{ "call_id": "10122025_0082038C3CFBF748", "events": [], "turn_metrics": { "total_turns": 26, "agent_turns": 13, "customer_turns": 13, "agent_talk_ratio": 0.3572873563218392, "customer_talk_ratio": 0.48388505747126453, "silence_ratio": 0.10362068965517238, "interruption_count": 0, "avg_turn_duration_sec": 5.629384615384618, "source": "observed" }, "hold_count": 0, "total_hold_duration_sec": 0.0, "transfer_count": 0, "silence_count": 0, "interruption_count": 0, "audio_duration_sec": 174.0, "language": "es", "speaker_count": 2, "created_at": "2026-01-19T13:39:12.819945" }