75e7b9da3d
Dashboard Features: - 8 navigation sections: Overview, Outcomes, Poor CX, FCR, Churn, Agent, Call Explorer, Export - Beyond Brand Identity styling (colors #6D84E3, Outfit font) - RCA Sankey diagram (Driver → Outcome → Churn Risk flow) - Correlation heatmaps (driver co-occurrence, driver-outcome) - Outcome Deep Dive (root causes, correlation, duration analysis) - Export functionality (Excel, HTML, JSON) Blueprint Compliance: - FCR: 4 categories (Primera Llamada/Rellamada × Sin/Con Riesgo de Fuga) - Churn: Binary view (Sin Riesgo de Fuga / En Riesgo de Fuga) - Agent: Talento Para Replicar / Oportunidades de Mejora - Fixed FCR rate calculation (only FIRST_CALL counts as success) Technical: - Streamlit + Plotly for interactive visualizations - Light theme configuration (.streamlit/config.toml) - Fixed Plotly colorbar titlefont deprecation Documentation: - Updated PROJECT_CONTEXT.md, TODO.md, CHANGELOG.md - Added 4 new technical decisions (TD-014 to TD-017) - Created TROUBLESHOOTING.md with 10 common issues Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>
32 lines
757 B
Plaintext
32 lines
757 B
Plaintext
Generate an executive summary based on the following RCA analysis results.
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## BATCH METADATA
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- Batch ID: {batch_id}
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- Total Calls Analyzed: {total_calls}
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- Date Range: {date_range}
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- Queues: {queues}
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## LOST SALES ANALYSIS
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Total Sales Lost: {total_sales_lost}
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Main Causes:
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{lost_sales_summary}
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## POOR CUSTOMER EXPERIENCE ANALYSIS
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Total Poor CX Calls: {total_poor_cx}
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Main Causes:
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{poor_cx_summary}
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## TOP EMERGENT PATTERNS
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{emergent_patterns}
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## INSTRUCTIONS
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Write a 2-3 paragraph executive summary in Spanish that:
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1. Highlights the TOP 3 actionable findings
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2. Quantifies the impact (% of calls affected)
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3. Suggests immediate actions
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4. Notes any emergent patterns worth investigating
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Keep it under 500 words. Use professional business Spanish.
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