75e7b9da3d
Dashboard Features: - 8 navigation sections: Overview, Outcomes, Poor CX, FCR, Churn, Agent, Call Explorer, Export - Beyond Brand Identity styling (colors #6D84E3, Outfit font) - RCA Sankey diagram (Driver → Outcome → Churn Risk flow) - Correlation heatmaps (driver co-occurrence, driver-outcome) - Outcome Deep Dive (root causes, correlation, duration analysis) - Export functionality (Excel, HTML, JSON) Blueprint Compliance: - FCR: 4 categories (Primera Llamada/Rellamada × Sin/Con Riesgo de Fuga) - Churn: Binary view (Sin Riesgo de Fuga / En Riesgo de Fuga) - Agent: Talento Para Replicar / Oportunidades de Mejora - Fixed FCR rate calculation (only FIRST_CALL counts as success) Technical: - Streamlit + Plotly for interactive visualizations - Light theme configuration (.streamlit/config.toml) - Fixed Plotly colorbar titlefont deprecation Documentation: - Updated PROJECT_CONTEXT.md, TODO.md, CHANGELOG.md - Added 4 new technical decisions (TD-014 to TD-017) - Created TROUBLESHOOTING.md with 10 common issues Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>
33 lines
996 B
YAML
33 lines
996 B
YAML
# ============================================
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# CXInsights - Prompt Version Registry
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# ============================================
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# Active versions for each prompt type
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# ============================================
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call_analysis:
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active: "v2.0"
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versions:
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v1.0:
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description: "Initial MAP prompt - sales + CX + RCA"
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created: "2024-01-19"
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status: "deprecated"
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v2.0:
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description: "Blueprint-aligned - adds FCR, churn risk, agent assessment"
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created: "2026-01-19"
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status: "active"
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changes:
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- "Added FCR analysis (first call vs repeat call)"
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- "Added churn risk classification"
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- "Added agent skill assessment"
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- "Enhanced RCALabel with origin and corrective_action"
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- "Added AgentSkillIndicator model"
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- "Maximum 5 items per category"
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rca_synthesis:
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active: "v1.0"
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versions:
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v1.0:
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description: "Initial RCA narrative synthesis"
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created: "2024-01-19"
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status: "active"
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