{ "call_id": "10122025_0082038C3CFBF3A6", "events": [], "turn_metrics": { "total_turns": 31, "agent_turns": 16, "customer_turns": 15, "agent_talk_ratio": 0.663910034602076, "customer_talk_ratio": 0.22878892733564016, "silence_ratio": 0.08301038062283736, "interruption_count": 0, "avg_turn_duration_sec": 8.322258064516127, "source": "observed" }, "hold_count": 0, "total_hold_duration_sec": 0.0, "transfer_count": 0, "silence_count": 0, "interruption_count": 0, "audio_duration_sec": 289.0, "language": "es", "speaker_count": 2, "created_at": "2026-01-19T13:39:12.812256" }