{ "call_id": "10122025_0082038C3CFBF955", "events": [], "turn_metrics": { "total_turns": 5, "agent_turns": 3, "customer_turns": 2, "agent_talk_ratio": 0.7558823529411764, "customer_talk_ratio": 0.09411764705882344, "silence_ratio": 0.12862745098039216, "interruption_count": 0, "avg_turn_duration_sec": 8.669999999999998, "source": "observed" }, "hold_count": 0, "total_hold_duration_sec": 0.0, "transfer_count": 0, "silence_count": 0, "interruption_count": 0, "audio_duration_sec": 51.0, "language": "es", "speaker_count": 2, "created_at": "2026-01-19T13:39:12.827959" }