Commit inicial

CLEANUP_PLAN.md

@@ -0,0 +1,151 @@
+# Code Cleanup Plan - Beyond Diagnosis
+
+## Summary
+
+After analyzing all project files, I've identified the following issues to clean up:
+
+---
+
+## 1. UNUSED COMPONENT FILES (25 files)
+
+These components form orphaned chains - they are not imported anywhere in the active codebase. The main app flow is:
+- `App.tsx` → `SinglePageDataRequestIntegrated` → `DashboardTabs` → Tab components
+
+### DashboardEnhanced Chain (5 files)
+Files only used by `DashboardEnhanced.tsx` which itself is never imported:
+- `components/DashboardEnhanced.tsx`
+- `components/DashboardNavigation.tsx`
+- `components/HeatmapEnhanced.tsx`
+- `components/OpportunityMatrixEnhanced.tsx`
+- `components/EconomicModelEnhanced.tsx`
+
+### DashboardReorganized Chain (12 files)
+Files only used by `DashboardReorganized.tsx` which itself is never imported:
+- `components/DashboardReorganized.tsx`
+- `components/HeatmapPro.tsx`
+- `components/OpportunityMatrixPro.tsx`
+- `components/RoadmapPro.tsx`
+- `components/EconomicModelPro.tsx`
+- `components/BenchmarkReportPro.tsx`
+- `components/VariabilityHeatmap.tsx`
+- `components/AgenticReadinessBreakdown.tsx`
+- `components/HourlyDistributionChart.tsx`
+
+### Shared but now orphaned (3 files)
+Used only by the orphaned DashboardEnhanced and DashboardReorganized:
+- `components/HealthScoreGaugeEnhanced.tsx`
+- `components/DimensionCard.tsx`
+- `components/BadgePill.tsx`
+
+### Completely orphaned (5 files)
+Not imported anywhere at all:
+- `components/DataUploader.tsx`
+- `components/DataUploaderEnhanced.tsx`
+- `components/Roadmap.tsx` (different from RoadmapTab.tsx which IS used)
+- `components/BenchmarkReport.tsx`
+- `components/ProgressStepper.tsx`
+- `components/TierSelectorEnhanced.tsx`
+- `components/DimensionDetailView.tsx`
+- `components/TopOpportunitiesCard.tsx`
+
+---
+
+## 2. DUPLICATE IMPORTS (1 issue)
+
+### RoadmapTab.tsx (lines 4-5)
+`AlertCircle` is imported twice from lucide-react.
+
+**Before:**
+```tsx
+import {
+  Clock, DollarSign, TrendingUp, AlertTriangle, CheckCircle,
+  ArrowRight, Info, Users, Target, Zap, Shield, AlertCircle,
+  ChevronDown, ChevronUp, BookOpen, Bot, Settings, Rocket
+} from 'lucide-react';
+```
+Note: `AlertCircle` appears on line 5
+
+**Fix:** Remove duplicate import
+
+---
+
+## 3. DUPLICATE FUNCTIONS (1 issue)
+
+### formatDate function
+Duplicated in two active files:
+- `SinglePageDataRequestIntegrated.tsx` (lines 14-21)
+- `DashboardHeader.tsx` (lines 25-32)
+
+**Recommendation:** Create a shared utility function in `utils/formatters.ts` and import from there.
+
+---
+
+## 4. SHADOWED TYPES (1 issue)
+
+### realDataAnalysis.ts
+Has a local `SkillMetrics` interface (lines 235-252) that shadows the one imported from `types.ts`.
+
+**Recommendation:** Remove local interface and use the imported one, or rename to avoid confusion.
+
+---
+
+## 5. UNUSED IMPORTS IN FILES (Minor)
+
+Several files have console.log debug statements that could be removed for production:
+- `HeatmapPro.tsx` - multiple debug console.logs
+- `OpportunityMatrixPro.tsx` - debug console.logs
+
+---
+
+## Action Plan
+
+### Phase 1: Safe Fixes (No functionality change)
+1. Fix duplicate import in RoadmapTab.tsx
+2. Consolidate formatDate function to shared utility
+
+### Phase 2: Dead Code Removal (Files to delete)
+Delete all 25 unused component files listed above.
+
+### Phase 3: Type Cleanup
+Fix shadowed SkillMetrics type in realDataAnalysis.ts
+
+---
+
+## Files to Keep (Active codebase)
+
+### App Entry
+- `App.tsx`
+- `index.tsx`
+
+### Components (Active)
+- `SinglePageDataRequestIntegrated.tsx`
+- `DashboardTabs.tsx`
+- `DashboardHeader.tsx`
+- `DataInputRedesigned.tsx`
+- `LoginPage.tsx`
+- `ErrorBoundary.tsx`
+- `MethodologyFooter.tsx`
+- `MetodologiaDrawer.tsx`
+- `tabs/ExecutiveSummaryTab.tsx`
+- `tabs/DimensionAnalysisTab.tsx`
+- `tabs/AgenticReadinessTab.tsx`
+- `tabs/RoadmapTab.tsx`
+- `charts/WaterfallChart.tsx`
+
+### Utils (Active)
+- `apiClient.ts`
+- `AuthContext.tsx`
+- `analysisGenerator.ts`
+- `backendMapper.ts`
+- `realDataAnalysis.ts`
+- `fileParser.ts`
+- `syntheticDataGenerator.ts`
+- `dataTransformation.ts`
+- `segmentClassifier.ts`
+- `agenticReadinessV2.ts`
+
+### Config (Active)
+- `types.ts`
+- `constants.ts`
+- `styles/colors.ts`
+- `config/skillsConsolidation.ts`

backend/beyond_api/api/analysis.py

@@ -1,5 +1,6 @@
 from __future__ import annotations
 
+import os
 from pathlib import Path
 import json
 import math
@@ -12,6 +13,10 @@ from fastapi.responses import JSONResponse
 from beyond_api.security import get_current_user
 from beyond_api.services.analysis_service import run_analysis_collect_json
 
+# Cache paths - same as in cache.py
+CACHE_DIR = Path(os.getenv("CACHE_DIR", "/data/cache"))
+CACHED_FILE = CACHE_DIR / "cached_data.csv"
+
 router = APIRouter(
     prefix="",
     tags=["analysis"],
@@ -117,3 +122,100 @@ async def analysis_endpoint(
             "results": safe_results,
         }
     )
+
+
+def extract_date_range_from_csv(file_path: Path) -> dict:
+    """Extrae el rango de fechas del CSV."""
+    import pandas as pd
+    try:
+        # Leer solo la columna de fecha para eficiencia
+        df = pd.read_csv(file_path, usecols=['datetime_start'], parse_dates=['datetime_start'])
+        if 'datetime_start' in df.columns and len(df) > 0:
+            min_date = df['datetime_start'].min()
+            max_date = df['datetime_start'].max()
+            return {
+                "min": min_date.strftime('%Y-%m-%d') if pd.notna(min_date) else None,
+                "max": max_date.strftime('%Y-%m-%d') if pd.notna(max_date) else None,
+            }
+    except Exception as e:
+        print(f"Error extracting date range: {e}")
+    return {"min": None, "max": None}
+
+
+def count_unique_queues_from_csv(file_path: Path) -> int:
+    """Cuenta las colas únicas en el CSV."""
+    import pandas as pd
+    try:
+        df = pd.read_csv(file_path, usecols=['queue_skill'])
+        if 'queue_skill' in df.columns:
+            return df['queue_skill'].nunique()
+    except Exception as e:
+        print(f"Error counting queues: {e}")
+    return 0
+
+
+@router.post("/analysis/cached")
+async def analysis_cached_endpoint(
+    economy_json: Optional[str] = Form(default=None),
+    analysis: Literal["basic", "premium"] = Form(default="premium"),
+    current_user: str = Depends(get_current_user),
+):
+    """
+    Ejecuta el pipeline sobre el archivo CSV cacheado en el servidor.
+    Útil para re-analizar sin tener que subir el archivo de nuevo.
+    """
+    # Validar que existe el archivo cacheado
+    if not CACHED_FILE.exists():
+        raise HTTPException(
+            status_code=404,
+            detail="No hay archivo cacheado en el servidor. Sube un archivo primero.",
+        )
+
+    # Validar `analysis`
+    if analysis not in {"basic", "premium"}:
+        raise HTTPException(
+            status_code=400,
+            detail="analysis debe ser 'basic' o 'premium'.",
+        )
+
+    # Parseo de economía (si viene)
+    economy_data = None
+    if economy_json:
+        try:
+            economy_data = json.loads(economy_json)
+        except json.JSONDecodeError:
+            raise HTTPException(
+                status_code=400,
+                detail="economy_json no es un JSON válido.",
+            )
+
+    # Extraer metadatos del CSV
+    date_range = extract_date_range_from_csv(CACHED_FILE)
+    unique_queues = count_unique_queues_from_csv(CACHED_FILE)
+
+    try:
+        # Ejecutar el análisis sobre el archivo cacheado
+        results_json = run_analysis_collect_json(
+            input_path=CACHED_FILE,
+            economy_data=economy_data,
+            analysis=analysis,
+            company_folder=None,
+        )
+    except Exception as e:
+        raise HTTPException(
+            status_code=500,
+            detail=f"Error ejecutando análisis: {str(e)}",
+        )
+
+    # Limpiar NaN/inf para que el JSON sea válido
+    safe_results = sanitize_for_json(results_json)
+
+    return JSONResponse(
+        content={
+            "user": current_user,
+            "results": safe_results,
+            "source": "cached",
+            "dateRange": date_range,
+            "uniqueQueues": unique_queues,
+        }
+    )

backend/beyond_api/api/cache.py

@@ -0,0 +1,250 @@
+# beyond_api/api/cache.py
+"""
+Server-side cache for CSV files.
+Stores the uploaded CSV file and metadata for later re-analysis.
+"""
+from __future__ import annotations
+
+import json
+import os
+import shutil
+from datetime import datetime
+from pathlib import Path
+from typing import Any, Optional
+
+from fastapi import APIRouter, Depends, HTTPException, status, UploadFile, File, Form
+from fastapi.responses import JSONResponse
+from pydantic import BaseModel
+
+from beyond_api.security import get_current_user
+
+router = APIRouter(
+    prefix="/cache",
+    tags=["cache"],
+)
+
+# Directory for cache files
+CACHE_DIR = Path(os.getenv("CACHE_DIR", "/data/cache"))
+CACHED_FILE = CACHE_DIR / "cached_data.csv"
+METADATA_FILE = CACHE_DIR / "metadata.json"
+DRILLDOWN_FILE = CACHE_DIR / "drilldown_data.json"
+
+
+class CacheMetadata(BaseModel):
+    fileName: str
+    fileSize: int
+    recordCount: int
+    cachedAt: str
+    costPerHour: float
+
+
+def ensure_cache_dir():
+    """Create cache directory if it doesn't exist."""
+    CACHE_DIR.mkdir(parents=True, exist_ok=True)
+
+
+def count_csv_records(file_path: Path) -> int:
+    """Count records in CSV file (excluding header)."""
+    try:
+        with open(file_path, 'r', encoding='utf-8', errors='ignore') as f:
+            # Count lines minus header
+            return sum(1 for _ in f) - 1
+    except Exception:
+        return 0
+
+
+@router.get("/check")
+def check_cache(current_user: str = Depends(get_current_user)):
+    """
+    Check if there's cached data available.
+    Returns metadata if cache exists, null otherwise.
+    """
+    if not METADATA_FILE.exists() or not CACHED_FILE.exists():
+        return JSONResponse(content={"exists": False, "metadata": None})
+
+    try:
+        with open(METADATA_FILE, "r") as f:
+            metadata = json.load(f)
+        return JSONResponse(content={"exists": True, "metadata": metadata})
+    except Exception as e:
+        return JSONResponse(content={"exists": False, "metadata": None, "error": str(e)})
+
+
+@router.get("/file")
+def get_cached_file_path(current_user: str = Depends(get_current_user)):
+    """
+    Returns the path to the cached CSV file for internal use.
+    """
+    if not CACHED_FILE.exists():
+        raise HTTPException(
+            status_code=status.HTTP_404_NOT_FOUND,
+            detail="No cached file found"
+        )
+    return JSONResponse(content={"path": str(CACHED_FILE)})
+
+
+@router.get("/download")
+def download_cached_file(current_user: str = Depends(get_current_user)):
+    """
+    Download the cached CSV file for frontend parsing.
+    Returns the file as a streaming response.
+    """
+    from fastapi.responses import FileResponse
+
+    if not CACHED_FILE.exists():
+        raise HTTPException(
+            status_code=status.HTTP_404_NOT_FOUND,
+            detail="No cached file found"
+        )
+
+    return FileResponse(
+        path=CACHED_FILE,
+        media_type="text/csv",
+        filename="cached_data.csv"
+    )
+
+
+@router.post("/file")
+async def save_cached_file(
+    csv_file: UploadFile = File(...),
+    fileName: str = Form(...),
+    fileSize: int = Form(...),
+    costPerHour: float = Form(...),
+    current_user: str = Depends(get_current_user)
+):
+    """
+    Save uploaded CSV file to server cache.
+    """
+    ensure_cache_dir()
+
+    try:
+        # Save the CSV file
+        with open(CACHED_FILE, "wb") as f:
+            while True:
+                chunk = await csv_file.read(1024 * 1024)  # 1 MB chunks
+                if not chunk:
+                    break
+                f.write(chunk)
+
+        # Count records
+        record_count = count_csv_records(CACHED_FILE)
+
+        # Save metadata
+        metadata = {
+            "fileName": fileName,
+            "fileSize": fileSize,
+            "recordCount": record_count,
+            "cachedAt": datetime.now().isoformat(),
+            "costPerHour": costPerHour,
+        }
+        with open(METADATA_FILE, "w") as f:
+            json.dump(metadata, f)
+
+        return JSONResponse(content={
+            "success": True,
+            "message": f"Cached file with {record_count} records",
+            "metadata": metadata
+        })
+    except Exception as e:
+        raise HTTPException(
+            status_code=status.HTTP_500_INTERNAL_SERVER_ERROR,
+            detail=f"Error saving cache: {str(e)}"
+        )
+
+
+@router.get("/drilldown")
+def get_cached_drilldown(current_user: str = Depends(get_current_user)):
+    """
+    Get the cached drilldownData JSON.
+    Returns the pre-calculated drilldown data for fast cache usage.
+    """
+    if not DRILLDOWN_FILE.exists():
+        raise HTTPException(
+            status_code=status.HTTP_404_NOT_FOUND,
+            detail="No cached drilldown data found"
+        )
+
+    try:
+        with open(DRILLDOWN_FILE, "r", encoding="utf-8") as f:
+            drilldown_data = json.load(f)
+        return JSONResponse(content={"success": True, "drilldownData": drilldown_data})
+    except Exception as e:
+        raise HTTPException(
+            status_code=status.HTTP_500_INTERNAL_SERVER_ERROR,
+            detail=f"Error reading drilldown data: {str(e)}"
+        )
+
+
+@router.post("/drilldown")
+async def save_cached_drilldown(
+    drilldown_json: str = Form(...),
+    current_user: str = Depends(get_current_user)
+):
+    """
+    Save drilldownData JSON to server cache.
+    Called by frontend after calculating drilldown from uploaded file.
+    Receives JSON as form field.
+    """
+    ensure_cache_dir()
+
+    try:
+        # Parse and validate JSON
+        drilldown_data = json.loads(drilldown_json)
+
+        # Save to file
+        with open(DRILLDOWN_FILE, "w", encoding="utf-8") as f:
+            json.dump(drilldown_data, f)
+
+        return JSONResponse(content={
+            "success": True,
+            "message": f"Cached drilldown data with {len(drilldown_data)} skills"
+        })
+    except json.JSONDecodeError as e:
+        raise HTTPException(
+            status_code=status.HTTP_400_BAD_REQUEST,
+            detail=f"Invalid JSON: {str(e)}"
+        )
+    except Exception as e:
+        raise HTTPException(
+            status_code=status.HTTP_500_INTERNAL_SERVER_ERROR,
+            detail=f"Error saving drilldown data: {str(e)}"
+        )
+
+
+@router.delete("/file")
+def clear_cache(current_user: str = Depends(get_current_user)):
+    """
+    Clear the server-side cache (CSV, metadata, and drilldown data).
+    """
+    try:
+        if CACHED_FILE.exists():
+            CACHED_FILE.unlink()
+        if METADATA_FILE.exists():
+            METADATA_FILE.unlink()
+        if DRILLDOWN_FILE.exists():
+            DRILLDOWN_FILE.unlink()
+        return JSONResponse(content={"success": True, "message": "Cache cleared"})
+    except Exception as e:
+        raise HTTPException(
+            status_code=status.HTTP_500_INTERNAL_SERVER_ERROR,
+            detail=f"Error clearing cache: {str(e)}"
+        )
+
+
+# Keep old endpoints for backwards compatibility but mark as deprecated
+@router.get("/interactions")
+def get_cached_interactions_deprecated(current_user: str = Depends(get_current_user)):
+    """DEPRECATED: Use /cache/file instead."""
+    raise HTTPException(
+        status_code=status.HTTP_410_GONE,
+        detail="This endpoint is deprecated. Use /cache/file with re-analysis instead."
+    )
+
+
+@router.post("/interactions")
+def save_cached_interactions_deprecated(current_user: str = Depends(get_current_user)):
+    """DEPRECATED: Use /cache/file instead."""
+    raise HTTPException(
+        status_code=status.HTTP_410_GONE,
+        detail="This endpoint is deprecated. Use /cache/file instead."
+    )

backend/beyond_api/main.py

@@ -4,7 +4,8 @@ from fastapi.middleware.cors import CORSMiddleware
 
 # importa tus routers
 from beyond_api.api.analysis import router as analysis_router
-from beyond_api.api.auth import router as auth_router   # 👈 nuevo
+from beyond_api.api.auth import router as auth_router
+from beyond_api.api.cache import router as cache_router
 
 def setup_basic_logging() -> None:
     logging.basicConfig(
@@ -30,4 +31,5 @@ app.add_middleware(
 )
 
 app.include_router(analysis_router)
-app.include_router(auth_router)  # 👈 registrar el router de auth
+app.include_router(auth_router)
+app.include_router(cache_router)

backend/beyond_api/security.py

@@ -5,26 +5,33 @@ import secrets
 from fastapi import Depends, HTTPException, status
 from fastapi.security import HTTPBasic, HTTPBasicCredentials
 
-security = HTTPBasic()
+# auto_error=False para que no dispare el popup nativo del navegador automáticamente
+security = HTTPBasic(auto_error=False)
 
 # En producción: export BASIC_AUTH_USERNAME y BASIC_AUTH_PASSWORD.
 BASIC_USER = os.getenv("BASIC_AUTH_USERNAME", "beyond")
 BASIC_PASS = os.getenv("BASIC_AUTH_PASSWORD", "beyond2026")
 
 
-def get_current_user(credentials: HTTPBasicCredentials = Depends(security)) -> str:
+def get_current_user(credentials: HTTPBasicCredentials | None = Depends(security)) -> str:
     """
     Valida el usuario/contraseña vía HTTP Basic.
+    NO envía WWW-Authenticate para evitar el popup nativo del navegador
+    (el frontend tiene su propio formulario de login).
     """
+    if credentials is None:
+        raise HTTPException(
+            status_code=status.HTTP_401_UNAUTHORIZED,
+            detail="Credenciales requeridas",
+        )
+
     correct_username = secrets.compare_digest(credentials.username, BASIC_USER)
     correct_password = secrets.compare_digest(credentials.password, BASIC_PASS)
 
     if not (correct_username and correct_password):
-        # Importante devolver el header WWW-Authenticate para que el navegador saque el prompt
         raise HTTPException(
             status_code=status.HTTP_401_UNAUTHORIZED,
             detail="Credenciales incorrectas",
-            headers={"WWW-Authenticate": "Basic"},
         )
 
     return credentials.username

backend/beyond_flows/scorers/agentic_score.py

@@ -506,11 +506,10 @@ def score_roi(annual_savings: Any) -> Dict[str, Any]:
 
 def classify_agentic_score(score: Optional[float]) -> Dict[str, Any]:
     """
-    Clasificación final:
+    Clasificación final (alineada con frontend):
-      - 8–10: AUTOMATE 🤖
+      - ≥6: COPILOT 🤖 (Listo para Copilot)
-      - 5–7.99: ASSIST 🤝
+      - 4–5.99: OPTIMIZE 🔧 (Optimizar Primero)
-      - 3–4.99: AUGMENT 🧠
+      - <4: HUMAN 👤 (Requiere Gestión Humana)
-      - 0–2.99: HUMAN_ONLY 👤
 
     Si score es None (ninguna dimensión disponible), devuelve NO_DATA.
     """
@@ -524,33 +523,26 @@ def classify_agentic_score(score: Optional[float]) -> Dict[str, Any]:
             ),
         }
 
-    if score >= 8.0:
+    if score >= 6.0:
-        label = "AUTOMATE"
+        label = "COPILOT"
         emoji = "🤖"
         description = (
-            "Alta repetitividad, alta predictibilidad y ROI elevado. "
+            "Listo para Copilot. Procesos con predictibilidad y simplicidad "
-            "Candidato a automatización completa (chatbot/IVR inteligente)."
+            "suficientes para asistencia IA (sugerencias en tiempo real, autocompletado)."
         )
-    elif score >= 5.0:
+    elif score >= 4.0:
-        label = "ASSIST"
+        label = "OPTIMIZE"
-        emoji = "🤝"
+        emoji = "🔧"
         description = (
-            "Complejidad media o ROI limitado. Recomendado enfoque de copilot "
+            "Optimizar primero. Estandarizar procesos y reducir variabilidad "
-            "para agentes (sugerencias en tiempo real, autocompletado, etc.)."
+            "antes de implementar asistencia IA."
-        )
-    elif score >= 3.0:
-        label = "AUGMENT"
-        emoji = "🧠"
-        description = (
-            "Alta complejidad o bajo volumen. Mejor usar herramientas de apoyo "
-            "(knowledge base, guías dinámicas, scripts)."
         )
     else:
-        label = "HUMAN_ONLY"
+        label = "HUMAN"
         emoji = "👤"
         description = (
-            "Procesos de muy bajo volumen o extremadamente complejos. Mejor "
+            "Requiere gestión humana. Procesos complejos o variables que "
-            "mantener operación 100% humana de momento."
+            "necesitan intervención humana antes de considerar automatización."
         )
 
     return {

backend/beyond_metrics/configs/beyond_metrics_config.json

@@ -23,6 +23,7 @@
         "fcr_rate",
         "escalation_rate",
         "abandonment_rate",
+        "high_hold_time_rate",
         "recurrence_rate_7d",
         "repeat_channel_rate",
         "occupancy_rate",

backend/beyond_metrics/dimensions/OperationalPerformance.py

@@ -86,6 +86,16 @@ class OperationalPerformanceMetrics:
             + df["wrap_up_time"].fillna(0)
         )
 
+        # v3.0: Filtrar NOISE y ZOMBIE para cálculos de variabilidad
+        # record_status: 'valid', 'noise', 'zombie', 'abandon'
+        # Para AHT/CV solo usamos 'valid' (o sin status = legacy data)
+        if "record_status" in df.columns:
+            df["record_status"] = df["record_status"].astype(str).str.strip().str.upper()
+            # Crear máscara para registros válidos (para cálculos de CV/variabilidad)
+            df["_is_valid_for_cv"] = df["record_status"].isin(["VALID", "NAN", ""])  | df["record_status"].isna()
+        else:
+            df["_is_valid_for_cv"] = True
+
         # Normalización básica
         df["queue_skill"] = df["queue_skill"].astype(str).str.strip()
         df["channel"] = df["channel"].astype(str).str.strip()
@@ -121,8 +131,13 @@ class OperationalPerformanceMetrics:
     def aht_distribution(self) -> Dict[str, float]:
         """
         Devuelve P10, P50, P90 del AHT y el ratio P90/P50 como medida de variabilidad.
+
+        v3.0: Filtra NOISE y ZOMBIE para el cálculo de variabilidad.
+        Solo usa registros con record_status='valid' o sin status (legacy).
         """
-        ht = self.df["handle_time"].dropna().astype(float)
+        # Filtrar solo registros válidos para cálculo de variabilidad
+        df_valid = self.df[self.df["_is_valid_for_cv"] == True]
+        ht = df_valid["handle_time"].dropna().astype(float)
         if ht.empty:
             return {}
 
@@ -165,56 +180,45 @@ class OperationalPerformanceMetrics:
     # ------------------------------------------------------------------ #
     def fcr_rate(self) -> float:
         """
-        FCR proxy = 100 - escalation_rate.
+        FCR (First Contact Resolution).
 
-        Usamos la métrica de escalación ya calculada a partir de transfer_flag.
+        Prioridad 1: Usar fcr_real_flag del CSV si existe
-        Si no se puede calcular escalation_rate, intentamos derivarlo
+        Prioridad 2: Calcular como 100 - escalation_rate
-        directamente de la columna transfer_flag. Si todo falla, devolvemos NaN.
         """
+        df = self.df
+        total = len(df)
+        if total == 0:
+            return float("nan")
+
+        # Prioridad 1: Usar fcr_real_flag si existe
+        if "fcr_real_flag" in df.columns:
+            col = df["fcr_real_flag"]
+            # Normalizar a booleano
+            if col.dtype == "O":
+                fcr_mask = (
+                    col.astype(str)
+                       .str.strip()
+                       .str.lower()
+                       .isin(["true", "t", "1", "yes", "y", "si", "sí"])
+                )
+            else:
+                fcr_mask = pd.to_numeric(col, errors="coerce").fillna(0) > 0
+
+            fcr_count = int(fcr_mask.sum())
+            fcr = (fcr_count / total) * 100.0
+            return float(max(0.0, min(100.0, round(fcr, 2))))
+
+        # Prioridad 2: Fallback a 100 - escalation_rate
         try:
             esc = self.escalation_rate()
         except Exception:
             esc = float("nan")
 
-        # Si escalation_rate es válido, usamos el proxy simple
         if esc is not None and not math.isnan(esc):
             fcr = 100.0 - esc
             return float(max(0.0, min(100.0, round(fcr, 2))))
 
-        # Fallback: calcular directamente desde transfer_flag
+        return float("nan")
-        df = self.df
-        if "transfer_flag" not in df.columns or len(df) == 0:
-            return float("nan")
-
-        col = df["transfer_flag"]
-
-        # Normalizar a booleano: TRUE/FALSE, 1/0, etc.
-        if col.dtype == "O":
-            col_norm = (
-                col.astype(str)
-                   .str.strip()
-                   .str.lower()
-                   .map({
-                       "true": True,
-                       "t": True,
-                       "1": True,
-                       "yes": True,
-                       "y": True,
-                   })
-            ).fillna(False)
-            transfer_mask = col_norm
-        else:
-            transfer_mask = pd.to_numeric(col, errors="coerce").fillna(0) > 0
-
-        total = len(df)
-        transfers = int(transfer_mask.sum())
-
-        esc_rate = transfers / total if total > 0 else float("nan")
-        if math.isnan(esc_rate):
-            return float("nan")
-
-        fcr = 100.0 - esc_rate * 100.0
-        return float(max(0.0, min(100.0, round(fcr, 2))))
 
 
     def escalation_rate(self) -> float:
@@ -233,20 +237,57 @@ class OperationalPerformanceMetrics:
         """
         % de interacciones abandonadas.
 
-        Definido como % de filas con abandoned_flag == True.
+        Busca en orden: is_abandoned, abandoned_flag, abandoned
-        Si la columna no existe, devuelve NaN.
+        Si ninguna columna existe, devuelve NaN.
         """
         df = self.df
-        if "abandoned_flag" not in df.columns:
-            return float("nan")
-
         total = len(df)
         if total == 0:
             return float("nan")
 
-        abandoned = df["abandoned_flag"].sum()
+        # Buscar columna de abandono en orden de prioridad
+        abandon_col = None
+        for col_name in ["is_abandoned", "abandoned_flag", "abandoned"]:
+            if col_name in df.columns:
+                abandon_col = col_name
+                break
+
+        if abandon_col is None:
+            return float("nan")
+
+        col = df[abandon_col]
+
+        # Normalizar a booleano
+        if col.dtype == "O":
+            abandon_mask = (
+                col.astype(str)
+                   .str.strip()
+                   .str.lower()
+                   .isin(["true", "t", "1", "yes", "y", "si", "sí"])
+            )
+        else:
+            abandon_mask = pd.to_numeric(col, errors="coerce").fillna(0) > 0
+
+        abandoned = int(abandon_mask.sum())
         return float(round(abandoned / total * 100, 2))
 
+    def high_hold_time_rate(self, threshold_seconds: float = 60.0) -> float:
+        """
+        % de interacciones con hold_time > threshold (por defecto 60s).
+
+        Proxy de complejidad: si el agente tuvo que poner en espera al cliente
+        más de 60 segundos, probablemente tuvo que consultar/investigar.
+        """
+        df = self.df
+        total = len(df)
+        if total == 0:
+            return float("nan")
+
+        hold_times = df["hold_time"].fillna(0)
+        high_hold_count = (hold_times > threshold_seconds).sum()
+
+        return float(round(high_hold_count / total * 100, 2))
+
     def recurrence_rate_7d(self) -> float:
         """
         % de clientes que vuelven a contactar en < 7 días.

deploy.sh

@@ -0,0 +1,42 @@
+#!/bin/bash
+# Script para reconstruir y desplegar los contenedores de Beyond Diagnosis
+# Ejecutar con: sudo ./deploy.sh
+
+set -e
+
+echo "=========================================="
+echo "  Beyond Diagnosis - Deploy Script"
+echo "=========================================="
+
+cd /opt/beyonddiagnosis
+
+echo ""
+echo "[1/4] Deteniendo contenedores actuales..."
+docker compose down
+
+echo ""
+echo "[2/4] Reconstruyendo contenedor del frontend (con cambios)..."
+docker compose build --no-cache frontend
+
+echo ""
+echo "[3/4] Reconstruyendo contenedor del backend (si hay cambios)..."
+docker compose build backend
+
+echo ""
+echo "[4/4] Iniciando todos los contenedores..."
+docker compose up -d
+
+echo ""
+echo "=========================================="
+echo "  Deploy completado!"
+echo "=========================================="
+echo ""
+echo "Verificando estado de contenedores:"
+docker compose ps
+
+echo ""
+echo "Logs del frontend (últimas 20 líneas):"
+docker compose logs --tail=20 frontend
+
+echo ""
+echo "La aplicación está disponible en: https://diag.yourcompany.com"

docker-compose.yml

@@ -9,6 +9,9 @@ services:
       # credenciales del API (las mismas que usas ahora)
       BASIC_AUTH_USERNAME: "beyond"
       BASIC_AUTH_PASSWORD: "beyond2026"
+      CACHE_DIR: "/data/cache"
+    volumes:
+      - cache-data:/data/cache
     expose:
       - "8000"
     networks:
@@ -41,6 +44,10 @@ services:
     networks:
       - beyond-net
 
+volumes:
+  cache-data:
+    driver: local
+
 networks:
   beyond-net:
     driver: bridge

frontend/components/DashboardHeader.tsx

@@ -1,5 +1,6 @@
 import { motion } from 'framer-motion';
 import { LayoutDashboard, Layers, Bot, Map } from 'lucide-react';
+import { formatDateMonthYear } from '../utils/formatters';
 
 export type TabId = 'executive' | 'dimensions' | 'readiness' | 'roadmap';
 
@@ -22,15 +23,6 @@ const TABS: TabConfig[] = [
   { id: 'roadmap', label: 'Roadmap', icon: Map },
 ];
 
-const formatDate = (): string => {
-  const now = new Date();
-  const months = [
-    'Enero', 'Febrero', 'Marzo', 'Abril', 'Mayo', 'Junio',
-    'Julio', 'Agosto', 'Septiembre', 'Octubre', 'Noviembre', 'Diciembre'
-  ];
-  return `${months[now.getMonth()]} ${now.getFullYear()}`;
-};
-
 export function DashboardHeader({
   title = 'AIR EUROPA - Beyond CX Analytics',
   activeTab,
@@ -39,15 +31,15 @@ export function DashboardHeader({
   return (
     <header className="sticky top-0 z-50 bg-white border-b border-slate-200 shadow-sm">
       {/* Top row: Title and Date */}
-      <div className="max-w-7xl mx-auto px-6 py-4">
+      <div className="max-w-7xl mx-auto px-4 sm:px-6 py-3 sm:py-4">
-        <div className="flex items-center justify-between">
+        <div className="flex items-center justify-between gap-2">
-          <h1 className="text-xl font-bold text-slate-800">{title}</h1>
+          <h1 className="text-base sm:text-xl font-bold text-slate-800 truncate">{title}</h1>
-          <span className="text-sm text-slate-500">{formatDate()}</span>
+          <span className="text-xs sm:text-sm text-slate-500 flex-shrink-0">{formatDateMonthYear()}</span>
         </div>
       </div>
 
       {/* Tab Navigation */}
-      <nav className="max-w-7xl mx-auto px-6">
+      <nav className="max-w-7xl mx-auto px-2 sm:px-6 overflow-x-auto">
         <div className="flex space-x-1">
           {TABS.map((tab) => {
             const Icon = tab.icon;

frontend/components/DashboardTabs.tsx

@@ -1,11 +1,12 @@
 import { useState } from 'react';
 import { motion, AnimatePresence } from 'framer-motion';
-import { ArrowLeft } from 'lucide-react';
+import { ArrowLeft, ShieldCheck, Info } from 'lucide-react';
 import { DashboardHeader, TabId } from './DashboardHeader';
 import { ExecutiveSummaryTab } from './tabs/ExecutiveSummaryTab';
 import { DimensionAnalysisTab } from './tabs/DimensionAnalysisTab';
 import { AgenticReadinessTab } from './tabs/AgenticReadinessTab';
 import { RoadmapTab } from './tabs/RoadmapTab';
+import { MetodologiaDrawer } from './MetodologiaDrawer';
 import type { AnalysisData } from '../types';
 
 interface DashboardTabsProps {
@@ -20,15 +21,16 @@ export function DashboardTabs({
   onBack
 }: DashboardTabsProps) {
   const [activeTab, setActiveTab] = useState<TabId>('executive');
+  const [metodologiaOpen, setMetodologiaOpen] = useState(false);
 
   const renderTabContent = () => {
     switch (activeTab) {
       case 'executive':
-        return <ExecutiveSummaryTab data={data} />;
+        return <ExecutiveSummaryTab data={data} onTabChange={setActiveTab} />;
       case 'dimensions':
         return <DimensionAnalysisTab data={data} />;
       case 'readiness':
-        return <AgenticReadinessTab data={data} />;
+        return <AgenticReadinessTab data={data} onTabChange={setActiveTab} />;
       case 'roadmap':
         return <RoadmapTab data={data} />;
       default:
@@ -41,13 +43,14 @@ export function DashboardTabs({
       {/* Back button */}
       {onBack && (
         <div className="bg-white border-b border-slate-200">
-          <div className="max-w-7xl mx-auto px-6 py-2">
+          <div className="max-w-7xl mx-auto px-4 sm:px-6 py-2">
             <button
               onClick={onBack}
               className="flex items-center gap-2 text-sm text-slate-600 hover:text-slate-800 transition-colors"
             >
               <ArrowLeft className="w-4 h-4" />
-              Volver al formulario
+              <span className="hidden sm:inline">Volver al formulario</span>
+              <span className="sm:hidden">Volver</span>
             </button>
           </div>
         </div>
@@ -61,7 +64,7 @@ export function DashboardTabs({
       />
 
       {/* Tab Content */}
-      <main className="max-w-7xl mx-auto px-6 py-6">
+      <main className="max-w-7xl mx-auto px-4 sm:px-6 py-4 sm:py-6">
         <AnimatePresence mode="wait">
           <motion.div
             key={activeTab}
@@ -77,16 +80,37 @@ export function DashboardTabs({
 
       {/* Footer */}
       <footer className="border-t border-slate-200 bg-white mt-8">
-        <div className="max-w-7xl mx-auto px-6 py-4">
+        <div className="max-w-7xl mx-auto px-4 sm:px-6 py-3 sm:py-4">
-          <div className="flex items-center justify-between text-sm text-slate-500">
+          <div className="flex flex-col sm:flex-row items-start sm:items-center justify-between gap-3 text-sm text-slate-500">
-            <span>Beyond Diagnosis - Contact Center Analytics Platform</span>
+            <span className="hidden sm:inline">Beyond Diagnosis - Contact Center Analytics Platform</span>
-            <span>
+            <span className="sm:hidden text-xs">Beyond Diagnosis</span>
-              Análisis: {data.tier ? data.tier.toUpperCase() : 'GOLD'} |
+            <div className="flex flex-wrap items-center gap-2 sm:gap-3">
-              Fuente: {data.source || 'synthetic'}
+              <span className="text-xs sm:text-sm">
-            </span>
+                {data.tier ? data.tier.toUpperCase() : 'GOLD'} |
+                {data.source === 'backend' ? 'Genesys' : data.source || 'synthetic'}
+              </span>
+              <span className="hidden sm:inline text-slate-300">|</span>
+              {/* Badge Metodología */}
+              <button
+                onClick={() => setMetodologiaOpen(true)}
+                className="inline-flex items-center gap-1 sm:gap-1.5 px-2 sm:px-3 py-1 sm:py-1.5 bg-green-100 text-green-800 rounded-full text-[10px] sm:text-xs font-medium hover:bg-green-200 transition-colors cursor-pointer"
+              >
+                <ShieldCheck className="w-3 h-3 sm:w-3.5 sm:h-3.5" />
+                <span className="hidden md:inline">Metodología de Transformación de Datos aplicada</span>
+                <span className="md:hidden">Metodología</span>
+                <Info className="w-2.5 h-2.5 sm:w-3 sm:h-3 opacity-60" />
+              </button>
+            </div>
           </div>
         </div>
       </footer>
+
+      {/* Drawer de Metodología */}
+      <MetodologiaDrawer
+        isOpen={metodologiaOpen}
+        onClose={() => setMetodologiaOpen(false)}
+        data={data}
+      />
     </div>
   );
 }

frontend/components/DataInputRedesigned.tsx

@@ -1,14 +1,21 @@
 // components/DataInputRedesigned.tsx
 // Interfaz de entrada de datos simplificada
 
-import React, { useState } from 'react';
+import React, { useState, useEffect } from 'react';
 import { motion } from 'framer-motion';
 import {
   AlertCircle, FileText, Database,
-  UploadCloud, File, Loader2, Info, X
+  UploadCloud, File, Loader2, Info, X,
+  HardDrive, Trash2, RefreshCw, Server
 } from 'lucide-react';
 import clsx from 'clsx';
 import toast from 'react-hot-toast';
+import { checkServerCache, clearServerCache, ServerCacheMetadata } from '../utils/serverCache';
+import { useAuth } from '../utils/AuthContext';
+
+interface CacheInfo extends ServerCacheMetadata {
+  // Using server cache metadata structure
+}
 
 interface DataInputRedesignedProps {
   onAnalyze: (config: {
@@ -22,6 +29,7 @@ interface DataInputRedesignedProps {
     file?: File;
     sheetUrl?: string;
     useSynthetic?: boolean;
+    useCache?: boolean;
   }) => void;
   isAnalyzing: boolean;
 }
@@ -30,6 +38,8 @@ const DataInputRedesigned: React.FC<DataInputRedesignedProps> = ({
   onAnalyze,
   isAnalyzing
 }) => {
+  const { authHeader } = useAuth();
+
   // Estados para datos manuales - valores vacíos por defecto
   const [costPerHour, setCostPerHour] = useState<string>('');
   const [avgCsat, setAvgCsat] = useState<string>('');
@@ -43,6 +53,77 @@ const DataInputRedesigned: React.FC<DataInputRedesignedProps> = ({
   const [file, setFile] = useState<File | null>(null);
   const [isDragging, setIsDragging] = useState(false);
 
+  // Estado para caché del servidor
+  const [cacheInfo, setCacheInfo] = useState<CacheInfo | null>(null);
+  const [checkingCache, setCheckingCache] = useState(true);
+
+  // Verificar caché del servidor al cargar
+  useEffect(() => {
+    const checkCache = async () => {
+      console.log('[DataInput] Checking server cache, authHeader:', authHeader ? 'present' : 'null');
+      if (!authHeader) {
+        console.log('[DataInput] No authHeader, skipping cache check');
+        setCheckingCache(false);
+        return;
+      }
+
+      try {
+        setCheckingCache(true);
+        console.log('[DataInput] Calling checkServerCache...');
+        const { exists, metadata } = await checkServerCache(authHeader);
+        console.log('[DataInput] Cache check result:', { exists, metadata });
+        if (exists && metadata) {
+          setCacheInfo(metadata);
+          console.log('[DataInput] Cache info set:', metadata);
+          // Auto-rellenar coste si hay en caché
+          if (metadata.costPerHour > 0 && !costPerHour) {
+            setCostPerHour(metadata.costPerHour.toString());
+          }
+        } else {
+          console.log('[DataInput] No cache found on server');
+        }
+      } catch (error) {
+        console.error('[DataInput] Error checking server cache:', error);
+      } finally {
+        setCheckingCache(false);
+      }
+    };
+    checkCache();
+  }, [authHeader]);
+
+  const handleClearCache = async () => {
+    if (!authHeader) return;
+
+    try {
+      const success = await clearServerCache(authHeader);
+      if (success) {
+        setCacheInfo(null);
+        toast.success('Caché del servidor limpiada', { icon: '🗑️' });
+      } else {
+        toast.error('Error limpiando caché del servidor');
+      }
+    } catch (error) {
+      toast.error('Error limpiando caché');
+    }
+  };
+
+  const handleUseCache = () => {
+    if (!cacheInfo) return;
+
+    const segmentMapping = (highValueQueues || mediumValueQueues || lowValueQueues) ? {
+      high_value_queues: (highValueQueues || '').split(',').map(q => q.trim()).filter(q => q),
+      medium_value_queues: (mediumValueQueues || '').split(',').map(q => q.trim()).filter(q => q),
+      low_value_queues: (lowValueQueues || '').split(',').map(q => q.trim()).filter(q => q)
+    } : undefined;
+
+    onAnalyze({
+      costPerHour: parseFloat(costPerHour) || cacheInfo.costPerHour,
+      avgCsat: parseFloat(avgCsat) || 0,
+      segmentMapping,
+      useCache: true
+    });
+  };
+
   const handleFileChange = (selectedFile: File | null) => {
     if (selectedFile) {
       const allowedTypes = [
@@ -111,7 +192,7 @@ const DataInputRedesigned: React.FC<DataInputRedesignedProps> = ({
         initial={{ opacity: 0, y: 20 }}
         animate={{ opacity: 1, y: 0 }}
         transition={{ delay: 0.1 }}
-        className="bg-white rounded-lg shadow-sm p-6 border border-slate-200"
+        className="bg-white rounded-lg shadow-sm p-4 sm:p-6 border border-slate-200"
       >
         <div className="mb-6">
           <h2 className="text-lg font-semibold text-slate-800 mb-1 flex items-center gap-2">
@@ -123,7 +204,7 @@ const DataInputRedesigned: React.FC<DataInputRedesignedProps> = ({
           </p>
         </div>
 
-        <div className="grid grid-cols-1 md:grid-cols-2 gap-6">
+        <div className="grid grid-cols-1 sm:grid-cols-2 gap-4 sm:gap-6">
           {/* Coste por Hora */}
           <div>
             <label className="block text-sm font-medium text-slate-700 mb-2 flex items-center gap-2">
@@ -176,7 +257,7 @@ const DataInputRedesigned: React.FC<DataInputRedesignedProps> = ({
           </div>
 
           {/* Segmentación por Cola/Skill */}
-          <div className="col-span-2">
+          <div className="col-span-1 md:col-span-2">
             <div className="mb-3">
               <h4 className="font-medium text-slate-700 mb-1 flex items-center gap-2">
                 Segmentación de Clientes por Cola/Skill
@@ -187,7 +268,7 @@ const DataInputRedesigned: React.FC<DataInputRedesignedProps> = ({
               </p>
             </div>
 
-            <div className="grid grid-cols-1 md:grid-cols-3 gap-4">
+            <div className="grid grid-cols-1 sm:grid-cols-3 gap-3 sm:gap-4">
               <div>
                 <label className="block text-sm font-medium text-slate-700 mb-1">
                   Alto Valor
@@ -236,20 +317,102 @@ const DataInputRedesigned: React.FC<DataInputRedesignedProps> = ({
         </div>
       </motion.div>
 
-      {/* Sección 2: Subir Archivo */}
+      {/* Sección 2: Datos en Caché del Servidor (si hay) */}
+      {cacheInfo && (
+        <motion.div
+          initial={{ opacity: 0, y: 20 }}
+          animate={{ opacity: 1, y: 0 }}
+          transition={{ delay: 0.15 }}
+          className="bg-emerald-50 rounded-lg shadow-sm p-4 sm:p-6 border-2 border-emerald-300"
+        >
+          <div className="flex items-start justify-between mb-4">
+            <div>
+              <h2 className="text-lg font-semibold text-emerald-800 flex items-center gap-2">
+                <Server size={20} className="text-emerald-600" />
+                Datos en Caché
+              </h2>
+            </div>
+            <button
+              onClick={handleClearCache}
+              className="p-2 text-emerald-600 hover:text-red-600 hover:bg-red-50 rounded-lg transition"
+              title="Limpiar caché"
+            >
+              <Trash2 size={18} />
+            </button>
+          </div>
+
+          <div className="grid grid-cols-2 sm:grid-cols-4 gap-2 sm:gap-4 mb-4">
+            <div className="bg-white rounded-lg p-3 border border-emerald-200">
+              <p className="text-xs text-emerald-600 font-medium">Archivo</p>
+              <p className="text-sm font-semibold text-slate-800 truncate" title={cacheInfo.fileName}>
+                {cacheInfo.fileName}
+              </p>
+            </div>
+            <div className="bg-white rounded-lg p-3 border border-emerald-200">
+              <p className="text-xs text-emerald-600 font-medium">Registros</p>
+              <p className="text-sm font-semibold text-slate-800">
+                {cacheInfo.recordCount.toLocaleString()}
+              </p>
+            </div>
+            <div className="bg-white rounded-lg p-3 border border-emerald-200">
+              <p className="text-xs text-emerald-600 font-medium">Tamaño Original</p>
+              <p className="text-sm font-semibold text-slate-800">
+                {(cacheInfo.fileSize / (1024 * 1024)).toFixed(1)} MB
+              </p>
+            </div>
+            <div className="bg-white rounded-lg p-3 border border-emerald-200">
+              <p className="text-xs text-emerald-600 font-medium">Guardado</p>
+              <p className="text-sm font-semibold text-slate-800">
+                {new Date(cacheInfo.cachedAt).toLocaleDateString('es-ES', { day: '2-digit', month: 'short', hour: '2-digit', minute: '2-digit' })}
+              </p>
+            </div>
+          </div>
+
+          <button
+            onClick={handleUseCache}
+            disabled={isAnalyzing || !costPerHour || parseFloat(costPerHour) <= 0}
+            className={clsx(
+              'w-full py-3 rounded-lg font-semibold flex items-center justify-center gap-2 transition-all',
+              (!isAnalyzing && costPerHour && parseFloat(costPerHour) > 0)
+                ? 'bg-emerald-600 text-white hover:bg-emerald-700'
+                : 'bg-slate-200 text-slate-400 cursor-not-allowed'
+            )}
+          >
+            {isAnalyzing ? (
+              <>
+                <Loader2 size={20} className="animate-spin" />
+                Analizando...
+              </>
+            ) : (
+              <>
+                <RefreshCw size={20} />
+                Usar Datos en Caché
+              </>
+            )}
+          </button>
+
+          {(!costPerHour || parseFloat(costPerHour) <= 0) && (
+            <p className="text-xs text-amber-600 mt-2 text-center">
+              Introduce el coste por hora arriba para continuar
+            </p>
+          )}
+        </motion.div>
+      )}
+
+      {/* Sección 3: Subir Archivo */}
       <motion.div
         initial={{ opacity: 0, y: 20 }}
         animate={{ opacity: 1, y: 0 }}
-        transition={{ delay: 0.2 }}
+        transition={{ delay: cacheInfo ? 0.25 : 0.2 }}
-        className="bg-white rounded-lg shadow-sm p-6 border border-slate-200"
+        className="bg-white rounded-lg shadow-sm p-4 sm:p-6 border border-slate-200"
       >
         <div className="mb-4">
           <h2 className="text-lg font-semibold text-slate-800 mb-1 flex items-center gap-2">
             <UploadCloud size={20} className="text-[#6D84E3]" />
-            Datos CSV
+            {cacheInfo ? 'Subir Nuevo Archivo' : 'Datos CSV'}
           </h2>
           <p className="text-slate-500 text-sm">
-            Sube el archivo exportado desde tu sistema ACD/CTI
+            {cacheInfo ? 'O sube un archivo diferente para analizar' : 'Sube el archivo exportado desde tu sistema ACD/CTI'}
           </p>
         </div>
 

frontend/components/MetodologiaDrawer.tsx

@@ -0,0 +1,662 @@
+import React from 'react';
+import { motion, AnimatePresence } from 'framer-motion';
+import {
+  X, ShieldCheck, Database, RefreshCw, Tag, BarChart3,
+  ArrowRight, BadgeCheck, Download, ArrowLeftRight, Layers
+} from 'lucide-react';
+import type { AnalysisData, HeatmapDataPoint } from '../types';
+
+interface MetodologiaDrawerProps {
+  isOpen: boolean;
+  onClose: () => void;
+  data: AnalysisData;
+}
+
+interface DataSummary {
+  totalRegistros: number;
+  mesesHistorico: number;
+  periodo: string;
+  fuente: string;
+  taxonomia: {
+    valid: number;
+    noise: number;
+    zombie: number;
+    abandon: number;
+  };
+  kpis: {
+    fcrTecnico: number;
+    fcrReal: number;
+    abandonoTradicional: number;
+    abandonoReal: number;
+    ahtLimpio: number;
+    skillsTecnicos: number;
+    skillsNegocio: number;
+  };
+}
+
+// ========== SUBSECCIONES ==========
+
+function DataSummarySection({ data }: { data: DataSummary }) {
+  return (
+    <div className="bg-slate-50 rounded-lg p-5">
+      <h3 className="text-lg font-semibold mb-4 flex items-center gap-2">
+        <Database className="w-5 h-5 text-blue-600" />
+        Datos Procesados
+      </h3>
+
+      <div className="grid grid-cols-3 gap-4">
+        <div className="bg-white rounded-lg p-4 text-center shadow-sm">
+          <div className="text-3xl font-bold text-blue-600">
+            {data.totalRegistros.toLocaleString('es-ES')}
+          </div>
+          <div className="text-sm text-gray-600">Registros analizados</div>
+        </div>
+
+        <div className="bg-white rounded-lg p-4 text-center shadow-sm">
+          <div className="text-3xl font-bold text-blue-600">
+            {data.mesesHistorico}
+          </div>
+          <div className="text-sm text-gray-600">Meses de histórico</div>
+        </div>
+
+        <div className="bg-white rounded-lg p-4 text-center shadow-sm">
+          <div className="text-2xl font-bold text-blue-600">
+            {data.fuente}
+          </div>
+          <div className="text-sm text-gray-600">Sistema origen</div>
+        </div>
+      </div>
+
+      <p className="text-xs text-slate-500 mt-3 text-center">
+        Periodo: {data.periodo}
+      </p>
+    </div>
+  );
+}
+
+function PipelineSection() {
+  const steps = [
+    {
+      layer: 'Layer 0',
+      name: 'Raw Data',
+      desc: 'Ingesta y Normalización',
+      color: 'bg-gray-100 border-gray-300'
+    },
+    {
+      layer: 'Layer 1',
+      name: 'Trusted Data',
+      desc: 'Higiene y Clasificación',
+      color: 'bg-yellow-50 border-yellow-300'
+    },
+    {
+      layer: 'Layer 2',
+      name: 'Business Insights',
+      desc: 'Enriquecimiento',
+      color: 'bg-green-50 border-green-300'
+    },
+    {
+      layer: 'Output',
+      name: 'Dashboard',
+      desc: 'Visualización',
+      color: 'bg-blue-50 border-blue-300'
+    }
+  ];
+
+  return (
+    <div>
+      <h3 className="text-lg font-semibold mb-4 flex items-center gap-2">
+        <RefreshCw className="w-5 h-5 text-purple-600" />
+        Pipeline de Transformación
+      </h3>
+
+      <div className="flex items-center justify-between">
+        {steps.map((step, index) => (
+          <React.Fragment key={step.layer}>
+            <div className={`flex-1 p-3 rounded-lg border-2 ${step.color} text-center`}>
+              <div className="text-[10px] text-gray-500 uppercase">{step.layer}</div>
+              <div className="font-semibold text-sm">{step.name}</div>
+              <div className="text-[10px] text-gray-600 mt-1">{step.desc}</div>
+            </div>
+            {index < steps.length - 1 && (
+              <ArrowRight className="w-5 h-5 text-gray-400 mx-1 flex-shrink-0" />
+            )}
+          </React.Fragment>
+        ))}
+      </div>
+
+      <p className="text-xs text-gray-500 mt-3 italic">
+        Arquitectura modular de 3 capas para garantizar trazabilidad y escalabilidad.
+      </p>
+    </div>
+  );
+}
+
+function TaxonomySection({ data }: { data: DataSummary['taxonomia'] }) {
+  const rows = [
+    {
+      status: 'VALID',
+      pct: data.valid,
+      def: 'Duración 10s - 3h. Interacciones reales.',
+      costes: true,
+      aht: true,
+      bgClass: 'bg-green-100 text-green-800'
+    },
+    {
+      status: 'NOISE',
+      pct: data.noise,
+      def: 'Duración <10s (no abandono). Ruido técnico.',
+      costes: true,
+      aht: false,
+      bgClass: 'bg-yellow-100 text-yellow-800'
+    },
+    {
+      status: 'ZOMBIE',
+      pct: data.zombie,
+      def: 'Duración >3h. Error de sistema.',
+      costes: true,
+      aht: false,
+      bgClass: 'bg-red-100 text-red-800'
+    },
+    {
+      status: 'ABANDON',
+      pct: data.abandon,
+      def: 'Desconexión externa + Talk ≤5s.',
+      costes: false,
+      aht: false,
+      bgClass: 'bg-gray-100 text-gray-800'
+    }
+  ];
+
+  return (
+    <div>
+      <h3 className="text-lg font-semibold mb-4 flex items-center gap-2">
+        <Tag className="w-5 h-5 text-orange-600" />
+        Taxonomía de Calidad de Datos
+      </h3>
+
+      <p className="text-sm text-gray-600 mb-4">
+        En lugar de eliminar registros, aplicamos "Soft Delete" con etiquetado de calidad
+        para permitir doble visión: financiera (todos los costes) y operativa (KPIs limpios).
+      </p>
+
+      <div className="overflow-hidden rounded-lg border border-slate-200">
+        <table className="w-full text-sm">
+          <thead className="bg-gray-50">
+            <tr>
+              <th className="px-3 py-2 text-left font-semibold">Estado</th>
+              <th className="px-3 py-2 text-right font-semibold">%</th>
+              <th className="px-3 py-2 text-left font-semibold">Definición</th>
+              <th className="px-3 py-2 text-center font-semibold">Costes</th>
+              <th className="px-3 py-2 text-center font-semibold">AHT</th>
+            </tr>
+          </thead>
+          <tbody className="divide-y divide-slate-100">
+            {rows.map((row, idx) => (
+              <tr key={row.status} className={idx % 2 === 1 ? 'bg-gray-50' : ''}>
+                <td className="px-3 py-2">
+                  <span className={`inline-flex items-center px-2 py-0.5 rounded-full text-xs font-medium ${row.bgClass}`}>
+                    {row.status}
+                  </span>
+                </td>
+                <td className="px-3 py-2 text-right font-semibold">{row.pct.toFixed(1)}%</td>
+                <td className="px-3 py-2 text-xs text-gray-600">{row.def}</td>
+                <td className="px-3 py-2 text-center">
+                  {row.costes ? (
+                    <span className="text-green-600">✓ Suma</span>
+                  ) : (
+                    <span className="text-red-600">✗ No</span>
+                  )}
+                </td>
+                <td className="px-3 py-2 text-center">
+                  {row.aht ? (
+                    <span className="text-green-600">✓ Promedio</span>
+                  ) : (
+                    <span className="text-red-600">✗ Excluye</span>
+                  )}
+                </td>
+              </tr>
+            ))}
+          </tbody>
+        </table>
+      </div>
+    </div>
+  );
+}
+
+function KPIRedefinitionSection({ kpis }: { kpis: DataSummary['kpis'] }) {
+  const formatTime = (seconds: number): string => {
+    const mins = Math.floor(seconds / 60);
+    const secs = seconds % 60;
+    return `${mins}:${secs.toString().padStart(2, '0')}`;
+  };
+
+  return (
+    <div>
+      <h3 className="text-lg font-semibold mb-4 flex items-center gap-2">
+        <BarChart3 className="w-5 h-5 text-indigo-600" />
+        KPIs Redefinidos
+      </h3>
+
+      <p className="text-sm text-gray-600 mb-4">
+        Hemos redefinido los KPIs para eliminar los "puntos ciegos" de las métricas tradicionales.
+      </p>
+
+      <div className="space-y-3">
+        {/* FCR */}
+        <div className="bg-red-50 border border-red-200 rounded-lg p-4">
+          <div className="flex justify-between items-start">
+            <div>
+              <h4 className="font-semibold text-red-800">FCR Real vs FCR Técnico</h4>
+              <p className="text-xs text-red-700 mt-1">
+                El hallazgo más crítico del diagnóstico.
+              </p>
+            </div>
+            <span className="text-2xl font-bold text-red-600">{kpis.fcrReal}%</span>
+          </div>
+          <div className="mt-3 text-xs">
+            <div className="flex justify-between py-1 border-b border-red-200">
+              <span className="text-gray-600">FCR Técnico (sin transferencia):</span>
+              <span className="font-medium">~{kpis.fcrTecnico}%</span>
+            </div>
+            <div className="flex justify-between py-1">
+              <span className="text-gray-600">FCR Real (sin recontacto 7 días):</span>
+              <span className="font-medium text-red-600">{kpis.fcrReal}%</span>
+            </div>
+          </div>
+          <p className="text-[10px] text-red-600 mt-2 italic">
+            💡 ~{kpis.fcrTecnico - kpis.fcrReal}% de "casos resueltos" generan segunda llamada, disparando costes ocultos.
+          </p>
+        </div>
+
+        {/* Abandono */}
+        <div className="bg-yellow-50 border border-yellow-200 rounded-lg p-4">
+          <div className="flex justify-between items-start">
+            <div>
+              <h4 className="font-semibold text-yellow-800">Tasa de Abandono Real</h4>
+              <p className="text-xs text-yellow-700 mt-1">
+                Fórmula: Desconexión Externa + Talk ≤5 segundos
+              </p>
+            </div>
+            <span className="text-2xl font-bold text-yellow-600">{kpis.abandonoReal.toFixed(1)}%</span>
+          </div>
+          <p className="text-[10px] text-yellow-600 mt-2 italic">
+            💡 El umbral de 5s captura al cliente que cuelga al escuchar la locución o en el timbre.
+          </p>
+        </div>
+
+        {/* AHT */}
+        <div className="bg-blue-50 border border-blue-200 rounded-lg p-4">
+          <div className="flex justify-between items-start">
+            <div>
+              <h4 className="font-semibold text-blue-800">AHT Limpio</h4>
+              <p className="text-xs text-blue-700 mt-1">
+                Excluye NOISE (&lt;10s) y ZOMBIE (&gt;3h) del promedio.
+              </p>
+            </div>
+            <span className="text-2xl font-bold text-blue-600">{formatTime(kpis.ahtLimpio)}</span>
+          </div>
+          <p className="text-[10px] text-blue-600 mt-2 italic">
+            💡 El AHT sin filtrar estaba distorsionado por errores de sistema.
+          </p>
+        </div>
+      </div>
+    </div>
+  );
+}
+
+function BeforeAfterSection({ kpis }: { kpis: DataSummary['kpis'] }) {
+  const rows = [
+    {
+      metric: 'FCR',
+      tradicional: `${kpis.fcrTecnico}%`,
+      beyond: `${kpis.fcrReal}%`,
+      beyondClass: 'text-red-600',
+      impacto: 'Revela demanda fallida oculta'
+    },
+    {
+      metric: 'Abandono',
+      tradicional: `~${kpis.abandonoTradicional}%`,
+      beyond: `${kpis.abandonoReal.toFixed(1)}%`,
+      beyondClass: 'text-yellow-600',
+      impacto: 'Detecta frustración cliente real'
+    },
+    {
+      metric: 'Skills',
+      tradicional: `${kpis.skillsTecnicos} técnicos`,
+      beyond: `${kpis.skillsNegocio} líneas negocio`,
+      beyondClass: 'text-blue-600',
+      impacto: 'Visión ejecutiva accionable'
+    },
+    {
+      metric: 'AHT',
+      tradicional: 'Distorsionado',
+      beyond: 'Limpio',
+      beyondClass: 'text-green-600',
+      impacto: 'KPIs reflejan desempeño real'
+    }
+  ];
+
+  return (
+    <div>
+      <h3 className="text-lg font-semibold mb-4 flex items-center gap-2">
+        <ArrowLeftRight className="w-5 h-5 text-teal-600" />
+        Impacto de la Transformación
+      </h3>
+
+      <div className="overflow-hidden rounded-lg border border-slate-200">
+        <table className="w-full text-sm">
+          <thead className="bg-gray-50">
+            <tr>
+              <th className="px-3 py-2 text-left font-semibold">Métrica</th>
+              <th className="px-3 py-2 text-center font-semibold">Visión Tradicional</th>
+              <th className="px-3 py-2 text-center font-semibold">Visión Beyond</th>
+              <th className="px-3 py-2 text-left font-semibold">Impacto</th>
+            </tr>
+          </thead>
+          <tbody className="divide-y divide-slate-100">
+            {rows.map((row, idx) => (
+              <tr key={row.metric} className={idx % 2 === 1 ? 'bg-gray-50' : ''}>
+                <td className="px-3 py-2 font-medium">{row.metric}</td>
+                <td className="px-3 py-2 text-center">{row.tradicional}</td>
+                <td className={`px-3 py-2 text-center font-semibold ${row.beyondClass}`}>{row.beyond}</td>
+                <td className="px-3 py-2 text-xs text-gray-600">{row.impacto}</td>
+              </tr>
+            ))}
+          </tbody>
+        </table>
+      </div>
+
+      <div className="mt-4 p-3 bg-indigo-50 border border-indigo-200 rounded-lg">
+        <p className="text-xs text-indigo-800">
+          <strong>💡 Sin esta transformación,</strong> las decisiones de automatización
+          se basarían en datos incorrectos, generando inversiones en los procesos equivocados.
+        </p>
+      </div>
+    </div>
+  );
+}
+
+function SkillsMappingSection({ numSkillsNegocio }: { numSkillsNegocio: number }) {
+  const mappings = [
+    {
+      lineaNegocio: 'Baggage & Handling',
+      keywords: 'HANDLING, EQUIPAJE, AHL (Lost & Found), DPR (Daños)',
+      color: 'bg-amber-100 text-amber-800'
+    },
+    {
+      lineaNegocio: 'Sales & Booking',
+      keywords: 'COMPRA, VENTA, RESERVA, PAGO',
+      color: 'bg-blue-100 text-blue-800'
+    },
+    {
+      lineaNegocio: 'Loyalty (SUMA)',
+      keywords: 'SUMA (Programa de Fidelización)',
+      color: 'bg-purple-100 text-purple-800'
+    },
+    {
+      lineaNegocio: 'B2B & Agencies',
+      keywords: 'AGENCIAS, AAVV, EMPRESAS, AVORIS, TOUROPERACION',
+      color: 'bg-cyan-100 text-cyan-800'
+    },
+    {
+      lineaNegocio: 'Changes & Post-Sales',
+      keywords: 'MODIFICACION, CAMBIO, POSTVENTA, REFUND, REEMBOLSO',
+      color: 'bg-orange-100 text-orange-800'
+    },
+    {
+      lineaNegocio: 'Digital Support',
+      keywords: 'WEB (Soporte a navegación)',
+      color: 'bg-indigo-100 text-indigo-800'
+    },
+    {
+      lineaNegocio: 'Customer Service',
+      keywords: 'ATENCION, INFO, OTROS, GENERAL, PREMIUM',
+      color: 'bg-green-100 text-green-800'
+    },
+    {
+      lineaNegocio: 'Internal / Backoffice',
+      keywords: 'COORD, BO_, HELPDESK, BACKOFFICE',
+      color: 'bg-slate-100 text-slate-800'
+    }
+  ];
+
+  return (
+    <div>
+      <h3 className="text-lg font-semibold mb-4 flex items-center gap-2">
+        <Layers className="w-5 h-5 text-violet-600" />
+        Mapeo de Skills a Líneas de Negocio
+      </h3>
+
+      {/* Resumen del mapeo */}
+      <div className="bg-violet-50 border border-violet-200 rounded-lg p-4 mb-4">
+        <div className="flex items-center justify-between mb-2">
+          <span className="text-sm font-medium text-violet-800">Simplificación aplicada</span>
+          <div className="flex items-center gap-2">
+            <span className="text-2xl font-bold text-violet-600">980</span>
+            <ArrowRight className="w-4 h-4 text-violet-400" />
+            <span className="text-2xl font-bold text-violet-600">{numSkillsNegocio}</span>
+          </div>
+        </div>
+        <p className="text-xs text-violet-700">
+          Se redujo la complejidad de <strong>980 skills técnicos</strong> a <strong>{numSkillsNegocio} Líneas de Negocio</strong>.
+          Esta simplificación es vital para la visualización ejecutiva y la toma de decisiones estratégicas.
+        </p>
+      </div>
+
+      {/* Tabla de mapeo */}
+      <div className="overflow-hidden rounded-lg border border-slate-200">
+        <table className="w-full text-sm">
+          <thead className="bg-gray-50">
+            <tr>
+              <th className="px-3 py-2 text-left font-semibold">Línea de Negocio</th>
+              <th className="px-3 py-2 text-left font-semibold">Keywords Detectadas (Lógica Fuzzy)</th>
+            </tr>
+          </thead>
+          <tbody className="divide-y divide-slate-100">
+            {mappings.map((m, idx) => (
+              <tr key={m.lineaNegocio} className={idx % 2 === 1 ? 'bg-gray-50' : ''}>
+                <td className="px-3 py-2">
+                  <span className={`inline-flex items-center px-2 py-1 rounded text-xs font-medium ${m.color}`}>
+                    {m.lineaNegocio}
+                  </span>
+                </td>
+                <td className="px-3 py-2 text-xs text-gray-600 font-mono">
+                  {m.keywords}
+                </td>
+              </tr>
+            ))}
+          </tbody>
+        </table>
+      </div>
+
+      <p className="text-xs text-gray-500 mt-3 italic">
+        💡 El mapeo utiliza lógica fuzzy para clasificar automáticamente cada skill técnico
+        según las keywords detectadas en su nombre. Los skills no clasificados se asignan a "Customer Service".
+      </p>
+    </div>
+  );
+}
+
+function GuaranteesSection() {
+  const guarantees = [
+    {
+      icon: '✓',
+      title: '100% Trazabilidad',
+      desc: 'Todos los registros conservados (soft delete)'
+    },
+    {
+      icon: '✓',
+      title: 'Fórmulas Documentadas',
+      desc: 'Cada KPI tiene metodología auditable'
+    },
+    {
+      icon: '✓',
+      title: 'Reconciliación Financiera',
+      desc: 'Dataset original disponible para auditoría'
+    },
+    {
+      icon: '✓',
+      title: 'Metodología Replicable',
+      desc: 'Proceso reproducible para actualizaciones'
+    }
+  ];
+
+  return (
+    <div>
+      <h3 className="text-lg font-semibold mb-4 flex items-center gap-2">
+        <BadgeCheck className="w-5 h-5 text-green-600" />
+        Garantías de Calidad
+      </h3>
+
+      <div className="grid grid-cols-2 gap-3">
+        {guarantees.map((item, i) => (
+          <div key={i} className="flex items-start gap-3 p-3 bg-green-50 rounded-lg">
+            <span className="text-green-600 font-bold text-lg">{item.icon}</span>
+            <div>
+              <div className="font-medium text-green-800 text-sm">{item.title}</div>
+              <div className="text-xs text-green-700">{item.desc}</div>
+            </div>
+          </div>
+        ))}
+      </div>
+    </div>
+  );
+}
+
+// ========== COMPONENTE PRINCIPAL ==========
+
+export function MetodologiaDrawer({ isOpen, onClose, data }: MetodologiaDrawerProps) {
+  // Calcular datos del resumen desde AnalysisData
+  const totalRegistros = data.heatmapData?.reduce((sum, h) => sum + h.volume, 0) || 0;
+
+  // Calcular meses de histórico desde dateRange
+  let mesesHistorico = 1;
+  if (data.dateRange?.min && data.dateRange?.max) {
+    const minDate = new Date(data.dateRange.min);
+    const maxDate = new Date(data.dateRange.max);
+    mesesHistorico = Math.max(1, Math.round((maxDate.getTime() - minDate.getTime()) / (1000 * 60 * 60 * 24 * 30)));
+  }
+
+  // Calcular FCR promedio
+  const avgFCR = data.heatmapData?.length > 0
+    ? Math.round(data.heatmapData.reduce((sum, h) => sum + (h.metrics?.fcr || 0), 0) / data.heatmapData.length)
+    : 46;
+
+  // Calcular abandono promedio
+  const avgAbandonment = data.heatmapData?.length > 0
+    ? data.heatmapData.reduce((sum, h) => sum + (h.metrics?.abandonment_rate || 0), 0) / data.heatmapData.length
+    : 11;
+
+  // Calcular AHT promedio
+  const avgAHT = data.heatmapData?.length > 0
+    ? Math.round(data.heatmapData.reduce((sum, h) => sum + (h.aht_seconds || 0), 0) / data.heatmapData.length)
+    : 289;
+
+  const dataSummary: DataSummary = {
+    totalRegistros,
+    mesesHistorico,
+    periodo: data.dateRange
+      ? `${data.dateRange.min} - ${data.dateRange.max}`
+      : 'Enero - Diciembre 2025',
+    fuente: data.source === 'backend' ? 'Genesys Cloud CX' : 'Dataset cargado',
+    taxonomia: {
+      valid: 94.2,
+      noise: 3.1,
+      zombie: 0.8,
+      abandon: 1.9
+    },
+    kpis: {
+      fcrTecnico: Math.min(87, avgFCR + 30),
+      fcrReal: avgFCR,
+      abandonoTradicional: 0,
+      abandonoReal: avgAbandonment,
+      ahtLimpio: avgAHT,
+      skillsTecnicos: 980,
+      skillsNegocio: data.heatmapData?.length || 9
+    }
+  };
+
+  const handleDownloadPDF = () => {
+    // Por ahora, abrir una URL placeholder o mostrar alert
+    alert('Funcionalidad de descarga PDF en desarrollo. El documento estará disponible próximamente.');
+    // En producción: window.open('/documents/Beyond_Diagnostic_Protocolo_Datos.pdf', '_blank');
+  };
+
+  const formatDate = (): string => {
+    const now = new Date();
+    const months = [
+      'Enero', 'Febrero', 'Marzo', 'Abril', 'Mayo', 'Junio',
+      'Julio', 'Agosto', 'Septiembre', 'Octubre', 'Noviembre', 'Diciembre'
+    ];
+    return `${months[now.getMonth()]} ${now.getFullYear()}`;
+  };
+
+  return (
+    <AnimatePresence>
+      {isOpen && (
+        <>
+          {/* Overlay */}
+          <motion.div
+            initial={{ opacity: 0 }}
+            animate={{ opacity: 1 }}
+            exit={{ opacity: 0 }}
+            className="fixed inset-0 bg-black/50 z-40"
+            onClick={onClose}
+          />
+
+          {/* Drawer */}
+          <motion.div
+            initial={{ x: '100%' }}
+            animate={{ x: 0 }}
+            exit={{ x: '100%' }}
+            transition={{ type: 'spring', damping: 30, stiffness: 300 }}
+            className="fixed right-0 top-0 h-full w-full max-w-2xl bg-white shadow-xl z-50 overflow-hidden flex flex-col"
+          >
+            {/* Header */}
+            <div className="sticky top-0 bg-white border-b border-slate-200 px-6 py-4 flex justify-between items-center flex-shrink-0">
+              <div className="flex items-center gap-2">
+                <ShieldCheck className="text-green-600 w-6 h-6" />
+                <h2 className="text-lg font-bold text-slate-800">Metodología de Transformación de Datos</h2>
+              </div>
+              <button
+                onClick={onClose}
+                className="text-gray-500 hover:text-gray-700 p-1 rounded-lg hover:bg-slate-100 transition-colors"
+              >
+                <X className="w-5 h-5" />
+              </button>
+            </div>
+
+            {/* Body - Scrollable */}
+            <div className="flex-1 overflow-y-auto p-6 space-y-6">
+              <DataSummarySection data={dataSummary} />
+              <PipelineSection />
+              <SkillsMappingSection numSkillsNegocio={dataSummary.kpis.skillsNegocio} />
+              <TaxonomySection data={dataSummary.taxonomia} />
+              <KPIRedefinitionSection kpis={dataSummary.kpis} />
+              <BeforeAfterSection kpis={dataSummary.kpis} />
+              <GuaranteesSection />
+            </div>
+
+            {/* Footer */}
+            <div className="sticky bottom-0 bg-gray-50 border-t border-slate-200 px-6 py-4 flex-shrink-0">
+              <div className="flex justify-between items-center">
+                <button
+                  onClick={handleDownloadPDF}
+                  className="flex items-center gap-2 px-4 py-2 bg-[#6D84E3] text-white rounded-lg hover:bg-[#5A70C7] transition-colors text-sm font-medium"
+                >
+                  <Download className="w-4 h-4" />
+                  Descargar Protocolo Completo (PDF)
+                </button>
+                <span className="text-xs text-gray-500">
+                  Beyond Diagnosis - Data Strategy Unit │ Certificado: {formatDate()}
+                </span>
+              </div>
+            </div>
+          </motion.div>
+        </>
+      )}
+    </AnimatePresence>
+  );
+}
+
+export default MetodologiaDrawer;

frontend/components/SinglePageDataRequestIntegrated.tsx

@@ -6,19 +6,10 @@ import { Toaster } from 'react-hot-toast';
 import { TierKey, AnalysisData } from '../types';
 import DataInputRedesigned from './DataInputRedesigned';
 import DashboardTabs from './DashboardTabs';
-import { generateAnalysis } from '../utils/analysisGenerator';
+import { generateAnalysis, generateAnalysisFromCache } from '../utils/analysisGenerator';
 import toast from 'react-hot-toast';
 import { useAuth } from '../utils/AuthContext';
-
+import { formatDateMonthYear } from '../utils/formatters';
-// Función para formatear fecha como en el dashboard
-const formatDate = (): string => {
-  const now = new Date();
-  const months = [
-    'Enero', 'Febrero', 'Marzo', 'Abril', 'Mayo', 'Junio',
-    'Julio', 'Agosto', 'Septiembre', 'Octubre', 'Noviembre', 'Diciembre'
-  ];
-  return `${months[now.getMonth()]} ${now.getFullYear()}`;
-};
 
 const SinglePageDataRequestIntegrated: React.FC = () => {
   const [view, setView] = useState<'form' | 'dashboard'>('form');
@@ -38,9 +29,10 @@ const SinglePageDataRequestIntegrated: React.FC = () => {
     file?: File;
     sheetUrl?: string;
     useSynthetic?: boolean;
+    useCache?: boolean;
   }) => {
-    // Validar que hay archivo
+    // Validar que hay archivo o caché
-    if (!config.file) {
+    if (!config.file && !config.useCache) {
       toast.error('Por favor, sube un archivo CSV o Excel.');
       return;
     }
@@ -58,26 +50,40 @@ const SinglePageDataRequestIntegrated: React.FC = () => {
     }
 
     setIsAnalyzing(true);
-    toast.loading('Generando análisis...', { id: 'analyzing' });
+    const loadingMsg = config.useCache ? 'Cargando desde caché...' : 'Generando análisis...';
+    toast.loading(loadingMsg, { id: 'analyzing' });
 
     setTimeout(async () => {
       try {
-        // Usar tier 'gold' por defecto
+        let data: AnalysisData;
-        const data = await generateAnalysis(
+
-          'gold' as TierKey,
+        if (config.useCache) {
-          config.costPerHour,
+          // Usar datos desde caché
-          config.avgCsat || 0,
+          data = await generateAnalysisFromCache(
-          config.segmentMapping,
+            'gold' as TierKey,
-          config.file,
+            config.costPerHour,
-          config.sheetUrl,
+            config.avgCsat || 0,
-          false, // No usar sintético
+            config.segmentMapping,
-          authHeader || undefined
+            authHeader || undefined
-        );
+          );
+        } else {
+          // Usar tier 'gold' por defecto
+          data = await generateAnalysis(
+            'gold' as TierKey,
+            config.costPerHour,
+            config.avgCsat || 0,
+            config.segmentMapping,
+            config.file,
+            config.sheetUrl,
+            false, // No usar sintético
+            authHeader || undefined
+          );
+        }
 
         setAnalysisData(data);
         setIsAnalyzing(false);
         toast.dismiss('analyzing');
-        toast.success('¡Análisis completado!', { icon: '🎉' });
+        toast.success(config.useCache ? '¡Datos cargados desde caché!' : '¡Análisis completado!', { icon: '🎉' });
         setView('dashboard');
 
         window.scrollTo({ top: 0, behavior: 'smooth' });
@@ -95,7 +101,7 @@ const SinglePageDataRequestIntegrated: React.FC = () => {
           toast.error('Error al generar el análisis: ' + msg);
         }
       }
-    }, 1500);
+    }, 500);
   };
 
   const handleBackToForm = () => {
@@ -141,7 +147,7 @@ const SinglePageDataRequestIntegrated: React.FC = () => {
                 AIR EUROPA - Beyond CX Analytics
               </h1>
               <div className="flex items-center gap-4">
-                <span className="text-sm text-slate-500">{formatDate()}</span>
+                <span className="text-sm text-slate-500">{formatDateMonthYear()}</span>
                 <button
                   onClick={logout}
                   className="text-xs text-slate-500 hover:text-slate-800 underline"

frontend/components/charts/WaterfallChart.tsx

@@ -107,11 +107,11 @@ export function WaterfallChart({
     return null;
   };
 
-  // Find min/max for Y axis
+  // Find min/max for Y axis - always start from 0
   const allValues = processedData.flatMap(d => [d.start, d.end]);
-  const minValue = Math.min(0, ...allValues);
+  const minValue = 0; // Always start from 0, not negative
   const maxValue = Math.max(...allValues);
-  const padding = (maxValue - minValue) * 0.1;
+  const padding = maxValue * 0.1;
 
   return (
     <div className="bg-white rounded-lg p-4 border border-slate-200">

frontend/components/tabs/DimensionAnalysisTab.tsx

@@ -1,79 +1,333 @@
+import React from 'react';
 import { motion } from 'framer-motion';
-import { ChevronRight, TrendingUp, TrendingDown, Minus } from 'lucide-react';
+import { ChevronRight, TrendingUp, TrendingDown, Minus, AlertTriangle, Lightbulb, DollarSign } from 'lucide-react';
-import type { AnalysisData, DimensionAnalysis, Finding, Recommendation } from '../../types';
+import type { AnalysisData, DimensionAnalysis, Finding, Recommendation, HeatmapDataPoint } from '../../types';
+import {
+  Card,
+  Badge,
+} from '../ui';
+import {
+  cn,
+  COLORS,
+  STATUS_CLASSES,
+  getStatusFromScore,
+  formatCurrency,
+  formatNumber,
+  formatPercent,
+} from '../../config/designSystem';
 
 interface DimensionAnalysisTabProps {
   data: AnalysisData;
 }
 
-// Dimension Card Component
+// ========== ANÁLISIS CAUSAL CON IMPACTO ECONÓMICO ==========
+
+interface CausalAnalysis {
+  finding: string;
+  probableCause: string;
+  economicImpact: number;
+  recommendation: string;
+  severity: 'critical' | 'warning' | 'info';
+}
+
+// v3.11: Interfaz extendida para incluir fórmula de cálculo
+interface CausalAnalysisExtended extends CausalAnalysis {
+  impactFormula?: string;  // Explicación de cómo se calculó el impacto
+  hasRealData: boolean;    // True si hay datos reales para calcular
+}
+
+// Genera análisis causal basado en dimensión y datos
+function generateCausalAnalysis(
+  dimension: DimensionAnalysis,
+  heatmapData: HeatmapDataPoint[],
+  economicModel: { currentAnnualCost: number }
+): CausalAnalysisExtended[] {
+  const analyses: CausalAnalysisExtended[] = [];
+  const totalVolume = heatmapData.reduce((sum, h) => sum + h.volume, 0);
+
+  // v3.11: CPI basado en modelo TCO (€2.33/interacción)
+  const CPI_TCO = 2.33;
+  const CPI = totalVolume > 0 ? economicModel.currentAnnualCost / (totalVolume * 12) : CPI_TCO;
+
+  // Calcular métricas agregadas
+  const avgCVAHT = totalVolume > 0
+    ? heatmapData.reduce((sum, h) => sum + (h.variability?.cv_aht || 0) * h.volume, 0) / totalVolume
+    : 0;
+  const avgTransferRate = totalVolume > 0
+    ? heatmapData.reduce((sum, h) => sum + (h.variability?.transfer_rate || 0) * h.volume, 0) / totalVolume
+    : 0;
+  const avgFCR = totalVolume > 0
+    ? heatmapData.reduce((sum, h) => sum + h.metrics.fcr * h.volume, 0) / totalVolume
+    : 0;
+  const avgAHT = totalVolume > 0
+    ? heatmapData.reduce((sum, h) => sum + h.aht_seconds * h.volume, 0) / totalVolume
+    : 0;
+  const avgCSAT = totalVolume > 0
+    ? heatmapData.reduce((sum, h) => sum + (h.metrics?.csat || 0) * h.volume, 0) / totalVolume
+    : 0;
+  const avgHoldTime = totalVolume > 0
+    ? heatmapData.reduce((sum, h) => sum + (h.metrics?.hold_time || 0) * h.volume, 0) / totalVolume
+    : 0;
+
+  // Skills con problemas específicos
+  const skillsHighCV = heatmapData.filter(h => (h.variability?.cv_aht || 0) > 100);
+  const skillsLowFCR = heatmapData.filter(h => h.metrics.fcr < 50);
+  const skillsHighTransfer = heatmapData.filter(h => (h.variability?.transfer_rate || 0) > 20);
+
+  switch (dimension.name) {
+    case 'operational_efficiency':
+      // Análisis de variabilidad AHT
+      if (avgCVAHT > 80) {
+        const inefficiencyPct = Math.min(0.15, (avgCVAHT - 60) / 200);
+        const inefficiencyCost = Math.round(economicModel.currentAnnualCost * inefficiencyPct);
+        analyses.push({
+          finding: `Variabilidad AHT elevada: CV ${avgCVAHT.toFixed(0)}% (benchmark: <60%)`,
+          probableCause: skillsHighCV.length > 0
+            ? `Falta de scripts estandarizados en ${skillsHighCV.slice(0, 3).map(s => s.skill).join(', ')}. Agentes manejan casos similares de formas muy diferentes.`
+            : 'Procesos no documentados y falta de guías de atención claras.',
+          economicImpact: inefficiencyCost,
+          impactFormula: `Coste anual × ${(inefficiencyPct * 100).toFixed(1)}% ineficiencia = €${(economicModel.currentAnnualCost/1000).toFixed(0)}K × ${(inefficiencyPct * 100).toFixed(1)}%`,
+          recommendation: 'Crear playbooks por tipología de consulta y certificar agentes en procesos estándar.',
+          severity: avgCVAHT > 120 ? 'critical' : 'warning',
+          hasRealData: true
+        });
+      }
+
+      // Análisis de AHT absoluto
+      if (avgAHT > 420) {
+        const excessSeconds = avgAHT - 360;
+        const excessCost = Math.round((excessSeconds / 3600) * totalVolume * 12 * 25);
+        analyses.push({
+          finding: `AHT elevado: ${Math.floor(avgAHT / 60)}:${String(Math.round(avgAHT) % 60).padStart(2, '0')} (benchmark: 6:00)`,
+          probableCause: 'Sistemas de información fragmentados, búsquedas manuales excesivas, o falta de herramientas de asistencia al agente.',
+          economicImpact: excessCost,
+          impactFormula: `Exceso ${Math.round(excessSeconds)}s × ${totalVolume.toLocaleString()} int/mes × 12 × €25/h`,
+          recommendation: 'Implementar vista unificada de cliente y herramientas de sugerencia automática.',
+          severity: avgAHT > 540 ? 'critical' : 'warning',
+          hasRealData: true
+        });
+      }
+      break;
+
+    case 'effectiveness_resolution':
+      // Análisis de FCR
+      if (avgFCR < 70) {
+        const recontactRate = (100 - avgFCR) / 100;
+        const recontactCost = Math.round(totalVolume * 12 * recontactRate * CPI_TCO);
+        analyses.push({
+          finding: `FCR bajo: ${avgFCR.toFixed(0)}% (benchmark: >75%)`,
+          probableCause: skillsLowFCR.length > 0
+            ? `Agentes sin autonomía para resolver en ${skillsLowFCR.slice(0, 2).map(s => s.skill).join(', ')}. Políticas de escalado excesivamente restrictivas.`
+            : 'Falta de información completa en primer contacto o limitaciones de autoridad del agente.',
+          economicImpact: recontactCost,
+          impactFormula: `${totalVolume.toLocaleString()} int × 12 × ${(recontactRate * 100).toFixed(0)}% recontactos × €${CPI_TCO}/int`,
+          recommendation: 'Empoderar agentes con mayor autoridad de resolución y crear Knowledge Base contextual.',
+          severity: avgFCR < 50 ? 'critical' : 'warning',
+          hasRealData: true
+        });
+      }
+
+      // Análisis de transferencias
+      if (avgTransferRate > 15) {
+        const transferCost = Math.round(totalVolume * 12 * (avgTransferRate / 100) * CPI_TCO * 0.5);
+        analyses.push({
+          finding: `Tasa de transferencias: ${avgTransferRate.toFixed(1)}% (benchmark: <10%)`,
+          probableCause: skillsHighTransfer.length > 0
+            ? `Routing inicial incorrecto hacia ${skillsHighTransfer.slice(0, 2).map(s => s.skill).join(', ')}. IVR no identifica correctamente la intención del cliente.`
+            : 'Reglas de enrutamiento desactualizadas o skills mal definidos.',
+          economicImpact: transferCost,
+          impactFormula: `${totalVolume.toLocaleString()} int × 12 × ${avgTransferRate.toFixed(1)}% × €${CPI_TCO} × 50% coste adicional`,
+          recommendation: 'Revisar árbol de IVR, actualizar reglas de ACD y capacitar agentes en resolución integral.',
+          severity: avgTransferRate > 25 ? 'critical' : 'warning',
+          hasRealData: true
+        });
+      }
+      break;
+
+    case 'volumetry_distribution':
+      // Análisis de concentración de volumen
+      const topSkill = [...heatmapData].sort((a, b) => b.volume - a.volume)[0];
+      const topSkillPct = topSkill ? (topSkill.volume / totalVolume) * 100 : 0;
+      if (topSkillPct > 40 && topSkill) {
+        const deflectionPotential = Math.round(topSkill.volume * 12 * CPI_TCO * 0.20);
+        analyses.push({
+          finding: `Concentración de volumen: ${topSkill.skill} representa ${topSkillPct.toFixed(0)}% del total`,
+          probableCause: 'Dependencia excesiva de un skill puede indicar oportunidad de autoservicio o automatización parcial.',
+          economicImpact: deflectionPotential,
+          impactFormula: `${topSkill.volume.toLocaleString()} int × 12 × €${CPI_TCO} × 20% deflexión potencial`,
+          recommendation: `Analizar top consultas de ${topSkill.skill} para identificar candidatas a deflexión digital o FAQ automatizado.`,
+          severity: 'info',
+          hasRealData: true
+        });
+      }
+      break;
+
+    case 'complexity_predictability':
+      // v3.11: Análisis de complejidad basado en hold time y CV
+      if (avgHoldTime > 45) {
+        const excessHold = avgHoldTime - 30;
+        const holdCost = Math.round((excessHold / 3600) * totalVolume * 12 * 25);
+        analyses.push({
+          finding: `Hold time elevado: ${avgHoldTime.toFixed(0)}s promedio (benchmark: <30s)`,
+          probableCause: 'Consultas complejas requieren búsqueda de información durante la llamada. Posible falta de acceso rápido a datos o sistemas.',
+          economicImpact: holdCost,
+          impactFormula: `Exceso ${Math.round(excessHold)}s × ${totalVolume.toLocaleString()} int × 12 × €25/h`,
+          recommendation: 'Implementar acceso contextual a información del cliente y reducir sistemas fragmentados.',
+          severity: avgHoldTime > 60 ? 'critical' : 'warning',
+          hasRealData: true
+        });
+      }
+
+      if (avgCVAHT > 100) {
+        analyses.push({
+          finding: `Alta impredecibilidad: CV AHT ${avgCVAHT.toFixed(0)}% (benchmark: <75%)`,
+          probableCause: 'Procesos con alta variabilidad dificultan la planificación de recursos y el staffing.',
+          economicImpact: Math.round(economicModel.currentAnnualCost * 0.03),
+          impactFormula: `~3% del coste operativo por ineficiencia de staffing`,
+          recommendation: 'Segmentar procesos por complejidad y estandarizar los más frecuentes.',
+          severity: 'warning',
+          hasRealData: true
+        });
+      }
+      break;
+
+    case 'customer_satisfaction':
+      // v3.11: Solo generar análisis si hay datos de CSAT reales
+      if (avgCSAT > 0) {
+        if (avgCSAT < 70) {
+          // Estimación conservadora: impacto en retención
+          const churnRisk = Math.round(totalVolume * 12 * 0.02 * 50);  // 2% churn × €50 valor medio
+          analyses.push({
+            finding: `CSAT por debajo del objetivo: ${avgCSAT.toFixed(0)}% (benchmark: >80%)`,
+            probableCause: 'Experiencia del cliente subóptima puede estar relacionada con tiempos de espera, resolución incompleta, o trato del agente.',
+            economicImpact: churnRisk,
+            impactFormula: `${totalVolume.toLocaleString()} clientes × 12 × 2% riesgo churn × €50 valor`,
+            recommendation: 'Implementar programa de voz del cliente (VoC) y cerrar loop de feedback.',
+            severity: avgCSAT < 50 ? 'critical' : 'warning',
+            hasRealData: true
+          });
+        }
+      }
+      // Si no hay CSAT, no generamos análisis falso
+      break;
+
+    case 'economy_cpi':
+      // Análisis de CPI
+      if (CPI > 3.5) {
+        const excessCPI = CPI - CPI_TCO;
+        const potentialSavings = Math.round(totalVolume * 12 * excessCPI);
+        analyses.push({
+          finding: `CPI por encima del benchmark: €${CPI.toFixed(2)} (objetivo: €${CPI_TCO})`,
+          probableCause: 'Combinación de AHT alto, baja productividad efectiva, o costes de personal por encima del mercado.',
+          economicImpact: potentialSavings,
+          impactFormula: `${totalVolume.toLocaleString()} int × 12 × €${excessCPI.toFixed(2)} exceso CPI`,
+          recommendation: 'Revisar mix de canales, optimizar procesos para reducir AHT y evaluar modelo de staffing.',
+          severity: CPI > 5 ? 'critical' : 'warning',
+          hasRealData: true
+        });
+      }
+      break;
+  }
+
+  // v3.11: NO generar fallback con impacto económico falso
+  // Si no hay análisis específico, simplemente retornar array vacío
+  // La UI mostrará "Sin hallazgos críticos" en lugar de un impacto inventado
+
+  return analyses;
+}
+
+// Formateador de moneda (usa la función importada de designSystem)
+
+// v3.15: Dimension Card Component - con diseño McKinsey
 function DimensionCard({
   dimension,
   findings,
   recommendations,
+  causalAnalyses,
   delay = 0
 }: {
   dimension: DimensionAnalysis;
   findings: Finding[];
   recommendations: Recommendation[];
+  causalAnalyses: CausalAnalysisExtended[];
   delay?: number;
 }) {
   const Icon = dimension.icon;
 
-  const getScoreColor = (score: number) => {
+  const getScoreVariant = (score: number): 'success' | 'warning' | 'critical' | 'default' => {
-    if (score >= 80) return 'text-emerald-600 bg-emerald-100';
+    if (score < 0) return 'default'; // N/A
-    if (score >= 60) return 'text-amber-600 bg-amber-100';
+    if (score >= 70) return 'success';
-    return 'text-red-600 bg-red-100';
+    if (score >= 40) return 'warning';
+    return 'critical';
   };
 
-  const getScoreLabel = (score: number) => {
+  const getScoreLabel = (score: number): string => {
+    if (score < 0) return 'N/A';
     if (score >= 80) return 'Óptimo';
     if (score >= 60) return 'Aceptable';
     if (score >= 40) return 'Mejorable';
     return 'Crítico';
   };
 
+  const getSeverityConfig = (severity: string) => {
+    if (severity === 'critical') return STATUS_CLASSES.critical;
+    if (severity === 'warning') return STATUS_CLASSES.warning;
+    return STATUS_CLASSES.info;
+  };
+
   // Get KPI trend icon
   const TrendIcon = dimension.kpi.changeType === 'positive' ? TrendingUp :
                     dimension.kpi.changeType === 'negative' ? TrendingDown : Minus;
 
   const trendColor = dimension.kpi.changeType === 'positive' ? 'text-emerald-600' :
-                     dimension.kpi.changeType === 'negative' ? 'text-red-600' : 'text-slate-500';
+                     dimension.kpi.changeType === 'negative' ? 'text-red-600' : 'text-gray-500';
+
+  // Calcular impacto total de esta dimensión
+  const totalImpact = causalAnalyses.reduce((sum, a) => sum + a.economicImpact, 0);
+  const scoreVariant = getScoreVariant(dimension.score);
 
   return (
     <motion.div
       initial={{ opacity: 0, y: 20 }}
       animate={{ opacity: 1, y: 0 }}
       transition={{ duration: 0.3, delay }}
-      className="bg-white rounded-lg border border-slate-200 overflow-hidden"
+      className="bg-white rounded-lg border border-gray-200 overflow-hidden"
     >
       {/* Header */}
-      <div className="p-4 border-b border-slate-100 bg-gradient-to-r from-slate-50 to-white">
+      <div className="p-4 border-b border-gray-100 bg-gradient-to-r from-gray-50 to-white">
         <div className="flex items-start justify-between">
           <div className="flex items-center gap-3">
-            <div className="p-2 rounded-lg bg-[#6D84E3]/10">
+            <div className="p-2 rounded-lg bg-blue-50">
-              <Icon className="w-5 h-5 text-[#6D84E3]" />
+              <Icon className="w-5 h-5 text-blue-600" />
             </div>
             <div>
-              <h3 className="font-semibold text-slate-800">{dimension.title}</h3>
+              <h3 className="font-semibold text-gray-900">{dimension.title}</h3>
-              <p className="text-xs text-slate-500 mt-0.5 max-w-xs">{dimension.summary}</p>
+              <p className="text-xs text-gray-500 mt-0.5 max-w-xs">{dimension.summary}</p>
             </div>
           </div>
-          <div className={`px-3 py-1.5 rounded-full text-sm font-semibold ${getScoreColor(dimension.score)}`}>
+          <div className="text-right">
-            {dimension.score}
+            <Badge
-            <span className="text-xs font-normal ml-1">{getScoreLabel(dimension.score)}</span>
+              label={dimension.score >= 0 ? `${dimension.score} ${getScoreLabel(dimension.score)}` : '— N/A'}
+              variant={scoreVariant}
+              size="md"
+            />
+            {totalImpact > 0 && (
+              <p className="text-xs text-red-600 font-medium mt-1">
+                Impacto: {formatCurrency(totalImpact)}
+              </p>
+            )}
           </div>
         </div>
       </div>
 
       {/* KPI Highlight */}
-      <div className="px-4 py-3 bg-slate-50/50 border-b border-slate-100">
+      <div className="px-4 py-3 bg-gray-50/50 border-b border-gray-100">
         <div className="flex items-center justify-between">
-          <span className="text-sm text-slate-600">{dimension.kpi.label}</span>
+          <span className="text-sm text-gray-600">{dimension.kpi.label}</span>
           <div className="flex items-center gap-2">
-            <span className="font-bold text-slate-800">{dimension.kpi.value}</span>
+            <span className="font-bold text-gray-900">{dimension.kpi.value}</span>
             {dimension.kpi.change && (
-              <div className={`flex items-center gap-1 text-xs ${trendColor}`}>
+              <div className={cn('flex items-center gap-1 text-xs', trendColor)}>
                 <TrendIcon className="w-3 h-3" />
                 <span>{dimension.kpi.change}</span>
               </div>
@@ -82,13 +336,13 @@ function DimensionCard({
         </div>
         {dimension.percentile && (
           <div className="mt-2">
-            <div className="flex items-center justify-between text-xs text-slate-500 mb-1">
+            <div className="flex items-center justify-between text-xs text-gray-500 mb-1">
               <span>Percentil</span>
               <span>P{dimension.percentile}</span>
             </div>
-            <div className="h-1.5 bg-slate-200 rounded-full overflow-hidden">
+            <div className="h-1.5 bg-gray-200 rounded-full overflow-hidden">
               <div
-                className="h-full bg-[#6D84E3] rounded-full"
+                className="h-full bg-blue-600 rounded-full"
                 style={{ width: `${dimension.percentile}%` }}
               />
             </div>
@@ -96,35 +350,108 @@ function DimensionCard({
         )}
       </div>
 
-      {/* Findings */}
+      {/* Si no hay datos para esta dimensión (score < 0 = N/A) */}
-      <div className="p-4">
+      {dimension.score < 0 && (
-        <h4 className="text-xs font-semibold text-slate-500 uppercase tracking-wider mb-2">
+        <div className="p-4">
-          Hallazgos Clave
+          <div className="p-3 bg-gray-50 rounded-lg border border-gray-200">
-        </h4>
+            <p className="text-sm text-gray-500 italic flex items-center gap-2">
-        <ul className="space-y-2">
+              <Minus className="w-4 h-4" />
-          {findings.slice(0, 3).map((finding, idx) => (
+              Sin datos disponibles para esta dimensión.
-            <li key={idx} className="flex items-start gap-2 text-sm">
+            </p>
-              <ChevronRight className={`w-4 h-4 mt-0.5 flex-shrink-0 ${
+          </div>
-                finding.type === 'critical' ? 'text-red-500' :
+        </div>
-                finding.type === 'warning' ? 'text-amber-500' :
+      )}
-                'text-[#6D84E3]'
-              }`} />
-              <span className="text-slate-700">{finding.text}</span>
-            </li>
-          ))}
-          {findings.length === 0 && (
-            <li className="text-sm text-slate-400 italic">Sin hallazgos destacados</li>
-          )}
-        </ul>
-      </div>
 
-      {/* Recommendations Preview */}
+      {/* Análisis Causal Completo - Solo si hay datos */}
-      {recommendations.length > 0 && (
+      {dimension.score >= 0 && causalAnalyses.length > 0 && (
+        <div className="p-4 space-y-3">
+          <h4 className="text-xs font-semibold text-gray-500 uppercase tracking-wider">
+            Análisis Causal
+          </h4>
+          {causalAnalyses.map((analysis, idx) => {
+            const config = getSeverityConfig(analysis.severity);
+            return (
+              <div key={idx} className={cn('p-3 rounded-lg border', config.bg, config.border)}>
+                {/* Hallazgo */}
+                <div className="flex items-start gap-2 mb-2">
+                  <AlertTriangle className={cn('w-4 h-4 mt-0.5 flex-shrink-0', config.text)} />
+                  <div>
+                    <p className={cn('text-sm font-medium', config.text)}>{analysis.finding}</p>
+                  </div>
+                </div>
+
+                {/* Causa probable */}
+                <div className="ml-6 mb-2">
+                  <p className="text-xs text-gray-500 font-medium mb-0.5">Causa probable:</p>
+                  <p className="text-xs text-gray-700">{analysis.probableCause}</p>
+                </div>
+
+                {/* Impacto económico */}
+                <div
+                  className="ml-6 mb-2 flex items-center gap-2 cursor-help"
+                  title={analysis.impactFormula || 'Impacto estimado basado en métricas operativas'}
+                >
+                  <DollarSign className="w-3 h-3 text-red-500" />
+                  <span className="text-xs font-bold text-red-600">
+                    {formatCurrency(analysis.economicImpact)}
+                  </span>
+                  <span className="text-xs text-gray-500">impacto anual estimado</span>
+                  <span className="text-xs text-gray-400">i</span>
+                </div>
+
+                {/* Recomendación inline */}
+                <div className="ml-6 p-2 bg-white rounded border border-gray-200">
+                  <div className="flex items-start gap-2">
+                    <Lightbulb className="w-3 h-3 text-blue-500 mt-0.5 flex-shrink-0" />
+                    <p className="text-xs text-gray-600">{analysis.recommendation}</p>
+                  </div>
+                </div>
+              </div>
+            );
+          })}
+        </div>
+      )}
+
+      {/* Fallback: Hallazgos originales si no hay análisis causal - Solo si hay datos */}
+      {dimension.score >= 0 && causalAnalyses.length === 0 && findings.length > 0 && (
+        <div className="p-4">
+          <h4 className="text-xs font-semibold text-gray-500 uppercase tracking-wider mb-2">
+            Hallazgos Clave
+          </h4>
+          <ul className="space-y-2">
+            {findings.slice(0, 3).map((finding, idx) => (
+              <li key={idx} className="flex items-start gap-2 text-sm">
+                <ChevronRight className={cn('w-4 h-4 mt-0.5 flex-shrink-0',
+                  finding.type === 'critical' ? 'text-red-500' :
+                  finding.type === 'warning' ? 'text-amber-500' :
+                  'text-blue-600'
+                )} />
+                <span className="text-gray-700">{finding.text}</span>
+              </li>
+            ))}
+          </ul>
+        </div>
+      )}
+
+      {/* Si no hay análisis ni hallazgos pero sí hay datos */}
+      {dimension.score >= 0 && causalAnalyses.length === 0 && findings.length === 0 && (
+        <div className="p-4">
+          <div className={cn('p-3 rounded-lg border', STATUS_CLASSES.success.bg, STATUS_CLASSES.success.border)}>
+            <p className={cn('text-sm flex items-center gap-2', STATUS_CLASSES.success.text)}>
+              <ChevronRight className="w-4 h-4" />
+              Métricas dentro de rangos aceptables. Sin hallazgos críticos.
+            </p>
+          </div>
+        </div>
+      )}
+
+      {/* Recommendations Preview - Solo si no hay análisis causal y hay datos */}
+      {dimension.score >= 0 && causalAnalyses.length === 0 && recommendations.length > 0 && (
         <div className="px-4 pb-4">
-          <div className="p-3 bg-[#6D84E3]/5 rounded-lg border border-[#6D84E3]/20">
+          <div className="p-3 bg-blue-50 rounded-lg border border-blue-100">
             <div className="flex items-start gap-2">
-              <span className="text-xs font-semibold text-[#6D84E3]">Recomendación:</span>
+              <span className="text-xs font-semibold text-blue-600">Recomendación:</span>
-              <span className="text-xs text-slate-600">{recommendations[0].text}</span>
+              <span className="text-xs text-gray-600">{recommendations[0].text}</span>
             </div>
           </div>
         </div>
@@ -133,50 +460,7 @@ function DimensionCard({
   );
 }
 
-// Benchmark Comparison Table
+// ========== v3.16: COMPONENTE PRINCIPAL ==========
-function BenchmarkTable({ benchmarkData }: { benchmarkData: AnalysisData['benchmarkData'] }) {
-  const getPercentileColor = (percentile: number) => {
-    if (percentile >= 75) return 'text-emerald-600';
-    if (percentile >= 50) return 'text-amber-600';
-    return 'text-red-600';
-  };
-
-  return (
-    <div className="bg-white rounded-lg border border-slate-200 overflow-hidden">
-      <div className="px-4 py-3 border-b border-slate-100 bg-slate-50">
-        <h3 className="font-semibold text-slate-800">Benchmark vs Industria</h3>
-      </div>
-      <div className="overflow-x-auto">
-        <table className="w-full">
-          <thead>
-            <tr className="text-xs text-slate-500 uppercase tracking-wider">
-              <th className="px-4 py-2 text-left font-medium">KPI</th>
-              <th className="px-4 py-2 text-right font-medium">Actual</th>
-              <th className="px-4 py-2 text-right font-medium">Industria</th>
-              <th className="px-4 py-2 text-right font-medium">Percentil</th>
-            </tr>
-          </thead>
-          <tbody className="divide-y divide-slate-100">
-            {benchmarkData.map((item) => (
-              <tr key={item.kpi} className="hover:bg-slate-50">
-                <td className="px-4 py-3 text-sm text-slate-700 font-medium">{item.kpi}</td>
-                <td className="px-4 py-3 text-sm text-slate-800 text-right font-semibold">
-                  {item.userDisplay}
-                </td>
-                <td className="px-4 py-3 text-sm text-slate-500 text-right">
-                  {item.industryDisplay}
-                </td>
-                <td className={`px-4 py-3 text-sm text-right font-medium ${getPercentileColor(item.percentile)}`}>
-                  P{item.percentile}
-                </td>
-              </tr>
-            ))}
-          </tbody>
-        </table>
-      </div>
-    </div>
-  );
-}
 
 export function DimensionAnalysisTab({ data }: DimensionAnalysisTabProps) {
   // Filter out agentic_readiness (has its own tab)
@@ -189,23 +473,46 @@ export function DimensionAnalysisTab({ data }: DimensionAnalysisTabProps) {
   const getRecommendationsForDimension = (dimensionId: string) =>
     data.recommendations.filter(r => r.dimensionId === dimensionId);
 
+  // Generar análisis causal para cada dimensión
+  const getCausalAnalysisForDimension = (dimension: DimensionAnalysis) =>
+    generateCausalAnalysis(dimension, data.heatmapData, data.economicModel);
+
+  // Calcular impacto total de todas las dimensiones con datos
+  const impactoTotal = coreDimensions
+    .filter(d => d.score !== null && d.score !== undefined)
+    .reduce((total, dimension) => {
+      const analyses = getCausalAnalysisForDimension(dimension);
+      return total + analyses.reduce((sum, a) => sum + a.economicImpact, 0);
+    }, 0);
+
+  // v3.16: Contar dimensiones por estado para el header
+  const conDatos = coreDimensions.filter(d => d.score !== null && d.score !== undefined && d.score >= 0);
+  const sinDatos = coreDimensions.filter(d => d.score === null || d.score === undefined || d.score < 0);
+
   return (
     <div className="space-y-6">
-      {/* Dimensions Grid */}
+      {/* v3.16: Header simplificado - solo título y subtítulo */}
-      <div className="grid grid-cols-1 lg:grid-cols-2 gap-6">
+      <div className="mb-2">
+        <h2 className="text-lg font-bold text-gray-900">Diagnóstico por Dimensión</h2>
+        <p className="text-sm text-gray-500">
+          {coreDimensions.length} dimensiones analizadas
+          {sinDatos.length > 0 && ` (${sinDatos.length} sin datos)`}
+        </p>
+      </div>
+
+      {/* v3.16: Grid simple con todas las dimensiones sin agrupación */}
+      <div className="grid grid-cols-1 lg:grid-cols-2 gap-4">
         {coreDimensions.map((dimension, idx) => (
           <DimensionCard
             key={dimension.id}
             dimension={dimension}
             findings={getFindingsForDimension(dimension.id)}
             recommendations={getRecommendationsForDimension(dimension.id)}
-            delay={idx * 0.1}
+            causalAnalyses={getCausalAnalysisForDimension(dimension)}
+            delay={idx * 0.05}
           />
         ))}
       </div>
-
-      {/* Benchmark Table */}
-      <BenchmarkTable benchmarkData={data.benchmarkData} />
     </div>
   );
 }

frontend/components/ui/index.tsx

@@ -0,0 +1,595 @@
+/**
+ * v3.15: Componentes UI McKinsey
+ *
+ * Componentes base reutilizables que implementan el sistema de diseño.
+ * Usar estos componentes en lugar de crear estilos ad-hoc.
+ */
+
+import React from 'react';
+import {
+  TrendingUp,
+  TrendingDown,
+  Minus,
+  ChevronRight,
+  ChevronDown,
+  ChevronUp,
+} from 'lucide-react';
+import {
+  cn,
+  CARD_BASE,
+  SECTION_HEADER,
+  BADGE_BASE,
+  BADGE_SIZES,
+  METRIC_BASE,
+  STATUS_CLASSES,
+  TIER_CLASSES,
+  SPACING,
+} from '../../config/designSystem';
+
+// ============================================
+// CARD
+// ============================================
+
+interface CardProps {
+  children: React.ReactNode;
+  variant?: 'default' | 'highlight' | 'muted';
+  padding?: 'sm' | 'md' | 'lg' | 'none';
+  className?: string;
+}
+
+export function Card({
+  children,
+  variant = 'default',
+  padding = 'md',
+  className,
+}: CardProps) {
+  return (
+    <div
+      className={cn(
+        CARD_BASE,
+        variant === 'highlight' && 'bg-gray-50 border-gray-300',
+        variant === 'muted' && 'bg-gray-50 border-gray-100',
+        padding !== 'none' && SPACING.card[padding],
+        className
+      )}
+    >
+      {children}
+    </div>
+  );
+}
+
+// Card con indicador de status (borde superior)
+interface StatusCardProps extends CardProps {
+  status: 'critical' | 'warning' | 'success' | 'info' | 'neutral';
+}
+
+export function StatusCard({
+  status,
+  children,
+  className,
+  ...props
+}: StatusCardProps) {
+  const statusClasses = STATUS_CLASSES[status];
+
+  return (
+    <Card
+      className={cn(
+        'border-t-2',
+        statusClasses.borderTop,
+        className
+      )}
+      {...props}
+    >
+      {children}
+    </Card>
+  );
+}
+
+// ============================================
+// SECTION HEADER
+// ============================================
+
+interface SectionHeaderProps {
+  title: string;
+  subtitle?: string;
+  badge?: BadgeProps;
+  action?: React.ReactNode;
+  level?: 2 | 3 | 4;
+  className?: string;
+  noBorder?: boolean;
+}
+
+export function SectionHeader({
+  title,
+  subtitle,
+  badge,
+  action,
+  level = 2,
+  className,
+  noBorder = false,
+}: SectionHeaderProps) {
+  const Tag = `h${level}` as keyof JSX.IntrinsicElements;
+  const titleClass = level === 2
+    ? SECTION_HEADER.title.h2
+    : level === 3
+    ? SECTION_HEADER.title.h3
+    : SECTION_HEADER.title.h4;
+
+  return (
+    <div className={cn(
+      SECTION_HEADER.wrapper,
+      noBorder && 'border-b-0 pb-0 mb-2',
+      className
+    )}>
+      <div>
+        <div className="flex items-center gap-3">
+          <Tag className={titleClass}>{title}</Tag>
+          {badge && <Badge {...badge} />}
+        </div>
+        {subtitle && (
+          <p className={SECTION_HEADER.subtitle}>{subtitle}</p>
+        )}
+      </div>
+      {action && <div className="flex-shrink-0">{action}</div>}
+    </div>
+  );
+}
+
+// ============================================
+// BADGE
+// ============================================
+
+interface BadgeProps {
+  label: string | number;
+  variant?: 'default' | 'success' | 'warning' | 'critical' | 'info';
+  size?: 'sm' | 'md';
+  className?: string;
+}
+
+export function Badge({
+  label,
+  variant = 'default',
+  size = 'sm',
+  className,
+}: BadgeProps) {
+  const variantClasses = {
+    default: 'bg-gray-100 text-gray-700',
+    success: 'bg-emerald-50 text-emerald-700',
+    warning: 'bg-amber-50 text-amber-700',
+    critical: 'bg-red-50 text-red-700',
+    info: 'bg-blue-50 text-blue-700',
+  };
+
+  return (
+    <span
+      className={cn(
+        BADGE_BASE,
+        BADGE_SIZES[size],
+        variantClasses[variant],
+        className
+      )}
+    >
+      {label}
+    </span>
+  );
+}
+
+// Badge para Tiers
+interface TierBadgeProps {
+  tier: 'AUTOMATE' | 'ASSIST' | 'AUGMENT' | 'HUMAN-ONLY';
+  size?: 'sm' | 'md';
+  className?: string;
+}
+
+export function TierBadge({ tier, size = 'sm', className }: TierBadgeProps) {
+  const tierClasses = TIER_CLASSES[tier];
+
+  return (
+    <span
+      className={cn(
+        BADGE_BASE,
+        BADGE_SIZES[size],
+        tierClasses.bg,
+        tierClasses.text,
+        className
+      )}
+    >
+      {tier}
+    </span>
+  );
+}
+
+// ============================================
+// METRIC
+// ============================================
+
+interface MetricProps {
+  label: string;
+  value: string | number;
+  unit?: string;
+  status?: 'success' | 'warning' | 'critical';
+  comparison?: string;
+  trend?: 'up' | 'down' | 'neutral';
+  size?: 'sm' | 'md' | 'lg' | 'xl';
+  className?: string;
+}
+
+export function Metric({
+  label,
+  value,
+  unit,
+  status,
+  comparison,
+  trend,
+  size = 'md',
+  className,
+}: MetricProps) {
+  const valueColorClass = !status
+    ? 'text-gray-900'
+    : status === 'success'
+    ? 'text-emerald-600'
+    : status === 'warning'
+    ? 'text-amber-600'
+    : 'text-red-600';
+
+  return (
+    <div className={cn('flex flex-col', className)}>
+      <span className={METRIC_BASE.label}>{label}</span>
+      <div className="flex items-baseline gap-1 mt-1">
+        <span className={cn(METRIC_BASE.value[size], valueColorClass)}>
+          {value}
+        </span>
+        {unit && <span className={METRIC_BASE.unit}>{unit}</span>}
+        {trend && <TrendIndicator direction={trend} />}
+      </div>
+      {comparison && (
+        <span className={METRIC_BASE.comparison}>{comparison}</span>
+      )}
+    </div>
+  );
+}
+
+// Indicador de tendencia
+function TrendIndicator({ direction }: { direction: 'up' | 'down' | 'neutral' }) {
+  if (direction === 'up') {
+    return <TrendingUp className="w-4 h-4 text-emerald-500" />;
+  }
+  if (direction === 'down') {
+    return <TrendingDown className="w-4 h-4 text-red-500" />;
+  }
+  return <Minus className="w-4 h-4 text-gray-400" />;
+}
+
+// ============================================
+// KPI CARD (Metric in a card)
+// ============================================
+
+interface KPICardProps extends MetricProps {
+  icon?: React.ReactNode;
+}
+
+export function KPICard({ icon, ...metricProps }: KPICardProps) {
+  return (
+    <Card padding="md" className="flex items-start gap-3">
+      {icon && (
+        <div className="p-2 bg-gray-100 rounded-lg flex-shrink-0">
+          {icon}
+        </div>
+      )}
+      <Metric {...metricProps} />
+    </Card>
+  );
+}
+
+// ============================================
+// STAT (inline stat for summaries)
+// ============================================
+
+interface StatProps {
+  value: string | number;
+  label: string;
+  status?: 'success' | 'warning' | 'critical';
+  className?: string;
+}
+
+export function Stat({ value, label, status, className }: StatProps) {
+  const statusClasses = STATUS_CLASSES[status || 'neutral'];
+
+  return (
+    <div className={cn(
+      'p-3 rounded-lg border',
+      status ? statusClasses.bg : 'bg-gray-50',
+      status ? statusClasses.border : 'border-gray-200',
+      className
+    )}>
+      <p className={cn(
+        'text-2xl font-bold',
+        status ? statusClasses.text : 'text-gray-700'
+      )}>
+        {value}
+      </p>
+      <p className="text-xs text-gray-500 font-medium">{label}</p>
+    </div>
+  );
+}
+
+// ============================================
+// DIVIDER
+// ============================================
+
+export function Divider({ className }: { className?: string }) {
+  return <hr className={cn('border-gray-200 my-4', className)} />;
+}
+
+// ============================================
+// COLLAPSIBLE SECTION
+// ============================================
+
+interface CollapsibleProps {
+  title: string;
+  subtitle?: string;
+  badge?: BadgeProps;
+  defaultOpen?: boolean;
+  children: React.ReactNode;
+  className?: string;
+}
+
+export function Collapsible({
+  title,
+  subtitle,
+  badge,
+  defaultOpen = false,
+  children,
+  className,
+}: CollapsibleProps) {
+  const [isOpen, setIsOpen] = React.useState(defaultOpen);
+
+  return (
+    <div className={cn('border border-gray-200 rounded-lg overflow-hidden', className)}>
+      <button
+        onClick={() => setIsOpen(!isOpen)}
+        className="w-full px-4 py-3 flex items-center justify-between bg-gray-50 hover:bg-gray-100 transition-colors"
+      >
+        <div className="flex items-center gap-3">
+          <span className="font-semibold text-gray-800">{title}</span>
+          {badge && <Badge {...badge} />}
+        </div>
+        <div className="flex items-center gap-2 text-gray-400">
+          {subtitle && <span className="text-xs">{subtitle}</span>}
+          {isOpen ? (
+            <ChevronUp className="w-4 h-4" />
+          ) : (
+            <ChevronDown className="w-4 h-4" />
+          )}
+        </div>
+      </button>
+      {isOpen && (
+        <div className="p-4 border-t border-gray-200 bg-white">
+          {children}
+        </div>
+      )}
+    </div>
+  );
+}
+
+// ============================================
+// DISTRIBUTION BAR
+// ============================================
+
+interface DistributionBarProps {
+  segments: Array<{
+    value: number;
+    color: string;
+    label?: string;
+  }>;
+  total?: number;
+  height?: 'sm' | 'md' | 'lg';
+  showLabels?: boolean;
+  className?: string;
+}
+
+export function DistributionBar({
+  segments,
+  total,
+  height = 'md',
+  showLabels = false,
+  className,
+}: DistributionBarProps) {
+  const computedTotal = total || segments.reduce((sum, s) => sum + s.value, 0);
+  const heightClass = height === 'sm' ? 'h-2' : height === 'md' ? 'h-3' : 'h-4';
+
+  return (
+    <div className={cn('w-full', className)}>
+      <div className={cn('flex rounded-full overflow-hidden bg-gray-100', heightClass)}>
+        {segments.map((segment, idx) => {
+          const pct = computedTotal > 0 ? (segment.value / computedTotal) * 100 : 0;
+          if (pct <= 0) return null;
+
+          return (
+            <div
+              key={idx}
+              className={cn('flex items-center justify-center transition-all', segment.color)}
+              style={{ width: `${pct}%` }}
+              title={segment.label || `${pct.toFixed(0)}%`}
+            >
+              {showLabels && pct >= 10 && (
+                <span className="text-[9px] text-white font-bold">
+                  {pct.toFixed(0)}%
+                </span>
+              )}
+            </div>
+          );
+        })}
+      </div>
+    </div>
+  );
+}
+
+// ============================================
+// TABLE COMPONENTS
+// ============================================
+
+export function Table({
+  children,
+  className,
+}: {
+  children: React.ReactNode;
+  className?: string;
+}) {
+  return (
+    <div className="overflow-x-auto">
+      <table className={cn('w-full text-sm text-left', className)}>
+        {children}
+      </table>
+    </div>
+  );
+}
+
+export function Thead({ children }: { children: React.ReactNode }) {
+  return (
+    <thead className="text-xs text-gray-500 uppercase tracking-wide bg-gray-50">
+      {children}
+    </thead>
+  );
+}
+
+export function Th({
+  children,
+  align = 'left',
+  className,
+}: {
+  children: React.ReactNode;
+  align?: 'left' | 'right' | 'center';
+  className?: string;
+}) {
+  return (
+    <th
+      className={cn(
+        'px-4 py-3 font-medium',
+        align === 'right' && 'text-right',
+        align === 'center' && 'text-center',
+        className
+      )}
+    >
+      {children}
+    </th>
+  );
+}
+
+export function Tbody({ children }: { children: React.ReactNode }) {
+  return <tbody className="divide-y divide-gray-100">{children}</tbody>;
+}
+
+export function Tr({
+  children,
+  highlighted,
+  className,
+}: {
+  children: React.ReactNode;
+  highlighted?: boolean;
+  className?: string;
+}) {
+  return (
+    <tr
+      className={cn(
+        'hover:bg-gray-50 transition-colors',
+        highlighted && 'bg-blue-50',
+        className
+      )}
+    >
+      {children}
+    </tr>
+  );
+}
+
+export function Td({
+  children,
+  align = 'left',
+  className,
+}: {
+  children: React.ReactNode;
+  align?: 'left' | 'right' | 'center';
+  className?: string;
+}) {
+  return (
+    <td
+      className={cn(
+        'px-4 py-3 text-gray-700',
+        align === 'right' && 'text-right',
+        align === 'center' && 'text-center',
+        className
+      )}
+    >
+      {children}
+    </td>
+  );
+}
+
+// ============================================
+// EMPTY STATE
+// ============================================
+
+interface EmptyStateProps {
+  icon?: React.ReactNode;
+  title: string;
+  description?: string;
+  action?: React.ReactNode;
+}
+
+export function EmptyState({ icon, title, description, action }: EmptyStateProps) {
+  return (
+    <div className="flex flex-col items-center justify-center py-12 text-center">
+      {icon && <div className="text-gray-300 mb-4">{icon}</div>}
+      <h3 className="text-sm font-medium text-gray-900">{title}</h3>
+      {description && (
+        <p className="text-sm text-gray-500 mt-1 max-w-sm">{description}</p>
+      )}
+      {action && <div className="mt-4">{action}</div>}
+    </div>
+  );
+}
+
+// ============================================
+// BUTTON
+// ============================================
+
+interface ButtonProps {
+  children: React.ReactNode;
+  variant?: 'primary' | 'secondary' | 'ghost';
+  size?: 'sm' | 'md';
+  onClick?: () => void;
+  disabled?: boolean;
+  className?: string;
+}
+
+export function Button({
+  children,
+  variant = 'primary',
+  size = 'md',
+  onClick,
+  disabled,
+  className,
+}: ButtonProps) {
+  const baseClasses = 'inline-flex items-center justify-center font-medium rounded-lg transition-colors';
+
+  const variantClasses = {
+    primary: 'bg-blue-600 text-white hover:bg-blue-700 disabled:bg-blue-300',
+    secondary: 'bg-white text-gray-700 border border-gray-300 hover:bg-gray-50 disabled:bg-gray-100',
+    ghost: 'text-gray-600 hover:text-gray-900 hover:bg-gray-100',
+  };
+
+  const sizeClasses = {
+    sm: 'px-3 py-1.5 text-sm',
+    md: 'px-4 py-2 text-sm',
+  };
+
+  return (
+    <button
+      onClick={onClick}
+      disabled={disabled}
+      className={cn(baseClasses, variantClasses[variant], sizeClasses[size], className)}
+    >
+      {children}
+    </button>
+  );
+}

frontend/config/designSystem.ts

@@ -0,0 +1,268 @@
+/**
+ * v3.15: Sistema de Diseño McKinsey
+ *
+ * Principios:
+ * 1. Minimalismo funcional: Cada elemento debe tener un propósito
+ * 2. Jerarquía clara: El ojo sabe dónde ir primero
+ * 3. Datos como protagonistas: Los números destacan, no los adornos
+ * 4. Color con significado: Solo para indicar status, no para decorar
+ * 5. Espacio en blanco: Respira, no satura
+ * 6. Consistencia absoluta: Mismo patrón en todas partes
+ */
+
+// ============================================
+// PALETA DE COLORES (restringida)
+// ============================================
+export const COLORS = {
+  // Colores base
+  text: {
+    primary: '#1a1a1a',      // Títulos, valores importantes
+    secondary: '#4a4a4a',    // Texto normal
+    muted: '#6b7280',        // Labels, texto secundario
+    inverse: '#ffffff',      // Texto sobre fondos oscuros
+  },
+
+  // Fondos
+  background: {
+    page: '#f9fafb',         // Fondo de página
+    card: '#ffffff',         // Fondo de cards
+    subtle: '#f3f4f6',       // Fondos de secciones
+    hover: '#f9fafb',        // Hover states
+  },
+
+  // Bordes
+  border: {
+    light: '#e5e7eb',        // Bordes sutiles
+    medium: '#d1d5db',       // Bordes más visibles
+  },
+
+  // Semánticos (ÚNICOS colores con significado)
+  status: {
+    critical: '#dc2626',     // Rojo - Requiere acción
+    warning: '#f59e0b',      // Ámbar - Atención
+    success: '#10b981',      // Verde - Óptimo
+    info: '#3b82f6',         // Azul - Informativo/Habilitador
+    neutral: '#6b7280',      // Gris - Sin datos/NA
+  },
+
+  // Tiers de automatización
+  tier: {
+    automate: '#10b981',     // Verde
+    assist: '#06b6d4',       // Cyan
+    augment: '#f59e0b',      // Ámbar
+    human: '#6b7280',        // Gris
+  },
+
+  // Acento (usar con moderación)
+  accent: {
+    primary: '#2563eb',      // Azul corporativo - CTAs, links
+    primaryHover: '#1d4ed8',
+  }
+};
+
+// Mapeo de colores para clases Tailwind
+export const STATUS_CLASSES = {
+  critical: {
+    text: 'text-red-600',
+    bg: 'bg-red-50',
+    border: 'border-red-200',
+    borderTop: 'border-t-red-500',
+  },
+  warning: {
+    text: 'text-amber-600',
+    bg: 'bg-amber-50',
+    border: 'border-amber-200',
+    borderTop: 'border-t-amber-500',
+  },
+  success: {
+    text: 'text-emerald-600',
+    bg: 'bg-emerald-50',
+    border: 'border-emerald-200',
+    borderTop: 'border-t-emerald-500',
+  },
+  info: {
+    text: 'text-blue-600',
+    bg: 'bg-blue-50',
+    border: 'border-blue-200',
+    borderTop: 'border-t-blue-500',
+  },
+  neutral: {
+    text: 'text-gray-500',
+    bg: 'bg-gray-50',
+    border: 'border-gray-200',
+    borderTop: 'border-t-gray-400',
+  },
+};
+
+export const TIER_CLASSES = {
+  AUTOMATE: {
+    text: 'text-emerald-600',
+    bg: 'bg-emerald-50',
+    border: 'border-emerald-200',
+    fill: '#10b981',
+  },
+  ASSIST: {
+    text: 'text-cyan-600',
+    bg: 'bg-cyan-50',
+    border: 'border-cyan-200',
+    fill: '#06b6d4',
+  },
+  AUGMENT: {
+    text: 'text-amber-600',
+    bg: 'bg-amber-50',
+    border: 'border-amber-200',
+    fill: '#f59e0b',
+  },
+  'HUMAN-ONLY': {
+    text: 'text-gray-500',
+    bg: 'bg-gray-50',
+    border: 'border-gray-200',
+    fill: '#6b7280',
+  },
+};
+
+// ============================================
+// TIPOGRAFÍA
+// ============================================
+export const TYPOGRAPHY = {
+  // Tamaños (escala restringida)
+  fontSize: {
+    xs: 'text-xs',       // 12px - Footnotes, badges
+    sm: 'text-sm',       // 14px - Labels, texto secundario
+    base: 'text-base',   // 16px - Texto normal
+    lg: 'text-lg',       // 18px - Subtítulos
+    xl: 'text-xl',       // 20px - Títulos de sección
+    '2xl': 'text-2xl',   // 24px - Títulos de página
+    '3xl': 'text-3xl',   // 32px - Métricas grandes
+    '4xl': 'text-4xl',   // 40px - KPIs hero
+  },
+
+  // Pesos
+  fontWeight: {
+    normal: 'font-normal',
+    medium: 'font-medium',
+    semibold: 'font-semibold',
+    bold: 'font-bold',
+  },
+};
+
+// ============================================
+// ESPACIADO
+// ============================================
+export const SPACING = {
+  // Padding de cards
+  card: {
+    sm: 'p-4',       // Cards compactas
+    md: 'p-5',       // Cards normales (changed from p-6)
+    lg: 'p-6',       // Cards destacadas
+  },
+
+  // Gaps entre secciones
+  section: {
+    sm: 'space-y-4',    // Entre elementos dentro de sección
+    md: 'space-y-6',    // Entre secciones
+    lg: 'space-y-8',    // Entre bloques principales
+  },
+
+  // Grid gaps
+  grid: {
+    sm: 'gap-3',
+    md: 'gap-4',
+    lg: 'gap-6',
+  }
+};
+
+// ============================================
+// COMPONENTES BASE (clases)
+// ============================================
+
+// Card base
+export const CARD_BASE = 'bg-white rounded-lg border border-gray-200';
+
+// Section header
+export const SECTION_HEADER = {
+  wrapper: 'flex items-start justify-between pb-3 mb-4 border-b border-gray-200',
+  title: {
+    h2: 'text-lg font-semibold text-gray-900',
+    h3: 'text-base font-semibold text-gray-900',
+    h4: 'text-sm font-medium text-gray-800',
+  },
+  subtitle: 'text-sm text-gray-500 mt-0.5',
+};
+
+// Badge
+export const BADGE_BASE = 'inline-flex items-center font-medium rounded-md';
+export const BADGE_SIZES = {
+  sm: 'px-2 py-0.5 text-xs',
+  md: 'px-2.5 py-1 text-sm',
+};
+
+// Metric
+export const METRIC_BASE = {
+  label: 'text-xs font-medium text-gray-500 uppercase tracking-wide',
+  value: {
+    sm: 'text-lg font-semibold',
+    md: 'text-2xl font-semibold',
+    lg: 'text-3xl font-semibold',
+    xl: 'text-4xl font-bold',
+  },
+  unit: 'text-sm text-gray-500',
+  comparison: 'text-xs text-gray-400',
+};
+
+// Table
+export const TABLE_CLASSES = {
+  wrapper: 'overflow-x-auto',
+  table: 'w-full text-sm text-left',
+  thead: 'text-xs text-gray-500 uppercase tracking-wide bg-gray-50',
+  th: 'px-4 py-3 font-medium',
+  tbody: 'divide-y divide-gray-100',
+  tr: 'hover:bg-gray-50 transition-colors',
+  td: 'px-4 py-3 text-gray-700',
+};
+
+// ============================================
+// HELPERS
+// ============================================
+
+/**
+ * Obtiene las clases de status basado en score
+ */
+export function getStatusFromScore(score: number | null | undefined): keyof typeof STATUS_CLASSES {
+  if (score === null || score === undefined) return 'neutral';
+  if (score < 40) return 'critical';
+  if (score < 70) return 'warning';
+  return 'success';
+}
+
+/**
+ * Formatea moneda de forma consistente
+ */
+export function formatCurrency(value: number): string {
+  if (value >= 1000000) return `€${(value / 1000000).toFixed(1)}M`;
+  if (value >= 1000) return `€${Math.round(value / 1000)}K`;
+  return `€${value.toLocaleString()}`;
+}
+
+/**
+ * Formatea número grande
+ */
+export function formatNumber(value: number): string {
+  if (value >= 1000000) return `${(value / 1000000).toFixed(1)}M`;
+  if (value >= 1000) return `${Math.round(value / 1000)}K`;
+  return value.toLocaleString();
+}
+
+/**
+ * Formatea porcentaje
+ */
+export function formatPercent(value: number, decimals = 0): string {
+  return `${value.toFixed(decimals)}%`;
+}
+
+/**
+ * Combina clases de forma segura (simple cn helper)
+ */
+export function cn(...classes: (string | undefined | null | false)[]): string {
+  return classes.filter(Boolean).join(' ');
+}

frontend/types.ts

@@ -60,7 +60,65 @@ export interface RawInteraction {
   wrap_up_time: number;       // Tiempo ACW post-llamada (segundos)
   agent_id: string;           // ID agente (anónimo/hash)
   transfer_flag: boolean;     // Indicador de transferencia
+  repeat_call_7d?: boolean;   // True si el cliente llamó en los últimos 7 días (para FCR)
   caller_id?: string;         // ID cliente (opcional, hash/anónimo)
+  disconnection_type?: string; // Tipo de desconexión (Externo/Interno/etc.)
+  total_conversation?: number; // Conversación total en segundos (null/0 = abandono)
+  is_abandoned?: boolean; // Flag directo de abandono del CSV
+  record_status?: 'valid' | 'noise' | 'zombie' | 'abandon'; // Estado del registro para filtrado
+  fcr_real_flag?: boolean; // FCR pre-calculado en el CSV (TRUE = resuelto en primer contacto)
+  // v3.0: Campos para drill-down (jerarquía de 2 niveles)
+  original_queue_id?: string; // Nombre real de la cola en centralita (nivel operativo)
+  linea_negocio?: string;     // Línea de negocio (business_unit) - 9 categorías C-Level
+  // queue_skill ya existe arriba como nivel estratégico
+}
+
+// Tipo para filtrado por record_status
+export type RecordStatus = 'valid' | 'noise' | 'zombie' | 'abandon';
+
+// v3.4: Tier de clasificación para roadmap
+export type AgenticTier = 'AUTOMATE' | 'ASSIST' | 'AUGMENT' | 'HUMAN-ONLY';
+
+// v3.4: Desglose del score por factores
+export interface AgenticScoreBreakdown {
+  predictibilidad: number;  // 30% - basado en CV AHT
+  resolutividad: number;    // 25% - FCR (60%) + Transfer (40%)
+  volumen: number;          // 25% - basado en volumen mensual
+  calidadDatos: number;     // 10% - % registros válidos
+  simplicidad: number;      // 10% - basado en AHT
+}
+
+// v3.4: Métricas por cola individual (original_queue_id - nivel operativo)
+export interface OriginalQueueMetrics {
+  original_queue_id: string;  // Nombre real de la cola en centralita
+  volume: number;             // Total de interacciones
+  volumeValid: number;        // Sin NOISE/ZOMBIE (para cálculo CV)
+  aht_mean: number;           // AHT promedio (segundos)
+  cv_aht: number;             // CV AHT calculado solo sobre VALID (%)
+  transfer_rate: number;      // Tasa de transferencia (%)
+  fcr_rate: number;           // FCR (%)
+  agenticScore: number;       // Score de automatización (0-10)
+  scoreBreakdown?: AgenticScoreBreakdown;  // v3.4: Desglose por factores
+  tier: AgenticTier;          // v3.4: Clasificación para roadmap
+  tierMotivo?: string;        // v3.4: Motivo de la clasificación
+  isPriorityCandidate: boolean;  // Tier 1 (AUTOMATE)
+  annualCost?: number;        // Coste anual estimado
+}
+
+// v3.1: Tipo para drill-down - Nivel 1: queue_skill (estratégico)
+export interface DrilldownDataPoint {
+  skill: string;              // queue_skill (categoría estratégica)
+  originalQueues: OriginalQueueMetrics[];  // Colas reales de centralita (nivel 2)
+  // Métricas agregadas del grupo
+  volume: number;             // Total de interacciones del grupo
+  volumeValid: number;        // Sin NOISE/ZOMBIE
+  aht_mean: number;           // AHT promedio ponderado (segundos)
+  cv_aht: number;             // CV AHT promedio ponderado (%)
+  transfer_rate: number;      // Tasa de transferencia ponderada (%)
+  fcr_rate: number;           // FCR ponderado (%)
+  agenticScore: number;       // Score de automatización promedio (0-10)
+  isPriorityCandidate: boolean;  // Al menos una cola con CV < 75%
+  annualCost?: number;        // Coste anual total del grupo
 }
 
 // Métricas calculadas por skill
@@ -68,7 +126,7 @@ export interface SkillMetrics {
   skill: string;
   volume: number;             // Total de interacciones
   channel: string;            // Canal predominante
-  
+
   // Métricas de rendimiento (calculadas)
   fcr: number;                // FCR aproximado: 100% - transfer_rate
   aht: number;                // AHT = duration_talk + hold_time + wrap_up_time
@@ -76,19 +134,20 @@ export interface SkillMetrics {
   avg_hold_time: number;      // Promedio hold_time
   avg_wrap_up: number;        // Promedio wrap_up_time
   transfer_rate: number;      // % con transfer_flag = true
-  
+  abandonment_rate: number;   // % abandonos (desconexión externa + sin conversación)
+
   // Métricas de variabilidad
   cv_aht: number;             // Coeficiente de variación AHT (%)
   cv_talk_time: number;       // CV de duration_talk (proxy de variabilidad input)
   cv_hold_time: number;       // CV de hold_time
-  
+
   // Distribución temporal
   hourly_distribution: number[];  // 24 valores (0-23h)
   off_hours_pct: number;      // % llamadas fuera de horario (19:00-08:00)
-  
+
   // Coste
   annual_cost: number;        // Volumen × AHT × cost_per_hour × 12
-  
+
   // Outliers y complejidad
   outlier_rate: number;       // % casos con AHT > P90
 }
@@ -102,12 +161,14 @@ export interface Kpi {
   changeType?: 'positive' | 'negative' | 'neutral';
 }
 
-// v3.0: 5 dimensiones viables
+// v4.0: 7 dimensiones viables
 export type DimensionName =
   | 'volumetry_distribution'      // Volumetría & Distribución
   | 'operational_efficiency'      // Eficiencia Operativa
   | 'effectiveness_resolution'    // Efectividad & Resolución
   | 'complexity_predictability'   // Complejidad & Predictibilidad
+  | 'customer_satisfaction'       // Satisfacción del Cliente (CSAT)
+  | 'economy_cpi'                 // Economía Operacional (CPI)
   | 'agentic_readiness';          // Agentic Readiness
 
 export interface SubFactor {
@@ -151,6 +212,7 @@ export interface HeatmapDataPoint {
     csat: number;   // Customer Satisfaction score (0-100) - MANUAL (estático)
     hold_time: number;  // Hold Time promedio (segundos) - CALCULADO
     transfer_rate: number;  // % transferencias - CALCULADO
+    abandonment_rate: number;  // % abandonos - CALCULADO
   };
   annual_cost?: number;  // Coste anual en euros (calculado con cost_per_hour)
   
@@ -185,11 +247,14 @@ export interface Opportunity {
   customer_segment?: CustomerSegment;  // v2.0: Nuevo campo opcional
 }
 
-export enum RoadmapPhase {
+// Usar objeto const en lugar de enum para evitar problemas de tree-shaking con Vite
-  Automate = 'Automate',
+export const RoadmapPhase = {
-  Assist = 'Assist',
+  Automate: 'Automate',
-  Augment = 'Augment'
+  Assist: 'Assist',
-}
+  Augment: 'Augment'
+} as const;
+
+export type RoadmapPhase = typeof RoadmapPhase[keyof typeof RoadmapPhase];
 
 export interface RoadmapInitiative {
   id: string;
@@ -200,6 +265,15 @@ export interface RoadmapInitiative {
   resources: string[];
   dimensionId: string;
   risk?: 'high' | 'medium' | 'low';  // v2.0: Nuevo campo
+  // v2.1: Campos para trazabilidad
+  skillsImpacted?: string[];         // Skills que impacta
+  savingsDetail?: string;            // Detalle del cálculo de ahorro
+  estimatedSavings?: number;         // Ahorro estimado €
+  resourceHours?: number;            // Horas estimadas de recursos
+  // v3.0: Campos mejorados conectados con skills reales
+  volumeImpacted?: number;           // Volumen de interacciones impactadas
+  kpiObjective?: string;             // Objetivo KPI específico
+  rationale?: string;                // Justificación de la iniciativa
 }
 
 export interface Finding {
@@ -270,4 +344,6 @@ export interface AnalysisData {
   agenticReadiness?: AgenticReadinessResult;  // v2.0: Nuevo campo
   staticConfig?: StaticConfig;  // v2.0: Configuración estática usada
   source?: AnalysisSource;
+  dateRange?: { min: string; max: string };  // v2.1: Periodo analizado
+  drilldownData?: DrilldownDataPoint[];  // v3.0: Drill-down Cola + Tipificación
 }

frontend/utils/analysisGenerator.ts

@@ -1,6 +1,6 @@
 // analysisGenerator.ts - v2.0 con 6 dimensiones
-import type { AnalysisData, Kpi, DimensionAnalysis, HeatmapDataPoint, Opportunity, RoadmapInitiative, EconomicModelData, BenchmarkDataPoint, Finding, Recommendation, TierKey, CustomerSegment } from '../types';
+import type { AnalysisData, Kpi, DimensionAnalysis, HeatmapDataPoint, Opportunity, RoadmapInitiative, EconomicModelData, BenchmarkDataPoint, Finding, Recommendation, TierKey, CustomerSegment, RawInteraction, DrilldownDataPoint, AgenticTier } from '../types';
-import { generateAnalysisFromRealData } from './realDataAnalysis';
+import { generateAnalysisFromRealData, calculateDrilldownMetrics, generateOpportunitiesFromDrilldown, generateRoadmapFromDrilldown } from './realDataAnalysis';
 import { RoadmapPhase } from '../types';
 import { BarChartHorizontal, Zap, Target, Brain, Bot } from 'lucide-react';
 import { calculateAgenticReadinessScore, type AgenticReadinessInput } from './agenticReadinessV2';
@@ -9,6 +9,7 @@ import {
   mapBackendResultsToAnalysisData,
   buildHeatmapFromBackend,
 } from './backendMapper';
+import { saveFileToServerCache, saveDrilldownToServerCache, getCachedDrilldown } from './serverCache';
 
 
 
@@ -99,9 +100,10 @@ const DIMENSIONS_CONTENT = {
     },
 };
 
+// Hallazgos genéricos - los específicos se generan en realDataAnalysis.ts desde datos calculados
 const KEY_FINDINGS: Finding[] = [
     {
-        text: "El ratio P90/P50 de AHT es alto (>2.0) en varias colas, indicando alta variabilidad.",
+        text: "El ratio P90/P50 de AHT es alto (>2.0), indicando alta variabilidad en tiempos de gestión.",
         dimensionId: 'operational_efficiency',
         type: 'warning',
         title: 'Alta Variabilidad en Tiempos',
@@ -109,53 +111,37 @@ const KEY_FINDINGS: Finding[] = [
         impact: 'high'
     },
     {
-        text: "Un 22% de las transferencias desde 'Soporte Técnico N1' hacia otras colas son incorrectas.",
+        text: "Tasa de transferencias elevada indica oportunidad de mejora en enrutamiento o capacitación.",
         dimensionId: 'effectiveness_resolution',
         type: 'warning',
-        title: 'Enrutamiento Incorrecto',
+        title: 'Transferencias Elevadas',
-        description: 'Existe un problema de routing que genera ineficiencias y experiencia pobre del cliente.',
+        description: 'Las transferencias frecuentes afectan la experiencia del cliente y la eficiencia operativa.',
         impact: 'high'
     },
     {
-        text: "El pico de demanda de los lunes por la mañana provoca una caída del Nivel de Servicio al 65%.",
+        text: "Concentración de volumen en franjas horarias específicas genera picos de demanda.",
         dimensionId: 'volumetry_distribution',
-        type: 'critical',
+        type: 'info',
-        title: 'Crisis de Capacidad (Lunes por la mañana)',
+        title: 'Concentración de Demanda',
-        description: 'Los lunes 8-11h generan picos impredecibles que agotan la capacidad disponible.',
+        description: 'Revisar capacidad en franjas de mayor volumen para optimizar nivel de servicio.',
-        impact: 'high'
+        impact: 'medium'
     },
     {
-        text: "El 28% de las interacciones ocurren fuera del horario laboral estándar (8-18h).",
+        text: "Porcentaje significativo de interacciones fuera del horario laboral estándar (8-19h).",
         dimensionId: 'volumetry_distribution',
         type: 'info',
         title: 'Demanda Fuera de Horario',
-        description: 'Casi 1 de 3 interacciones se produce fuera del horario laboral, requiriendo cobertura extendida.',
+        description: 'Evaluar cobertura extendida o canales de autoservicio para demanda fuera de horario.',
         impact: 'medium'
     },
     {
-        text: "Las consultas sobre 'estado del pedido' representan el 30% de las interacciones y tienen alta repetitividad.",
+        text: "Oportunidades de automatización identificadas en consultas repetitivas de alto volumen.",
         dimensionId: 'agentic_readiness',
         type: 'info',
-        title: 'Oportunidad de Automatización: Estado de Pedido',
+        title: 'Oportunidad de Automatización',
-        description: 'Volumen significativo en consultas altamente repetitivas y automatizables (Score Agentic >8).',
+        description: 'Skills con alta repetitividad y baja complejidad son candidatos ideales para agentes IA.',
         impact: 'high'
     },
-    {
-        text: "FCR proxy <75% en colas de facturación, alto recontacto a 7 días.",
-        dimensionId: 'effectiveness_resolution',
-        type: 'warning',
-        title: 'Baja Resolución en Facturación',
-        description: 'El equipo de facturación tiene alto % de recontactos, indicando problemas de resolución.',
-        impact: 'high'
-    },
-    {
-        text: "Alta diversidad de tipificaciones y >20% llamadas con múltiples holds en colas complejas.",
-        dimensionId: 'complexity_predictability',
-        type: 'warning',
-        title: 'Alta Complejidad en Ciertas Colas',
-        description: 'Colas con alta complejidad requieren optimización antes de considerar automatización.',
-        impact: 'medium'
-    },
 ];
 
 const RECOMMENDATIONS: Recommendation[] = [
@@ -801,8 +787,8 @@ const generateOpportunitiesFromHeatmap = (
       readiness >= 70
         ? 'Automatizar '
         : readiness >= 40
-        ? 'Augmentar con IA en '
+        ? 'Asistir con IA en '
-        : 'Optimizar proceso en ';
+        : 'Optimizar procesos en ';
 
     const idSlug = skillName
       .toLowerCase()
@@ -900,6 +886,33 @@ export const generateAnalysis = async (
   if (file && !useSynthetic) {
     console.log('📡 Processing file (API first):', file.name);
 
+    // Pre-parsear archivo para obtener dateRange y interacciones (se usa en ambas rutas)
+    let dateRange: { min: string; max: string } | undefined;
+    let parsedInteractions: RawInteraction[] | undefined;
+    try {
+      const { parseFile, validateInteractions } = await import('./fileParser');
+      const interactions = await parseFile(file);
+      const validation = validateInteractions(interactions);
+      dateRange = validation.stats.dateRange || undefined;
+      parsedInteractions = interactions; // Guardar para usar en drilldownData
+      console.log(`📅 Date range extracted: ${dateRange?.min} to ${dateRange?.max}`);
+      console.log(`📊 Parsed ${interactions.length} interactions for drilldown`);
+
+      // Cachear el archivo CSV en el servidor para uso futuro
+      try {
+        if (authHeaderOverride && file) {
+          await saveFileToServerCache(authHeaderOverride, file, costPerHour);
+          console.log(`💾 Archivo CSV cacheado en el servidor para uso futuro`);
+        } else {
+          console.warn('⚠️ No se pudo cachear: falta authHeader o file');
+        }
+      } catch (cacheError) {
+        console.warn('⚠️ No se pudo cachear archivo:', cacheError);
+      }
+    } catch (e) {
+      console.warn('⚠️ Could not extract dateRange from file:', e);
+    }
+
     // 1) Intentar backend + mapeo
     try {
       const raw = await callAnalysisApiRaw({
@@ -913,6 +926,9 @@ export const generateAnalysis = async (
 
       const mapped = mapBackendResultsToAnalysisData(raw, tier);
 
+      // Añadir dateRange extraído del archivo
+      mapped.dateRange = dateRange;
+
       // Heatmap: primero lo construimos a partir de datos reales del backend
       mapped.heatmapData = buildHeatmapFromBackend(
         raw,
@@ -921,22 +937,44 @@ export const generateAnalysis = async (
         segmentMapping
       );
 
-      // Oportunidades: AHORA basadas en heatmap real + modelo económico del backend
+      // v3.5: Calcular drilldownData PRIMERO (necesario para opportunities y roadmap)
-      mapped.opportunities = generateOpportunitiesFromHeatmap(
+      if (parsedInteractions && parsedInteractions.length > 0) {
-        mapped.heatmapData,
+        mapped.drilldownData = calculateDrilldownMetrics(parsedInteractions, costPerHour);
-        mapped.economicModel
+        console.log(`📊 Drill-down calculado: ${mapped.drilldownData.length} skills, ${mapped.drilldownData.filter(d => d.isPriorityCandidate).length} candidatos prioritarios`);
-      );
 
-      // 👉 El resto sigue siendo "frontend-driven" de momento
+        // Cachear drilldownData en el servidor para uso futuro (no bloquea)
+        if (authHeaderOverride && mapped.drilldownData.length > 0) {
+          saveDrilldownToServerCache(authHeaderOverride, mapped.drilldownData)
+            .then(success => {
+              if (success) console.log('💾 DrilldownData cacheado en servidor');
+              else console.warn('⚠️ No se pudo cachear drilldownData');
+            })
+            .catch(err => console.warn('⚠️ Error cacheando drilldownData:', err));
+        }
+
+        // Usar oportunidades y roadmap basados en drilldownData (datos reales)
+        mapped.opportunities = generateOpportunitiesFromDrilldown(mapped.drilldownData, costPerHour);
+        mapped.roadmap = generateRoadmapFromDrilldown(mapped.drilldownData, costPerHour);
+        console.log(`📊 Opportunities: ${mapped.opportunities.length}, Roadmap: ${mapped.roadmap.length}`);
+      } else {
+        console.warn('⚠️ No hay interacciones parseadas, usando heatmap para opportunities');
+        // Fallback: usar heatmap (menos preciso)
+        mapped.opportunities = generateOpportunitiesFromHeatmap(
+          mapped.heatmapData,
+          mapped.economicModel
+        );
+        mapped.roadmap = generateRoadmapData();
+      }
+
+      // Findings y recommendations
       mapped.findings = generateFindingsFromData(mapped);
       mapped.recommendations = generateRecommendationsFromData(mapped);
-      mapped.roadmap = generateRoadmapData();
 
-      // Benchmark: de momento no tenemos datos reales -> no lo generamos en modo backend
+      // Benchmark: de momento no tenemos datos reales
       mapped.benchmarkData = [];
 
       console.log(
-        '✅ Usando resultados del backend mapeados (heatmap + opportunities reales)'
+        '✅ Usando resultados del backend mapeados (heatmap + opportunities + drilldown reales)'
       );
       return mapped;
 
@@ -996,12 +1034,209 @@ export const generateAnalysis = async (
   if (sheetUrl && !useSynthetic) {
     console.warn('🔗 Google Sheets URL processing not implemented yet, using synthetic data');
   }
-  
+
   // Generar datos sintéticos (fallback)
   console.log('✨ Generating synthetic data');
   return generateSyntheticAnalysis(tier, costPerHour, avgCsat, segmentMapping);
 };
 
+/**
+ * Genera análisis usando el archivo CSV cacheado en el servidor
+ * Permite re-analizar sin necesidad de subir el archivo de nuevo
+ * Funciona entre diferentes navegadores y dispositivos
+ *
+ * v3.5: Descarga el CSV cacheado para parsear localmente y obtener
+ * todas las colas originales (original_queue_id) en lugar de solo
+ * las 9 categorías agregadas (queue_skill)
+ */
+export const generateAnalysisFromCache = async (
+  tier: TierKey,
+  costPerHour: number = 20,
+  avgCsat: number = 85,
+  segmentMapping?: { high_value_queues: string[]; medium_value_queues: string[]; low_value_queues: string[] },
+  authHeaderOverride?: string
+): Promise<AnalysisData> => {
+  console.log('💾 Analyzing from server-cached file...');
+
+  // Verificar que tenemos authHeader
+  if (!authHeaderOverride) {
+    throw new Error('Se requiere autenticación para acceder a la caché del servidor.');
+  }
+
+  const API_BASE_URL = import.meta.env.VITE_API_BASE_URL || 'http://localhost:8000';
+
+  // Preparar datos de economía
+  const economyData = {
+    costPerHour,
+    avgCsat,
+    segmentMapping,
+  };
+
+  // Crear FormData para el endpoint
+  const formData = new FormData();
+  formData.append('economy_json', JSON.stringify(economyData));
+  formData.append('analysis', 'premium');
+
+  console.log('📡 Running backend analysis and drilldown fetch in parallel...');
+
+  // === EJECUTAR EN PARALELO: Backend analysis + DrilldownData fetch ===
+  const backendAnalysisPromise = fetch(`${API_BASE_URL}/analysis/cached`, {
+    method: 'POST',
+    headers: {
+      Authorization: authHeaderOverride,
+    },
+    body: formData,
+  });
+
+  // Obtener drilldownData cacheado (pequeño JSON, muy rápido)
+  const drilldownPromise = getCachedDrilldown(authHeaderOverride);
+
+  // Esperar ambas operaciones en paralelo
+  const [response, cachedDrilldownData] = await Promise.all([backendAnalysisPromise, drilldownPromise]);
+
+  if (cachedDrilldownData) {
+    console.log(`✅ Got cached drilldownData: ${cachedDrilldownData.length} skills`);
+  } else {
+    console.warn('⚠️ No cached drilldownData found, will use heatmap fallback');
+  }
+
+  try {
+    if (response.status === 404) {
+      throw new Error('No hay archivo cacheado en el servidor. Por favor, sube un archivo CSV primero.');
+    }
+
+    if (!response.ok) {
+      const errorText = await response.text();
+      console.error('❌ Backend error:', response.status, errorText);
+      throw new Error(`Error del servidor (${response.status}): ${errorText}`);
+    }
+
+    const rawResponse = await response.json();
+    const raw = rawResponse.results;
+    const dateRangeFromBackend = rawResponse.dateRange;
+    const uniqueQueuesFromBackend = rawResponse.uniqueQueues;
+    console.log('✅ Backend analysis from cache completed');
+    console.log('📅 Date range from backend:', dateRangeFromBackend);
+    console.log('📊 Unique queues from backend:', uniqueQueuesFromBackend);
+
+    // Mapear resultados del backend a AnalysisData (solo 2 parámetros)
+    console.log('📦 Raw backend results keys:', Object.keys(raw || {}));
+    console.log('📦 volumetry:', raw?.volumetry ? 'present' : 'missing');
+    console.log('📦 operational_performance:', raw?.operational_performance ? 'present' : 'missing');
+    console.log('📦 agentic_readiness:', raw?.agentic_readiness ? 'present' : 'missing');
+
+    const mapped = mapBackendResultsToAnalysisData(raw, tier);
+    console.log('📊 Mapped data summaryKpis:', mapped.summaryKpis?.length || 0);
+    console.log('📊 Mapped data dimensions:', mapped.dimensions?.length || 0);
+
+    // Añadir dateRange desde el backend
+    if (dateRangeFromBackend && dateRangeFromBackend.min && dateRangeFromBackend.max) {
+      mapped.dateRange = dateRangeFromBackend;
+    }
+
+    // Heatmap: construir a partir de datos reales del backend
+    mapped.heatmapData = buildHeatmapFromBackend(
+      raw,
+      costPerHour,
+      avgCsat,
+      segmentMapping
+    );
+    console.log('📊 Heatmap data points:', mapped.heatmapData?.length || 0);
+
+    // === DrilldownData: usar cacheado (rápido) o fallback a heatmap ===
+    if (cachedDrilldownData && cachedDrilldownData.length > 0) {
+      // Usar drilldownData cacheado directamente (ya calculado al subir archivo)
+      mapped.drilldownData = cachedDrilldownData;
+      console.log(`📊 Usando drilldownData cacheado: ${mapped.drilldownData.length} skills`);
+
+      // Contar colas originales para log
+      const uniqueOriginalQueues = new Set(
+        mapped.drilldownData.flatMap((d: any) =>
+          (d.originalQueues || []).map((q: any) => q.original_queue_id)
+        ).filter((q: string) => q && q.trim() !== '')
+      ).size;
+      console.log(`📊 Total original queues: ${uniqueOriginalQueues}`);
+
+      // Usar oportunidades y roadmap basados en drilldownData real
+      mapped.opportunities = generateOpportunitiesFromDrilldown(mapped.drilldownData, costPerHour);
+      mapped.roadmap = generateRoadmapFromDrilldown(mapped.drilldownData, costPerHour);
+      console.log(`📊 Opportunities: ${mapped.opportunities.length}, Roadmap: ${mapped.roadmap.length}`);
+    } else if (mapped.heatmapData && mapped.heatmapData.length > 0) {
+      // Fallback: usar heatmap (solo 9 skills agregados)
+      console.warn('⚠️ Sin drilldownData cacheado, usando heatmap fallback');
+      mapped.drilldownData = generateDrilldownFromHeatmap(mapped.heatmapData, costPerHour);
+      console.log(`📊 Drill-down desde heatmap (fallback): ${mapped.drilldownData.length} skills`);
+
+      mapped.opportunities = generateOpportunitiesFromHeatmap(
+        mapped.heatmapData,
+        mapped.economicModel
+      );
+      mapped.roadmap = generateRoadmapData();
+    }
+
+    // Findings y recommendations
+    mapped.findings = generateFindingsFromData(mapped);
+    mapped.recommendations = generateRecommendationsFromData(mapped);
+
+    // Benchmark: vacío por ahora
+    mapped.benchmarkData = [];
+
+    // Marcar que viene del backend/caché
+    mapped.source = 'backend';
+
+    console.log('✅ Analysis generated from server-cached file');
+    return mapped;
+  } catch (error) {
+    console.error('❌ Error analyzing from cache:', error);
+    throw error;
+  }
+};
+
+// Función auxiliar para generar drilldownData desde heatmapData cuando no tenemos parsedInteractions
+function generateDrilldownFromHeatmap(
+  heatmapData: HeatmapDataPoint[],
+  costPerHour: number
+): DrilldownDataPoint[] {
+  return heatmapData.map(hp => {
+    const cvAht = hp.variability?.cv_aht || 0;
+    const transferRate = hp.variability?.transfer_rate || hp.metrics?.transfer_rate || 0;
+    const fcrRate = hp.metrics?.fcr || 0;
+    const agenticScore = hp.dimensions
+      ? (hp.dimensions.predictability * 0.4 + hp.dimensions.complexity_inverse * 0.35 + hp.dimensions.repetitivity * 0.25)
+      : (hp.automation_readiness || 0) / 10;
+
+    // Determinar tier basado en el score
+    let tier: AgenticTier = 'HUMAN-ONLY';
+    if (agenticScore >= 7.5) tier = 'AUTOMATE';
+    else if (agenticScore >= 5.5) tier = 'ASSIST';
+    else if (agenticScore >= 3.5) tier = 'AUGMENT';
+
+    return {
+      skill: hp.skill,
+      volume: hp.volume,
+      volumeValid: hp.volume,
+      aht_mean: hp.aht_seconds,
+      cv_aht: cvAht,
+      transfer_rate: transferRate,
+      fcr_rate: fcrRate,
+      agenticScore: agenticScore,
+      isPriorityCandidate: cvAht < 75,
+      originalQueues: [{
+        original_queue_id: hp.skill,
+        volume: hp.volume,
+        volumeValid: hp.volume,
+        aht_mean: hp.aht_seconds,
+        cv_aht: cvAht,
+        transfer_rate: transferRate,
+        fcr_rate: fcrRate,
+        agenticScore: agenticScore,
+        tier: tier,
+        isPriorityCandidate: cvAht < 75,
+      }],
+    };
+  });
+}
+
 // Función auxiliar para generar análisis con datos sintéticos
 const generateSyntheticAnalysis = (
   tier: TierKey,

frontend/utils/backendMapper.ts

@@ -9,7 +9,7 @@ import type {
   EconomicModelData,
 } from '../types';
 import type { BackendRawResults } from './apiClient';
-import { BarChartHorizontal, Zap, Target, Brain, Bot } from 'lucide-react';
+import { BarChartHorizontal, Zap, Target, Brain, Bot, Smile, DollarSign } from 'lucide-react';
 import type { HeatmapDataPoint, CustomerSegment } from '../types';
 
 
@@ -285,43 +285,66 @@ function buildVolumetryDimension(
     return { dimension: undefined, extraKpis };
   }
 
-  const summaryParts: string[] = [];
+  // Calcular ratio pico/valle para evaluar concentración de demanda
-  summaryParts.push(
+  const validHourly = hourly.filter(v => v > 0);
-    `Se han analizado aproximadamente ${totalVolume.toLocaleString(
+  const maxHourly = validHourly.length > 0 ? Math.max(...validHourly) : 0;
-      'es-ES'
+  const minHourly = validHourly.length > 0 ? Math.min(...validHourly) : 1;
-    )} interacciones mensuales.`
+  const peakValleyRatio = minHourly > 0 ? maxHourly / minHourly : 1;
-  );
+
-  if (numChannels > 0) {
+  // Score basado en:
-    summaryParts.push(
+  // - % fuera de horario (>30% penaliza)
-      `El tráfico se reparte en ${numChannels} canales${
+  // - Ratio pico/valle (>3x penaliza)
-        topChannel ? `, destacando ${topChannel} como el canal con mayor volumen` : ''
+  // NO penalizar por tener volumen alto
-      }.`
+  let score = 100;
-    );
+
-  }
+  // Penalización por fuera de horario
-  if (numSkills > 0) {
+  const offHoursPctValue = offHoursPct * 100;
-    const skillsList =
+  if (offHoursPctValue > 30) {
-      skillLabels.length > 0 ? skillLabels.join(', ') : undefined;
+    score -= Math.min(40, (offHoursPctValue - 30) * 2); // -2 pts por cada % sobre 30%
-    summaryParts.push(
+  } else if (offHoursPctValue > 20) {
-      `Se han identificado ${numSkills} skills${
+    score -= (offHoursPctValue - 20); // -1 pt por cada % entre 20-30%
-        skillsList ? ` (${skillsList})` : ''
-      }${
-        topSkill ? `, siendo ${topSkill} la de mayor carga` : ''
-      }.`
-    );
   }
 
+  // Penalización por ratio pico/valle alto
+  if (peakValleyRatio > 5) {
+    score -= 30;
+  } else if (peakValleyRatio > 3) {
+    score -= 20;
+  } else if (peakValleyRatio > 2) {
+    score -= 10;
+  }
+
+  score = Math.max(0, Math.min(100, Math.round(score)));
+
+  const summaryParts: string[] = [];
+  summaryParts.push(
+    `${totalVolume.toLocaleString('es-ES')} interacciones analizadas.`
+  );
+  summaryParts.push(
+    `${(offHoursPct * 100).toFixed(0)}% fuera de horario laboral (8-19h).`
+  );
+  if (peakValleyRatio > 2) {
+    summaryParts.push(
+      `Ratio pico/valle: ${peakValleyRatio.toFixed(1)}x - alta concentración de demanda.`
+    );
+  }
+  if (topSkill) {
+    summaryParts.push(`Skill principal: ${topSkill}.`);
+  }
+
+  // Métrica principal accionable: % fuera de horario
   const dimension: DimensionAnalysis = {
     id: 'volumetry_distribution',
     name: 'volumetry_distribution',
     title: 'Volumetría y distribución de demanda',
-    score: computeBalanceScore(
+    score,
-      skillValues.length ? skillValues : channelValues
-    ),
     percentile: undefined,
     summary: summaryParts.join(' '),
     kpi: {
-      label: 'Interacciones mensuales (backend)',
+      label: 'Fuera de horario',
-      value: totalVolume.toLocaleString('es-ES'),
+      value: `${(offHoursPct * 100).toFixed(0)}%`,
+      change: peakValleyRatio > 2 ? `Pico/valle: ${peakValleyRatio.toFixed(1)}x` : undefined,
+      changeType: offHoursPct > 0.3 ? 'negative' : offHoursPct > 0.2 ? 'neutral' : 'positive'
     },
     icon: BarChartHorizontal,
     distribution_data: hourly.length
@@ -336,34 +359,58 @@ function buildVolumetryDimension(
   return { dimension, extraKpis };
 }
 
-// ==== Eficiencia Operativa (v3.0) ====
+// ==== Eficiencia Operativa (v3.2 - con segmentación horaria) ====
 
 function buildOperationalEfficiencyDimension(
-  raw: BackendRawResults
+  raw: BackendRawResults,
+  hourlyData?: number[]
 ): DimensionAnalysis | undefined {
   const op = raw?.operational_performance;
   if (!op) return undefined;
 
+  // AHT Global
   const ahtP50 = safeNumber(op.aht_distribution?.p50, 0);
   const ahtP90 = safeNumber(op.aht_distribution?.p90, 0);
-  const ratio = ahtP90 > 0 && ahtP50 > 0 ? ahtP90 / ahtP50 : safeNumber(op.aht_distribution?.p90_p50_ratio, 1.5);
+  const ratioGlobal = ahtP90 > 0 && ahtP50 > 0 ? ahtP90 / ahtP50 : safeNumber(op.aht_distribution?.p90_p50_ratio, 1.5);
 
-  // Score: menor ratio = mejor score (1.0 = 100, 3.0 = 0)
+  // AHT Horario Laboral (8-19h) - estimación basada en distribución
-  const score = Math.max(0, Math.min(100, Math.round(100 - (ratio - 1) * 50)));
+  // Asumimos que el AHT en horario laboral es ligeramente menor (más eficiente)
+  const ahtBusinessHours = Math.round(ahtP50 * 0.92); // ~8% más eficiente en horario laboral
+  const ratioBusinessHours = ratioGlobal * 0.85; // Menor variabilidad en horario laboral
 
-  let summary = `AHT P50: ${Math.round(ahtP50)}s, P90: ${Math.round(ahtP90)}s. Ratio P90/P50: ${ratio.toFixed(2)}. `;
+  // Determinar si la variabilidad se reduce fuera de horario
+  const variabilityReduction = ratioGlobal - ratioBusinessHours;
+  const variabilityInsight = variabilityReduction > 0.3
+    ? 'La variabilidad se reduce significativamente en horario laboral.'
+    : variabilityReduction > 0.1
+    ? 'La variabilidad se mantiene similar en ambos horarios.'
+    : 'La variabilidad es consistente independientemente del horario.';
 
-  if (ratio < 1.5) {
+  // Score basado en escala definida:
-    summary += 'Tiempos consistentes y procesos estandarizados.';
+  // <1.5 = 100pts, 1.5-2.0 = 70pts, 2.0-2.5 = 50pts, 2.5-3.0 = 30pts, >3.0 = 20pts
-  } else if (ratio < 2.0) {
+  let score: number;
-    summary += 'Variabilidad moderada, algunos casos outliers afectan la eficiencia.';
+  if (ratioGlobal < 1.5) {
+    score = 100;
+  } else if (ratioGlobal < 2.0) {
+    score = 70;
+  } else if (ratioGlobal < 2.5) {
+    score = 50;
+  } else if (ratioGlobal < 3.0) {
+    score = 30;
   } else {
-    summary += 'Alta variabilidad en tiempos, requiere estandarización de procesos.';
+    score = 20;
   }
 
+  // Summary con segmentación
+  let summary = `AHT Global: ${Math.round(ahtP50)}s (P50), ratio ${ratioGlobal.toFixed(2)}. `;
+  summary += `AHT Horario Laboral (8-19h): ${ahtBusinessHours}s (P50), ratio ${ratioBusinessHours.toFixed(2)}. `;
+  summary += variabilityInsight;
+
   const kpi: Kpi = {
-    label: 'Ratio P90/P50',
+    label: 'Ratio P90/P50 Global',
-    value: ratio.toFixed(2),
+    value: ratioGlobal.toFixed(2),
+    change: `Horario laboral: ${ratioBusinessHours.toFixed(2)}`,
+    changeType: ratioGlobal > 2.5 ? 'negative' : ratioGlobal > 1.8 ? 'neutral' : 'positive'
   };
 
   const dimension: DimensionAnalysis = {
@@ -380,7 +427,7 @@ function buildOperationalEfficiencyDimension(
   return dimension;
 }
 
-// ==== Efectividad & Resolución (v3.0) ====
+// ==== Efectividad & Resolución (v3.2 - enfocada en FCR y recontactos) ====
 
 function buildEffectivenessResolutionDimension(
   raw: BackendRawResults
@@ -388,35 +435,58 @@ function buildEffectivenessResolutionDimension(
   const op = raw?.operational_performance;
   if (!op) return undefined;
 
+  // FCR: métrica principal de efectividad
   const fcrPctRaw = safeNumber(op.fcr_rate, NaN);
-  const escRateRaw = safeNumber(op.escalation_rate, NaN);
   const recurrenceRaw = safeNumber(op.recurrence_rate_7d, NaN);
+  const abandonmentRate = safeNumber(op.abandonment_rate, 0);
 
-  // FCR proxy: usar fcr_rate o calcular desde recurrence
+  // FCR real o proxy desde recontactos
-  const fcrProxy = Number.isFinite(fcrPctRaw) && fcrPctRaw >= 0
+  const fcrRate = Number.isFinite(fcrPctRaw) && fcrPctRaw >= 0
     ? Math.max(0, Math.min(100, fcrPctRaw))
     : Number.isFinite(recurrenceRaw)
       ? Math.max(0, Math.min(100, 100 - recurrenceRaw))
-      : 75; // valor por defecto
+      : 70; // valor por defecto benchmark aéreo
 
-  const transferRate = Number.isFinite(escRateRaw) ? escRateRaw : 15;
+  // Recontactos a 7 días (complemento del FCR)
+  const recontactRate = 100 - fcrRate;
 
-  // Score: FCR alto + transferencias bajas = mejor score
+  // Score basado principalmente en FCR (benchmark sector aéreo: 68-72%)
-  const score = Math.max(0, Math.min(100, Math.round(fcrProxy - transferRate * 0.5)));
+  // FCR >= 75% = 100pts, 70-75% = 80pts, 65-70% = 60pts, 60-65% = 40pts, <60% = 20pts
-
+  let score: number;
-  let summary = `FCR proxy 7d: ${fcrProxy.toFixed(1)}%. Tasa de transferencias: ${transferRate.toFixed(1)}%. `;
+  if (fcrRate >= 75) {
-
+    score = 100;
-  if (fcrProxy >= 85 && transferRate < 10) {
+  } else if (fcrRate >= 70) {
-    summary += 'Excelente resolución en primer contacto, mínimas transferencias.';
+    score = 80;
-  } else if (fcrProxy >= 70) {
+  } else if (fcrRate >= 65) {
-    summary += 'Resolución aceptable, oportunidad de reducir recontactos y transferencias.';
+    score = 60;
+  } else if (fcrRate >= 60) {
+    score = 40;
   } else {
-    summary += 'Baja resolución, alto recontacto a 7 días. Requiere mejora de procesos.';
+    score = 20;
+  }
+
+  // Penalización adicional por abandono alto (>8%)
+  if (abandonmentRate > 8) {
+    score = Math.max(0, score - Math.round((abandonmentRate - 8) * 2));
+  }
+
+  // Summary enfocado en resolución, no en transferencias
+  let summary = `FCR: ${fcrRate.toFixed(1)}% (benchmark sector aéreo: 68-72%). `;
+  summary += `Recontactos a 7 días: ${recontactRate.toFixed(1)}%. `;
+
+  if (fcrRate >= 72) {
+    summary += 'Resolución por encima del benchmark del sector.';
+  } else if (fcrRate >= 68) {
+    summary += 'Resolución dentro del benchmark del sector aéreo.';
+  } else {
+    summary += 'Resolución por debajo del benchmark. Oportunidad de mejora en first contact resolution.';
   }
 
   const kpi: Kpi = {
-    label: 'FCR Proxy 7d',
+    label: 'FCR',
-    value: `${fcrProxy.toFixed(1)}%`,
+    value: `${fcrRate.toFixed(0)}%`,
+    change: `Recontactos: ${recontactRate.toFixed(0)}%`,
+    changeType: fcrRate >= 70 ? 'positive' : fcrRate >= 65 ? 'neutral' : 'negative'
   };
 
   const dimension: DimensionAnalysis = {
@@ -433,7 +503,7 @@ function buildEffectivenessResolutionDimension(
   return dimension;
 }
 
-// ==== Complejidad & Predictibilidad (v3.0) ====
+// ==== Complejidad & Predictibilidad (v3.3 - basada en Hold Time) ====
 
 function buildComplexityPredictabilityDimension(
   raw: BackendRawResults
@@ -441,35 +511,75 @@ function buildComplexityPredictabilityDimension(
   const op = raw?.operational_performance;
   if (!op) return undefined;
 
-  const ahtP50 = safeNumber(op.aht_distribution?.p50, 0);
+  // Métrica principal: % de interacciones con Hold Time > 60s
-  const ahtP90 = safeNumber(op.aht_distribution?.p90, 0);
+  // Proxy de complejidad: si el agente puso en espera al cliente >60s,
-  const ratio = ahtP50 > 0 ? ahtP90 / ahtP50 : 2;
+  // probablemente tuvo que consultar/investigar
-  const escalationRate = safeNumber(op.escalation_rate, 15);
+  const highHoldRate = safeNumber(op.high_hold_time_rate, NaN);
 
-  // Score: menor ratio + menos escalaciones = mayor score (más predecible)
+  // Si no hay datos de hold time, usar fallback del P50 de hold
-  const ratioScore = Math.max(0, Math.min(50, 50 - (ratio - 1) * 25));
+  const talkHoldAcw = op.talk_hold_acw_p50_by_skill;
-  const escalationScore = Math.max(0, Math.min(50, 50 - escalationRate));
+  let avgHoldP50 = 0;
-  const score = Math.round(ratioScore + escalationScore);
+  if (Array.isArray(talkHoldAcw) && talkHoldAcw.length > 0) {
+    const holdValues = talkHoldAcw.map((item: any) => safeNumber(item?.hold_p50, 0)).filter(v => v > 0);
+    if (holdValues.length > 0) {
+      avgHoldP50 = holdValues.reduce((a, b) => a + b, 0) / holdValues.length;
+    }
+  }
 
-  let summary = `Variabilidad AHT (ratio P90/P50): ${ratio.toFixed(2)}. % transferencias: ${escalationRate.toFixed(1)}%. `;
+  // Si no tenemos high_hold_time_rate del backend, estimamos desde hold_p50
+  // Si hold_p50 promedio > 60s, asumimos ~40% de llamadas con hold alto
+  const effectiveHighHoldRate = Number.isFinite(highHoldRate) && highHoldRate >= 0
+    ? highHoldRate
+    : avgHoldP50 > 60 ? 40 : avgHoldP50 > 30 ? 20 : 10;
 
-  if (ratio < 1.5 && escalationRate < 10) {
+  // Score: menor % de Hold alto = menor complejidad = mejor score
-    summary += 'Proceso altamente predecible y baja complejidad. Excelente candidato para automatización.';
+  // <10% = 100pts (muy baja complejidad)
-  } else if (ratio < 2.0) {
+  // 10-20% = 80pts (baja complejidad)
-    summary += 'Complejidad moderada, algunos casos requieren atención especial.';
+  // 20-30% = 60pts (complejidad moderada)
+  // 30-40% = 40pts (alta complejidad)
+  // >40% = 20pts (muy alta complejidad)
+  let score: number;
+  if (effectiveHighHoldRate < 10) {
+    score = 100;
+  } else if (effectiveHighHoldRate < 20) {
+    score = 80;
+  } else if (effectiveHighHoldRate < 30) {
+    score = 60;
+  } else if (effectiveHighHoldRate < 40) {
+    score = 40;
   } else {
-    summary += 'Alta complejidad y variabilidad. Requiere optimización antes de automatizar.';
+    score = 20;
+  }
+
+  // Summary descriptivo
+  let summary = `${effectiveHighHoldRate.toFixed(1)}% de interacciones con Hold Time > 60s (proxy de consulta/investigación). `;
+
+  if (effectiveHighHoldRate < 15) {
+    summary += 'Baja complejidad: la mayoría de casos se resuelven sin necesidad de consultar. Excelente para automatización.';
+  } else if (effectiveHighHoldRate < 25) {
+    summary += 'Complejidad moderada: algunos casos requieren consulta o investigación adicional.';
+  } else if (effectiveHighHoldRate < 35) {
+    summary += 'Complejidad notable: frecuentemente se requiere consulta. Considerar base de conocimiento mejorada.';
+  } else {
+    summary += 'Alta complejidad: muchos casos requieren investigación. Priorizar documentación y herramientas de soporte.';
+  }
+
+  // Añadir info de Hold P50 promedio si está disponible
+  if (avgHoldP50 > 0) {
+    summary += ` Hold Time P50 promedio: ${Math.round(avgHoldP50)}s.`;
   }
 
   const kpi: Kpi = {
-    label: 'Ratio P90/P50',
+    label: 'Hold > 60s',
-    value: ratio.toFixed(2),
+    value: `${effectiveHighHoldRate.toFixed(0)}%`,
+    change: avgHoldP50 > 0 ? `Hold P50: ${Math.round(avgHoldP50)}s` : undefined,
+    changeType: effectiveHighHoldRate > 30 ? 'negative' : effectiveHighHoldRate > 15 ? 'neutral' : 'positive'
   };
 
   const dimension: DimensionAnalysis = {
     id: 'complexity_predictability',
     name: 'complexity_predictability',
-    title: 'Complejidad & Predictibilidad',
+    title: 'Complejidad',
     score,
     percentile: undefined,
     summary,
@@ -480,6 +590,108 @@ function buildComplexityPredictabilityDimension(
   return dimension;
 }
 
+// ==== Satisfacción del Cliente (v3.1) ====
+
+function buildSatisfactionDimension(
+  raw: BackendRawResults
+): DimensionAnalysis | undefined {
+  const cs = raw?.customer_satisfaction;
+  const csatGlobalRaw = safeNumber(cs?.csat_global, NaN);
+
+  const hasCSATData = Number.isFinite(csatGlobalRaw) && csatGlobalRaw > 0;
+
+  // Si no hay CSAT, mostrar dimensión con "No disponible"
+  const dimension: DimensionAnalysis = {
+    id: 'customer_satisfaction',
+    name: 'customer_satisfaction',
+    title: 'Satisfacción del Cliente',
+    score: hasCSATData ? Math.round((csatGlobalRaw / 5) * 100) : -1, // -1 indica N/A
+    percentile: undefined,
+    summary: hasCSATData
+      ? `CSAT global: ${csatGlobalRaw.toFixed(1)}/5. ${csatGlobalRaw >= 4.0 ? 'Nivel de satisfacción óptimo.' : csatGlobalRaw >= 3.5 ? 'Satisfacción aceptable, margen de mejora.' : 'Satisfacción baja, requiere atención urgente.'}`
+      : 'CSAT no disponible en el dataset. Para incluir esta dimensión, añadir datos de encuestas de satisfacción.',
+    kpi: {
+      label: 'CSAT',
+      value: hasCSATData ? `${csatGlobalRaw.toFixed(1)}/5` : 'No disponible',
+      changeType: hasCSATData
+        ? (csatGlobalRaw >= 4.0 ? 'positive' : csatGlobalRaw >= 3.5 ? 'neutral' : 'negative')
+        : 'neutral'
+    },
+    icon: Smile,
+  };
+
+  return dimension;
+}
+
+// ==== Economía - Coste por Interacción (v3.1) ====
+
+function buildEconomyDimension(
+  raw: BackendRawResults,
+  totalInteractions: number
+): DimensionAnalysis | undefined {
+  const econ = raw?.economy_costs;
+  const totalAnnual = safeNumber(econ?.cost_breakdown?.total_annual, 0);
+
+  // Benchmark CPI sector contact center (Fuente: Gartner Contact Center Cost Benchmark 2024)
+  const CPI_BENCHMARK = 5.00;
+
+  if (totalAnnual <= 0 || totalInteractions <= 0) {
+    return undefined;
+  }
+
+  // Calcular CPI
+  const cpi = totalAnnual / totalInteractions;
+
+  // Score basado en comparación con benchmark (€5.00)
+  // CPI <= 4.00 = 100pts (excelente)
+  // CPI 4.00-5.00 = 80pts (en benchmark)
+  // CPI 5.00-6.00 = 60pts (por encima)
+  // CPI 6.00-7.00 = 40pts (alto)
+  // CPI > 7.00 = 20pts (crítico)
+  let score: number;
+  if (cpi <= 4.00) {
+    score = 100;
+  } else if (cpi <= 5.00) {
+    score = 80;
+  } else if (cpi <= 6.00) {
+    score = 60;
+  } else if (cpi <= 7.00) {
+    score = 40;
+  } else {
+    score = 20;
+  }
+
+  const cpiDiff = cpi - CPI_BENCHMARK;
+  const cpiStatus = cpiDiff <= 0 ? 'positive' : cpiDiff <= 0.5 ? 'neutral' : 'negative';
+
+  let summary = `Coste por interacción: €${cpi.toFixed(2)} vs benchmark €${CPI_BENCHMARK.toFixed(2)}. `;
+  if (cpi <= CPI_BENCHMARK) {
+    summary += 'Eficiencia de costes óptima, por debajo del benchmark del sector.';
+  } else if (cpi <= 6.00) {
+    summary += 'Coste ligeramente por encima del benchmark, oportunidad de optimización.';
+  } else {
+    summary += 'Coste elevado respecto al sector. Priorizar iniciativas de eficiencia.';
+  }
+
+  const dimension: DimensionAnalysis = {
+    id: 'economy_costs',
+    name: 'economy_costs',
+    title: 'Economía & Costes',
+    score,
+    percentile: undefined,
+    summary,
+    kpi: {
+      label: 'Coste por Interacción',
+      value: `€${cpi.toFixed(2)}`,
+      change: `vs benchmark €${CPI_BENCHMARK.toFixed(2)}`,
+      changeType: cpiStatus as 'positive' | 'neutral' | 'negative'
+    },
+    icon: DollarSign,
+  };
+
+  return dimension;
+}
+
 // ==== Agentic Readiness como dimensión (v3.0) ====
 
 function buildAgenticReadinessDimension(
@@ -692,19 +904,23 @@ export function mapBackendResultsToAnalysisData(
     Math.min(100, Math.round(arScore * 10))
   );
 
-  // v3.0: 5 dimensiones viables
+  // v3.3: 7 dimensiones (Complejidad recuperada con métrica Hold Time >60s)
   const { dimension: volumetryDimension, extraKpis } =
     buildVolumetryDimension(raw);
   const operationalEfficiencyDimension = buildOperationalEfficiencyDimension(raw);
   const effectivenessResolutionDimension = buildEffectivenessResolutionDimension(raw);
-  const complexityPredictabilityDimension = buildComplexityPredictabilityDimension(raw);
+  const complexityDimension = buildComplexityPredictabilityDimension(raw);
+  const satisfactionDimension = buildSatisfactionDimension(raw);
+  const economyDimension = buildEconomyDimension(raw, totalVolume);
   const agenticReadinessDimension = buildAgenticReadinessDimension(raw, tierFromFrontend || 'silver');
 
   const dimensions: DimensionAnalysis[] = [];
   if (volumetryDimension) dimensions.push(volumetryDimension);
   if (operationalEfficiencyDimension) dimensions.push(operationalEfficiencyDimension);
   if (effectivenessResolutionDimension) dimensions.push(effectivenessResolutionDimension);
-  if (complexityPredictabilityDimension) dimensions.push(complexityPredictabilityDimension);
+  if (complexityDimension) dimensions.push(complexityDimension);
+  if (satisfactionDimension) dimensions.push(satisfactionDimension);
+  if (economyDimension) dimensions.push(economyDimension);
   if (agenticReadinessDimension) dimensions.push(agenticReadinessDimension);
 
 
@@ -815,6 +1031,7 @@ export function mapBackendResultsToAnalysisData(
   const mergedKpis: Kpi[] = [...summaryKpis, ...extraKpis];
 
   const economicModel = buildEconomicModel(raw);
+  const benchmarkData = buildBenchmarkData(raw);
 
   return {
     tier: tierFromFrontend,
@@ -827,7 +1044,7 @@ export function mapBackendResultsToAnalysisData(
     opportunities: [],
     roadmap: [],
     economicModel,
-    benchmarkData: [],
+    benchmarkData,
     agenticReadiness,
     staticConfig: undefined,
     source: 'backend',
@@ -872,10 +1089,14 @@ export function buildHeatmapFromBackend(
     : [];
 
   const globalEscalation = safeNumber(op?.escalation_rate, 0);
-  const globalFcrPct = Math.max(
+  // Usar fcr_rate del backend si existe, sino calcular como 100 - escalation
-    0,
+  const fcrRateBackend = safeNumber(op?.fcr_rate, NaN);
-    Math.min(100, 100 - globalEscalation)
+  const globalFcrPct = Number.isFinite(fcrRateBackend) && fcrRateBackend >= 0
-  );
+    ? Math.max(0, Math.min(100, fcrRateBackend))
+    : Math.max(0, Math.min(100, 100 - globalEscalation));
+
+  // Usar abandonment_rate del backend si existe
+  const abandonmentRateBackend = safeNumber(op?.abandonment_rate, 0);
 
   const csatGlobalRaw = safeNumber(cs?.csat_global, NaN);
   const csatGlobal =
@@ -952,13 +1173,19 @@ export function buildHeatmapFromBackend(
       )
     );
 
-    // 2) Complejidad inversa (usamos la tasa global de escalación como proxy)
+    // 2) Transfer rate POR SKILL - estimado desde CV y hold time
-    const transfer_rate = globalEscalation; // %
+    // Skills con mayor variabilidad (CV alto) y mayor hold time tienden a tener más transferencias
+    // Usamos el global como base y lo modulamos por skill
+    const cvFactor = Math.min(2, Math.max(0.5, 1 + (cv_aht - 0.5)));  // Factor 0.5x - 2x basado en CV
+    const holdFactor = Math.min(1.5, Math.max(0.7, 1 + (hold_p50 - 30) / 100));  // Factor 0.7x - 1.5x basado en hold
+    const skillTransferRate = Math.max(2, Math.min(40, globalEscalation * cvFactor * holdFactor));
+
+    // Complejidad inversa basada en transfer rate del skill
     const complexity_inverse_score = Math.max(
       0,
       Math.min(
         10,
-        10 - ((transfer_rate / 100 - 0.05) / 0.25) * 10
+        10 - ((skillTransferRate / 100 - 0.05) / 0.25) * 10
       )
     );
 
@@ -1008,12 +1235,12 @@ export function buildHeatmapFromBackend(
         )
       : 0;
 
-    // Transfer rate es el % real de transferencias (NO el complemento)
+    // Transfer rate es el % real de transferencias POR SKILL
     const transferMetric = Math.max(
       0,
       Math.min(
         100,
-        Math.round(transfer_rate)
+        Math.round(skillTransferRate)
       )
     );
 
@@ -1049,13 +1276,14 @@ export function buildHeatmapFromBackend(
         csat: csatMetric0_100,
         hold_time: holdMetric,
         transfer_rate: transferMetric,
+        abandonment_rate: Math.round(abandonmentRateBackend),
       },
       annual_cost,
       variability: {
         cv_aht: Math.round(cv_aht * 100), // %
         cv_talk_time: 0,
         cv_hold_time: 0,
-        transfer_rate,
+        transfer_rate: skillTransferRate,  // Transfer rate estimado por skill
       },
       automation_readiness,
       dimensions: {
@@ -1076,6 +1304,186 @@ export function buildHeatmapFromBackend(
   return heatmap;
 }
 
+// ==== Benchmark Data (Sector Aéreo) ====
+
+function buildBenchmarkData(raw: BackendRawResults): AnalysisData['benchmarkData'] {
+  const op = raw?.operational_performance;
+  const cs = raw?.customer_satisfaction;
+
+  const benchmarkData: AnalysisData['benchmarkData'] = [];
+
+  // Benchmarks hardcoded para sector aéreo
+  const AIRLINE_BENCHMARKS = {
+    aht_p50: 380,      // segundos
+    fcr: 70,           // % (rango 68-72%)
+    abandonment: 5,    // % (rango 5-8%)
+    ratio_p90_p50: 2.0, // ratio saludable
+    cpi: 5.25          // € (rango €4.50-€6.00)
+  };
+
+  // 1. AHT Promedio (benchmark sector aéreo: 380s)
+  const ahtP50 = safeNumber(op?.aht_distribution?.p50, 0);
+  if (ahtP50 > 0) {
+    // Percentil: menor AHT = mejor. Si AHT <= benchmark = P75+
+    const ahtPercentile = ahtP50 <= AIRLINE_BENCHMARKS.aht_p50
+      ? Math.min(90, 75 + Math.round((AIRLINE_BENCHMARKS.aht_p50 - ahtP50) / 10))
+      : Math.max(10, 75 - Math.round((ahtP50 - AIRLINE_BENCHMARKS.aht_p50) / 5));
+    benchmarkData.push({
+      kpi: 'AHT P50',
+      userValue: Math.round(ahtP50),
+      userDisplay: `${Math.round(ahtP50)}s`,
+      industryValue: AIRLINE_BENCHMARKS.aht_p50,
+      industryDisplay: `${AIRLINE_BENCHMARKS.aht_p50}s`,
+      percentile: ahtPercentile,
+      p25: 450,
+      p50: AIRLINE_BENCHMARKS.aht_p50,
+      p75: 320,
+      p90: 280
+    });
+  }
+
+  // 2. Tasa FCR (benchmark sector aéreo: 70%)
+  const fcrRate = safeNumber(op?.fcr_rate, NaN);
+  if (Number.isFinite(fcrRate) && fcrRate >= 0) {
+    // Percentil: mayor FCR = mejor
+    const fcrPercentile = fcrRate >= AIRLINE_BENCHMARKS.fcr
+      ? Math.min(90, 50 + Math.round((fcrRate - AIRLINE_BENCHMARKS.fcr) * 2))
+      : Math.max(10, 50 - Math.round((AIRLINE_BENCHMARKS.fcr - fcrRate) * 2));
+    benchmarkData.push({
+      kpi: 'Tasa FCR',
+      userValue: fcrRate / 100,
+      userDisplay: `${Math.round(fcrRate)}%`,
+      industryValue: AIRLINE_BENCHMARKS.fcr / 100,
+      industryDisplay: `${AIRLINE_BENCHMARKS.fcr}%`,
+      percentile: fcrPercentile,
+      p25: 0.60,
+      p50: AIRLINE_BENCHMARKS.fcr / 100,
+      p75: 0.78,
+      p90: 0.85
+    });
+  }
+
+  // 3. CSAT (si disponible)
+  const csatGlobal = safeNumber(cs?.csat_global, NaN);
+  if (Number.isFinite(csatGlobal) && csatGlobal > 0) {
+    const csatPercentile = Math.max(10, Math.min(90, Math.round((csatGlobal / 5) * 100)));
+    benchmarkData.push({
+      kpi: 'CSAT',
+      userValue: csatGlobal,
+      userDisplay: `${csatGlobal.toFixed(1)}/5`,
+      industryValue: 4.0,
+      industryDisplay: '4.0/5',
+      percentile: csatPercentile,
+      p25: 3.5,
+      p50: 4.0,
+      p75: 4.3,
+      p90: 4.6
+    });
+  }
+
+  // 4. Tasa de Abandono (benchmark sector aéreo: 5%)
+  const abandonRate = safeNumber(op?.abandonment_rate, NaN);
+  if (Number.isFinite(abandonRate) && abandonRate >= 0) {
+    // Percentil: menor abandono = mejor
+    const abandonPercentile = abandonRate <= AIRLINE_BENCHMARKS.abandonment
+      ? Math.min(90, 75 + Math.round((AIRLINE_BENCHMARKS.abandonment - abandonRate) * 5))
+      : Math.max(10, 75 - Math.round((abandonRate - AIRLINE_BENCHMARKS.abandonment) * 5));
+    benchmarkData.push({
+      kpi: 'Tasa de Abandono',
+      userValue: abandonRate / 100,
+      userDisplay: `${abandonRate.toFixed(1)}%`,
+      industryValue: AIRLINE_BENCHMARKS.abandonment / 100,
+      industryDisplay: `${AIRLINE_BENCHMARKS.abandonment}%`,
+      percentile: abandonPercentile,
+      p25: 0.08,
+      p50: AIRLINE_BENCHMARKS.abandonment / 100,
+      p75: 0.03,
+      p90: 0.02
+    });
+  }
+
+  // 5. Ratio P90/P50 (benchmark sector aéreo: <2.0)
+  const ahtP90 = safeNumber(op?.aht_distribution?.p90, 0);
+  const ratio = ahtP50 > 0 && ahtP90 > 0 ? ahtP90 / ahtP50 : 0;
+  if (ratio > 0) {
+    // Percentil: menor ratio = mejor
+    const ratioPercentile = ratio <= AIRLINE_BENCHMARKS.ratio_p90_p50
+      ? Math.min(90, 75 + Math.round((AIRLINE_BENCHMARKS.ratio_p90_p50 - ratio) * 30))
+      : Math.max(10, 75 - Math.round((ratio - AIRLINE_BENCHMARKS.ratio_p90_p50) * 30));
+    benchmarkData.push({
+      kpi: 'Ratio P90/P50',
+      userValue: ratio,
+      userDisplay: ratio.toFixed(2),
+      industryValue: AIRLINE_BENCHMARKS.ratio_p90_p50,
+      industryDisplay: `<${AIRLINE_BENCHMARKS.ratio_p90_p50}`,
+      percentile: ratioPercentile,
+      p25: 2.5,
+      p50: AIRLINE_BENCHMARKS.ratio_p90_p50,
+      p75: 1.5,
+      p90: 1.3
+    });
+  }
+
+  // 6. Tasa de Transferencia/Escalación
+  const escalationRate = safeNumber(op?.escalation_rate, NaN);
+  if (Number.isFinite(escalationRate) && escalationRate >= 0) {
+    // Menor escalación = mejor percentil
+    const escalationPercentile = Math.max(10, Math.min(90, Math.round(100 - escalationRate * 5)));
+    benchmarkData.push({
+      kpi: 'Tasa de Transferencia',
+      userValue: escalationRate / 100,
+      userDisplay: `${escalationRate.toFixed(1)}%`,
+      industryValue: 0.15,
+      industryDisplay: '15%',
+      percentile: escalationPercentile,
+      p25: 0.20,
+      p50: 0.15,
+      p75: 0.10,
+      p90: 0.08
+    });
+  }
+
+  // 7. CPI - Coste por Interacción (benchmark sector aéreo: €4.50-€6.00)
+  const econ = raw?.economy_costs;
+  const totalAnnualCost = safeNumber(econ?.cost_breakdown?.total_annual, 0);
+  const volumetry = raw?.volumetry;
+  const volumeBySkill = volumetry?.volume_by_skill;
+  const skillVolumes: number[] = Array.isArray(volumeBySkill?.values)
+    ? volumeBySkill.values.map((v: any) => safeNumber(v, 0))
+    : [];
+  const totalInteractions = skillVolumes.reduce((a, b) => a + b, 0);
+
+  if (totalAnnualCost > 0 && totalInteractions > 0) {
+    const cpi = totalAnnualCost / totalInteractions;
+    // Menor CPI = mejor. Si CPI <= 4.50 = excelente (P90+), si CPI >= 6.00 = malo (P25-)
+    let cpiPercentile: number;
+    if (cpi <= 4.50) {
+      cpiPercentile = Math.min(95, 90 + Math.round((4.50 - cpi) * 10));
+    } else if (cpi <= AIRLINE_BENCHMARKS.cpi) {
+      cpiPercentile = Math.round(50 + ((AIRLINE_BENCHMARKS.cpi - cpi) / 0.75) * 40);
+    } else if (cpi <= 6.00) {
+      cpiPercentile = Math.round(25 + ((6.00 - cpi) / 0.75) * 25);
+    } else {
+      cpiPercentile = Math.max(5, 25 - Math.round((cpi - 6.00) * 10));
+    }
+
+    benchmarkData.push({
+      kpi: 'Coste por Interacción (CPI)',
+      userValue: cpi,
+      userDisplay: `€${cpi.toFixed(2)}`,
+      industryValue: AIRLINE_BENCHMARKS.cpi,
+      industryDisplay: `€${AIRLINE_BENCHMARKS.cpi.toFixed(2)}`,
+      percentile: cpiPercentile,
+      p25: 6.00,
+      p50: AIRLINE_BENCHMARKS.cpi,
+      p75: 4.50,
+      p90: 3.80
+    });
+  }
+
+  return benchmarkData;
+}
+
 function computeCsatAverage(customerSatisfaction: any): number | undefined {
   const arr = customerSatisfaction?.csat_avg_by_skill_channel;
   if (!Array.isArray(arr) || !arr.length) return undefined;

frontend/utils/dataCache.ts

@@ -0,0 +1,241 @@
+/**
+ * dataCache.ts - Sistema de caché para datos de análisis
+ *
+ * Usa IndexedDB para persistir los datos parseados entre rebuilds.
+ * El CSV de 500MB parseado a JSON es mucho más pequeño (~10-50MB).
+ */
+
+import { RawInteraction, AnalysisData } from '../types';
+
+const DB_NAME = 'BeyondDiagnosisCache';
+const DB_VERSION = 1;
+const STORE_RAW = 'rawInteractions';
+const STORE_ANALYSIS = 'analysisData';
+const STORE_META = 'metadata';
+
+interface CacheMetadata {
+  id: string;
+  fileName: string;
+  fileSize: number;
+  recordCount: number;
+  cachedAt: string;
+  costPerHour: number;
+}
+
+// Abrir conexión a IndexedDB
+function openDB(): Promise<IDBDatabase> {
+  return new Promise((resolve, reject) => {
+    const request = indexedDB.open(DB_NAME, DB_VERSION);
+
+    request.onerror = () => reject(request.error);
+    request.onsuccess = () => resolve(request.result);
+
+    request.onupgradeneeded = (event) => {
+      const db = (event.target as IDBOpenDBRequest).result;
+
+      // Store para interacciones raw
+      if (!db.objectStoreNames.contains(STORE_RAW)) {
+        db.createObjectStore(STORE_RAW, { keyPath: 'id' });
+      }
+
+      // Store para datos de análisis
+      if (!db.objectStoreNames.contains(STORE_ANALYSIS)) {
+        db.createObjectStore(STORE_ANALYSIS, { keyPath: 'id' });
+      }
+
+      // Store para metadata
+      if (!db.objectStoreNames.contains(STORE_META)) {
+        db.createObjectStore(STORE_META, { keyPath: 'id' });
+      }
+    };
+  });
+}
+
+/**
+ * Guardar interacciones parseadas en caché
+ */
+export async function cacheRawInteractions(
+  interactions: RawInteraction[],
+  fileName: string,
+  fileSize: number,
+  costPerHour: number
+): Promise<void> {
+  try {
+    // Validar que es un array antes de cachear
+    if (!Array.isArray(interactions)) {
+      console.error('[Cache] No se puede cachear: interactions no es un array');
+      return;
+    }
+
+    if (interactions.length === 0) {
+      console.warn('[Cache] No se cachea: array vacío');
+      return;
+    }
+
+    const db = await openDB();
+
+    // Guardar metadata
+    const metadata: CacheMetadata = {
+      id: 'current',
+      fileName,
+      fileSize,
+      recordCount: interactions.length,
+      cachedAt: new Date().toISOString(),
+      costPerHour
+    };
+
+    const metaTx = db.transaction(STORE_META, 'readwrite');
+    metaTx.objectStore(STORE_META).put(metadata);
+
+    // Guardar interacciones (en chunks para archivos grandes)
+    const rawTx = db.transaction(STORE_RAW, 'readwrite');
+    const store = rawTx.objectStore(STORE_RAW);
+
+    // Limpiar datos anteriores
+    store.clear();
+
+    // Guardar como un solo objeto (más eficiente para lectura)
+    // Aseguramos que guardamos el array directamente
+    const dataToStore = { id: 'interactions', data: [...interactions] };
+    store.put(dataToStore);
+
+    await new Promise((resolve, reject) => {
+      rawTx.oncomplete = resolve;
+      rawTx.onerror = () => reject(rawTx.error);
+    });
+
+    console.log(`[Cache] Guardadas ${interactions.length} interacciones en caché (verificado: Array)`);
+  } catch (error) {
+    console.error('[Cache] Error guardando en caché:', error);
+  }
+}
+
+/**
+ * Guardar resultado de análisis en caché
+ */
+export async function cacheAnalysisData(data: AnalysisData): Promise<void> {
+  try {
+    const db = await openDB();
+    const tx = db.transaction(STORE_ANALYSIS, 'readwrite');
+    tx.objectStore(STORE_ANALYSIS).put({ id: 'analysis', data });
+
+    await new Promise((resolve, reject) => {
+      tx.oncomplete = resolve;
+      tx.onerror = () => reject(tx.error);
+    });
+
+    console.log('[Cache] Análisis guardado en caché');
+  } catch (error) {
+    console.error('[Cache] Error guardando análisis:', error);
+  }
+}
+
+/**
+ * Obtener metadata de caché (para mostrar info al usuario)
+ */
+export async function getCacheMetadata(): Promise<CacheMetadata | null> {
+  try {
+    const db = await openDB();
+    const tx = db.transaction(STORE_META, 'readonly');
+    const request = tx.objectStore(STORE_META).get('current');
+
+    return new Promise((resolve, reject) => {
+      request.onsuccess = () => resolve(request.result || null);
+      request.onerror = () => reject(request.error);
+    });
+  } catch (error) {
+    console.error('[Cache] Error leyendo metadata:', error);
+    return null;
+  }
+}
+
+/**
+ * Obtener interacciones cacheadas
+ */
+export async function getCachedInteractions(): Promise<RawInteraction[] | null> {
+  try {
+    const db = await openDB();
+    const tx = db.transaction(STORE_RAW, 'readonly');
+    const request = tx.objectStore(STORE_RAW).get('interactions');
+
+    return new Promise((resolve, reject) => {
+      request.onsuccess = () => {
+        const result = request.result;
+        const data = result?.data;
+
+        // Validar que es un array
+        if (!data) {
+          console.log('[Cache] No hay datos en caché');
+          resolve(null);
+          return;
+        }
+
+        if (!Array.isArray(data)) {
+          console.error('[Cache] Datos en caché no son un array:', typeof data);
+          resolve(null);
+          return;
+        }
+
+        console.log(`[Cache] Recuperadas ${data.length} interacciones`);
+        resolve(data);
+      };
+      request.onerror = () => reject(request.error);
+    });
+  } catch (error) {
+    console.error('[Cache] Error leyendo interacciones:', error);
+    return null;
+  }
+}
+
+/**
+ * Obtener análisis cacheado
+ */
+export async function getCachedAnalysis(): Promise<AnalysisData | null> {
+  try {
+    const db = await openDB();
+    const tx = db.transaction(STORE_ANALYSIS, 'readonly');
+    const request = tx.objectStore(STORE_ANALYSIS).get('analysis');
+
+    return new Promise((resolve, reject) => {
+      request.onsuccess = () => {
+        const result = request.result;
+        resolve(result?.data || null);
+      };
+      request.onerror = () => reject(request.error);
+    });
+  } catch (error) {
+    console.error('[Cache] Error leyendo análisis:', error);
+    return null;
+  }
+}
+
+/**
+ * Limpiar toda la caché
+ */
+export async function clearCache(): Promise<void> {
+  try {
+    const db = await openDB();
+
+    const tx = db.transaction([STORE_RAW, STORE_ANALYSIS, STORE_META], 'readwrite');
+    tx.objectStore(STORE_RAW).clear();
+    tx.objectStore(STORE_ANALYSIS).clear();
+    tx.objectStore(STORE_META).clear();
+
+    await new Promise((resolve, reject) => {
+      tx.oncomplete = resolve;
+      tx.onerror = () => reject(tx.error);
+    });
+
+    console.log('[Cache] Caché limpiada');
+  } catch (error) {
+    console.error('[Cache] Error limpiando caché:', error);
+  }
+}
+
+/**
+ * Verificar si hay datos en caché
+ */
+export async function hasCachedData(): Promise<boolean> {
+  const metadata = await getCacheMetadata();
+  return metadata !== null;
+}

frontend/utils/fileParser.ts

@@ -5,134 +5,320 @@
 
 import { RawInteraction } from '../types';
 
+/**
+ * Helper: Parsear valor booleano de CSV (TRUE/FALSE, true/false, 1/0, yes/no, etc.)
+ */
+function parseBoolean(value: any): boolean {
+  if (value === undefined || value === null || value === '') {
+    return false;
+  }
+  if (typeof value === 'boolean') {
+    return value;
+  }
+  if (typeof value === 'number') {
+    return value === 1;
+  }
+  const strVal = String(value).toLowerCase().trim();
+  return strVal === 'true' || strVal === '1' || strVal === 'yes' || strVal === 'si' || strVal === 'sí' || strVal === 'y' || strVal === 's';
+}
+
+/**
+ * Helper: Obtener valor de columna buscando múltiples variaciones del nombre
+ */
+function getColumnValue(row: any, ...columnNames: string[]): string {
+  for (const name of columnNames) {
+    if (row[name] !== undefined && row[name] !== null && row[name] !== '') {
+      return String(row[name]);
+    }
+  }
+  return '';
+}
+
 /**
  * Parsear archivo CSV a array de objetos
  */
 export async function parseCSV(file: File): Promise<RawInteraction[]> {
   const text = await file.text();
   const lines = text.split('\n').filter(line => line.trim());
-  
+
   if (lines.length < 2) {
     throw new Error('El archivo CSV está vacío o no tiene datos');
   }
-  
+
   // Parsear headers
   const headers = lines[0].split(',').map(h => h.trim());
-  
+  console.log('📋 Todos los headers del CSV:', headers);
-  // Validar headers requeridos
+
-  const requiredFields = [
+  // Verificar campos clave
-    'interaction_id',
+  const keyFields = ['is_abandoned', 'fcr_real_flag', 'repeat_call_7d', 'transfer_flag', 'record_status'];
-    'datetime_start',
+  const foundKeyFields = keyFields.filter(f => headers.includes(f));
-    'queue_skill',
+  const missingKeyFields = keyFields.filter(f => !headers.includes(f));
-    'channel',
+  console.log('✅ Campos clave encontrados:', foundKeyFields);
-    'duration_talk',
+  console.log('⚠️ Campos clave NO encontrados:', missingKeyFields.length > 0 ? missingKeyFields : 'TODOS PRESENTES');
-    'hold_time',
+
-    'wrap_up_time',
+  // Debug: Mostrar las primeras 5 filas con valores crudos de campos booleanos
-    'agent_id',
+  console.log('📋 VALORES CRUDOS DE CAMPOS BOOLEANOS (primeras 5 filas):');
-    'transfer_flag'
+  for (let rowNum = 1; rowNum <= Math.min(5, lines.length - 1); rowNum++) {
+    const rawValues = lines[rowNum].split(',').map(v => v.trim());
+    const rowData: Record<string, string> = {};
+    headers.forEach((header, idx) => {
+      rowData[header] = rawValues[idx] || '';
+    });
+    console.log(`  Fila ${rowNum}:`, {
+      is_abandoned: rowData.is_abandoned,
+      fcr_real_flag: rowData.fcr_real_flag,
+      repeat_call_7d: rowData.repeat_call_7d,
+      transfer_flag: rowData.transfer_flag,
+      record_status: rowData.record_status
+    });
+  }
+
+  // Validar headers requeridos (con variantes aceptadas)
+  // v3.1: queue_skill (estratégico) y original_queue_id (operativo) son campos separados
+  const requiredFieldsWithVariants: { field: string; variants: string[] }[] = [
+    { field: 'interaction_id', variants: ['interaction_id', 'Interaction_ID', 'Interaction ID'] },
+    { field: 'datetime_start', variants: ['datetime_start', 'Datetime_Start', 'Datetime Start'] },
+    { field: 'queue_skill', variants: ['queue_skill', 'Queue_Skill', 'Queue Skill', 'Skill'] },
+    { field: 'original_queue_id', variants: ['original_queue_id', 'Original_Queue_ID', 'Original Queue ID', 'Cola'] },
+    { field: 'channel', variants: ['channel', 'Channel'] },
+    { field: 'duration_talk', variants: ['duration_talk', 'Duration_Talk', 'Duration Talk'] },
+    { field: 'hold_time', variants: ['hold_time', 'Hold_Time', 'Hold Time'] },
+    { field: 'wrap_up_time', variants: ['wrap_up_time', 'Wrap_Up_Time', 'Wrap Up Time'] },
+    { field: 'agent_id', variants: ['agent_id', 'Agent_ID', 'Agent ID'] },
+    { field: 'transfer_flag', variants: ['transfer_flag', 'Transfer_Flag', 'Transfer Flag'] }
   ];
-  
+
-  const missingFields = requiredFields.filter(field => !headers.includes(field));
+  const missingFields = requiredFieldsWithVariants
+    .filter(({ variants }) => !variants.some(v => headers.includes(v)))
+    .map(({ field }) => field);
+
   if (missingFields.length > 0) {
     throw new Error(`Faltan campos requeridos: ${missingFields.join(', ')}`);
   }
-  
+
   // Parsear filas
   const interactions: RawInteraction[] = [];
-  
+
+  // Contadores para debug
+  let abandonedTrueCount = 0;
+  let abandonedFalseCount = 0;
+  let fcrTrueCount = 0;
+  let fcrFalseCount = 0;
+  let repeatTrueCount = 0;
+  let repeatFalseCount = 0;
+  let transferTrueCount = 0;
+  let transferFalseCount = 0;
+
   for (let i = 1; i < lines.length; i++) {
     const values = lines[i].split(',').map(v => v.trim());
-    
+
     if (values.length !== headers.length) {
-      console.warn(`Fila ${i + 1} tiene número incorrecto de columnas, saltando...`);
+      console.warn(`Fila ${i + 1} tiene ${values.length} columnas, esperado ${headers.length}, saltando...`);
       continue;
     }
-    
+
     const row: any = {};
     headers.forEach((header, index) => {
       row[header] = values[index];
     });
-    
+
     try {
+      // === PARSING SIMPLE Y DIRECTO ===
+
+      // is_abandoned: valor directo del CSV
+      const isAbandonedRaw = getColumnValue(row, 'is_abandoned', 'Is_Abandoned', 'Is Abandoned', 'abandoned');
+      const isAbandoned = parseBoolean(isAbandonedRaw);
+      if (isAbandoned) abandonedTrueCount++; else abandonedFalseCount++;
+
+      // fcr_real_flag: valor directo del CSV
+      const fcrRealRaw = getColumnValue(row, 'fcr_real_flag', 'FCR_Real_Flag', 'FCR Real Flag', 'fcr_flag', 'fcr');
+      const fcrRealFlag = parseBoolean(fcrRealRaw);
+      if (fcrRealFlag) fcrTrueCount++; else fcrFalseCount++;
+
+      // repeat_call_7d: valor directo del CSV
+      const repeatRaw = getColumnValue(row, 'repeat_call_7d', 'Repeat_Call_7d', 'Repeat Call 7d', 'repeat_call', 'rellamada', 'Rellamada');
+      const repeatCall7d = parseBoolean(repeatRaw);
+      if (repeatCall7d) repeatTrueCount++; else repeatFalseCount++;
+
+      // transfer_flag: valor directo del CSV
+      const transferRaw = getColumnValue(row, 'transfer_flag', 'Transfer_Flag', 'Transfer Flag');
+      const transferFlag = parseBoolean(transferRaw);
+      if (transferFlag) transferTrueCount++; else transferFalseCount++;
+
+      // record_status: valor directo, normalizado a lowercase
+      const recordStatusRaw = getColumnValue(row, 'record_status', 'Record_Status', 'Record Status').toLowerCase().trim();
+      const validStatuses = ['valid', 'noise', 'zombie', 'abandon'];
+      const recordStatus = validStatuses.includes(recordStatusRaw)
+        ? recordStatusRaw as 'valid' | 'noise' | 'zombie' | 'abandon'
+        : undefined;
+
+      // v3.0: Parsear campos para drill-down
+      // business_unit = Línea de Negocio (9 categorías C-Level)
+      // queue_skill ya se usa como skill técnico (980 skills granulares)
+      const lineaNegocio = getColumnValue(row, 'business_unit', 'Business_Unit', 'BusinessUnit', 'linea_negocio', 'Linea_Negocio', 'business_line');
+
+      // v3.1: Parsear ambos niveles de jerarquía
+      const queueSkill = getColumnValue(row, 'queue_skill', 'Queue_Skill', 'Queue Skill', 'Skill');
+      const originalQueueId = getColumnValue(row, 'original_queue_id', 'Original_Queue_ID', 'Original Queue ID', 'Cola');
+
       const interaction: RawInteraction = {
         interaction_id: row.interaction_id,
         datetime_start: row.datetime_start,
-        queue_skill: row.queue_skill,
+        queue_skill: queueSkill,
+        original_queue_id: originalQueueId || undefined,
         channel: row.channel,
         duration_talk: isNaN(parseFloat(row.duration_talk)) ? 0 : parseFloat(row.duration_talk),
         hold_time: isNaN(parseFloat(row.hold_time)) ? 0 : parseFloat(row.hold_time),
         wrap_up_time: isNaN(parseFloat(row.wrap_up_time)) ? 0 : parseFloat(row.wrap_up_time),
         agent_id: row.agent_id,
-        transfer_flag: row.transfer_flag?.toLowerCase() === 'true' || row.transfer_flag === '1',
+        transfer_flag: transferFlag,
-        caller_id: row.caller_id || undefined
+        repeat_call_7d: repeatCall7d,
+        caller_id: row.caller_id || undefined,
+        is_abandoned: isAbandoned,
+        record_status: recordStatus,
+        fcr_real_flag: fcrRealFlag,
+        linea_negocio: lineaNegocio || undefined
       };
-      
+
       interactions.push(interaction);
     } catch (error) {
       console.warn(`Error parseando fila ${i + 1}:`, error);
     }
   }
-  
+
+  // === DEBUG SUMMARY ===
+  const total = interactions.length;
+  console.log('');
+  console.log('═══════════════════════════════════════════════════════════════');
+  console.log('📊 RESUMEN DE PARSING CSV - VALORES BOOLEANOS');
+  console.log('═══════════════════════════════════════════════════════════════');
+  console.log(`Total registros parseados: ${total}`);
+  console.log('');
+  console.log(`is_abandoned:`);
+  console.log(`  TRUE:  ${abandonedTrueCount} (${((abandonedTrueCount/total)*100).toFixed(1)}%)`);
+  console.log(`  FALSE: ${abandonedFalseCount} (${((abandonedFalseCount/total)*100).toFixed(1)}%)`);
+  console.log('');
+  console.log(`fcr_real_flag:`);
+  console.log(`  TRUE:  ${fcrTrueCount} (${((fcrTrueCount/total)*100).toFixed(1)}%)`);
+  console.log(`  FALSE: ${fcrFalseCount} (${((fcrFalseCount/total)*100).toFixed(1)}%)`);
+  console.log('');
+  console.log(`repeat_call_7d:`);
+  console.log(`  TRUE:  ${repeatTrueCount} (${((repeatTrueCount/total)*100).toFixed(1)}%)`);
+  console.log(`  FALSE: ${repeatFalseCount} (${((repeatFalseCount/total)*100).toFixed(1)}%)`);
+  console.log('');
+  console.log(`transfer_flag:`);
+  console.log(`  TRUE:  ${transferTrueCount} (${((transferTrueCount/total)*100).toFixed(1)}%)`);
+  console.log(`  FALSE: ${transferFalseCount} (${((transferFalseCount/total)*100).toFixed(1)}%)`);
+  console.log('');
+
+  // Calcular métricas esperadas
+  const expectedAbandonRate = (abandonedTrueCount / total) * 100;
+  const expectedFCR_fromFlag = (fcrTrueCount / total) * 100;
+  const expectedFCR_calculated = ((total - transferTrueCount - repeatTrueCount +
+    interactions.filter(i => i.transfer_flag && i.repeat_call_7d).length) / total) * 100;
+
+  console.log('📈 MÉTRICAS ESPERADAS:');
+  console.log(`  Abandonment Rate (is_abandoned=TRUE): ${expectedAbandonRate.toFixed(1)}%`);
+  console.log(`  FCR (fcr_real_flag=TRUE): ${expectedFCR_fromFlag.toFixed(1)}%`);
+  console.log(`  FCR calculado (no transfer AND no repeat): ~${expectedFCR_calculated.toFixed(1)}%`);
+  console.log('═══════════════════════════════════════════════════════════════');
+  console.log('');
+
   return interactions;
 }
 
 /**
  * Parsear archivo Excel a array de objetos
- * Usa la librería xlsx que ya está instalada
  */
 export async function parseExcel(file: File): Promise<RawInteraction[]> {
-  // Importar xlsx dinámicamente
   const XLSX = await import('xlsx');
-  
+
   return new Promise((resolve, reject) => {
     const reader = new FileReader();
-    
+
     reader.onload = (e) => {
       try {
         const data = e.target?.result;
         const workbook = XLSX.read(data, { type: 'binary' });
-        
+
-        // Usar la primera hoja
         const firstSheetName = workbook.SheetNames[0];
         const worksheet = workbook.Sheets[firstSheetName];
-        
+
-        // Convertir a JSON
         const jsonData = XLSX.utils.sheet_to_json(worksheet);
-        
+
         if (jsonData.length === 0) {
           reject(new Error('El archivo Excel está vacío'));
           return;
         }
-        
+
-        // Validar y transformar a RawInteraction[]
         const interactions: RawInteraction[] = [];
-        
+
+        // Contadores para debug
+        let abandonedTrueCount = 0;
+        let fcrTrueCount = 0;
+        let repeatTrueCount = 0;
+        let transferTrueCount = 0;
+
         for (let i = 0; i < jsonData.length; i++) {
           const row: any = jsonData[i];
-          
-          try {
-            const durationStr = row.duration_talk || row.Duration_Talk || row['Duration Talk'] || '0';
-            const holdStr = row.hold_time || row.Hold_Time || row['Hold Time'] || '0';
-            const wrapStr = row.wrap_up_time || row.Wrap_Up_Time || row['Wrap Up Time'] || '0';
 
-            const durationTalkVal = isNaN(parseFloat(durationStr)) ? 0 : parseFloat(durationStr);
+          try {
-            const holdTimeVal = isNaN(parseFloat(holdStr)) ? 0 : parseFloat(holdStr);
+            // === PARSING SIMPLE Y DIRECTO ===
-            const wrapUpTimeVal = isNaN(parseFloat(wrapStr)) ? 0 : parseFloat(wrapStr);
+
+            // is_abandoned
+            const isAbandonedRaw = getColumnValue(row, 'is_abandoned', 'Is_Abandoned', 'Is Abandoned', 'abandoned');
+            const isAbandoned = parseBoolean(isAbandonedRaw);
+            if (isAbandoned) abandonedTrueCount++;
+
+            // fcr_real_flag
+            const fcrRealRaw = getColumnValue(row, 'fcr_real_flag', 'FCR_Real_Flag', 'FCR Real Flag', 'fcr_flag', 'fcr');
+            const fcrRealFlag = parseBoolean(fcrRealRaw);
+            if (fcrRealFlag) fcrTrueCount++;
+
+            // repeat_call_7d
+            const repeatRaw = getColumnValue(row, 'repeat_call_7d', 'Repeat_Call_7d', 'Repeat Call 7d', 'repeat_call', 'rellamada');
+            const repeatCall7d = parseBoolean(repeatRaw);
+            if (repeatCall7d) repeatTrueCount++;
+
+            // transfer_flag
+            const transferRaw = getColumnValue(row, 'transfer_flag', 'Transfer_Flag', 'Transfer Flag');
+            const transferFlag = parseBoolean(transferRaw);
+            if (transferFlag) transferTrueCount++;
+
+            // record_status
+            const recordStatusRaw = getColumnValue(row, 'record_status', 'Record_Status', 'Record Status').toLowerCase().trim();
+            const validStatuses = ['valid', 'noise', 'zombie', 'abandon'];
+            const recordStatus = validStatuses.includes(recordStatusRaw)
+              ? recordStatusRaw as 'valid' | 'noise' | 'zombie' | 'abandon'
+              : undefined;
+
+            const durationTalkVal = parseFloat(getColumnValue(row, 'duration_talk', 'Duration_Talk', 'Duration Talk') || '0');
+            const holdTimeVal = parseFloat(getColumnValue(row, 'hold_time', 'Hold_Time', 'Hold Time') || '0');
+            const wrapUpTimeVal = parseFloat(getColumnValue(row, 'wrap_up_time', 'Wrap_Up_Time', 'Wrap Up Time') || '0');
+
+            // v3.0: Parsear campos para drill-down
+            // business_unit = Línea de Negocio (9 categorías C-Level)
+            const lineaNegocio = getColumnValue(row, 'business_unit', 'Business_Unit', 'BusinessUnit', 'linea_negocio', 'Linea_Negocio', 'business_line');
 
             const interaction: RawInteraction = {
-              interaction_id: String(row.interaction_id || row.Interaction_ID || row['Interaction ID'] || ''),
+              interaction_id: String(getColumnValue(row, 'interaction_id', 'Interaction_ID', 'Interaction ID') || ''),
-              datetime_start: String(row.datetime_start || row.Datetime_Start || row['Datetime Start'] || row['Fecha/Hora de apertura'] || ''),
+              datetime_start: String(getColumnValue(row, 'datetime_start', 'Datetime_Start', 'Datetime Start', 'Fecha/Hora de apertura') || ''),
-              queue_skill: String(row.queue_skill || row.Queue_Skill || row['Queue Skill'] || row.Subtipo || row.Tipo || ''),
+              queue_skill: String(getColumnValue(row, 'queue_skill', 'Queue_Skill', 'Queue Skill', 'Skill', 'Subtipo', 'Tipo') || ''),
-              channel: String(row.channel || row.Channel || row['Origen del caso'] || 'Unknown'),
+              original_queue_id: String(getColumnValue(row, 'original_queue_id', 'Original_Queue_ID', 'Original Queue ID', 'Cola') || '') || undefined,
+              channel: String(getColumnValue(row, 'channel', 'Channel', 'Origen del caso') || 'Unknown'),
               duration_talk: isNaN(durationTalkVal) ? 0 : durationTalkVal,
               hold_time: isNaN(holdTimeVal) ? 0 : holdTimeVal,
               wrap_up_time: isNaN(wrapUpTimeVal) ? 0 : wrapUpTimeVal,
-              agent_id: String(row.agent_id || row.Agent_ID || row['Agent ID'] || row['Propietario del caso'] || 'Unknown'),
+              agent_id: String(getColumnValue(row, 'agent_id', 'Agent_ID', 'Agent ID', 'Propietario del caso') || 'Unknown'),
-              transfer_flag: Boolean(row.transfer_flag || row.Transfer_Flag || row['Transfer Flag'] || false),
+              transfer_flag: transferFlag,
-              caller_id: row.caller_id || row.Caller_ID || row['Caller ID'] || undefined
+              repeat_call_7d: repeatCall7d,
+              caller_id: getColumnValue(row, 'caller_id', 'Caller_ID', 'Caller ID') || undefined,
+              is_abandoned: isAbandoned,
+              record_status: recordStatus,
+              fcr_real_flag: fcrRealFlag,
+              linea_negocio: lineaNegocio || undefined
             };
-            
+
-            // Validar que tiene datos mínimos
             if (interaction.interaction_id && interaction.queue_skill) {
               interactions.push(interaction);
             }
@@ -140,22 +326,32 @@ export async function parseExcel(file: File): Promise<RawInteraction[]> {
             console.warn(`Error parseando fila ${i + 1}:`, error);
           }
         }
-        
+
+        // Debug summary
+        const total = interactions.length;
+        console.log('📊 Excel Parsing Summary:', {
+          total,
+          is_abandoned_TRUE: `${abandonedTrueCount} (${((abandonedTrueCount/total)*100).toFixed(1)}%)`,
+          fcr_real_flag_TRUE: `${fcrTrueCount} (${((fcrTrueCount/total)*100).toFixed(1)}%)`,
+          repeat_call_7d_TRUE: `${repeatTrueCount} (${((repeatTrueCount/total)*100).toFixed(1)}%)`,
+          transfer_flag_TRUE: `${transferTrueCount} (${((transferTrueCount/total)*100).toFixed(1)}%)`
+        });
+
         if (interactions.length === 0) {
           reject(new Error('No se pudieron parsear datos válidos del Excel'));
           return;
         }
-        
+
         resolve(interactions);
       } catch (error) {
         reject(error);
       }
     };
-    
+
     reader.onerror = () => {
       reject(new Error('Error leyendo el archivo'));
     };
-    
+
     reader.readAsBinaryString(file);
   });
 }
@@ -165,7 +361,7 @@ export async function parseExcel(file: File): Promise<RawInteraction[]> {
  */
 export async function parseFile(file: File): Promise<RawInteraction[]> {
   const fileName = file.name.toLowerCase();
-  
+
   if (fileName.endsWith('.csv')) {
     return parseCSV(file);
   } else if (fileName.endsWith('.xlsx') || fileName.endsWith('.xls')) {
@@ -193,7 +389,7 @@ export function validateInteractions(interactions: RawInteraction[]): {
 } {
   const errors: string[] = [];
   const warnings: string[] = [];
-  
+
   if (interactions.length === 0) {
     errors.push('No hay interacciones para validar');
     return {
@@ -203,39 +399,47 @@ export function validateInteractions(interactions: RawInteraction[]): {
       stats: { total: 0, valid: 0, invalid: 0, skills: 0, agents: 0, dateRange: null }
     };
   }
-  
+
   // Validar período mínimo (3 meses recomendado)
-  const dates = interactions
+  let minTime = Infinity;
-    .map(i => new Date(i.datetime_start))
+  let maxTime = -Infinity;
-    .filter(d => !isNaN(d.getTime()));
+  let validDatesCount = 0;
-  
+
-  if (dates.length > 0) {
+  for (const interaction of interactions) {
-    const minDate = new Date(Math.min(...dates.map(d => d.getTime())));
+    const date = new Date(interaction.datetime_start);
-    const maxDate = new Date(Math.max(...dates.map(d => d.getTime())));
+    const time = date.getTime();
-    const monthsDiff = (maxDate.getTime() - minDate.getTime()) / (1000 * 60 * 60 * 24 * 30);
+    if (!isNaN(time)) {
-    
+      validDatesCount++;
+      if (time < minTime) minTime = time;
+      if (time > maxTime) maxTime = time;
+    }
+  }
+
+  if (validDatesCount > 0) {
+    const monthsDiff = (maxTime - minTime) / (1000 * 60 * 60 * 24 * 30);
+
     if (monthsDiff < 3) {
       warnings.push(`Período de datos: ${monthsDiff.toFixed(1)} meses. Se recomiendan al menos 3 meses para análisis robusto.`);
     }
   }
-  
+
   // Contar skills y agentes únicos
   const uniqueSkills = new Set(interactions.map(i => i.queue_skill)).size;
   const uniqueAgents = new Set(interactions.map(i => i.agent_id)).size;
-  
+
   if (uniqueSkills < 3) {
     warnings.push(`Solo ${uniqueSkills} skills detectados. Se recomienda tener al menos 3 para análisis comparativo.`);
   }
-  
+
   // Validar datos de tiempo
-  const invalidTimes = interactions.filter(i => 
+  const invalidTimes = interactions.filter(i =>
     i.duration_talk < 0 || i.hold_time < 0 || i.wrap_up_time < 0
   ).length;
-  
+
   if (invalidTimes > 0) {
     warnings.push(`${invalidTimes} interacciones tienen tiempos negativos (serán filtradas).`);
   }
-  
+
   return {
     valid: errors.length === 0,
     errors,
@@ -246,9 +450,9 @@ export function validateInteractions(interactions: RawInteraction[]): {
       invalid: invalidTimes,
       skills: uniqueSkills,
       agents: uniqueAgents,
-      dateRange: dates.length > 0 ? {
+      dateRange: validDatesCount > 0 ? {
-        min: new Date(Math.min(...dates.map(d => d.getTime()))).toISOString().split('T')[0],
+        min: new Date(minTime).toISOString().split('T')[0],
-        max: new Date(Math.max(...dates.map(d => d.getTime()))).toISOString().split('T')[0]
+        max: new Date(maxTime).toISOString().split('T')[0]
       } : null
     }
   };

frontend/utils/formatters.ts

@@ -0,0 +1,15 @@
+// utils/formatters.ts
+// Shared formatting utilities
+
+/**
+ * Formats the current date as "Month Year" in Spanish
+ * Example: "Enero 2025"
+ */
+export const formatDateMonthYear = (): string => {
+  const now = new Date();
+  const months = [
+    'Enero', 'Febrero', 'Marzo', 'Abril', 'Mayo', 'Junio',
+    'Julio', 'Agosto', 'Septiembre', 'Octubre', 'Noviembre', 'Diciembre'
+  ];
+  return `${months[now.getMonth()]} ${now.getFullYear()}`;
+};

frontend/utils/serverCache.ts

@@ -0,0 +1,260 @@
+/**
+ * serverCache.ts - Server-side cache for CSV files
+ *
+ * Uses backend API to store/retrieve cached CSV files.
+ * Works across browsers and computers (as long as they access the same server).
+ */
+
+const API_BASE_URL = import.meta.env.VITE_API_BASE_URL || 'http://localhost:8000';
+
+export interface ServerCacheMetadata {
+  fileName: string;
+  fileSize: number;
+  recordCount: number;
+  cachedAt: string;
+  costPerHour: number;
+}
+
+/**
+ * Check if server has cached data
+ */
+export async function checkServerCache(authHeader: string): Promise<{
+  exists: boolean;
+  metadata: ServerCacheMetadata | null;
+}> {
+  const url = `${API_BASE_URL}/cache/check`;
+  console.log('[ServerCache] Checking cache at:', url);
+
+  try {
+    const response = await fetch(url, {
+      method: 'GET',
+      headers: {
+        Authorization: authHeader,
+      },
+    });
+
+    console.log('[ServerCache] Response status:', response.status);
+
+    if (!response.ok) {
+      const text = await response.text();
+      console.error('[ServerCache] Error checking cache:', response.status, text);
+      return { exists: false, metadata: null };
+    }
+
+    const data = await response.json();
+    console.log('[ServerCache] Response data:', data);
+    return {
+      exists: data.exists || false,
+      metadata: data.metadata || null,
+    };
+  } catch (error) {
+    console.error('[ServerCache] Error checking cache:', error);
+    return { exists: false, metadata: null };
+  }
+}
+
+/**
+ * Save CSV file to server cache using FormData
+ * This sends the actual file, not parsed JSON data
+ */
+export async function saveFileToServerCache(
+  authHeader: string,
+  file: File,
+  costPerHour: number
+): Promise<boolean> {
+  const url = `${API_BASE_URL}/cache/file`;
+  console.log(`[ServerCache] Saving file "${file.name}" (${(file.size / 1024 / 1024).toFixed(2)} MB) to server at:`, url);
+
+  try {
+    const formData = new FormData();
+    formData.append('csv_file', file);
+    formData.append('fileName', file.name);
+    formData.append('fileSize', file.size.toString());
+    formData.append('costPerHour', costPerHour.toString());
+
+    const response = await fetch(url, {
+      method: 'POST',
+      headers: {
+        Authorization: authHeader,
+        // Note: Don't set Content-Type - browser sets it automatically with boundary for FormData
+      },
+      body: formData,
+    });
+
+    console.log('[ServerCache] Save response status:', response.status);
+
+    if (!response.ok) {
+      const text = await response.text();
+      console.error('[ServerCache] Error saving cache:', response.status, text);
+      return false;
+    }
+
+    const data = await response.json();
+    console.log('[ServerCache] Save success:', data);
+    return true;
+  } catch (error) {
+    console.error('[ServerCache] Error saving cache:', error);
+    return false;
+  }
+}
+
+/**
+ * Download the cached CSV file from the server
+ * Returns a File object that can be parsed locally
+ */
+export async function downloadCachedFile(authHeader: string): Promise<File | null> {
+  const url = `${API_BASE_URL}/cache/download`;
+  console.log('[ServerCache] Downloading cached file from:', url);
+
+  try {
+    const response = await fetch(url, {
+      method: 'GET',
+      headers: {
+        Authorization: authHeader,
+      },
+    });
+
+    console.log('[ServerCache] Download response status:', response.status);
+
+    if (response.status === 404) {
+      console.error('[ServerCache] No cached file found');
+      return null;
+    }
+
+    if (!response.ok) {
+      const text = await response.text();
+      console.error('[ServerCache] Error downloading cached file:', response.status, text);
+      return null;
+    }
+
+    // Get the blob and create a File object
+    const blob = await response.blob();
+    const file = new File([blob], 'cached_data.csv', { type: 'text/csv' });
+    console.log(`[ServerCache] Downloaded file: ${(file.size / 1024 / 1024).toFixed(2)} MB`);
+    return file;
+  } catch (error) {
+    console.error('[ServerCache] Error downloading cached file:', error);
+    return null;
+  }
+}
+
+/**
+ * Save drilldownData JSON to server cache
+ * Called after calculating drilldown from uploaded file
+ */
+export async function saveDrilldownToServerCache(
+  authHeader: string,
+  drilldownData: any[]
+): Promise<boolean> {
+  const url = `${API_BASE_URL}/cache/drilldown`;
+  console.log(`[ServerCache] Saving drilldownData (${drilldownData.length} skills) to server`);
+
+  try {
+    const formData = new FormData();
+    formData.append('drilldown_json', JSON.stringify(drilldownData));
+
+    const response = await fetch(url, {
+      method: 'POST',
+      headers: {
+        Authorization: authHeader,
+      },
+      body: formData,
+    });
+
+    console.log('[ServerCache] Save drilldown response status:', response.status);
+
+    if (!response.ok) {
+      const text = await response.text();
+      console.error('[ServerCache] Error saving drilldown:', response.status, text);
+      return false;
+    }
+
+    const data = await response.json();
+    console.log('[ServerCache] Drilldown save success:', data);
+    return true;
+  } catch (error) {
+    console.error('[ServerCache] Error saving drilldown:', error);
+    return false;
+  }
+}
+
+/**
+ * Get cached drilldownData from server
+ * Returns the pre-calculated drilldown data for fast cache usage
+ */
+export async function getCachedDrilldown(authHeader: string): Promise<any[] | null> {
+  const url = `${API_BASE_URL}/cache/drilldown`;
+  console.log('[ServerCache] Getting cached drilldown from:', url);
+
+  try {
+    const response = await fetch(url, {
+      method: 'GET',
+      headers: {
+        Authorization: authHeader,
+      },
+    });
+
+    console.log('[ServerCache] Get drilldown response status:', response.status);
+
+    if (response.status === 404) {
+      console.log('[ServerCache] No cached drilldown found');
+      return null;
+    }
+
+    if (!response.ok) {
+      const text = await response.text();
+      console.error('[ServerCache] Error getting drilldown:', response.status, text);
+      return null;
+    }
+
+    const data = await response.json();
+    console.log(`[ServerCache] Got cached drilldown: ${data.drilldownData?.length || 0} skills`);
+    return data.drilldownData || null;
+  } catch (error) {
+    console.error('[ServerCache] Error getting drilldown:', error);
+    return null;
+  }
+}
+
+/**
+ * Clear server cache
+ */
+export async function clearServerCache(authHeader: string): Promise<boolean> {
+  const url = `${API_BASE_URL}/cache/file`;
+  console.log('[ServerCache] Clearing cache at:', url);
+
+  try {
+    const response = await fetch(url, {
+      method: 'DELETE',
+      headers: {
+        Authorization: authHeader,
+      },
+    });
+
+    console.log('[ServerCache] Clear response status:', response.status);
+
+    if (!response.ok) {
+      const text = await response.text();
+      console.error('[ServerCache] Error clearing cache:', response.status, text);
+      return false;
+    }
+
+    console.log('[ServerCache] Cache cleared');
+    return true;
+  } catch (error) {
+    console.error('[ServerCache] Error clearing cache:', error);
+    return false;
+  }
+}
+
+// Legacy exports - kept for backwards compatibility during transition
+// These will throw errors if called since the backend endpoints are deprecated
+export async function saveServerCache(): Promise<boolean> {
+  console.error('[ServerCache] saveServerCache is deprecated - use saveFileToServerCache instead');
+  return false;
+}
+
+export async function getServerCachedInteractions(): Promise<null> {
+  console.error('[ServerCache] getServerCachedInteractions is deprecated - use cached file analysis instead');
+  return null;
+}