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fix: Corregir cálculo de transfer_rate en métricas

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- transfer_rate ahora muestra el % real de transferencias
- FCR = 100 - transfer_rate (resolución en primer contacto)
- Antes ambos mostraban el mismo valor (FCR)

Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>
This commit is contained in:
Susana
2026-01-12 08:48:43 +00:00
parent 7e24f4eb31
commit 8082a14e1b
3 changed files with 8 additions and 5 deletions
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2
frontend/utils/analysisGenerator.ts
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@@ -617,7 +617,7 @@ const generateHeatmapData = (
aht: isNaN(aht_mean) ? 0 : Math.max(0, Math.min(100, Math.round(100 - ((aht_mean - 240) / 310) * 100))),
csat: isNaN(avgCsat) ? 0 : Math.max(0, Math.min(100, Math.round(avgCsat))),
hold_time: isNaN(avg_hold_time) ? 0 : Math.max(0, Math.min(100, Math.round(100 - (avg_hold_time / 120) * 100))),
transfer_rate: isNaN(transfer_rate) ? 0 : Math.max(0, Math.min(100, Math.round(100 - (transfer_rate * 100))))
transfer_rate: isNaN(transfer_rate) ? 0 : Math.max(0, Math.min(100, Math.round(transfer_rate * 100)))
},
annual_cost,
variability: {