{ "call_id": "10122025_0082038C3CFBF900", "events": [], "turn_metrics": { "total_turns": 12, "agent_turns": 6, "customer_turns": 6, "agent_talk_ratio": 0.4175731707317074, "customer_talk_ratio": 0.3745121951219512, "silence_ratio": 0.1601219512195121, "interruption_count": 0, "avg_turn_duration_sec": 5.412583333333334, "source": "observed" }, "hold_count": 0, "total_hold_duration_sec": 0.0, "transfer_count": 0, "silence_count": 0, "interruption_count": 0, "audio_duration_sec": 82.0, "language": "es", "speaker_count": 2, "created_at": "2026-01-19T13:39:12.826895" }