75e7b9da3d
Dashboard Features: - 8 navigation sections: Overview, Outcomes, Poor CX, FCR, Churn, Agent, Call Explorer, Export - Beyond Brand Identity styling (colors #6D84E3, Outfit font) - RCA Sankey diagram (Driver → Outcome → Churn Risk flow) - Correlation heatmaps (driver co-occurrence, driver-outcome) - Outcome Deep Dive (root causes, correlation, duration analysis) - Export functionality (Excel, HTML, JSON) Blueprint Compliance: - FCR: 4 categories (Primera Llamada/Rellamada × Sin/Con Riesgo de Fuga) - Churn: Binary view (Sin Riesgo de Fuga / En Riesgo de Fuga) - Agent: Talento Para Replicar / Oportunidades de Mejora - Fixed FCR rate calculation (only FIRST_CALL counts as success) Technical: - Streamlit + Plotly for interactive visualizations - Light theme configuration (.streamlit/config.toml) - Fixed Plotly colorbar titlefont deprecation Documentation: - Updated PROJECT_CONTEXT.md, TODO.md, CHANGELOG.md - Added 4 new technical decisions (TD-014 to TD-017) - Created TROUBLESHOOTING.md with 10 common issues Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>
208 lines
4.3 KiB
YAML
208 lines
4.3 KiB
YAML
# ============================================
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# CXInsights - Settings Configuration
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# ============================================
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# Non-secret configuration values
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# Secrets (API keys) go in .env
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# ============================================
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# ============================================
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# GENERAL
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# ============================================
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project:
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name: "CXInsights"
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version: "0.1.0"
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language: "es" # Primary language for analysis
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# ============================================
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# BATCH PROCESSING
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# ============================================
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batch:
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# Maximum calls per batch (cost protection)
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max_calls: 5000
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# Maximum audio minutes per batch (cost protection)
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max_audio_minutes: 40000
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# Default AHT assumption for cost estimation (minutes)
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default_aht_minutes: 7
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# ============================================
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# TRANSCRIPTION (STT)
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# ============================================
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transcription:
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# Default provider
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provider: "assemblyai"
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# AssemblyAI settings
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assemblyai:
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language_code: "es"
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speaker_labels: true
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auto_chapters: false
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entity_detection: false
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# Audio validation
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audio:
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supported_formats: ["mp3", "wav", "m4a"]
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max_duration_seconds: 18000 # 5 hours
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min_duration_seconds: 30
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# ============================================
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# FEATURES (Deterministic Extraction)
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# ============================================
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features:
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# Silence detection
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silence:
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threshold_seconds: 5.0
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min_gap_seconds: 1.0
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# Turn metrics
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turn_metrics:
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min_turn_duration_seconds: 0.5
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interruption_overlap_seconds: 0.3
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# ============================================
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# COMPRESSION
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# ============================================
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compression:
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# Target token reduction percentage
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target_reduction_percent: 60
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# Max tokens after compression
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max_compressed_tokens: 2000
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# Preserve elements
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preserve:
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- customer_intent
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- agent_offers
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- objections
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- resolution_statements
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- key_timestamps
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# ============================================
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# INFERENCE (LLM)
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# ============================================
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inference:
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# Default model
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model: "gpt-4o-mini"
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# Model settings
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temperature: 0.1
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max_tokens: 4000
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# Batch processing
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batch_size: 10
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checkpoint_interval: 50
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# Retry settings
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max_retries: 5
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backoff_base: 2.0
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backoff_max: 60.0
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# Response validation
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require_evidence: true
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min_evidence_spans: 1
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# ============================================
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# VALIDATION (Quality Gate)
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# ============================================
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validation:
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# Confidence thresholds
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confidence:
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accept: 0.6
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review: 0.4
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reject: 0.3
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# Evidence requirements
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evidence:
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required: true
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min_spans: 1
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max_span_length_chars: 500
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# Schema validation
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schema:
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strict: true
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version: "1.0.0"
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# ============================================
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# AGGREGATION (RCA Building)
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# ============================================
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aggregation:
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# Minimum sample size for statistics
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min_sample_size: 10
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# Severity score calculation
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severity:
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# Weights for severity formula
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frequency_weight: 0.4
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impact_weight: 0.4
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confidence_weight: 0.2
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# RCA Tree building
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rca_tree:
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# Minimum percentage to include in tree
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min_percentage: 1.0
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# Maximum drivers per category
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max_drivers_per_category: 10
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# Include emergent in separate section
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separate_emergent: true
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# ============================================
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# EXPORTS
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# ============================================
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exports:
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# PDF Report
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pdf:
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template: "executive_summary"
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max_pages: 5
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include_charts: true
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# Excel Export
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excel:
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include_raw_data: true
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include_pivot_tables: true
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# JSON Export
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json:
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pretty_print: true
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include_metadata: true
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# ============================================
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# LOGGING
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# ============================================
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logging:
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# Log level (DEBUG, INFO, WARNING, ERROR)
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level: "INFO"
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# Log format
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format: "structured" # "structured" or "plain"
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# Retention
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retention_days: 30
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error_retention_days: 90
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# What to log
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log_transcripts: false # Never log full transcripts
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log_evidence_spans: true
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log_token_usage: true
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# ============================================
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# PROMPT VERSIONS
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# ============================================
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prompts:
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# Active prompt versions
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call_analysis: "v1.0"
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rca_synthesis: "v1.0"
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