{
  "call_id": "10122025_0082038C3CFBF7D0",
  "events": [
    {
      "event_type": "SILENCE",
      "start_time": 88.17,
      "end_time": 99.05,
      "duration_sec": 10.879999999999995,
      "metadata": {
        "before_speaker": "B",
        "after_speaker": "A"
      },
      "source": "observed"
    },
    {
      "event_type": "SILENCE",
      "start_time": 104.97,
      "end_time": 124.38,
      "duration_sec": 19.409999999999997,
      "metadata": {
        "before_speaker": "A",
        "after_speaker": "B"
      },
      "source": "observed"
    },
    {
      "event_type": "SILENCE",
      "start_time": 190.68,
      "end_time": 197.96,
      "duration_sec": 7.280000000000001,
      "metadata": {
        "before_speaker": "B",
        "after_speaker": "A"
      },
      "source": "observed"
    },
    {
      "event_type": "SILENCE",
      "start_time": 242.08,
      "end_time": 258.96,
      "duration_sec": 16.879999999999967,
      "metadata": {
        "before_speaker": "B",
        "after_speaker": "A"
      },
      "source": "observed"
    },
    {
      "event_type": "SILENCE",
      "start_time": 292.57,
      "end_time": 344.8,
      "duration_sec": 52.23000000000002,
      "metadata": {
        "before_speaker": "A",
        "after_speaker": "B"
      },
      "source": "observed"
    },
    {
      "event_type": "SILENCE",
      "start_time": 1021.32,
      "end_time": 1029.4,
      "duration_sec": 8.080000000000041,
      "metadata": {
        "before_speaker": "B",
        "after_speaker": "A"
      },
      "source": "observed"
    }
  ],
  "turn_metrics": {
    "total_turns": 102,
    "agent_turns": 51,
    "customer_turns": 51,
    "agent_talk_ratio": 0.2869023746701846,
    "customer_talk_ratio": 0.5220571679859276,
    "silence_ratio": 0.17481882145998273,
    "interruption_count": 0,
    "avg_turn_duration_sec": 9.189869999999996,
    "source": "observed"
  },
  "hold_count": 0,
  "total_hold_duration_sec": 0.0,
  "transfer_count": 0,
  "silence_count": 6,
  "interruption_count": 0,
  "audio_duration_sec": 1137.0,
  "language": "es",
  "speaker_count": 2,
  "created_at": "2026-01-19T13:39:12.823020"
}