75e7b9da3d
Dashboard Features: - 8 navigation sections: Overview, Outcomes, Poor CX, FCR, Churn, Agent, Call Explorer, Export - Beyond Brand Identity styling (colors #6D84E3, Outfit font) - RCA Sankey diagram (Driver → Outcome → Churn Risk flow) - Correlation heatmaps (driver co-occurrence, driver-outcome) - Outcome Deep Dive (root causes, correlation, duration analysis) - Export functionality (Excel, HTML, JSON) Blueprint Compliance: - FCR: 4 categories (Primera Llamada/Rellamada × Sin/Con Riesgo de Fuga) - Churn: Binary view (Sin Riesgo de Fuga / En Riesgo de Fuga) - Agent: Talento Para Replicar / Oportunidades de Mejora - Fixed FCR rate calculation (only FIRST_CALL counts as success) Technical: - Streamlit + Plotly for interactive visualizations - Light theme configuration (.streamlit/config.toml) - Fixed Plotly colorbar titlefont deprecation Documentation: - Updated PROJECT_CONTEXT.md, TODO.md, CHANGELOG.md - Added 4 new technical decisions (TD-014 to TD-017) - Created TROUBLESHOOTING.md with 10 common issues Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>
101 lines
2.5 KiB
JSON
101 lines
2.5 KiB
JSON
{
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"$schema": "http://json-schema.org/draft-07/schema#",
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"title": "CallAnalysisResponse",
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"description": "LLM response schema for call analysis",
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"type": "object",
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"required": ["outcome"],
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"properties": {
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"outcome": {
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"type": "string",
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"enum": [
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"SALE_COMPLETED",
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"SALE_LOST",
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"CANCELLATION_SAVED",
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"CANCELLATION_COMPLETED",
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"INQUIRY_RESOLVED",
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"INQUIRY_UNRESOLVED",
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"COMPLAINT_RESOLVED",
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"COMPLAINT_UNRESOLVED",
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"TRANSFER_OUT",
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"CALLBACK_SCHEDULED",
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"UNKNOWN"
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],
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"description": "Final outcome of the call"
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},
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"lost_sales_drivers": {
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"type": "array",
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"items": {
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"$ref": "#/definitions/RCALabel"
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},
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"default": []
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},
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"poor_cx_drivers": {
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"type": "array",
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"items": {
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"$ref": "#/definitions/RCALabel"
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},
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"default": []
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}
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},
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"definitions": {
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"EvidenceSpan": {
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"type": "object",
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"required": ["text", "start_time", "end_time"],
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"properties": {
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"text": {
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"type": "string",
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"maxLength": 500,
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"description": "Exact quoted text from transcript"
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},
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"start_time": {
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"type": "number",
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"minimum": 0,
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"description": "Start time in seconds"
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},
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"end_time": {
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"type": "number",
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"minimum": 0,
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"description": "End time in seconds"
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},
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"speaker": {
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"type": "string",
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"description": "Speaker identifier"
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}
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}
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},
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"RCALabel": {
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"type": "object",
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"required": ["driver_code", "confidence", "evidence_spans"],
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"properties": {
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"driver_code": {
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"type": "string",
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"description": "Driver code from taxonomy"
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},
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"confidence": {
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"type": "number",
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"minimum": 0,
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"maximum": 1,
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"description": "Confidence score (0-1)"
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},
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"evidence_spans": {
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"type": "array",
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"items": {
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"$ref": "#/definitions/EvidenceSpan"
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},
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"minItems": 1,
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"description": "Supporting evidence (minimum 1 required)"
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},
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"reasoning": {
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"type": "string",
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"maxLength": 500,
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"description": "Brief reasoning for classification"
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},
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"proposed_label": {
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"type": "string",
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"description": "For OTHER_EMERGENT: proposed new label"
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}
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}
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}
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}
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}
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