{
  "call_id": "10122025_0082038C3CFBF3B7",
  "events": [
    {
      "event_type": "HOLD_START",
      "start_time": 0.88,
      "end_time": null,
      "duration_sec": null,
      "metadata": {
        "trigger_text": "Buenas noches, soy Ana. Veo que llamas para dar de baja un contrato. ¿Cómo puedo ayudarte? Hola, bue"
      },
      "source": "observed"
    }
  ],
  "turn_metrics": {
    "total_turns": 1,
    "agent_turns": 1,
    "customer_turns": 0,
    "agent_talk_ratio": 0.9801058201058201,
    "customer_talk_ratio": 0.0,
    "silence_ratio": 0.0,
    "interruption_count": 0,
    "avg_turn_duration_sec": 185.24,
    "source": "observed"
  },
  "hold_count": 1,
  "total_hold_duration_sec": 0.0,
  "transfer_count": 0,
  "silence_count": 0,
  "interruption_count": 0,
  "audio_duration_sec": 189.0,
  "language": "es",
  "speaker_count": 1,
  "created_at": "2026-01-19T13:39:12.812697"
}