feat: Add Render.com deployment support with production data
Render Configuration: - render.yaml for declarative deployment - requirements-dashboard.txt (lightweight deps for cloud) - Updated .streamlit/config.toml for production - Updated app.py to auto-detect production vs local data Production Data: - Added data/production/test-07/ with 30 real call analyses - Updated .gitignore to allow data/production/ Documentation: - Added Render.com section to DEPLOYMENT.md with step-by-step guide Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>
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101
data/production/test-07/features/10122025_0082038C3CFBF812.json
Normal file
101
data/production/test-07/features/10122025_0082038C3CFBF812.json
Normal file
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}
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Reference in New Issue
Block a user