806e32429d
- Cabecera estilo dashboard (AIR EUROPA + fecha) - Eliminar selección de tier (usar gold por defecto) - Campos manuales vacíos por defecto - Solo opción de subir archivo CSV/Excel - Eliminar tabla de campos, plantilla y datos sintéticos Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>
345 lines
12 KiB
TypeScript
345 lines
12 KiB
TypeScript
// components/DataInputRedesigned.tsx
|
|
// Interfaz de entrada de datos simplificada
|
|
|
|
import React, { useState } from 'react';
|
|
import { motion } from 'framer-motion';
|
|
import {
|
|
AlertCircle, FileText, Database,
|
|
UploadCloud, File, Loader2, Info, X
|
|
} from 'lucide-react';
|
|
import clsx from 'clsx';
|
|
import toast from 'react-hot-toast';
|
|
|
|
interface DataInputRedesignedProps {
|
|
onAnalyze: (config: {
|
|
costPerHour: number;
|
|
avgCsat: number;
|
|
segmentMapping?: {
|
|
high_value_queues: string[];
|
|
medium_value_queues: string[];
|
|
low_value_queues: string[];
|
|
};
|
|
file?: File;
|
|
sheetUrl?: string;
|
|
useSynthetic?: boolean;
|
|
}) => void;
|
|
isAnalyzing: boolean;
|
|
}
|
|
|
|
const DataInputRedesigned: React.FC<DataInputRedesignedProps> = ({
|
|
onAnalyze,
|
|
isAnalyzing
|
|
}) => {
|
|
// Estados para datos manuales - valores vacíos por defecto
|
|
const [costPerHour, setCostPerHour] = useState<string>('');
|
|
const [avgCsat, setAvgCsat] = useState<string>('');
|
|
|
|
// Estados para mapeo de segmentación
|
|
const [highValueQueues, setHighValueQueues] = useState<string>('');
|
|
const [mediumValueQueues, setMediumValueQueues] = useState<string>('');
|
|
const [lowValueQueues, setLowValueQueues] = useState<string>('');
|
|
|
|
// Estados para carga de datos
|
|
const [file, setFile] = useState<File | null>(null);
|
|
const [isDragging, setIsDragging] = useState(false);
|
|
|
|
const handleFileChange = (selectedFile: File | null) => {
|
|
if (selectedFile) {
|
|
const allowedTypes = [
|
|
'text/csv',
|
|
'application/vnd.ms-excel',
|
|
'application/vnd.openxmlformats-officedocument.spreadsheetml.sheet',
|
|
];
|
|
if (allowedTypes.includes(selectedFile.type) ||
|
|
selectedFile.name.endsWith('.csv') ||
|
|
selectedFile.name.endsWith('.xlsx') ||
|
|
selectedFile.name.endsWith('.xls')) {
|
|
setFile(selectedFile);
|
|
toast.success(`Archivo "${selectedFile.name}" cargado`, { icon: '📄' });
|
|
} else {
|
|
toast.error('Tipo de archivo no válido. Sube un CSV o Excel.', { icon: '❌' });
|
|
}
|
|
}
|
|
};
|
|
|
|
const onDragOver = (e: React.DragEvent) => {
|
|
e.preventDefault();
|
|
e.stopPropagation();
|
|
setIsDragging(true);
|
|
};
|
|
|
|
const onDragLeave = (e: React.DragEvent) => {
|
|
e.preventDefault();
|
|
e.stopPropagation();
|
|
setIsDragging(false);
|
|
};
|
|
|
|
const onDrop = (e: React.DragEvent) => {
|
|
e.preventDefault();
|
|
e.stopPropagation();
|
|
setIsDragging(false);
|
|
|
|
const droppedFile = e.dataTransfer.files[0];
|
|
if (droppedFile) {
|
|
handleFileChange(droppedFile);
|
|
}
|
|
};
|
|
|
|
const canAnalyze = file !== null && costPerHour !== '' && parseFloat(costPerHour) > 0;
|
|
|
|
const handleSubmit = () => {
|
|
// Preparar segment_mapping
|
|
const segmentMapping = (highValueQueues || mediumValueQueues || lowValueQueues) ? {
|
|
high_value_queues: (highValueQueues || '').split(',').map(q => q.trim()).filter(q => q),
|
|
medium_value_queues: (mediumValueQueues || '').split(',').map(q => q.trim()).filter(q => q),
|
|
low_value_queues: (lowValueQueues || '').split(',').map(q => q.trim()).filter(q => q)
|
|
} : undefined;
|
|
|
|
onAnalyze({
|
|
costPerHour: parseFloat(costPerHour) || 0,
|
|
avgCsat: parseFloat(avgCsat) || 0,
|
|
segmentMapping,
|
|
file: file || undefined,
|
|
useSynthetic: false
|
|
});
|
|
};
|
|
|
|
return (
|
|
<div className="space-y-6">
|
|
{/* Sección 1: Datos Manuales */}
|
|
<motion.div
|
|
initial={{ opacity: 0, y: 20 }}
|
|
animate={{ opacity: 1, y: 0 }}
|
|
transition={{ delay: 0.1 }}
|
|
className="bg-white rounded-lg shadow-sm p-6 border border-slate-200"
|
|
>
|
|
<div className="mb-6">
|
|
<h2 className="text-lg font-semibold text-slate-800 mb-1 flex items-center gap-2">
|
|
<Database size={20} className="text-[#6D84E3]" />
|
|
Configuración Manual
|
|
</h2>
|
|
<p className="text-slate-500 text-sm">
|
|
Introduce los parámetros de configuración para tu análisis
|
|
</p>
|
|
</div>
|
|
|
|
<div className="grid grid-cols-1 md:grid-cols-2 gap-6">
|
|
{/* Coste por Hora */}
|
|
<div>
|
|
<label className="block text-sm font-medium text-slate-700 mb-2 flex items-center gap-2">
|
|
Coste por Hora Agente (Fully Loaded)
|
|
<span className="inline-flex items-center gap-1 text-xs bg-red-100 text-red-700 px-2 py-0.5 rounded-full font-medium">
|
|
<AlertCircle size={10} />
|
|
Obligatorio
|
|
</span>
|
|
</label>
|
|
<div className="relative">
|
|
<span className="absolute left-3 top-1/2 -translate-y-1/2 text-slate-500">€</span>
|
|
<input
|
|
type="number"
|
|
value={costPerHour}
|
|
onChange={(e) => setCostPerHour(e.target.value)}
|
|
min="0"
|
|
step="0.5"
|
|
className="w-full pl-8 pr-16 py-2.5 border border-slate-300 rounded-lg focus:ring-2 focus:ring-[#6D84E3] focus:border-[#6D84E3] transition"
|
|
placeholder="Ej: 20"
|
|
/>
|
|
<span className="absolute right-3 top-1/2 -translate-y-1/2 text-xs text-slate-500">€/hora</span>
|
|
</div>
|
|
<p className="text-xs text-slate-500 mt-1">
|
|
Incluye salario, cargas sociales, infraestructura, etc.
|
|
</p>
|
|
</div>
|
|
|
|
{/* CSAT Promedio */}
|
|
<div>
|
|
<label className="block text-sm font-medium text-slate-700 mb-2 flex items-center gap-2">
|
|
CSAT Promedio
|
|
<span className="text-xs text-slate-400">(Opcional)</span>
|
|
</label>
|
|
<div className="relative">
|
|
<input
|
|
type="number"
|
|
value={avgCsat}
|
|
onChange={(e) => setAvgCsat(e.target.value)}
|
|
min="0"
|
|
max="100"
|
|
step="1"
|
|
className="w-full pr-12 py-2.5 border border-slate-300 rounded-lg focus:ring-2 focus:ring-[#6D84E3] focus:border-[#6D84E3] transition"
|
|
placeholder="Ej: 85"
|
|
/>
|
|
<span className="absolute right-3 top-1/2 -translate-y-1/2 text-xs text-slate-500">/ 100</span>
|
|
</div>
|
|
<p className="text-xs text-slate-500 mt-1">
|
|
Puntuación promedio de satisfacción del cliente
|
|
</p>
|
|
</div>
|
|
|
|
{/* Segmentación por Cola/Skill */}
|
|
<div className="col-span-2">
|
|
<div className="mb-3">
|
|
<h4 className="font-medium text-slate-700 mb-1 flex items-center gap-2">
|
|
Segmentación de Clientes por Cola/Skill
|
|
<span className="text-xs text-slate-400">(Opcional)</span>
|
|
</h4>
|
|
<p className="text-sm text-slate-500">
|
|
Identifica qué colas corresponden a cada segmento. Separa múltiples colas con comas.
|
|
</p>
|
|
</div>
|
|
|
|
<div className="grid grid-cols-1 md:grid-cols-3 gap-4">
|
|
<div>
|
|
<label className="block text-sm font-medium text-slate-700 mb-1">
|
|
Alto Valor
|
|
</label>
|
|
<input
|
|
type="text"
|
|
value={highValueQueues}
|
|
onChange={(e) => setHighValueQueues(e.target.value)}
|
|
placeholder="VIP, Premium, Enterprise"
|
|
className="w-full px-3 py-2 border border-slate-300 rounded-lg focus:ring-2 focus:ring-[#6D84E3] focus:border-[#6D84E3] transition text-sm"
|
|
/>
|
|
</div>
|
|
|
|
<div>
|
|
<label className="block text-sm font-medium text-slate-700 mb-1">
|
|
Valor Medio
|
|
</label>
|
|
<input
|
|
type="text"
|
|
value={mediumValueQueues}
|
|
onChange={(e) => setMediumValueQueues(e.target.value)}
|
|
placeholder="Soporte_General, Ventas"
|
|
className="w-full px-3 py-2 border border-slate-300 rounded-lg focus:ring-2 focus:ring-[#6D84E3] focus:border-[#6D84E3] transition text-sm"
|
|
/>
|
|
</div>
|
|
|
|
<div>
|
|
<label className="block text-sm font-medium text-slate-700 mb-1">
|
|
Bajo Valor
|
|
</label>
|
|
<input
|
|
type="text"
|
|
value={lowValueQueues}
|
|
onChange={(e) => setLowValueQueues(e.target.value)}
|
|
placeholder="Basico, Trial, Freemium"
|
|
className="w-full px-3 py-2 border border-slate-300 rounded-lg focus:ring-2 focus:ring-[#6D84E3] focus:border-[#6D84E3] transition text-sm"
|
|
/>
|
|
</div>
|
|
</div>
|
|
|
|
<p className="text-xs text-slate-500 mt-2 flex items-start gap-1">
|
|
<Info size={12} className="mt-0.5 flex-shrink-0" />
|
|
Las colas no mapeadas se clasificarán como "Valor Medio" por defecto.
|
|
</p>
|
|
</div>
|
|
</div>
|
|
</motion.div>
|
|
|
|
{/* Sección 2: Subir Archivo */}
|
|
<motion.div
|
|
initial={{ opacity: 0, y: 20 }}
|
|
animate={{ opacity: 1, y: 0 }}
|
|
transition={{ delay: 0.2 }}
|
|
className="bg-white rounded-lg shadow-sm p-6 border border-slate-200"
|
|
>
|
|
<div className="mb-4">
|
|
<h2 className="text-lg font-semibold text-slate-800 mb-1 flex items-center gap-2">
|
|
<UploadCloud size={20} className="text-[#6D84E3]" />
|
|
Datos CSV
|
|
</h2>
|
|
<p className="text-slate-500 text-sm">
|
|
Sube el archivo exportado desde tu sistema ACD/CTI
|
|
</p>
|
|
</div>
|
|
|
|
{/* Zona de subida */}
|
|
<div
|
|
onDragOver={onDragOver}
|
|
onDragLeave={onDragLeave}
|
|
onDrop={onDrop}
|
|
className={clsx(
|
|
'border-2 border-dashed rounded-lg p-8 text-center transition-all cursor-pointer',
|
|
isDragging ? 'border-[#6D84E3] bg-blue-50' : 'border-slate-300 bg-slate-50 hover:border-slate-400'
|
|
)}
|
|
>
|
|
{file ? (
|
|
<div className="flex items-center justify-center gap-3">
|
|
<File size={24} className="text-emerald-600" />
|
|
<div className="text-left">
|
|
<p className="font-medium text-slate-800">{file.name}</p>
|
|
<p className="text-xs text-slate-500">{(file.size / 1024).toFixed(1)} KB</p>
|
|
</div>
|
|
<button
|
|
onClick={(e) => {
|
|
e.stopPropagation();
|
|
setFile(null);
|
|
}}
|
|
className="ml-4 p-1.5 hover:bg-slate-200 rounded-full transition"
|
|
>
|
|
<X size={18} className="text-slate-500" />
|
|
</button>
|
|
</div>
|
|
) : (
|
|
<>
|
|
<UploadCloud size={40} className="mx-auto text-slate-400 mb-3" />
|
|
<p className="text-slate-600 mb-2">
|
|
Arrastra tu archivo aquí o haz click para seleccionar
|
|
</p>
|
|
<p className="text-xs text-slate-400 mb-4">
|
|
Formatos aceptados: CSV, Excel (.xlsx, .xls)
|
|
</p>
|
|
<input
|
|
type="file"
|
|
accept=".csv,.xlsx,.xls"
|
|
onChange={(e) => handleFileChange(e.target.files?.[0] || null)}
|
|
className="hidden"
|
|
id="file-upload"
|
|
/>
|
|
<label
|
|
htmlFor="file-upload"
|
|
className="inline-block px-4 py-2 bg-[#6D84E3] text-white rounded-lg hover:bg-[#5a6fc9] transition cursor-pointer font-medium"
|
|
>
|
|
Seleccionar Archivo
|
|
</label>
|
|
</>
|
|
)}
|
|
</div>
|
|
</motion.div>
|
|
|
|
{/* Botón de análisis */}
|
|
<motion.div
|
|
initial={{ opacity: 0, y: 20 }}
|
|
animate={{ opacity: 1, y: 0 }}
|
|
transition={{ delay: 0.3 }}
|
|
className="flex justify-center"
|
|
>
|
|
<button
|
|
onClick={handleSubmit}
|
|
disabled={!canAnalyze || isAnalyzing}
|
|
className={clsx(
|
|
'px-8 py-3 rounded-lg font-semibold text-lg transition-all flex items-center gap-3',
|
|
canAnalyze && !isAnalyzing
|
|
? 'bg-[#6D84E3] text-white hover:bg-[#5a6fc9] shadow-lg hover:shadow-xl'
|
|
: 'bg-slate-200 text-slate-400 cursor-not-allowed'
|
|
)}
|
|
>
|
|
{isAnalyzing ? (
|
|
<>
|
|
<Loader2 size={22} className="animate-spin" />
|
|
Analizando...
|
|
</>
|
|
) : (
|
|
<>
|
|
<FileText size={22} />
|
|
Generar Análisis
|
|
</>
|
|
)}
|
|
</button>
|
|
</motion.div>
|
|
</div>
|
|
);
|
|
};
|
|
|
|
export default DataInputRedesigned;
|