{ "call_id": "10122025_0082038C3CFBF981", "events": [], "turn_metrics": { "total_turns": 19, "agent_turns": 10, "customer_turns": 9, "agent_talk_ratio": 0.5256000000000001, "customer_talk_ratio": 0.25934999999999986, "silence_ratio": 0.17933333333333343, "interruption_count": 0, "avg_turn_duration_sec": 4.957578947368421, "source": "observed" }, "hold_count": 0, "total_hold_duration_sec": 0.0, "transfer_count": 0, "silence_count": 0, "interruption_count": 0, "audio_duration_sec": 120.0, "language": "es", "speaker_count": 2, "created_at": "2026-01-19T13:39:12.828281" }