{ "call_id": "10122025_0082038C3CFBFAC5", "events": [], "turn_metrics": { "total_turns": 6, "agent_turns": 3, "customer_turns": 3, "agent_talk_ratio": 0.15500000000000005, "customer_talk_ratio": 0.6896153846153846, "silence_ratio": 0.13961538461538453, "interruption_count": 0, "avg_turn_duration_sec": 14.64, "source": "observed" }, "hold_count": 0, "total_hold_duration_sec": 0.0, "transfer_count": 0, "silence_count": 0, "interruption_count": 0, "audio_duration_sec": 104.0, "language": "es", "speaker_count": 2, "created_at": "2026-01-19T13:39:12.831172" }