feat: complete Spanish-to-English translation for AgenticReadinessTab

Added remaining translation keys and updated all hardcoded Spanish strings:
- Added new translation keys to en.json and es.json (emptyStates, sections subsections)
- Updated table headers (skill classification, tier sections, queue details)
- Converted TIER_SECTION_CONFIG to getTierSectionConfig(t) function
- Updated TierQueueSection and HumanOnlyByReasonSection components to use translations
- Translated section titles, summary text, and inline labels
- Build verified successfully

https://claude.ai/code/session_03272424-c661-4002-a75e-2f81579fdd6e

frontend/locales/en.json

@@ -1186,6 +1186,53 @@
         "notRecommended": "Not recommended for automation at this time",
         "bronzeAnalysis": "Bronze analysis does not include Agentic Readiness Score"
       }
+    },
+    "table": {
+      "queueId": "Queue (original_queue_id)",
+      "volume": "Volume",
+      "aht": "AHT",
+      "cv": "CV",
+      "transfer": "Transfer",
+      "fcr": "FCR",
+      "score": "Score",
+      "tier": "Tier",
+      "redFlags": "Red Flags",
+      "savingsPerMonth": "Savings/mo",
+      "total": "TOTAL",
+      "skill": "Skill",
+      "queues": "Queues",
+      "avgAht": "Avg AHT",
+      "avgCv": "Avg CV",
+      "potentialSavings": "Potential Savings",
+      "dominantTier": "Dominant Tier",
+      "perYear": "/year"
+    },
+    "summary": {
+      "queuesAnalyzed": "queues analyzed",
+      "volumeInIndividualQueues": "of volume is in individual queues",
+      "balancedDistribution": "Balanced distribution across tiers. Review individual queues for prioritization.",
+      "clickToExpand": "Click on a skill to see individual queue details"
+    },
+    "emptyStates": {
+      "noQueuesClassifiedAs": "No queues classified as {{tier}}",
+      "noQueuesMatchFilters": "No queues match the selected filters"
+    },
+    "sections": {
+      "classificationBySkill": "CLASSIFICATION BY SKILL",
+      "classificationByTier": "CLASSIFICATION BY AUTOMATION TIER",
+      "queuesAutomate": "Queues AUTOMATE",
+      "readyForFullAutomation": "Ready for full automation with virtual agent (Score ≥7.5)",
+      "queuesAssist": "Queues ASSIST",
+      "candidatesForCopilot": "Candidates for Copilot - AI assists human agent (Score 5.5-7.5)",
+      "queuesAugment": "Queues AUGMENT",
+      "requireOptimization": "Require prior optimization: standardize processes, reduce variability (Score 3.5-5.5)",
+      "queuesHumanOnly": "Queues HUMAN-ONLY",
+      "notSuitableForAutomation": "Not suitable for automation: insufficient volume, low data quality, or extreme complexity",
+      "queuesIn": "queues in {{count}} skills",
+      "costPerYear": "/year",
+      "volumeColon": "Volume:",
+      "costColon": "Cost:",
+      "potentialSavingsColon": "Potential savings:"
     }
   },
   "economicModel": {

frontend/locales/es.json

@@ -945,10 +945,17 @@
       "strategicSkill": "Queue Skill (Estratégico)",
       "volume": "Volumen",
       "volumePerMonth": "int/mes",
+      "aht": "AHT",
+      "cv": "CV",
+      "fcr": "FCR",
       "ahtAvg": "AHT Prom.",
       "cvAvg": "CV Prom.",
+      "avgAht": "AHT Prom.",
+      "avgCv": "CV Prom.",
       "savingsPotential": "Ahorro Potencial",
+      "potentialSavings": "Ahorro Potencial",
       "dominantTier": "Tier Dom.",
+      "tier": "Tier",
       "transfer": "Transfer",
       "redFlags": "Red Flags",
       "savingsPerMonth": "Ahorro/mes",
@@ -970,6 +977,9 @@
       "tierAutoAssist": "(Tier AUTOMATE + ASSIST)",
       "interactions": "interacciones",
       "queuesAnalyzed": "colas analizadas",
+      "volumeInIndividualQueues": "del volumen está en colas individuales",
+      "balancedDistribution": "Distribución equilibrada entre tiers. Revisar colas individuales para priorización.",
+      "clickToExpand": "Click en un skill para ver el detalle de colas individuales",
       "interpretation": "Interpretación:",
       "interpretationText": "El {{pct}}% representa el volumen de interacciones automatizables (AUTOMATE + ASSIST). Solo el {{queuePct}}% de las colas ({{count}} de {{total}}) son AUTOMATE, pero concentran {{volumePct}}% del volumen total. Esto indica pocas colas de alto volumen automatizables - oportunidad concentrada en Quick Wins de alto impacto.",
       "inSkills": "en {{count}} skills",
@@ -984,6 +994,27 @@
       "activeFilters": "Filtros activos:",
       "of": "de"
     },
+    "emptyStates": {
+      "noQueuesClassifiedAs": "No hay colas clasificadas como {{tier}}",
+      "noQueuesMatchFilters": "No hay colas que cumplan los filtros seleccionados"
+    },
+    "sections": {
+      "classificationBySkill": "CLASIFICACIÓN POR SKILL",
+      "classificationByTier": "CLASIFICACIÓN POR TIER DE AUTOMATIZACIÓN",
+      "queuesAutomate": "Colas AUTOMATE",
+      "readyForFullAutomation": "Listas para automatización completa con agente virtual (Score ≥7.5)",
+      "queuesAssist": "Colas ASSIST",
+      "candidatesForCopilot": "Candidatas a Copilot - IA asiste al agente humano (Score 5.5-7.5)",
+      "queuesAugment": "Colas AUGMENT",
+      "requireOptimization": "Requieren optimización previa: estandarizar procesos, reducir variabilidad (Score 3.5-5.5)",
+      "queuesHumanOnly": "Colas HUMAN-ONLY",
+      "notSuitableForAutomation": "No aptas para automatización: volumen insuficiente, calidad de datos baja o complejidad extrema",
+      "queuesIn": "colas en {{count}} skills",
+      "costPerYear": "/año",
+      "volumeColon": "Volumen:",
+      "costColon": "Coste:",
+      "potentialSavingsColon": "Ahorro potencial:"
+    },
     "opportunityMap": {
       "title": "Mapa de Oportunidades",
       "subtitle": "Tamaño = Volumen · Color = Tier · Posición = Score vs Ahorro TCO",