name: 'csat_score', type: 'Float', example: '4', required: false } ]; const handleDownloadTemplate = () => { diff --git a/frontend/types.ts b/frontend/types.ts index 55f6e47..09f92ce 100644 --- a/frontend/types.ts +++ b/frontend/types.ts @@ -1,6 +1,7 @@ import type { LucideIcon } from 'lucide-react'; export type TierKey = 'gold' | 'silver' | 'bronze'; +export type AnalysisSource = 'synthetic' | 'backend' | 'fallback'; export interface Tier { name: string; @@ -269,4 +270,5 @@ export interface AnalysisData { benchmarkData: BenchmarkDataPoint[]; // Actualizado de benchmarkReport agenticReadiness?: AgenticReadinessResult; // v2.0: Nuevo campo staticConfig?: StaticConfig; // v2.0: Configuración estática usada + source?: AnalysisSource; } diff --git a/frontend/utils/analysisGenerator.ts b/frontend/utils/analysisGenerator.ts index 1c48d35..1fe203d 100644 --- a/frontend/utils/analysisGenerator.ts +++ b/frontend/utils/analysisGenerator.ts @@ -5,7 +5,11 @@ import { RoadmapPhase } from '../types'; import { BarChartHorizontal, Zap, Smile, DollarSign, Target, Globe } from 'lucide-react'; import { calculateAgenticReadinessScore, type AgenticReadinessInput } from './agenticReadinessV2'; import { callAnalysisApiRaw } from './apiClient'; -import { mapBackendResultsToAnalysisData } from './backendMapper'; +import { + mapBackendResultsToAnalysisData, + buildHeatmapFromBackend, +} from './backendMapper'; + const randomInt = (min: number, max: number) => Math.floor(Math.random() * (max - min + 1)) + min; @@ -568,8 +572,18 @@ export const generateAnalysis = async ( mapped.recommendations = generateRecommendationsFromTemplates(); mapped.opportunities = generateOpportunityMatrixData(); mapped.roadmap = generateRoadmapData(); - mapped.benchmarkData = generateBenchmarkData(); - mapped.heatmapData = generateHeatmapData(costPerHour, avgCsat, segmentMapping); + + // Benchmark: de momento no tenemos datos reales -> no lo generamos en modo backend + mapped.benchmarkData = []; + + // Heatmap: ahora se construye a partir de datos reales del backend + mapped.heatmapData = buildHeatmapFromBackend( + raw, + costPerHour, + avgCsat, + segmentMapping + ); + console.log('✅ Usando resultados del backend mapeados + findings/benchmark del frontend'); return mapped; @@ -734,6 +748,7 @@ const generateSyntheticAnalysis = ( economicModel: generateEconomicModelData(), roadmap: generateRoadmapData(), benchmarkData: generateBenchmarkData(), + source: 'synthetic', }; }; diff --git a/frontend/utils/backendMapper.ts b/frontend/utils/backendMapper.ts index f073625..502d1f2 100644 --- a/frontend/utils/backendMapper.ts +++ b/frontend/utils/backendMapper.ts @@ -10,6 +10,8 @@ import type { } from '../types'; import type { BackendRawResults } from './apiClient'; import { BarChartHorizontal, Zap, DollarSign } from 'lucide-react'; +import type { HeatmapDataPoint, CustomerSegment } from '../types'; + function safeNumber(value: any, fallback = 0): number { const n = typeof value === 'number' ? value : Number(value); @@ -577,17 +579,67 @@ export function mapBackendResultsToAnalysisData( if (performanceDimension) dimensions.push(performanceDimension); if (economyDimension) dimensions.push(economyDimension); - // KPIs de resumen + const op = raw?.operational_performance; + const cs = raw?.customer_satisfaction; + + // FCR: viene ya como porcentaje 0-100 + const fcrPctRaw = safeNumber(op?.fcr_rate, NaN); + const fcrPct = + Number.isFinite(fcrPctRaw) && fcrPctRaw >= 0 + ? Math.min(100, Math.max(0, fcrPctRaw)) + : undefined; + + const csatAvg = computeCsatAverage(cs); + + // CSAT global (opcional) + const csatGlobalRaw = safeNumber(cs?.csat_global, NaN); + const csatGlobal = + Number.isFinite(csatGlobalRaw) && csatGlobalRaw > 0 + ? csatGlobalRaw + : undefined; + + + // KPIs de resumen (los 4 primeros son los que se ven en "Métricas de Contacto") const summaryKpis: Kpi[] = []; + // 1) Interacciones Totales (volumen backend) summaryKpis.push({ - label: 'Volumen total (estimado)', + label: 'Interacciones Totales', value: totalVolume > 0 ? totalVolume.toLocaleString('es-ES') - : 'N/A', + : 'N/D', }); + // 2) AHT Promedio (P50 de distribución de AHT) + const ahtP50 = safeNumber(op?.aht_distribution?.p50, 0); + summaryKpis.push({ + label: 'AHT Promedio', + value: ahtP50 + ? `${Math.round(ahtP50)}s` + : 'N/D', + }); + + // 3) Tasa FCR + summaryKpis.push({ + label: 'Tasa FCR', + value: + fcrPct !== undefined + ? `${Math.round(fcrPct)}%` + : 'N/D', + }); + + // 4) CSAT + summaryKpis.push({ + label: 'CSAT', + value: + csatGlobal !== undefined + ? `${csatGlobal.toFixed(1)}/5` + : 'N/D', + }); + + // --- KPIs adicionales, usados en otras secciones --- + if (numChannels > 0) { summaryKpis.push({ label: 'Canales analizados', @@ -607,7 +659,7 @@ export function mapBackendResultsToAnalysisData( value: `${arScore.toFixed(1)}/10`, }); - // KPIs de economía + // KPIs de economía (backend) const econ = raw?.economy_costs; const totalAnnual = safeNumber( econ?.cost_breakdown?.total_annual, @@ -649,5 +701,277 @@ export function mapBackendResultsToAnalysisData( benchmarkData: [], agenticReadiness, staticConfig: undefined, + source: 'backend', }; } + +export function buildHeatmapFromBackend( + raw: BackendRawResults, + costPerHour: number, + avgCsat: number, + segmentMapping?: { + high_value_queues: string[]; + medium_value_queues: string[]; + low_value_queues: string[]; + } +): HeatmapDataPoint[] { + const volumetry = raw?.volumetry; + const volumeBySkill = volumetry?.volume_by_skill; + + const rawSkillLabels = + volumeBySkill?.labels ?? + volumeBySkill?.skills ?? + volumeBySkill?.skill_names ?? + []; + + const skillLabels: string[] = Array.isArray(rawSkillLabels) + ? rawSkillLabels.map((s: any) => String(s)) + : []; + + const skillVolumes: number[] = Array.isArray(volumeBySkill?.values) + ? volumeBySkill.values.map((v: any) => safeNumber(v, 0)) + : []; + + const op = raw?.operational_performance; + const econ = raw?.economy_costs; + const cs = raw?.customer_satisfaction; + + const talkHoldAcwBySkill = Array.isArray( + op?.talk_hold_acw_p50_by_skill + ) + ? op.talk_hold_acw_p50_by_skill + : []; + + const globalEscalation = safeNumber(op?.escalation_rate, 0); + const globalFcrPct = Math.max( + 0, + Math.min(100, 100 - globalEscalation) + ); + + const csatGlobalRaw = safeNumber(cs?.csat_global, NaN); + const csatGlobal = + Number.isFinite(csatGlobalRaw) && csatGlobalRaw > 0 + ? csatGlobalRaw + : undefined; + const csatMetric0_100 = csatGlobal + ? Math.max( + 0, + Math.min(100, Math.round((csatGlobal / 5) * 100)) + ) + : 0; + + const ineffBySkill = Array.isArray( + econ?.inefficiency_cost_by_skill_channel + ) + ? econ.inefficiency_cost_by_skill_channel + : []; + + const COST_PER_SECOND = costPerHour / 3600; + + if (!skillLabels.length) return []; + + // Para normalizar la repetitividad según volumen + const volumesForNorm = skillVolumes.filter((v) => v > 0); + const minVol = + volumesForNorm.length > 0 + ? Math.min(...volumesForNorm) + : 0; + const maxVol = + volumesForNorm.length > 0 + ? Math.max(...volumesForNorm) + : 0; + + const heatmap: HeatmapDataPoint[] = []; + + for (let i = 0; i < skillLabels.length; i++) { + const skill = skillLabels[i]; + const volume = safeNumber(skillVolumes[i], 0); + + const talkHold = talkHoldAcwBySkill[i] || {}; + const talk_p50 = safeNumber(talkHold.talk_p50, 0); + const hold_p50 = safeNumber(talkHold.hold_p50, 0); + const acw_p50 = safeNumber(talkHold.acw_p50, 0); + + const aht_mean = talk_p50 + hold_p50 + acw_p50; + + // Coste anual aproximado + const annual_volume = volume * 12; + const annual_cost = Math.round( + annual_volume * aht_mean * COST_PER_SECOND + ); + + const ineff = ineffBySkill[i] || {}; + const aht_p50_backend = safeNumber(ineff.aht_p50, aht_mean); + const aht_p90_backend = safeNumber(ineff.aht_p90, aht_mean); + + // Variabilidad proxy: aproximamos CV a partir de P90-P50 + let cv_aht = 0; + if (aht_p50_backend > 0) { + cv_aht = + (aht_p90_backend - aht_p50_backend) / aht_p50_backend; + } + + // Dimensiones agentic similares a las que tenías en generateHeatmapData, + // pero usando valores reales en lugar de aleatorios. + + // 1) Predictibilidad (menor CV => mayor puntuación) + const predictability_score = Math.max( + 0, + Math.min( + 10, + 10 - ((cv_aht - 0.3) / 1.2) * 10 + ) + ); + + // 2) Complejidad inversa (usamos la tasa global de escalación como proxy) + const transfer_rate = globalEscalation; // % + const complexity_inverse_score = Math.max( + 0, + Math.min( + 10, + 10 - ((transfer_rate / 100 - 0.05) / 0.25) * 10 + ) + ); + + // 3) Repetitividad (según volumen relativo) + let repetitivity_score = 5; + if (maxVol > minVol && volume > 0) { + repetitivity_score = + ((volume - minVol) / (maxVol - minVol)) * 10; + } else if (volume === 0) { + repetitivity_score = 0; + } + + const agentic_readiness_score = + predictability_score * 0.4 + + complexity_inverse_score * 0.35 + + repetitivity_score * 0.25; + + let readiness_category: + | 'automate_now' + | 'assist_copilot' + | 'optimize_first'; + if (agentic_readiness_score >= 8.0) { + readiness_category = 'automate_now'; + } else if (agentic_readiness_score >= 5.0) { + readiness_category = 'assist_copilot'; + } else { + readiness_category = 'optimize_first'; + } + + const automation_readiness = Math.round( + agentic_readiness_score * 10 + ); // 0-100 + + // Métricas normalizadas 0-100 para el color del heatmap + const ahtMetric = aht_mean + ? Math.max( + 0, + Math.min( + 100, + Math.round( + 100 - ((aht_mean - 240) / 310) * 100 + ) + ) + ) + : 0; + + const holdMetric = hold_p50 + ? Math.max( + 0, + Math.min( + 100, + Math.round( + 100 - (hold_p50 / 120) * 100 + ) + ) + ) + : 0; + + const transferMetric = Math.max( + 0, + Math.min( + 100, + Math.round(100 - transfer_rate) + ) + ); + + // Clasificación por segmento (si nos pasan mapeo) + let segment: CustomerSegment | undefined; + if (segmentMapping) { + const normalizedSkill = skill.toLowerCase(); + if ( + segmentMapping.high_value_queues.some((q) => + normalizedSkill.includes(q.toLowerCase()) + ) + ) { + segment = 'high'; + } else if ( + segmentMapping.low_value_queues.some((q) => + normalizedSkill.includes(q.toLowerCase()) + ) + ) { + segment = 'low'; + } else { + segment = 'medium'; + } + } + + heatmap.push({ + skill, + segment, + volume, + aht_seconds: aht_mean, + metrics: { + fcr: Math.round(globalFcrPct), + aht: ahtMetric, + csat: csatMetric0_100, + hold_time: holdMetric, + transfer_rate: transferMetric, + }, + annual_cost, + variability: { + cv_aht: Math.round(cv_aht * 100), // % + cv_talk_time: 0, + cv_hold_time: 0, + transfer_rate, + }, + automation_readiness, + dimensions: { + predictability: Math.round(predictability_score * 10) / 10, + complexity_inverse: + Math.round(complexity_inverse_score * 10) / 10, + repetitivity: Math.round(repetitivity_score * 10) / 10, + }, + readiness_category, + }); + } + + console.log('📊 Heatmap backend generado:', { + length: heatmap.length, + firstItem: heatmap[0], + }); + + return heatmap; +} + +function computeCsatAverage(customerSatisfaction: any): number | undefined { + const arr = customerSatisfaction?.csat_avg_by_skill_channel; + if (!Array.isArray(arr) || !arr.length) return undefined; + + const values: number[] = arr + .map((item: any) => + safeNumber( + item?.csat ?? + item?.value ?? + item?.score, + NaN + ) + ) + .filter((v) => Number.isFinite(v)); + + if (!values.length) return undefined; + + const sum = values.reduce((a, b) => a + b, 0); + return sum / values.length; +} diff --git a/notas.md b/notas.md index 1ac79a7..31f2c71 100644 --- a/notas.md +++ b/notas.md @@ -9,4 +9,10 @@ python -m uvicorn beyond_api.main:app --reload --port 8000 # Frontend -npm run dev \ No newline at end of file +npm run dev + +# Siguientes pasos: que revise todo el código y quitar todo lo random para que utilice datos reales +# Comparar los sintéticos con la demo y ver que ofrecen los mismos datos. Faltan cosas +# Hacer que funcione de alguna manera el selector de JSON +# Dockerizar +# Limpieza de código \ No newline at end of file