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BeyondCXAnalytics_AE/backend/data/example/call_center_dataset.csv

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1interaction_iddatetime_startqueue_skillchannelduration_talkhold_timewrap_up_timeagent_idtransfer_flagcaller_idcsat_score
2call_88420002024-10-07 08:01:00VentasChat2298966Agente_088FalseHash_510253.8
3call_88420012024-10-03 05:28:00VentasChat18011073Agente_010FalseHash_623014.4
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577call_88425752024-10-05 05:11:00VentasWhatsApp63514916Agente_040TrueHash_878613.1
578call_88425762024-10-03 23:59:00VentasChat1966368Agente_083TrueHash_260384.6
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583call_88425812024-10-04 12:45:00Soporte_Nivel2WhatsApp6462075Agente_022FalseHash_636173.6
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586call_88425842024-10-05 23:15:00VentasVoice645385Agente_056FalseHash_225622.0
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588call_88425862024-10-03 01:23:00RetencionesChat2085661Agente_112FalseHash_604782.8
589call_88425872024-10-05 12:36:00Soporte_Nivel1Voice8634440Agente_088TrueHash_175062.6
590call_88425882024-10-02 16:21:00VentasWhatsApp8928286Agente_047FalseHash_865663.3
591call_88425892024-10-02 13:30:00Soporte_Nivel2Voice61413240Agente_107FalseHash_189221.3
592call_88425902024-10-02 09:39:00RetencionesVoice32714486Agente_012FalseHash_968981.5
593call_88425912024-10-05 20:15:00RetencionesWhatsApp78696105Agente_033FalseHash_238594.1
594call_88425922024-10-05 10:15:00Soporte_Nivel1WhatsApp85711214Agente_034FalseHash_999883.3
595call_88425932024-10-01 17:13:00RetencionesWhatsApp8359295Agente_027FalseHash_834064.3
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597call_88425952024-10-02 20:23:00Soporte_Nivel1WhatsApp32013299Agente_034FalseHash_135393.0
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998call_88429962024-10-02 08:25:00RetencionesChat12499116Agente_035FalseHash_488064.8
999call_88429972024-10-02 12:07:00RetencionesVoice73114463Agente_093TrueHash_971124.6
1000call_88429982024-10-01 08:34:00RetencionesVoice72815651Agente_061FalseHash_340225.0
1001call_88429992024-10-02 16:27:00Soporte_Nivel2Chat42311444Agente_087TrueHash_287064.2
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