585 lines
24 KiB
TypeScript
585 lines
24 KiB
TypeScript
// components/DataInputRedesigned.tsx
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// Interfaz de entrada de datos rediseñada y organizada
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import React, { useState } from 'react';
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import { motion } from 'framer-motion';
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import {
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Download, CheckCircle, AlertCircle, FileText, Database,
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UploadCloud, File, Sheet, Loader2, Sparkles, Table,
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Info, ExternalLink, X
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} from 'lucide-react';
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import clsx from 'clsx';
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import toast from 'react-hot-toast';
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interface DataInputRedesignedProps {
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onAnalyze: (config: {
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costPerHour: number;
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avgCsat: number;
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segmentMapping?: {
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high_value_queues: string[];
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medium_value_queues: string[];
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low_value_queues: string[];
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};
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file?: File;
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sheetUrl?: string;
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useSynthetic?: boolean;
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}) => void;
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isAnalyzing: boolean;
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}
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const DataInputRedesigned: React.FC<DataInputRedesignedProps> = ({
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onAnalyze,
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isAnalyzing
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}) => {
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// Estados para datos manuales
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const [costPerHour, setCostPerHour] = useState<number>(20);
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const [avgCsat, setAvgCsat] = useState<number>(85);
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// Estados para mapeo de segmentación
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const [highValueQueues, setHighValueQueues] = useState<string>('');
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const [mediumValueQueues, setMediumValueQueues] = useState<string>('');
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const [lowValueQueues, setLowValueQueues] = useState<string>('');
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// Estados para carga de datos
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const [uploadMethod, setUploadMethod] = useState<'file' | 'url' | 'synthetic' | null>(null);
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const [file, setFile] = useState<File | null>(null);
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const [sheetUrl, setSheetUrl] = useState<string>('');
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const [isGenerating, setIsGenerating] = useState(false);
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const [isDragging, setIsDragging] = useState(false);
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// Campos CSV requeridos
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const csvFields = [
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{ name: 'interaction_id', type: 'String único', example: 'call_8842910', required: true },
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{ name: 'datetime_start', type: 'DateTime', example: '2024-10-01 09:15:22', required: true },
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{ name: 'queue_skill', type: 'String', example: 'Soporte_Nivel1, Ventas', required: true },
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{ name: 'channel', type: 'String', example: 'Voice, Chat, WhatsApp', required: true },
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{ name: 'duration_talk', type: 'Segundos', example: '345', required: true },
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{ name: 'hold_time', type: 'Segundos', example: '45', required: true },
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{ name: 'wrap_up_time', type: 'Segundos', example: '30', required: true },
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{ name: 'agent_id', type: 'String', example: 'Agente_045', required: true },
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{ name: 'transfer_flag', type: 'Boolean', example: 'TRUE / FALSE', required: true },
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{ name: 'caller_id', type: 'String (hash)', example: 'Hash_99283', required: false }
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];
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const handleDownloadTemplate = () => {
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const headers = csvFields.map(f => f.name).join(',');
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const exampleRow = csvFields.map(f => f.example).join(',');
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const csvContent = `${headers}\n${exampleRow}\n`;
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const blob = new Blob([csvContent], { type: 'text/csv;charset=utf-8;' });
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const link = document.createElement('a');
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link.href = URL.createObjectURL(blob);
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link.download = 'plantilla_beyond_diagnostic.csv';
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link.click();
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toast.success('Plantilla CSV descargada', { icon: '📥' });
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};
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const handleFileChange = (selectedFile: File | null) => {
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if (selectedFile) {
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const allowedTypes = [
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'text/csv',
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'application/vnd.ms-excel',
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'application/vnd.openxmlformats-officedocument.spreadsheetml.sheet',
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];
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if (allowedTypes.includes(selectedFile.type) ||
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selectedFile.name.endsWith('.csv') ||
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selectedFile.name.endsWith('.xlsx') ||
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selectedFile.name.endsWith('.xls')) {
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setFile(selectedFile);
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setUploadMethod('file');
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toast.success(`Archivo "${selectedFile.name}" cargado`, { icon: '📄' });
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} else {
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toast.error('Tipo de archivo no válido. Sube un CSV o Excel.', { icon: '❌' });
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}
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}
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};
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const onDragOver = (e: React.DragEvent) => {
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e.preventDefault();
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e.stopPropagation();
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setIsDragging(true);
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};
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const onDragLeave = (e: React.DragEvent) => {
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e.preventDefault();
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e.stopPropagation();
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setIsDragging(false);
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};
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const onDrop = (e: React.DragEvent) => {
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e.preventDefault();
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e.stopPropagation();
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setIsDragging(false);
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const droppedFile = e.dataTransfer.files[0];
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if (droppedFile) {
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handleFileChange(droppedFile);
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}
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};
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const handleGenerateSynthetic = () => {
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setIsGenerating(true);
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setTimeout(() => {
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setUploadMethod('synthetic');
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setIsGenerating(false);
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toast.success('Datos sintéticos generados para demo', { icon: '✨' });
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}, 1500);
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};
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const handleSheetUrlSubmit = () => {
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if (sheetUrl.trim()) {
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setUploadMethod('url');
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toast.success('URL de Google Sheets conectada', { icon: '🔗' });
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} else {
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toast.error('Introduce una URL válida', { icon: '❌' });
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}
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};
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const canAnalyze = uploadMethod !== null && costPerHour > 0;
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return (
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<div className="space-y-8">
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{/* Sección 1: Datos Manuales */}
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<motion.div
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initial={{ opacity: 0, y: 20 }}
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animate={{ opacity: 1, y: 0 }}
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transition={{ delay: 0.1 }}
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className="bg-white rounded-xl shadow-lg p-8 border-2 border-slate-200"
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>
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<div className="mb-6">
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<h2 className="text-2xl font-bold text-slate-900 mb-2 flex items-center gap-2">
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<Database size={24} className="text-[#6D84E3]" />
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1. Datos Manuales
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</h2>
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<p className="text-slate-600 text-sm">
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Introduce los parámetros de configuración para tu análisis
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</p>
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</div>
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<div className="grid grid-cols-1 md:grid-cols-2 gap-6">
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{/* Coste por Hora */}
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<div>
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<label className="block text-sm font-semibold text-slate-700 mb-2 flex items-center gap-2">
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Coste por Hora Agente (Fully Loaded)
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<span className="inline-flex items-center gap-1 text-xs bg-red-100 text-red-700 px-2 py-0.5 rounded-full font-semibold">
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<AlertCircle size={10} />
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Obligatorio
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</span>
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</label>
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<div className="relative">
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<span className="absolute left-4 top-1/2 -translate-y-1/2 text-slate-500 font-semibold text-lg">€</span>
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<input
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type="number"
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value={costPerHour}
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onChange={(e) => setCostPerHour(parseFloat(e.target.value) || 0)}
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min="0"
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step="0.5"
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className="w-full pl-10 pr-20 py-3 border-2 border-slate-300 rounded-lg focus:ring-2 focus:ring-[#6D84E3] focus:border-[#6D84E3] transition text-lg font-semibold"
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placeholder="20"
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/>
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<span className="absolute right-4 top-1/2 -translate-y-1/2 text-xs text-slate-500 font-medium">€/hora</span>
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</div>
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<p className="text-xs text-slate-500 mt-1 flex items-start gap-1">
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<Info size={12} className="mt-0.5 flex-shrink-0" />
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<span>Tipo: <strong>Número (decimal)</strong> | Ejemplo: <code className="bg-slate-100 px-1 rounded">20</code></span>
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</p>
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<p className="text-xs text-slate-600 mt-1">
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Incluye salario, cargas sociales, infraestructura, etc.
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</p>
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</div>
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{/* CSAT Promedio */}
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<div>
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<label className="block text-sm font-semibold text-slate-700 mb-2 flex items-center gap-2">
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CSAT Promedio
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<span className="inline-flex items-center gap-1 text-xs bg-green-100 text-green-700 px-2 py-0.5 rounded-full font-semibold">
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<CheckCircle size={10} />
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Opcional
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</span>
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</label>
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<div className="relative">
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<input
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type="number"
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value={avgCsat}
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onChange={(e) => setAvgCsat(parseFloat(e.target.value) || 0)}
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min="0"
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max="100"
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step="1"
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className="w-full pr-16 py-3 border-2 border-slate-300 rounded-lg focus:ring-2 focus:ring-[#6D84E3] focus:border-[#6D84E3] transition text-lg font-semibold"
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placeholder="85"
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/>
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<span className="absolute right-4 top-1/2 -translate-y-1/2 text-xs text-slate-500 font-medium">/ 100</span>
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</div>
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<p className="text-xs text-slate-500 mt-1 flex items-start gap-1">
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<Info size={12} className="mt-0.5 flex-shrink-0" />
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<span>Tipo: <strong>Número (0-100)</strong> | Ejemplo: <code className="bg-slate-100 px-1 rounded">85</code></span>
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</p>
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<p className="text-xs text-slate-600 mt-1">
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Puntuación promedio de satisfacción del cliente
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</p>
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</div>
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{/* Segmentación por Cola/Skill */}
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<div className="col-span-2">
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<div className="mb-4">
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<h4 className="font-semibold text-slate-900 mb-2 flex items-center gap-2">
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<Database size={18} className="text-[#6D84E3]" />
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Segmentación de Clientes por Cola/Skill
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<span className="inline-flex items-center gap-1 text-xs bg-green-100 text-green-700 px-2 py-0.5 rounded-full font-semibold">
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<CheckCircle size={10} />
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Opcional
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</span>
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</h4>
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<p className="text-sm text-slate-600">
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Identifica qué colas/skills corresponden a cada segmento de cliente. Separa múltiples colas con comas.
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</p>
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</div>
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<div className="grid grid-cols-1 md:grid-cols-3 gap-4">
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{/* High Value */}
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<div>
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<label className="block text-sm font-semibold text-slate-700 mb-2">
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🟢 Clientes Alto Valor (High)
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</label>
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<input
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type="text"
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value={highValueQueues}
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onChange={(e) => setHighValueQueues(e.target.value)}
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placeholder="VIP, Premium, Enterprise"
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className="w-full px-4 py-3 border-2 border-slate-300 rounded-lg focus:ring-2 focus:ring-[#6D84E3] focus:border-[#6D84E3] transition"
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/>
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<p className="text-xs text-slate-500 mt-1">
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Colas para clientes de alto valor
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</p>
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</div>
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{/* Medium Value */}
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<div>
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<label className="block text-sm font-semibold text-slate-700 mb-2">
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🟡 Clientes Valor Medio (Medium)
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</label>
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<input
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type="text"
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value={mediumValueQueues}
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onChange={(e) => setMediumValueQueues(e.target.value)}
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placeholder="Soporte_General, Ventas"
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className="w-full px-4 py-3 border-2 border-slate-300 rounded-lg focus:ring-2 focus:ring-[#6D84E3] focus:border-[#6D84E3] transition"
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/>
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<p className="text-xs text-slate-500 mt-1">
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Colas para clientes estándar
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</p>
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</div>
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{/* Low Value */}
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<div>
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<label className="block text-sm font-semibold text-slate-700 mb-2">
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🔴 Clientes Bajo Valor (Low)
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</label>
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<input
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type="text"
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value={lowValueQueues}
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onChange={(e) => setLowValueQueues(e.target.value)}
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placeholder="Basico, Trial, Freemium"
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className="w-full px-4 py-3 border-2 border-slate-300 rounded-lg focus:ring-2 focus:ring-[#6D84E3] focus:border-[#6D84E3] transition"
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/>
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<p className="text-xs text-slate-500 mt-1">
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Colas para clientes de bajo valor
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</p>
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</div>
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</div>
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<div className="mt-4 p-3 bg-blue-50 border border-blue-200 rounded-lg">
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<p className="text-xs text-blue-800 flex items-start gap-2">
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<Info size={14} className="mt-0.5 flex-shrink-0" />
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<span>
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<strong>Nota:</strong> Las colas no mapeadas se clasificarán automáticamente como "Medium".
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El matching es flexible (no distingue mayúsculas y permite coincidencias parciales).
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</span>
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</p>
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</div>
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</div>
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</div>
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</motion.div>
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{/* Sección 2: Datos CSV */}
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<motion.div
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initial={{ opacity: 0, y: 20 }}
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animate={{ opacity: 1, y: 0 }}
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transition={{ delay: 0.2 }}
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className="bg-white rounded-xl shadow-lg p-8 border-2 border-slate-200"
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>
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<div className="mb-6">
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<h2 className="text-2xl font-bold text-slate-900 mb-2 flex items-center gap-2">
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<Table size={24} className="text-[#6D84E3]" />
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2. Datos CSV (Raw Data de ACD)
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</h2>
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<p className="text-slate-600 text-sm">
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Exporta estos campos desde tu sistema ACD/CTI (Genesys, Avaya, Talkdesk, Zendesk, etc.)
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</p>
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</div>
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{/* Tabla de campos requeridos */}
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<div className="mb-6 overflow-x-auto">
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<table className="w-full text-sm border-collapse">
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<thead className="bg-slate-50">
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<tr>
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<th className="p-3 text-left font-semibold text-slate-700 border-b-2 border-slate-300">Campo</th>
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<th className="p-3 text-left font-semibold text-slate-700 border-b-2 border-slate-300">Tipo</th>
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<th className="p-3 text-left font-semibold text-slate-700 border-b-2 border-slate-300">Ejemplo</th>
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<th className="p-3 text-center font-semibold text-slate-700 border-b-2 border-slate-300">Obligatorio</th>
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</tr>
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</thead>
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<tbody>
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{csvFields.map((field, index) => (
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<tr key={field.name} className={clsx(
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'border-b border-slate-200',
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index % 2 === 0 ? 'bg-white' : 'bg-slate-50'
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)}>
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<td className="p-3 font-mono text-sm font-semibold text-slate-900">{field.name}</td>
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<td className="p-3 text-slate-700">{field.type}</td>
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<td className="p-3 font-mono text-xs text-slate-600">{field.example}</td>
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<td className="p-3 text-center">
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{field.required ? (
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<span className="inline-flex items-center gap-1 text-xs bg-red-100 text-red-700 px-2 py-1 rounded-full font-semibold">
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<AlertCircle size={10} />
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Sí
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</span>
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) : (
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<span className="inline-flex items-center gap-1 text-xs bg-green-100 text-green-700 px-2 py-1 rounded-full font-semibold">
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<CheckCircle size={10} />
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No
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</span>
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)}
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</td>
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</tr>
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))}
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</tbody>
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</table>
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</div>
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{/* Botón de descarga de plantilla */}
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<div className="mb-6">
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<button
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onClick={handleDownloadTemplate}
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className="inline-flex items-center gap-2 px-4 py-2 bg-[#6D84E3] text-white rounded-lg hover:bg-[#5a6fc9] transition font-semibold"
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>
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<Download size={18} />
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Descargar Plantilla CSV
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</button>
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<p className="text-xs text-slate-500 mt-2">
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Descarga una plantilla con la estructura exacta de campos requeridos
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</p>
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</div>
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{/* Opciones de carga */}
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<div className="space-y-4">
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<h3 className="font-semibold text-slate-900 mb-3">Elige cómo proporcionar tus datos:</h3>
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{/* Opción 1: Subir archivo */}
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<div className={clsx(
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'border-2 rounded-lg p-4 transition-all',
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uploadMethod === 'file' ? 'border-[#6D84E3] bg-blue-50' : 'border-slate-300'
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)}>
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<div className="flex items-start gap-3">
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<input
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type="radio"
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name="uploadMethod"
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checked={uploadMethod === 'file'}
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onChange={() => setUploadMethod('file')}
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className="mt-1"
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/>
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<div className="flex-1">
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<h4 className="font-semibold text-slate-900 mb-2 flex items-center gap-2">
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<UploadCloud size={18} className="text-[#6D84E3]" />
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Subir Archivo CSV/Excel
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</h4>
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{uploadMethod === 'file' && (
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<div
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onDragOver={onDragOver}
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onDragLeave={onDragLeave}
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onDrop={onDrop}
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className={clsx(
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'border-2 border-dashed rounded-lg p-6 text-center transition-all',
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isDragging ? 'border-[#6D84E3] bg-blue-100' : 'border-slate-300 bg-slate-50'
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)}
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>
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{file ? (
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<div className="flex items-center justify-center gap-3">
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<File size={24} className="text-green-600" />
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<div className="text-left">
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<p className="font-semibold text-slate-900">{file.name}</p>
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<p className="text-xs text-slate-500">{(file.size / 1024).toFixed(1)} KB</p>
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</div>
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<button
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onClick={() => setFile(null)}
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className="ml-auto p-1 hover:bg-slate-200 rounded"
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>
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<X size={18} />
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</button>
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</div>
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) : (
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<>
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<UploadCloud size={32} className="mx-auto text-slate-400 mb-2" />
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<p className="text-sm text-slate-600 mb-2">
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Arrastra tu archivo aquí o haz click para seleccionar
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</p>
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<input
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type="file"
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accept=".csv,.xlsx,.xls"
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onChange={(e) => handleFileChange(e.target.files?.[0] || null)}
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className="hidden"
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id="file-upload"
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/>
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|
<label
|
|
htmlFor="file-upload"
|
|
className="inline-block px-4 py-2 bg-[#6D84E3] text-white rounded-lg hover:bg-[#5a6fc9] transition cursor-pointer"
|
|
>
|
|
Seleccionar Archivo
|
|
</label>
|
|
</>
|
|
)}
|
|
</div>
|
|
)}
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
{/* Opción 2: URL Google Sheets */}
|
|
<div className={clsx(
|
|
'border-2 rounded-lg p-4 transition-all',
|
|
uploadMethod === 'url' ? 'border-[#6D84E3] bg-blue-50' : 'border-slate-300'
|
|
)}>
|
|
<div className="flex items-start gap-3">
|
|
<input
|
|
type="radio"
|
|
name="uploadMethod"
|
|
checked={uploadMethod === 'url'}
|
|
onChange={() => setUploadMethod('url')}
|
|
className="mt-1"
|
|
/>
|
|
<div className="flex-1">
|
|
<h4 className="font-semibold text-slate-900 mb-2 flex items-center gap-2">
|
|
<Sheet size={18} className="text-[#6D84E3]" />
|
|
Conectar Google Sheets
|
|
</h4>
|
|
|
|
{uploadMethod === 'url' && (
|
|
<div className="flex gap-2">
|
|
<input
|
|
type="url"
|
|
value={sheetUrl}
|
|
onChange={(e) => setSheetUrl(e.target.value)}
|
|
placeholder="https://docs.google.com/spreadsheets/d/..."
|
|
className="flex-1 px-4 py-2 border-2 border-slate-300 rounded-lg focus:ring-2 focus:ring-[#6D84E3] focus:border-[#6D84E3] transition"
|
|
/>
|
|
<button
|
|
onClick={handleSheetUrlSubmit}
|
|
className="px-4 py-2 bg-[#6D84E3] text-white rounded-lg hover:bg-[#5a6fc9] transition font-semibold"
|
|
>
|
|
<ExternalLink size={18} />
|
|
</button>
|
|
</div>
|
|
)}
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
{/* Opción 3: Datos sintéticos */}
|
|
<div className={clsx(
|
|
'border-2 rounded-lg p-4 transition-all',
|
|
uploadMethod === 'synthetic' ? 'border-[#6D84E3] bg-blue-50' : 'border-slate-300'
|
|
)}>
|
|
<div className="flex items-start gap-3">
|
|
<input
|
|
type="radio"
|
|
name="uploadMethod"
|
|
checked={uploadMethod === 'synthetic'}
|
|
onChange={() => setUploadMethod('synthetic')}
|
|
className="mt-1"
|
|
/>
|
|
<div className="flex-1">
|
|
<h4 className="font-semibold text-slate-900 mb-2 flex items-center gap-2">
|
|
<Sparkles size={18} className="text-[#6D84E3]" />
|
|
Generar Datos Sintéticos (Demo)
|
|
</h4>
|
|
|
|
{uploadMethod === 'synthetic' && (
|
|
<button
|
|
onClick={handleGenerateSynthetic}
|
|
disabled={isGenerating}
|
|
className="inline-flex items-center gap-2 px-4 py-2 bg-gradient-to-r from-purple-600 to-pink-600 text-white rounded-lg hover:from-purple-700 hover:to-pink-700 transition font-semibold disabled:opacity-50"
|
|
>
|
|
{isGenerating ? (
|
|
<>
|
|
<Loader2 size={18} className="animate-spin" />
|
|
Generando...
|
|
</>
|
|
) : (
|
|
<>
|
|
<Sparkles size={18} />
|
|
Generar Datos de Prueba
|
|
</>
|
|
)}
|
|
</button>
|
|
)}
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</motion.div>
|
|
|
|
{/* Botón de análisis */}
|
|
<motion.div
|
|
initial={{ opacity: 0, y: 20 }}
|
|
animate={{ opacity: 1, y: 0 }}
|
|
transition={{ delay: 0.3 }}
|
|
className="flex justify-center"
|
|
>
|
|
<button
|
|
onClick={() => {
|
|
// Preparar segment_mapping
|
|
const segmentMapping = (highValueQueues || mediumValueQueues || lowValueQueues) ? {
|
|
high_value_queues: (highValueQueues || '').split(',').map(q => q.trim()).filter(q => q),
|
|
medium_value_queues: (mediumValueQueues || '').split(',').map(q => q.trim()).filter(q => q),
|
|
low_value_queues: (lowValueQueues || '').split(',').map(q => q.trim()).filter(q => q)
|
|
} : undefined;
|
|
|
|
// Llamar a onAnalyze con todos los datos
|
|
onAnalyze({
|
|
costPerHour,
|
|
avgCsat,
|
|
segmentMapping,
|
|
file: uploadMethod === 'file' ? file || undefined : undefined,
|
|
sheetUrl: uploadMethod === 'url' ? sheetUrl : undefined,
|
|
useSynthetic: uploadMethod === 'synthetic'
|
|
});
|
|
}}
|
|
disabled={!canAnalyze || isAnalyzing}
|
|
className={clsx(
|
|
'px-8 py-4 rounded-xl font-bold text-lg transition-all flex items-center gap-3',
|
|
canAnalyze && !isAnalyzing
|
|
? 'bg-gradient-to-r from-[#6D84E3] to-[#5a6fc9] text-white hover:scale-105 shadow-lg'
|
|
: 'bg-slate-300 text-slate-500 cursor-not-allowed'
|
|
)}
|
|
>
|
|
{isAnalyzing ? (
|
|
<>
|
|
<Loader2 size={24} className="animate-spin" />
|
|
Analizando...
|
|
</>
|
|
) : (
|
|
<>
|
|
<FileText size={24} />
|
|
Generar Análisis
|
|
</>
|
|
)}
|
|
</button>
|
|
</motion.div>
|
|
</div>
|
|
);
|
|
};
|
|
|
|
export default DataInputRedesigned;
|