feat: Mejorar visualización del resumen ejecutivo

- KPIs compactos en una sola tarjeta horizontal (4 métricas)
- Health Score con desglose de factores (FCR, AHT, Transferencias, CSAT)
- Barras de progreso por cada factor con estado y insight
- Insight contextual según el score
- Diseño más profesional y menos espacio vacío

Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>

frontend/components/tabs/ExecutiveSummaryTab.tsx

@@ -1,17 +1,124 @@
-import { TrendingUp, TrendingDown, Minus, AlertTriangle, CheckCircle, Target } from 'lucide-react';
+import { TrendingUp, TrendingDown, AlertTriangle, CheckCircle, Target, Activity, Clock, PhoneForwarded, Users } from 'lucide-react';
-import { BulletChart } from '../charts/BulletChart';
 import type { AnalysisData, Finding } from '../../types';
 
 interface ExecutiveSummaryTabProps {
   data: AnalysisData;
 }
 
-// Health Score Gauge Component
+// Compact KPI Row Component
-function HealthScoreGauge({ score }: { score: number }) {
+function KeyMetricsCard({
+  totalInteractions,
+  avgAHT,
+  avgFCR,
+  avgTransferRate,
+  ahtBenchmark,
+  fcrBenchmark
+}: {
+  totalInteractions: number;
+  avgAHT: number;
+  avgFCR: number;
+  avgTransferRate: number;
+  ahtBenchmark?: number;
+  fcrBenchmark?: number;
+}) {
+  const formatNumber = (n: number) => n >= 1000 ? `${(n / 1000).toFixed(1)}K` : n.toString();
+
+  const getAHTStatus = (aht: number) => {
+    if (aht <= 300) return { color: 'text-emerald-600', bg: 'bg-emerald-50', label: 'Excelente' };
+    if (aht <= 420) return { color: 'text-emerald-600', bg: 'bg-emerald-50', label: 'Bueno' };
+    if (aht <= 480) return { color: 'text-amber-600', bg: 'bg-amber-50', label: 'Aceptable' };
+    return { color: 'text-red-600', bg: 'bg-red-50', label: 'Alto' };
+  };
+
+  const getFCRStatus = (fcr: number) => {
+    if (fcr >= 85) return { color: 'text-emerald-600', bg: 'bg-emerald-50', label: 'Excelente' };
+    if (fcr >= 75) return { color: 'text-emerald-600', bg: 'bg-emerald-50', label: 'Bueno' };
+    if (fcr >= 65) return { color: 'text-amber-600', bg: 'bg-amber-50', label: 'Mejorable' };
+    return { color: 'text-red-600', bg: 'bg-red-50', label: 'Crítico' };
+  };
+
+  const ahtStatus = getAHTStatus(avgAHT);
+  const fcrStatus = getFCRStatus(avgFCR);
+
+  const metrics = [
+    {
+      icon: Users,
+      label: 'Interacciones',
+      value: formatNumber(totalInteractions),
+      sublabel: 'mensuales',
+      status: null
+    },
+    {
+      icon: Clock,
+      label: 'AHT Promedio',
+      value: `${Math.floor(avgAHT / 60)}:${String(avgAHT % 60).padStart(2, '0')}`,
+      sublabel: ahtBenchmark ? `Benchmark: ${Math.floor(ahtBenchmark / 60)}:${String(Math.round(ahtBenchmark) % 60).padStart(2, '0')}` : 'min:seg',
+      status: ahtStatus
+    },
+    {
+      icon: CheckCircle,
+      label: 'FCR',
+      value: `${avgFCR}%`,
+      sublabel: fcrBenchmark ? `Benchmark: ${fcrBenchmark}%` : 'Resolución 1er contacto',
+      status: fcrStatus
+    },
+    {
+      icon: PhoneForwarded,
+      label: 'Transferencias',
+      value: `${avgTransferRate}%`,
+      sublabel: avgTransferRate > 20 ? 'Requiere atención' : 'Bajo control',
+      status: avgTransferRate > 20
+        ? { color: 'text-amber-600', bg: 'bg-amber-50', label: 'Alto' }
+        : { color: 'text-emerald-600', bg: 'bg-emerald-50', label: 'OK' }
+    }
+  ];
+
+  return (
+    <div className="bg-white rounded-lg border border-slate-200 overflow-hidden">
+      <div className="grid grid-cols-2 lg:grid-cols-4 divide-x divide-y lg:divide-y-0 divide-slate-100">
+        {metrics.map((metric) => {
+          const Icon = metric.icon;
+          return (
+            <div key={metric.label} className="p-4 hover:bg-slate-50 transition-colors">
+              <div className="flex items-center gap-2 mb-2">
+                <Icon className="w-4 h-4 text-[#6D84E3]" />
+                <span className="text-xs font-medium text-slate-500 uppercase tracking-wide">{metric.label}</span>
+              </div>
+              <div className="flex items-baseline gap-2">
+                <span className="text-2xl font-bold text-slate-800">{metric.value}</span>
+                {metric.status && (
+                  <span className={`text-xs px-1.5 py-0.5 rounded ${metric.status.bg} ${metric.status.color}`}>
+                    {metric.status.label}
+                  </span>
+                )}
+              </div>
+              <p className="text-xs text-slate-400 mt-1">{metric.sublabel}</p>
+            </div>
+          );
+        })}
+      </div>
+    </div>
+  );
+}
+
+// Health Score with Breakdown
+function HealthScoreDetailed({
+  score,
+  avgFCR,
+  avgAHT,
+  avgTransferRate,
+  avgCSAT
+}: {
+  score: number;
+  avgFCR: number;
+  avgAHT: number;
+  avgTransferRate: number;
+  avgCSAT: number;
+}) {
   const getColor = (s: number) => {
-    if (s >= 80) return '#059669'; // emerald-600
+    if (s >= 80) return '#059669';
-    if (s >= 60) return '#D97706'; // amber-600
+    if (s >= 60) return '#D97706';
-    return '#DC2626'; // red-600
+    return '#DC2626';
   };
 
   const getLabel = (s: number) => {
@@ -22,79 +129,129 @@ function HealthScoreGauge({ score }: { score: number }) {
   };
 
   const color = getColor(score);
-  const circumference = 2 * Math.PI * 45;
+  const circumference = 2 * Math.PI * 40;
   const strokeDasharray = `${(score / 100) * circumference} ${circumference}`;
 
+  // Calculate individual factor scores (0-100)
+  const fcrScore = Math.min(100, Math.round((avgFCR / 85) * 100));
+  const ahtScore = Math.min(100, Math.round(Math.max(0, (1 - (avgAHT - 240) / 360) * 100)));
+  const transferScore = Math.min(100, Math.round(Math.max(0, (1 - avgTransferRate / 30) * 100)));
+  const csatScore = avgCSAT;
+
+  const factors = [
+    {
+      name: 'FCR',
+      score: fcrScore,
+      weight: '30%',
+      status: fcrScore >= 80 ? 'good' : fcrScore >= 60 ? 'warning' : 'critical',
+      insight: fcrScore >= 80 ? 'Óptimo' : fcrScore >= 60 ? 'Mejorable' : 'Requiere acción'
+    },
+    {
+      name: 'Eficiencia (AHT)',
+      score: ahtScore,
+      weight: '25%',
+      status: ahtScore >= 80 ? 'good' : ahtScore >= 60 ? 'warning' : 'critical',
+      insight: ahtScore >= 80 ? 'Óptimo' : ahtScore >= 60 ? 'En rango' : 'Muy alto'
+    },
+    {
+      name: 'Transferencias',
+      score: transferScore,
+      weight: '25%',
+      status: transferScore >= 80 ? 'good' : transferScore >= 60 ? 'warning' : 'critical',
+      insight: transferScore >= 80 ? 'Bajo' : transferScore >= 60 ? 'Moderado' : 'Excesivo'
+    },
+    {
+      name: 'CSAT',
+      score: csatScore,
+      weight: '20%',
+      status: csatScore >= 80 ? 'good' : csatScore >= 60 ? 'warning' : 'critical',
+      insight: csatScore >= 80 ? 'Óptimo' : csatScore >= 60 ? 'Aceptable' : 'Bajo'
+    }
+  ];
+
+  const statusColors = {
+    good: 'bg-emerald-500',
+    warning: 'bg-amber-500',
+    critical: 'bg-red-500'
+  };
+
+  const getMainInsight = () => {
+    const weakest = factors.reduce((min, f) => f.score < min.score ? f : min, factors[0]);
+    const strongest = factors.reduce((max, f) => f.score > max.score ? f : max, factors[0]);
+
+    if (score >= 80) {
+      return `Rendimiento destacado en ${strongest.name}. Mantener estándares actuales.`;
+    } else if (score >= 60) {
+      return `Oportunidad de mejora en ${weakest.name} (${weakest.insight.toLowerCase()}).`;
+    } else {
+      return `Priorizar mejora en ${weakest.name}: impacto directo en satisfacción del cliente.`;
+    }
+  };
+
   return (
-    <div className="bg-white rounded-lg p-6 border border-slate-200">
+    <div className="bg-white rounded-lg border border-slate-200 p-5">
-      <h3 className="font-semibold text-slate-800 mb-4 text-center">Health Score General</h3>
+      <div className="flex items-start gap-5">
-      <div className="relative w-32 h-32 mx-auto">
+        {/* Gauge */}
-        <svg className="w-full h-full transform -rotate-90" viewBox="0 0 100 100">
+        <div className="flex-shrink-0">
-          {/* Background circle */}
+          <div className="relative w-24 h-24">
-          <circle
+            <svg className="w-full h-full transform -rotate-90" viewBox="0 0 100 100">
-            cx="50"
+              <circle cx="50" cy="50" r="40" fill="none" stroke="#E2E8F0" strokeWidth="8" />
-            cy="50"
+              <circle
-            r="45"
+                cx="50" cy="50" r="40" fill="none" stroke={color} strokeWidth="8"
-            fill="none"
+                strokeLinecap="round" strokeDasharray={strokeDasharray}
-            stroke="#E2E8F0"
+                className="transition-all duration-1000"
-            strokeWidth="8"
+              />
-          />
+            </svg>
-          {/* Progress circle */}
+            <div className="absolute inset-0 flex flex-col items-center justify-center">
-          <circle
+              <span className="text-2xl font-bold" style={{ color }}>{score}</span>
-            cx="50"
+            </div>
-            cy="50"
+          </div>
-            r="45"
+          <p className="text-center text-sm font-semibold mt-1" style={{ color }}>{getLabel(score)}</p>
-            fill="none"
+        </div>
-            stroke={color}
+
-            strokeWidth="8"
+        {/* Breakdown */}
-            strokeLinecap="round"
+        <div className="flex-1 min-w-0">
-            strokeDasharray={strokeDasharray}
+          <h3 className="font-semibold text-slate-800 mb-3">Health Score - Desglose</h3>
-            className="transition-all duration-1000 ease-out"
+
-          />
+          <div className="space-y-2.5">
-        </svg>
+            {factors.map((factor) => (
-        <div className="absolute inset-0 flex flex-col items-center justify-center">
+              <div key={factor.name} className="flex items-center gap-3">
-          <span className="text-3xl font-bold" style={{ color }}>{score}</span>
+                <div className="w-24 text-xs text-slate-600 truncate">{factor.name}</div>
-          <span className="text-xs text-slate-500">/100</span>
+                <div className="flex-1 h-2 bg-slate-100 rounded-full overflow-hidden">
+                  <div
+                    className={`h-full rounded-full transition-all ${statusColors[factor.status]}`}
+                    style={{ width: `${factor.score}%` }}
+                  />
+                </div>
+                <div className="w-10 text-xs text-slate-500 text-right">{factor.score}</div>
+                <div className={`w-16 text-xs ${
+                  factor.status === 'good' ? 'text-emerald-600' :
+                  factor.status === 'warning' ? 'text-amber-600' : 'text-red-600'
+                }`}>
+                  {factor.insight}
+                </div>
+              </div>
+            ))}
+          </div>
+
+          {/* Key Insight */}
+          <div className="mt-4 p-2.5 bg-slate-50 rounded-lg border-l-3 border-[#6D84E3]">
+            <p className="text-xs text-slate-600">
+              <span className="font-semibold text-slate-700">Insight: </span>
+              {getMainInsight()}
+            </p>
+          </div>
         </div>
       </div>
-      <p className="text-center mt-3 text-sm font-medium" style={{ color }}>{getLabel(score)}</p>
     </div>
   );
 }
 
-// KPI Card Component
+// Top Opportunities Component
-function KpiCard({ label, value, change, changeType }: {
-  label: string;
-  value: string;
-  change?: string;
-  changeType?: 'positive' | 'negative' | 'neutral';
-}) {
-  const ChangeIcon = changeType === 'positive' ? TrendingUp :
-                     changeType === 'negative' ? TrendingDown : Minus;
-
-  const changeColor = changeType === 'positive' ? 'text-emerald-600' :
-                      changeType === 'negative' ? 'text-red-600' : 'text-slate-500';
-
-  return (
-    <div className="bg-white rounded-lg p-4 border border-slate-200">
-      <p className="text-sm text-slate-500 mb-1">{label}</p>
-      <p className="text-2xl font-bold text-slate-800">{value}</p>
-      {change && (
-        <div className={`flex items-center gap-1 mt-1 text-sm ${changeColor}`}>
-          <ChangeIcon className="w-4 h-4" />
-          <span>{change}</span>
-        </div>
-      )}
-    </div>
-  );
-}
-
-// Top Opportunities Component (McKinsey style)
 function TopOpportunities({ findings, opportunities }: {
   findings: Finding[];
   opportunities: { name: string; impact: number; savings: number }[];
 }) {
-  // Combine critical findings and high-impact opportunities
   const items = [
     ...findings
       .filter(f => f.type === 'critical' || f.type === 'warning')
@@ -108,49 +265,49 @@ function TopOpportunities({ findings, opportunities }: {
       })),
   ].slice(0, 3);
 
-  // Fill with opportunities if not enough findings
   if (items.length < 3) {
     const remaining = 3 - items.length;
     opportunities
       .sort((a, b) => b.savings - a.savings)
       .slice(0, remaining)
-      .forEach((opp, i) => {
+      .forEach(() => {
-        items.push({
+        const opp = opportunities[items.length];
-          rank: items.length + 1,
+        if (opp) {
-          title: opp.name,
+          items.push({
-          metric: `€${opp.savings.toLocaleString()} ahorro potencial`,
+            rank: items.length + 1,
-          action: 'Implementar',
+            title: opp.name,
-          type: 'info' as const
+            metric: `€${opp.savings.toLocaleString()} ahorro potencial`,
-        });
+            action: 'Implementar',
+            type: 'info' as const
+          });
+        }
       });
   }
 
   const getIcon = (type: string) => {
-    if (type === 'critical') return <AlertTriangle className="w-5 h-5 text-red-500" />;
+    if (type === 'critical') return <AlertTriangle className="w-4 h-4 text-red-500" />;
-    if (type === 'warning') return <Target className="w-5 h-5 text-amber-500" />;
+    if (type === 'warning') return <Target className="w-4 h-4 text-amber-500" />;
-    return <CheckCircle className="w-5 h-5 text-emerald-500" />;
+    return <CheckCircle className="w-4 h-4 text-emerald-500" />;
   };
 
   return (
     <div className="bg-white rounded-lg p-4 border border-slate-200">
-      <h3 className="font-semibold text-slate-800 mb-4">Top 3 Oportunidades</h3>
+      <h3 className="font-semibold text-slate-800 mb-3">Top 3 Oportunidades</h3>
-      <div className="space-y-3">
+      <div className="space-y-2">
         {items.map((item) => (
-          <div key={item.rank} className="flex items-start gap-3 p-3 bg-slate-50 rounded-lg">
+          <div key={item.rank} className="flex items-start gap-2 p-2.5 bg-slate-50 rounded-lg">
-            <div className="flex-shrink-0 w-6 h-6 rounded-full bg-slate-200 flex items-center justify-center text-sm font-bold text-slate-700">
+            <div className="flex-shrink-0 w-5 h-5 rounded-full bg-slate-200 flex items-center justify-center text-xs font-bold text-slate-600">
               {item.rank}
             </div>
             <div className="flex-1 min-w-0">
-              <div className="flex items-center gap-2">
+              <div className="flex items-center gap-1.5">
                 {getIcon(item.type)}
-                <span className="font-medium text-slate-800">{item.title}</span>
+                <span className="text-sm font-medium text-slate-700">{item.title}</span>
               </div>
               {item.metric && (
-                <p className="text-sm text-slate-500 mt-0.5">{item.metric}</p>
+                <p className="text-xs text-slate-500 mt-0.5">{item.metric}</p>
               )}
-              <p className="text-sm text-[#6D84E3] mt-1 font-medium">
+              <p className="text-xs text-[#6D84E3] mt-0.5 font-medium">→ {item.action}</p>
-                → {item.action}
-              </p>
             </div>
           </div>
         ))}
@@ -159,8 +316,38 @@ function TopOpportunities({ findings, opportunities }: {
   );
 }
 
+// Economic Summary Compact
+function EconomicSummary({ economicModel }: { economicModel: AnalysisData['economicModel'] }) {
+  return (
+    <div className="bg-white rounded-lg p-4 border border-slate-200">
+      <h3 className="font-semibold text-slate-800 mb-3">Impacto Económico</h3>
+
+      <div className="grid grid-cols-2 gap-3 mb-3">
+        <div className="p-2.5 bg-slate-50 rounded-lg">
+          <p className="text-xs text-slate-500">Coste Anual</p>
+          <p className="text-lg font-bold text-slate-800">€{(economicModel.currentAnnualCost / 1000).toFixed(0)}K</p>
+        </div>
+        <div className="p-2.5 bg-emerald-50 rounded-lg">
+          <p className="text-xs text-emerald-600">Ahorro Potencial</p>
+          <p className="text-lg font-bold text-emerald-700">€{(economicModel.annualSavings / 1000).toFixed(0)}K</p>
+        </div>
+      </div>
+
+      <div className="flex items-center justify-between p-2.5 bg-[#6D84E3]/10 rounded-lg">
+        <div>
+          <p className="text-xs text-[#6D84E3]">ROI 3 años</p>
+          <p className="text-lg font-bold text-[#6D84E3]">{economicModel.roi3yr}%</p>
+        </div>
+        <div className="text-right">
+          <p className="text-xs text-slate-500">Payback</p>
+          <p className="text-lg font-bold text-slate-700">{economicModel.paybackMonths}m</p>
+        </div>
+      </div>
+    </div>
+  );
+}
+
 export function ExecutiveSummaryTab({ data }: ExecutiveSummaryTabProps) {
-  // Extract key KPIs for bullet charts
   const totalInteractions = data.heatmapData.reduce((sum, h) => sum + h.volume, 0);
   const avgAHT = data.heatmapData.length > 0
     ? Math.round(data.heatmapData.reduce((sum, h) => sum + h.aht_seconds, 0) / data.heatmapData.length)
@@ -171,119 +358,41 @@ export function ExecutiveSummaryTab({ data }: ExecutiveSummaryTabProps) {
   const avgTransferRate = data.heatmapData.length > 0
     ? Math.round(data.heatmapData.reduce((sum, h) => sum + h.metrics.transfer_rate, 0) / data.heatmapData.length)
     : 0;
+  const avgCSAT = data.heatmapData.length > 0
+    ? Math.round(data.heatmapData.reduce((sum, h) => sum + h.metrics.csat, 0) / data.heatmapData.length)
+    : 0;
 
-  // Find benchmark data
   const ahtBenchmark = data.benchmarkData.find(b => b.kpi.toLowerCase().includes('aht'));
   const fcrBenchmark = data.benchmarkData.find(b => b.kpi.toLowerCase().includes('fcr'));
 
   return (
-    <div className="space-y-6">
+    <div className="space-y-4">
-      {/* Main Grid: KPIs + Health Score */}
+      {/* Key Metrics Bar */}
-      <div className="grid grid-cols-1 lg:grid-cols-4 gap-4">
+      <KeyMetricsCard
-        {/* Summary KPIs */}
+        totalInteractions={totalInteractions}
-        {data.summaryKpis.slice(0, 3).map((kpi) => (
+        avgAHT={avgAHT}
-          <KpiCard
+        avgFCR={avgFCR}
-            key={kpi.label}
+        avgTransferRate={avgTransferRate}
-            label={kpi.label}
+        ahtBenchmark={ahtBenchmark?.industryValue}
-            value={kpi.value}
+        fcrBenchmark={fcrBenchmark?.industryValue}
-            change={kpi.change}
+      />
-            changeType={kpi.changeType}
-          />
-        ))}
 
-        {/* Health Score Gauge */}
+      {/* Health Score with Breakdown */}
-        <HealthScoreGauge score={data.overallHealthScore} />
+      <HealthScoreDetailed
-      </div>
+        score={data.overallHealthScore}
+        avgFCR={avgFCR}
+        avgAHT={avgAHT}
+        avgTransferRate={avgTransferRate}
+        avgCSAT={avgCSAT}
+      />
 
-      {/* Bullet Charts Row */}
+      {/* Bottom Row */}
-      <div className="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-4 gap-4">
+      <div className="grid grid-cols-1 lg:grid-cols-2 gap-4">
-        <BulletChart
-          label="Total Interacciones"
-          actual={totalInteractions}
-          target={totalInteractions * 1.1}
-          ranges={[totalInteractions * 0.7, totalInteractions * 0.9, totalInteractions * 1.3]}
-          formatValue={(v) => v >= 1000 ? `${(v / 1000).toFixed(1)}K` : v.toString()}
-        />
-
-        <BulletChart
-          label="AHT"
-          actual={avgAHT}
-          target={ahtBenchmark?.industryValue || 360}
-          ranges={[480, 420, 600]} // >480s poor, 420-480 ok, <420 good
-          unit="s"
-          percentile={ahtBenchmark?.percentile}
-          inverse={true}
-          formatValue={(v) => v.toString()}
-        />
-
-        <BulletChart
-          label="FCR"
-          actual={avgFCR}
-          target={fcrBenchmark?.industryValue || 75}
-          ranges={[65, 75, 100]} // <65 poor, 65-75 ok, >75 good
-          unit="%"
-          percentile={fcrBenchmark?.percentile}
-          formatValue={(v) => v.toString()}
-        />
-
-        <BulletChart
-          label="Tasa Transferencia"
-          actual={avgTransferRate}
-          target={15}
-          ranges={[25, 15, 40]} // >25% poor, 15-25 ok, <15 good
-          unit="%"
-          inverse={true}
-          formatValue={(v) => v.toString()}
-        />
-      </div>
-
-      {/* Bottom Row: Top Opportunities + Economic Summary */}
-      <div className="grid grid-cols-1 lg:grid-cols-2 gap-6">
         <TopOpportunities
           findings={data.findings}
           opportunities={data.opportunities}
         />
-
+        <EconomicSummary economicModel={data.economicModel} />
-        {/* Economic Impact Summary */}
-        <div className="bg-white rounded-lg p-4 border border-slate-200">
-          <h3 className="font-semibold text-slate-800 mb-4">Impacto Económico</h3>
-          <div className="grid grid-cols-2 gap-4">
-            <div className="p-3 bg-slate-50 rounded-lg">
-              <p className="text-sm text-slate-500">Coste Anual Actual</p>
-              <p className="text-xl font-bold text-slate-800">
-                €{data.economicModel.currentAnnualCost.toLocaleString()}
-              </p>
-            </div>
-            <div className="p-3 bg-emerald-50 rounded-lg">
-              <p className="text-sm text-emerald-600">Ahorro Potencial</p>
-              <p className="text-xl font-bold text-emerald-700">
-                €{data.economicModel.annualSavings.toLocaleString()}
-              </p>
-            </div>
-            <div className="p-3 bg-slate-50 rounded-lg">
-              <p className="text-sm text-slate-500">Inversión Inicial</p>
-              <p className="text-xl font-bold text-slate-800">
-                €{data.economicModel.initialInvestment.toLocaleString()}
-              </p>
-            </div>
-            <div className="p-3 bg-[#6D84E3]/10 rounded-lg">
-              <p className="text-sm text-[#6D84E3]">ROI a 3 Años</p>
-              <p className="text-xl font-bold text-[#6D84E3]">
-                {data.economicModel.roi3yr}%
-              </p>
-            </div>
-          </div>
-
-          {/* Payback indicator */}
-          <div className="mt-4 p-3 bg-gradient-to-r from-emerald-50 to-emerald-100 rounded-lg">
-            <div className="flex items-center justify-between">
-              <span className="text-sm text-emerald-700">Payback</span>
-              <span className="font-bold text-emerald-800">
-                {data.economicModel.paybackMonths} meses
-              </span>
-            </div>
-          </div>
-        </div>
       </div>
     </div>
   );