BeyondCXAnalytics_AE/backend/data/example/synthetic_interactions.csv

1	interaction_id	datetime_start	queue_skill	channel	duration_talk	hold_time	wrap_up_time	agent_id	transfer_flag	caller_id
2	id_1	2024-01-07 11:28:00	ventas	voz	708	17	22	A3	False	+34693410762
3	id_2	2024-01-24 12:35:00	soporte	voz	1028	37	26	A2	True	+34613953367
4	id_3	2024-01-12 13:01:00	ventas	email	507	20	43	A5	False	+34642860080
5	id_4	2024-01-27 18:41:00	ventas	email	217	24	37	A4	False	+34632049003
6	id_5	2024-01-23 11:56:00	ventas	voz	624	19	30	A1	False	+34695672411
7	id_6	2024-01-15 19:06:00	soporte	voz	789	52	45	A5	False	+34668979792
8	id_7	2024-01-04 09:39:00	ventas	email	510	60	44	A2	True	+34652631083
9	id_8	2024-01-02 17:35:00	posventa	voz	321	44	42	A4	False	+34636433622
10	id_9	2024-01-28 16:39:00	retenciones	voz	694	43	75	A2	False	+34657055419
11	id_10	2024-01-28 16:28:00	posventa	chat	814	41	53	A3	False	+34691355424
12	id_11	2024-01-27 12:41:00	soporte	voz	432	23	44	A3	False	+34604545583
13	id_12	2024-01-23 14:23:00	ventas	voz	795	49	65	A4	False	+34614881728
14	id_13	2024-01-03 12:46:00	ventas	chat	794	45	62	A3	False	+34697636744
15	id_14	2024-01-15 17:41:00	retenciones	voz	667	2	35	A4	False	+34628433648
16	id_15	2024-01-20 11:29:00	ventas	chat	659	9	18	A1	False	+34621970758
17	id_16	2024-01-27 10:21:00	retenciones	email	638	35	53	A5	False	+34650441204
18	id_17	2024-01-06 19:27:00	retenciones	email	517	2	34	A2	False	+34653892568
19	id_18	2024-01-07 08:00:00	ventas	voz	750	22	18	A2	False	+34672931048
20	id_19	2024-01-03 14:05:00	retenciones	voz	68	36	34	A2	False	+34623234510
21	id_20	2024-01-27 13:31:00	ventas	chat	542	67	42	A3	False	+34613022704
22	id_21	2024-01-26 11:11:00	posventa	email	596	0	23	A3	True	+34667922032
23	id_22	2024-01-02 09:27:00	soporte	chat	401	26	44	A3	False	+34688917675
24	id_23	2024-01-26 13:31:00	soporte	email	447	33	20	A3	False	+34606659908
25	id_24	2024-01-20 09:05:00	ventas	email	466	54	34	A2	False	+34635562619
26	id_25	2024-01-27 13:15:00	soporte	voz	619	19	16	A4	False	+34677809459
27	id_26	2024-01-09 08:39:00	posventa	chat	613	42	37	A5	False	+34670721464
28	id_27	2024-01-25 09:22:00	soporte	email	974	37	30	A3	False	+34671450611
29	id_28	2024-01-28 08:01:00	ventas	voz	495	50	42	A1	False	+34623448674
30	id_29	2024-01-19 10:19:00	retenciones	chat	650	36	29	A3	False	+34654710375
31	id_30	2024-01-20 10:47:00	ventas	voz	646	35	29	A5	True	+34619576703
32	id_31	2024-01-14 09:01:00	retenciones	voz	809	56	51	A4	False	+34655403796
33	id_32	2024-01-16 11:55:00	posventa	email	409	49	46	A4	False	+34624947744
34	id_33	2024-01-16 19:58:00	soporte	chat	326	14	53	A2	False	+34658245345
35	id_34	2024-01-21 08:27:00	soporte	email	552	47	45	A5	False	+34640820227
36	id_35	2024-01-03 08:16:00	retenciones	email	597	33	49	A5	False	+34666880548
37	id_36	2024-01-24 08:45:00	posventa	email	530	20	51	A4	False	+34631725526
38	id_37	2024-01-01 10:17:00	retenciones	voz	742	31	49	A2	False	+34691299103
39	id_38	2024-01-15 13:22:00	posventa	voz	952	31	22	A1	False	+34694569232
40	id_39	2024-01-08 08:08:00	ventas	voz	408	57	53	A2	False	+34676294551
41	id_40	2024-01-13 19:57:00	posventa	email	479	18	38	A1	False	+34602503771
42	id_41	2024-01-02 09:31:00	posventa	chat	502	31	74	A5	False	+34671531065
43	id_42	2024-01-22 08:51:00	posventa	email	226	0	46	A3	False	+34692526139
44	id_43	2024-01-12 19:04:00	ventas	email	842	26	34	A1	False	+34657351079
45	id_44	2024-01-20 09:59:00	retenciones	email	341	3	10	A3	False	+34603695961
46	id_45	2024-01-05 17:52:00	ventas	chat	572	14	34	A4	False	+34620840174
47	id_46	2024-01-02 13:47:00	soporte	chat	631	35	73	A1	False	+34677183765
48	id_47	2024-01-29 14:02:00	retenciones	email	453	4	36	A2	False	+34698208175
49	id_48	2024-01-21 14:35:00	ventas	email	974	24	21	A3	False	+34694919177
50	id_49	2024-01-22 12:35:00	soporte	voz	574	20	40	A3	False	+34610495300
51	id_50	2024-01-13 11:15:00	soporte	email	1069	33	30	A5	True	+34699967871
52	id_51	2024-01-27 11:23:00	ventas	email	749	66	43	A3	False	+34604035851
53	id_52	2024-01-03 08:32:00	posventa	voz	545	7	48	A1	False	+34630185054
54	id_53	2024-01-14 09:50:00	retenciones	chat	291	52	22	A2	False	+34608454561
55	id_54	2024-01-19 16:06:00	ventas	voz	914	37	29	A5	False	+34610617244
56	id_55	2024-01-24 11:24:00	ventas	voz	474	47	48	A4	False	+34693437616
57	id_56	2024-01-03 11:17:00	ventas	email	457	39	17	A2	False	+34662976036
58	id_57	2024-01-12 08:54:00	soporte	email	765	46	59	A4	False	+34688146618
59	id_58	2024-01-19 08:35:00	soporte	chat	604	24	30	A5	False	+34656294783
60	id_59	2024-01-20 10:57:00	posventa	voz	436	71	24	A5	False	+34610198499
61	id_60	2024-01-21 14:15:00	soporte	email	357	16	39	A3	False	+34617310852
62	id_61	2024-01-03 14:28:00	posventa	email	434	23	46	A3	False	+34631665404
63	id_62	2024-01-06 14:45:00	posventa	email	487	21	43	A4	False	+34680497273
64	id_63	2024-01-02 12:28:00	ventas	voz	310	1	29	A2	False	+34675524262
65	id_64	2024-01-27 17:25:00	ventas	chat	557	15	11	A1	False	+34638538877
66	id_65	2024-01-26 11:27:00	soporte	email	729	40	52	A2	False	+34638503931
67	id_66	2024-01-17 16:55:00	ventas	voz	826	0	57	A1	False	+34639301804
68	id_67	2024-01-13 12:15:00	soporte	voz	644	30	41	A1	False	+34699204497
69	id_68	2024-01-15 16:48:00	retenciones	voz	445	21	67	A5	False	+34693691765
70	id_69	2024-01-03 14:56:00	soporte	chat	571	17	35	A4	False	+34693837987
71	id_70	2024-01-26 15:57:00	soporte	email	452	14	26	A2	False	+34642734307
72	id_71	2024-01-27 13:16:00	posventa	voz	470	0	17	A4	False	+34658842658
73	id_72	2024-01-29 13:17:00	posventa	voz	735	63	14	A1	False	+34686966281
74	id_73	2024-01-24 09:58:00	ventas	email	835	20	14	A4	False	+34628267184
75	id_74	2024-01-13 08:33:00	retenciones	chat	870	36	68	A4	False	+34629702914
76	id_75	2024-01-21 14:36:00	posventa	email	784	46	19	A1	False	+34606195200
77	id_76	2024-01-19 11:00:00	ventas	voz	472	51	63	A4	False	+34685072967
78	id_77	2024-01-07 17:57:00	retenciones	voz	910	32	57	A2	False	+34607102173
79	id_78	2024-01-27 16:16:00	soporte	voz	613	42	60	A5	False	+34648840101
80	id_79	2024-01-28 09:37:00	posventa	voz	922	55	26	A4	False	+34669562616
81	id_80	2024-01-06 08:23:00	soporte	chat	623	24	48	A4	False	+34643558992
82	id_81	2024-01-05 11:09:00	soporte	voz	597	45	35	A4	False	+34615734209
83	id_82	2024-01-13 18:42:00	ventas	voz	267	27	38	A5	False	+34613081782
84	id_83	2024-01-16 18:53:00	ventas	voz	418	41	28	A2	False	+34665438362
85	id_84	2024-01-29 09:57:00	soporte	chat	934	42	32	A4	False	+34616618153
86	id_85	2024-01-29 13:20:00	posventa	voz	936	77	51	A4	False	+34675589337
87	id_86	2024-01-13 18:08:00	ventas	voz	542	29	26	A4	False	+34650066487
88	id_87	2024-01-30 18:47:00	ventas	chat	577	25	49	A3	False	+34693842126
89	id_88	2024-01-15 15:21:00	posventa	chat	751	45	28	A4	False	+34607585153
90	id_89	2024-01-13 17:13:00	posventa	voz	773	39	34	A2	False	+34647756479
91	id_90	2024-01-25 14:36:00	retenciones	voz	780	35	20	A1	False	+34664413145
92	id_91	2024-01-30 19:24:00	ventas	email	643	48	55	A3	False	+34693198563
93	id_92	2024-01-15 13:33:00	ventas	voz	730	71	60	A5	False	+34616203305
94	id_93	2024-01-09 12:05:00	posventa	email	645	46	39	A5	False	+34679357216
95	id_94	2024-01-21 13:20:00	soporte	voz	272	20	30	A5	False	+34616514877
96	id_95	2024-01-30 15:54:00	ventas	voz	759	32	66	A1	False	+34616263882
97	id_96	2024-01-08 17:50:00	ventas	email	585	21	47	A2	False	+34682405138
98	id_97	2024-01-20 08:19:00	posventa	voz	508	23	17	A5	False	+34653215075
99	id_98	2024-01-13 18:02:00	soporte	email	759	27	33	A5	False	+34603757974
100	id_99	2024-01-10 19:01:00	ventas	email	801	18	52	A1	False	+34608112074
101	id_100	2024-01-15 15:37:00	posventa	email	374	0	24	A5	False	+34677822269
102	id_101	2024-01-28 19:49:00	retenciones	chat	674	17	41	A2	False	+34601135964
103	id_102	2024-01-08 18:40:00	retenciones	voz	568	45	49	A3	False	+34608910852
104	id_103	2024-01-19 18:13:00	posventa	voz	158	37	35	A3	False	+34607021862
105	id_104	2024-01-08 10:37:00	posventa	chat	789	0	62	A1	False	+34649875088
106	id_105	2024-01-01 14:01:00	ventas	chat	778	31	26	A5	False	+34611630982
107	id_106	2024-01-19 15:41:00	ventas	voz	657	36	33	A5	False	+34609496563
108	id_107	2024-01-30 14:26:00	soporte	email	502	38	23	A3	False	+34609803005
109	id_108	2024-01-04 13:01:00	soporte	chat	436	39	45	A1	False	+34637612325
110	id_109	2024-01-13 11:44:00	soporte	chat	546	10	33	A3	False	+34615043403
111	id_110	2024-01-13 09:26:00	soporte	chat	675	57	55	A5	False	+34607726890
112	id_111	2024-01-27 12:19:00	retenciones	email	244	59	49	A5	False	+34660628583
113	id_112	2024-01-30 09:24:00	ventas	email	588	47	25	A5	False	+34636346859
114	id_113	2024-01-04 11:04:00	retenciones	email	643	38	43	A1	False	+34676796917
115	id_114	2024-01-19 15:40:00	soporte	chat	372	28	51	A1	False	+34669111188
116	id_115	2024-01-26 11:53:00	ventas	email	505	49	24	A5	False	+34618492846
117	id_116	2024-01-09 12:08:00	soporte	chat	454	42	30	A3	False	+34688121122
118	id_117	2024-01-20 16:25:00	soporte	email	554	42	59	A3	False	+34625146282
119	id_118	2024-01-27 19:58:00	soporte	email	436	25	35	A3	False	+34654440645
120	id_119	2024-01-21 15:32:00	posventa	chat	816	0	24	A1	False	+34635966581
121	id_120	2024-01-22 19:39:00	ventas	email	703	81	40	A4	True	+34688213938
122	id_121	2024-01-27 15:18:00	retenciones	voz	510	0	18	A1	False	+34613781009
123	id_122	2024-01-01 10:46:00	retenciones	voz	893	78	69	A3	False	+34665954738
124	id_123	2024-01-04 08:07:00	soporte	email	318	14	23	A4	True	+34699831174
125	id_124	2024-01-29 15:00:00	posventa	email	950	0	45	A1	False	+34623656190
126	id_125	2024-01-29 15:53:00	ventas	voz	762	0	42	A2	False	+34685808215
127	id_126	2024-01-14 15:45:00	ventas	chat	795	22	57	A5	False	+34675094484
128	id_127	2024-01-14 14:47:00	soporte	chat	646	15	50	A2	False	+34606202258
129	id_128	2024-01-04 19:17:00	ventas	chat	693	5	27	A3	False	+34612790902
130	id_129	2024-01-12 11:04:00	ventas	chat	837	16	54	A2	False	+34624899065
131	id_130	2024-01-22 19:23:00	soporte	email	527	33	25	A1	False	+34609944790
132	id_131	2024-01-17 09:50:00	retenciones	email	940	31	28	A4	False	+34686131989
133	id_132	2024-01-11 11:25:00	soporte	voz	924	4	41	A2	False	+34678987338
134	id_133	2024-01-06 09:20:00	soporte	chat	598	57	37	A1	False	+34606238795
135	id_134	2024-01-23 12:41:00	soporte	email	464	21	30	A3	False	+34657701082
136	id_135	2024-01-08 09:11:00	posventa	email	580	75	57	A2	False	+34689813693
137	id_136	2024-01-26 09:59:00	retenciones	voz	651	32	36	A1	True	+34631970599
138	id_137	2024-01-11 11:48:00	posventa	voz	749	60	38	A4	False	+34642955157
139	id_138	2024-01-05 15:32:00	soporte	voz	711	35	14	A4	False	+34686654442
140	id_139	2024-01-17 18:44:00	retenciones	chat	674	9	8	A2	False	+34628104320
141	id_140	2024-01-25 18:39:00	soporte	voz	529	0	33	A2	False	+34678021860
142	id_141	2024-01-12 19:50:00	posventa	chat	724	0	29	A3	False	+34650760636
143	id_142	2024-01-17 17:56:00	ventas	chat	550	3	36	A3	False	+34636045138
144	id_143	2024-01-08 12:16:00	posventa	email	857	51	33	A5	False	+34610563214
145	id_144	2024-01-27 17:40:00	retenciones	voz	726	38	43	A1	False	+34623387092
146	id_145	2024-01-22 17:06:00	retenciones	voz	689	25	56	A5	False	+34628348817
147	id_146	2024-01-27 17:38:00	retenciones	voz	583	31	33	A1	False	+34652879148
148	id_147	2024-01-02 10:36:00	posventa	chat	94	55	61	A3	False	+34630715395
149	id_148	2024-01-29 13:24:00	posventa	email	219	32	65	A5	False	+34607152747
150	id_149	2024-01-30 09:54:00	ventas	chat	651	29	49	A5	False	+34640739629
151	id_150	2024-01-20 08:28:00	soporte	chat	565	29	31	A1	False	+34693144811
152	id_151	2024-01-15 16:09:00	posventa	voz	546	16	66	A5	True	+34646695565
153	id_152	2024-01-24 09:03:00	soporte	chat	633	43	64	A4	False	+34617562548
154	id_153	2024-01-14 16:14:00	ventas	email	910	10	54	A3	False	+34684445004
155	id_154	2024-01-02 16:06:00	retenciones	email	557	33	47	A1	False	+34654496748
156	id_155	2024-01-14 17:42:00	retenciones	email	496	18	48	A3	False	+34620521013
157	id_156	2024-01-15 14:48:00	posventa	chat	475	80	47	A4	False	+34643951994
158	id_157	2024-01-10 10:49:00	retenciones	email	633	29	38	A2	False	+34624586222
159	id_158	2024-01-25 16:03:00	soporte	chat	789	13	42	A4	False	+34667001666
160	id_159	2024-01-27 19:28:00	soporte	email	657	36	49	A5	False	+34609462743
161	id_160	2024-01-28 13:07:00	retenciones	chat	1002	25	41	A5	False	+34606155579
162	id_161	2024-01-16 19:04:00	ventas	chat	608	50	42	A3	False	+34653811239
163	id_162	2024-01-27 08:05:00	soporte	chat	772	52	40	A5	False	+34604684346
164	id_163	2024-01-27 16:12:00	retenciones	chat	700	47	55	A4	False	+34610115078
165	id_164	2024-01-05 18:44:00	posventa	email	906	26	42	A2	False	+34610528294
166	id_165	2024-01-18 11:01:00	posventa	email	605	55	42	A2	False	+34642106078
167	id_166	2024-01-02 19:23:00	ventas	chat	609	25	42	A5	False	+34679146438
168	id_167	2024-01-10 16:31:00	retenciones	voz	529	52	48	A2	False	+34675176851
169	id_168	2024-01-04 09:03:00	retenciones	voz	459	51	24	A2	True	+34684483977
170	id_169	2024-01-22 08:21:00	soporte	voz	503	32	45	A1	True	+34695019914
171	id_170	2024-01-01 13:46:00	soporte	chat	494	61	39	A5	False	+34636089369
172	id_171	2024-01-02 09:28:00	ventas	chat	617	53	31	A4	False	+34698023086
173	id_172	2024-01-14 11:21:00	soporte	email	775	38	43	A4	False	+34697042181
174	id_173	2024-01-19 16:04:00	posventa	chat	590	34	36	A2	False	+34601074961
175	id_174	2024-01-15 19:15:00	soporte	email	670	5	42	A1	False	+34689858638
176	id_175	2024-01-27 09:51:00	ventas	chat	702	24	64	A2	False	+34655940773
177	id_176	2024-01-16 16:59:00	soporte	email	900	32	29	A5	False	+34670047063
178	id_177	2024-01-08 18:12:00	posventa	voz	576	6	25	A5	False	+34613476005
179	id_178	2024-01-11 16:32:00	soporte	voz	923	48	52	A4	False	+34638836811
180	id_179	2024-01-25 13:21:00	soporte	chat	478	7	40	A5	False	+34685936029
181	id_180	2024-01-01 11:25:00	retenciones	chat	443	9	35	A5	False	+34608439469
182	id_181	2024-01-26 09:14:00	posventa	email	501	21	44	A4	False	+34601443717
183	id_182	2024-01-09 13:08:00	soporte	email	440	31	30	A4	False	+34642307399
184	id_183	2024-01-18 19:19:00	posventa	chat	809	19	59	A2	False	+34679790594
185	id_184	2024-01-09 19:41:00	retenciones	email	639	63	33	A4	False	+34614150540
186	id_185	2024-01-25 10:57:00	soporte	chat	529	0	48	A4	False	+34653307679
187	id_186	2024-01-19 19:17:00	ventas	email	675	40	10	A3	False	+34681718171
188	id_187	2024-01-10 10:34:00	soporte	chat	517	1	47	A3	False	+34699989204
189	id_188	2024-01-26 15:19:00	retenciones	email	516	57	51	A1	False	+34620808635
190	id_189	2024-01-24 09:48:00	soporte	voz	1118	38	38	A2	False	+34617066318
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