{ "call_id": "10122025_0082038C3CFBF5B8", "events": [], "turn_metrics": { "total_turns": 15, "agent_turns": 8, "customer_turns": 7, "agent_talk_ratio": 0.638888888888889, "customer_talk_ratio": 0.21159722222222221, "silence_ratio": 0.11277777777777774, "interruption_count": 0, "avg_turn_duration_sec": 8.164666666666667, "source": "observed" }, "hold_count": 0, "total_hold_duration_sec": 0.0, "transfer_count": 0, "silence_count": 0, "interruption_count": 0, "audio_duration_sec": 144.0, "language": "es", "speaker_count": 2, "created_at": "2026-01-19T13:39:12.814932" }