{ "call_id": "10122025_0082038C3CFBFB08", "events": [], "turn_metrics": { "total_turns": 13, "agent_turns": 7, "customer_turns": 6, "agent_talk_ratio": 0.5208333333333335, "customer_talk_ratio": 0.3325925925925926, "silence_ratio": 0.09990740740740728, "interruption_count": 0, "avg_turn_duration_sec": 7.640833333333336, "source": "observed" }, "hold_count": 0, "total_hold_duration_sec": 0.0, "transfer_count": 0, "silence_count": 0, "interruption_count": 0, "audio_duration_sec": 108.0, "language": "es", "speaker_count": 2, "created_at": "2026-01-19T13:39:12.831484" }